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Melbet Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 249 reviews
Complaint Response 53 complaints
1 day avg. 53 complaints
What we like
  • Live chat is open 24/7
  • The casino is available on most mobile devices
  • Home to lots of top performing software providers
  • Available in many different languages
What we don’t like
  • Limited video poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Melbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://melbet.com/
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Arabic, Danish, French, Hungarian, Georgian, Norwegian, Romanian, Estonian, Chinese, Azerbaijani, German, Hebrew, Korean, Macedonian, Polish, Russian, Thai, Belarusian, Greek, Hindi, Kazakh, Slovak, Turkish, Vietnamese, Bulgarian, English, Finnish, Croatian, Japanese, Lithuanian, Malaysian, Portuguese, Serbian, Ukrainian, Filipino, Spanish, Italian, Indonesian, Swedish, Slovenian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Melbet Casino is an online casino powered by lots of different software providers which include NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Betsoft, Playson and Endorphina and the list just goes on and on. Players can enjoy a wide range of games from slots to table games, live games and plenty more. The site's primary language is in English but it can also be reached in tons of other languages as well. They’re also available instantly through a web browser or on the go. Melbet Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. To best find the full list of restricted or allowed countries and territories players can see more information under ‘more casino details’.

Mobile Gaming

Of course, players can also take the casino with them wherever they may go as there is a mobile version of the site available. This can be opened through a compatible mobile browser so players don't need to download an app and there is a large selection of mobile games available.

Security and Fairness

When it comes to keeping players information safe the casino utilizes a high level of encryption which protects any details that are entered into the casino by the player. This also protects any financial transactions so they are kept secure at all times.

They use a random number generator too so players can rest assured the games are always producing fair and random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Melbet Casino. Learn more about complaints.

Show all complaints
Melbet Casino - Delayed Withdrawal of NPR 41000 approximately 290 USD
Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.
staus Unresolved
नेरू41000
Melbet Casino - Deposit not credited even after providing all receipts requested
Dear AskGamblers,

On 01/09/2025 at 21:25 (GMT+1), I made a deposit of 1000 MAD on Melbet using CIH Bank. The funds were never credited to my account.

That same night, on 01/09/2025 at 23:36 (GMT+1), I contacted Melbet support and provided all three receipts from my CIH Bank app showing the transfer.

On 03/09/2025, I received an email from Melbet’s support saying that I had made another deposit of 1000 MAD on 02/09/2025, which was successfully credited. They asked me to provide the receipts for that transaction as well. I complied and sent them the receipts, while clearly explaining that this was a different deposit made through Lbankalik and was indeed credited correctly. My complaint, however, concerns the 01/09/2025 deposit via CIH Bank that was never credited.

Since then, support has continued to send me the exact same template email, repeatedly asking for the receipts I have already submitted multiple times. I even asked them to specify exactly what additional proof they needed and offered to record a video from my banking apps to demonstrate the transfers. Unfortunately, they ignored this and kept repeating the same response, as if they never bothered to read my explanations.

In my experience, deposit issues can occur with any bookmaker, but what makes Melbet particularly frustrating is the extremely poor quality of their customer support. I have never encountered anything like this before.

I have attached the transfer receipts and the full email correspondence so you can see firsthand how Melbet’s support has handled this issue.
staus Resolved
د.م.1000

Complaint Statistics

Resolved 46
Avg. Amount $ 1,661
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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Player rating
9/10 249 reviews

Top reviews from our players

The platform offers a single account for both the website and mobile version, which is convenient for users who switch between devices. The design is modern, with a dark color scheme that reduces eye strain. A help section with basic information and rules is also available.

The platform looks functional and fairly stable, with the interface translated into English and generally understandable even for new users. A wide range of sports disciplines is available, including esports and various event formats. The website usually works without long loading times, and the mobile version is well adapted to different screen sizes, which makes browsing information convenient.

Dear Melinda, Thank you for your feedback. We’re glad you find our platform stable, easy to use, and convenient on both desktop and mobile. We appreciate your support and wish you a great experience with Melbet. Best regards, Melbet Team

user avatar

I have been using Melbet for 11 months already. During this time, my mood and overall impression have been only positive. Here are just a few examples.
On July 18, I withdrew 35,000 CFA to my bank account. I needed the money by 5:00 PM. I placed the withdrawal at 8:00 AM, but around 1:00 PM everything suddenly stalled. I contacted customer support and explained the situation. Within an hour, the money was already in my account. I placed a bet on a Spanish La Liga match for over 0.5 goals in the first half. A goal was scored in the 7th minute of the match. The bet was settled quickly. A minute later, the goal was canceled by VAR, and the payout was reversed. The half ended 0:0, so I didn’t win. But everything was handled fairly.

Dear Kerri, Thank you for your feedback and for choosing Melbet. We’re glad to hear you’ve had a positive experience with our withdrawals, support team, and fair bet settlement process. Best regards, Melbet Team

user avatar

My favourite ecosystem - Melbet

I've been a fan of Melbet since 2024. The first thing I evaluated here is a vast sportsbook with a wide national lineup. It was great, because I discovered many new names here. Besides, my previous bookmaker ignored table tennis altogether and provided fewer options in some sports. There's a fourth-tier soccer team in my town, and I couldn't bet on it till I acquainted myself with Melbet. And it's great! Lower teams can make a sensation in the championship. Do you remember who knocked Man Utd out of the FA Cup? Yeah, that's about it.

