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Melbet Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 249 reviews
Complaint Response 54 complaints
1 day avg. 54 complaints
What we like
  • Live chat is open 24/7
  • The casino is available on most mobile devices
  • Home to lots of top performing software providers
  • Available in many different languages
What we don’t like
  • Limited video poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Melbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://melbet.com/
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Arabic, Danish, French, Hungarian, Georgian, Norwegian, Romanian, Estonian, Chinese, Azerbaijani, German, Hebrew, Korean, Macedonian, Polish, Russian, Thai, Belarusian, Greek, Hindi, Kazakh, Slovak, Turkish, Vietnamese, Bulgarian, English, Finnish, Croatian, Japanese, Lithuanian, Malaysian, Portuguese, Serbian, Ukrainian, Filipino, Spanish, Italian, Indonesian, Swedish, Slovenian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Melbet Casino is an online casino powered by lots of different software providers which include NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Betsoft, Playson and Endorphina and the list just goes on and on. Players can enjoy a wide range of games from slots to table games, live games and plenty more. The site's primary language is in English but it can also be reached in tons of other languages as well. They’re also available instantly through a web browser or on the go. Melbet Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. To best find the full list of restricted or allowed countries and territories players can see more information under ‘more casino details’.

Mobile Gaming

Of course, players can also take the casino with them wherever they may go as there is a mobile version of the site available. This can be opened through a compatible mobile browser so players don't need to download an app and there is a large selection of mobile games available.

Security and Fairness

When it comes to keeping players information safe the casino utilizes a high level of encryption which protects any details that are entered into the casino by the player. This also protects any financial transactions so they are kept secure at all times.

They use a random number generator too so players can rest assured the games are always producing fair and random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Melbet Casino. Learn more about complaints.

Show all complaints
Melbet Casino - Delayed Withdrawal of NPR 41000 approximately 290 USD
Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.
staus Unresolved
नेरू41000
Melbet Casino - Deposit not credited even after providing all receipts requested
Dear AskGamblers,

On 01/09/2025 at 21:25 (GMT+1), I made a deposit of 1000 MAD on Melbet using CIH Bank. The funds were never credited to my account.

That same night, on 01/09/2025 at 23:36 (GMT+1), I contacted Melbet support and provided all three receipts from my CIH Bank app showing the transfer.

On 03/09/2025, I received an email from Melbet’s support saying that I had made another deposit of 1000 MAD on 02/09/2025, which was successfully credited. They asked me to provide the receipts for that transaction as well. I complied and sent them the receipts, while clearly explaining that this was a different deposit made through Lbankalik and was indeed credited correctly. My complaint, however, concerns the 01/09/2025 deposit via CIH Bank that was never credited.

Since then, support has continued to send me the exact same template email, repeatedly asking for the receipts I have already submitted multiple times. I even asked them to specify exactly what additional proof they needed and offered to record a video from my banking apps to demonstrate the transfers. Unfortunately, they ignored this and kept repeating the same response, as if they never bothered to read my explanations.

In my experience, deposit issues can occur with any bookmaker, but what makes Melbet particularly frustrating is the extremely poor quality of their customer support. I have never encountered anything like this before.

I have attached the transfer receipts and the full email correspondence so you can see firsthand how Melbet’s support has handled this issue.
staus Resolved
د.م.1000

Complaint Statistics

Resolved 46
Avg. Amount $ 1,661
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 249 reviews

Top reviews from our players

The app works fast and without bugs, I use it on Android. Bets are accepted instantly, and the odds are great. I love that I can place bets anytime, even while on the go. The interface is user-friendly, and I haven’t experienced any issues so far.

Sometimes support takes longer to respond than I’d like. It would be nice if they were a bit quicker, especially during busy times, to make the experience smoother.

Hello MarkIo! Thank you for sharing your thoughts and experiences with us. We really appreciate your words. Of course, our service does everything to process each request in a timely manner, but sometimes the response may be delayed due to the large number of requests. Best regards, Melbet team.

user avatar

Convenient payments and fast withdrawals are key to the success of a betting site. Here, I was able to top up my account effortlessly and also withdraw my winnings. Over the weekend, I received the payout in just 3 minutes. Personally, I’ve never encountered any issues here.

