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Magical Spin Casino is closed, please try these instead:

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Magical Spin Casino

Player Rating 97 reviews
6.5/10
97 reviews
Complaint Response 44 complaints
2 days avg. 44 complaints
What we like
  • Instant Play
  • Mobile friendly
  • Live chat 24/7
  • Live casino
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Magical Spin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.magicalspin.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Portuguese, Spanish, French, Italian, Hungarian, Greek, Russian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Magical Spin Casino is an online casino powered by leading industry suppliers like NetEnt, Elk Studios, NextGen Gaming, Playson, and Booming Games to name a few. Players can enjoy a safe online environment as all games are accessible through instant play mode or through their mobile casino. The site is also available in several languages which include English, Spanish, French and others. Magical Spin Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Due to legal restrictions, players from Belgium, the Czech Republic, Montenegro, Italy, Romania, Spain, the United States, and the United Kingdom, won't be allowed to register an account at Magical Spins. For a complete list of prohibited countries, please refer to the 'More casino details' tab.

Mobile Gaming

Magic Spin also provide a fully optimized mobile casino available to players on both smartphone and tablet devices. No app is required as games can be played straight through a mobile browser.

Security and Fairness

The casino employs SSL encryption to ensure players’ personal and financial details are kept secure at all times.

They also use a random number generator so players get random and fair outcomes every time they play.

StallCation

Complaints

Read the complaints other players have left for Magical Spin Casino. Learn more about complaints.

Show all complaints
Magical Spin Casino - Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

staus Resolved

Complaint Statistics

Resolved 39
Avg. Amount $ 1,376
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
6.5/10 97 reviews

Top reviews from our players

They have a great variety of slots in their casino. Frequent bonus offers and easy access to live chat and support. Also they offer enough deposit methods.

Withdrawal times can be quicker. In my experience they took up to about 2-3 business days sometimes 4. Nowadays that’s not quick enough anymore. But hey, always space to improve ;)

They have a easy lay out, very large number of slots and other casino games, very friendly live chat, and fast pay out when your documents and info is approved.

Some times it's download speed was not very good from some off the slot games I played, and it is little lesser that there is no 24/7 live chat that can help you if you need in certain times of the day

The casino has a very friendly support, really good offers send by e-mail (a lot of free spins offers) and a lot different providers to play.
All the best providers are there and it's nice to be able to play in Live Casino!

Superb customer service and many attractive bonuses ! Very good Casino !

Deposit options made easy again for me to deposit

That the online chat is not 24/7 available. And I can't find the bonus policy from the magic bonus offer. I couldn't find it on the website and also not in the info bonus mail.

The bonuses are coming frequently and they are very nice.
Low wagering and a lot of match cash + free spins bonuses, that makes it
very joyable to come to this casino.
Quick withdraw periods and all the basic deposit methods available.

That there is no 100% or 150% bonuses. And live chat is unfortunately not available 24/7. for me not so good, because i usually play during the night.

Nice bonus offers and now that PlaynGo is also available i will start playing again.
I like the layout and the games are running smooth also the bonus system and the everyday offers. i like the costumer service agents. i have to be honest, they are not always as friendly as they used to be. i'm sorry not all agents but some are always a bit grumpy.
Also like that you get offers random in you’re mailbox for no deposit spins and that i have to say is what i always appreciate about casino that they give out a present to players so now and than.

Withdraw time, If you are a verified player i think is way to long 2/3 days for an e wallet. in my opinion a way old fashion and not necessary anymore. I play in a lot of casinos and no other casino I play takes this long to withdraw and especially to an e wallet

There are a lot of good providers, all the best they have! And enough deposits methods linle skrill, neteller paysafe card etc. The customer support is friendly and helpfull. The site has also
a good and nice lay-out and everything is easy to find and not to forget they have nice bonus offers

I think the payouts can be a little quicker, it takes up to 24-48 hours before it is in your e-wallet. With bank i have no ideal how long it takes.
Further i can 't think any bad things about this casino. Good casino

Best casino there is ar the moment. Fast working website great support from live chat. The are always available To support and help you! A lot of casino's the live chat is not working How iT suppose To be! Really a lot of slots to play, included My favorite starburst and Book of dead! You just have To try this casino and you Will see. Also payments and Withdraw Good fast. Not waiting for weeks like others. That is also I big plus point!!

Untill today I have no bad experience with magical spins. I think That the are not! Just a good working online casino!!!

HI LEX86, Amazing review thank you so much! Levi H Communications manager.

user avatar

The casino has a very friendly support, really good offers send by e-mail( a lot of freespins offers) and a lot different providers to play.
And you can pay in with Paysafe, what I like!

HI LESLEY85, Great review thank you for taking the time. Levi H Communications manager.

user avatar

All the best providers are there and it's nice to be able to play in Live Casino!

Superb customer service and many attractive bonuses ! Very good Casino !

If you want play on Casino, Wake UP

That the online chat is not 24/7 available. And I can't Find the bonus policy from the magic bonus offer. I couldn't find it on the website and also not in the info bonus mail.

HI SKYRONE_TV, Thank you for your feedback and pointing out your concerns it allows us to better server you going forward. Levi H Communications manager.

user avatar

One of the best range of slots around, great list of providers. Online chat is second to none, always very helpful and quick to resolve issues. Verification process was easy and fast.

The only problem I have is the mobile website is slow when I play on iphone, but it is an older model phone and the website is very expansive so to be expected.

Hi LLAMALIP, We appreciate your kind words. Levi H Communications manager.

user avatar

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