The Esports section is perfect, but it doesn't cover the virtual tournaments. Yeah, it may be difficult to deal with it, but why not? Of course, you can watch the competitions and bet on CS2 or Dota. But if you're a fan of EFootball? What will you do in this case?

Dear Jason, Thank you for sharing such a detailed review! We’re glad you enjoy our wide sportsbook coverage and esports section. We appreciate your feedback about virtual tournaments and eFootball — this is valuable insight, and we’ll be sure to pass it on to our team as we continue improving the platform. Thanks for being with Melbet! Best regards, Melbet Team.

user avatar

Everything is perfect. I trust this licensed provider as it's respectful. My past experience was desperate by uncontrolled actions from the bookmakers' side. Today's bookmaker's comfortable and respectful. The slots are unique and enjoyable. The payouts are on time. Thus, it's ok.

Nothing. I'm enjoying the service at the perfect level. Thank you for this achievement! I end my review and continue to play. Just want to test some new additions to the slot lineup.

Dear Daniel, Thank you for your kind words! We’re happy to hear that you trust our licensed platform and enjoy the service, slots, and timely payouts. Your support truly motivates us to keep improving. We wish you a great experience and exciting discoveries among the new slot additions! Best regards, Melbet Team.

user avatar

I've been playing here for a year and was impressed by the variety of options. The sportsbook covers all kinds of sports, including electronic sports. Nobody from my circle of attention could imagine they exist! Besides, the company is honest with its customers in payments. You can trust it

Some bonuses are unavailable to the public, or not all players are eligible for them. For example, I attempted to qualify for the NBA bonus last year. I used all the qualifiers, but the bonus still hasn't appeared in my account. I wrote the message to the support, but the operators ignored my question

Dear Amanda, Thank you for being with us for a year and for your trust in our sportsbook and payments. We’re glad you appreciate the variety of sports we offer. We’re sorry to hear about your experience with the bonus and support — this is not the level of service we aim to provide. Your feedback is important, and we’ll make sure it’s reviewed to improve our bonus system and customer support. Best regards, Melbet Team.

user avatar

I am reporting a systemic fraud by Melbet (ID: 643890107). After a 30-day KYC, they closed my account and confiscated 3,300 USDT in winnings. They also stole nearly 600 USDT from my initial deposit by forcing a conversion to ARS at a fake rate of 1,307 (market was 1,545).

To the Melbet Representative reading this: Do not reply with your scripted 'Contact our Security Department' message. I have already emailed [email protected] and [email protected] multiple times, and they have officially ceased all communication after confirming the permanent seizure of my funds.

Do not claim 'Confidentiality Policies' either. If you have proof of any wrongdoing, provide it to the AskGamblers moderators. Hiding behind 'confidentiality' is just a tactic to seize legitimate winnings from successful players, exactly as you did with user 'Fahri' two weeks ago.

I have already escalated this to the Curaçao Gaming Control Board ([email protected]) under license OGL/2024/561/0554. I will not stop until the 3,890 USDT total is returned. AskGamblers: please do not allow them to close this without providing actual evidence of their 'security' claims.

Dear tongatujcher1, We are very sorry that you have encountered this situation. However, we would like to inform you that your account was blocked due to a violation of our rules regarding multiple account registration. Our platform strictly prohibits having more than one account. We strongly recommend that you review our Terms and Conditions available on our website. If you have any additional questions, you may contact our Security Department via email at any time. Best regards, Melbet Team

user avatar

Melbet confiscated over $4,000 of my winnings after delaying my KYC for 17 days. They accepted all my bets while I was losing, but once I started winning, they blocked my withdrawal and closed my account without providing any evidence.

AskGamblers confirmed that Melbet refused to cooperate and wouldn’t provide any proof or justification for their actions. My complaint against Melbet was marked unresolved due to Melbet’s lack of transparency.

Be very careful Melbet is not reliable when it comes to paying legitimate winnings.

Dear Fahri, We are very sorry to hear that you have encountered this issue. We would like to clarify that we did not refuse to cooperate, as you mentioned. However, due to our internal confidentiality policy, we are unable to provide the specific information requested by the AskGamblers team. If you disagree with the decision of our Security Department, you can contact them again via email and provide any evidence you believe proves that their decision was incorrect. Best regards, Melbet Team

user avatar

I’ve noticed more and more around-sport events, like who’ll win the World Cup or who’s leaving the club, and esports is seriously ON FIRE! Regular bets on CS and Dota now, shows the platform is keeping up with the times. Everything runs smoothly, even on my phone.

Dear William, Thank you for your feedback! We’re happy to hear that you enjoy the expanding range of sports and esports markets, including CS and Dota. We always aim to keep our platform up-to-date and ensure a smooth experience on all devices. Best regards, Melbet Team

user avatar

I think I was one of the first to notice when they added cs and other esports. Betting on Counter-Strike is good, everything’s clear, odds are decent. They’ve also added some less common sports that weren’t there before, so you can really see the platform growing. The interface runs well, even on mobile!

Dear Glenn, Thank you for your feedback! We’re glad to hear that you enjoy betting on esports like Counter-Strike and appreciate the growing selection of sports on our platform. It’s great that the interface works smoothly for you, even on mobile. Best regards, Melbet Team

user avatar

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