Everything seems straightforward, but with so much fraud nowadays, it’s important to carefully choose where to play and spend your money. The withdrawal processing time can vary: once it took 30 minutes, but another time it took a whole day.

Hello Pakert! We try to process payments quickly, but sometimes the time may also depend on the payment system, and we cannot speed up this process. Thank you for sharing your opinion with us. This is very important for us. Best regards, Melbet team.

user avatar

Excellent odds compared to other bookmakers, and a huge selection of betting markets. The mobile app is very convenient and works smoothly. They also offer attractive bonuses and promotions for both new and existing customers.

Hello lisareyes0ufe! Thank you for your feedback. We are glad to hear that you appreciated our application and bonuses. We hope we will continue to delight you. We wish you wonderful games. Best regards, Melbet team.

user avatar

Great user interface, fast payouts, and a wide variety of sports to bet on. The live betting feature is particularly impressive and adds excitement to the experience. Customer support is responsive and helpful.

Sometimes the website can be a bit slow during peak hours. The verification process can be lengthy for new users. Some of the promotions have high wagering requirements.

Hello paulnelson9eyq! We really appreciate your feedback. You are right, sometimes account verification may take longer than usual, but this is a necessary procedure and we ask users to be patient. We do our best so that this does not take too much time. Best regards, Melbet team.

user avatar

I was looking for a bookmaker with transparent rules, no hustles, and favorable bonus packages. It is the right company to deal with, following its simplicity and the way things have been arranged.

Hello dixonkristen5w6c! We thank you for sharing your opinion with us. It's nice to know that out of many bookmakers you chose us and did not regret it. We wish you good games and successful bets. Best regards, Melbet team.

user avatar

Outstanding customer service and a broad range of sports and events to bet on. The odds are competitive, and the cash-out feature is very useful for securing profits. They offer a seamless experience across both desktop and mobile platforms.

Hello cortezedwardrh6w! Thank you for your feedback. We're glad to hear that you like everything. If you have any questions or problems, be sure to contact us via chat or email and we will do our best to help you. Best regards, Melbet team.

user avatar

Melbet offers a vast array of casino games in addition to its sportsbook. Fast transactions and a low minimum deposit make it accessible for everyone. Enhanced odds on major events are a great addition.

The mobile app sometimes crashes. Bonuses and promotions could have clearer terms and conditions. Some sections of the website can be a little cluttered and hard to navigate.

Hello Mario! Thanks for sharing your thoughts with us. We always try to listen to our users and fix all the problems they have. We will also pay special attention to your words about our application. Best regards, Melbet team.

user avatar

Well, I can say that the casino is decent. I recommended it to my brother, and he managed to withdraw his winnings, which is already a success. I usually choose casinos based on their bonuses and the variety of games they offer. Interesting payment offers on the initial deposit and opportunities to win free bets stand out. It’s been a while since I’ve seen a 300% bonus on the first deposit, even if it was just a temporary promotion

However, not everything is perfect. While the bonuses are great, the variety of games could be expanded further to keep things fresh. Additionally it’s important to remember that no matter how good the casino is, it’s essential to manage risks and choose where to play carefully

Hello cr77gl! Thank you for sharing your opinion with us. It is very important for us to hear what our users think and we are always ready to listen to your thoughts. Of course, if we have the opportunity, we will add a variety of games. If you have any additional questions or concerns, feel free to contact us via chat or email. Best regards, Melbet team.

user avatar

The app don't lags and it's great for live betting. I like a great variety of games—something for everyone—so you don’t even think about checking out other casinos, it’s all here…

Depositing money was quick, but I had to wait a couple of hours for my withdrawal. In the end, it all worked out, but it left a bad taste. The main thing is that I got my money...

Hello Rezzko! Thank you for sharing your experience. It is important for us to hear what our users think after using Melbet, and we will definitely take it into account and work to correct any shortcomings. Best regards, Melbet team.

user avatar

In my experience, this is one of the best casinos I have tried. I found all the games that I prefer all kinds of sports betting from the customer advisors helpful and friendly I deposited easily and withdrew within 1 hour I advised my friends the askgamblers members to try it 👍👍👍

Hello! Thank you for sharing your experience with us. We are pleased to hear that you are satisfied with our site. We wish you good games and successful bets. Best regards, Melbet team.

user avatar

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