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Magical Spin Casino

Item: Magical Spin Casino
Rating: 1
Author: Irena D.

Player Rating 97 reviews

6.5/10

97 reviews

Complaint Response 44 complaints

2 days avg. 44 complaints

What we like

Instant Play
Mobile friendly
Live chat 24/7
Live casino

What we don’t like

Several country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Magical Spin Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.magicalspin.com

Established

2017

Licences

Curacao Gaming Control Board

Company

Betrust Entertainment B.V.

Affiliate Program

My Share Partners

Languages

English, German, Portuguese, Spanish, French, Italian, Hungarian, Greek, Russian

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

Magical Spin Casino is an online casino powered by leading industry suppliers like NetEnt, Elk Studios, NextGen Gaming, Playson, and Booming Games to name a few. Players can enjoy a safe online environment as all games are accessible through instant play mode or through their mobile casino. The site is also available in several languages which include English, Spanish, French and others. Magical Spin Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Due to legal restrictions, players from Belgium, the Czech Republic, Montenegro, Italy, Romania, Spain, the United States, and the United Kingdom, won't be allowed to register an account at Magical Spins. For a complete list of prohibited countries, please refer to the 'More casino details' tab.

Mobile Gaming

Magic Spin also provide a fully optimized mobile casino available to players on both smartphone and tablet devices. No app is required as games can be played straight through a mobile browser.

Security and Fairness

The casino employs SSL encryption to ensure players’ personal and financial details are kept secure at all times.

They also use a random number generator so players get random and fair outcomes every time they play.

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafecard, Visa, Entropay, Skrill, Bitcoin, EcoCard, CASHlib, Interac, MuchBetter, BitPay, Gift Card, Flexepin, Sofort

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Skrill, Interac, BitPay

Withdrawal Fees

Withdrawal Limit

EUR 2,500 per week

Currencies

Euros, Canadian dollars, Bitcoin

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 24 hours
Card Payments 24 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

3 Oaks Gaming, Amatic Industries, Amusnet (Former EGT Interactive), Asia Gaming, Avatar UX, Big Time Gaming, Blueprint Gaming, Booming Games, Betsoft, Endorphina, Elk Studios, Evoplay, Evolution Gaming, Ezugi, Fugaso, Games Global, GameArt, Habanero, Hacksaw Gaming, Mascot Gaming, NetEnt, Nolimit City, OneTouch Games, PariPlay, Pocket Games Soft, Play'n GO, Playson, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, ReelPlay, Relax Gaming, SmartSoft Gaming, Spinomenal, Spribe, Swintt, Thunderkick, Tom Horn Gaming, VIVO Gaming, Wazdan, Yggdrasil Gaming, Ganapati, Gamomat, Kiron Interactive, Oryx Gaming, iSoftBet

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can choose from a massive selection of video slots from over 10 different software providers which include NetEnt, NextGen Gaming, Booming Games, Elk Studios and loads more. With so many games to pick from players can use the casino's in-built search engine to find their favourite games quicker and filter by game provider. Some of the casinos most popular games include the Aloha! Cluster Pays Slot, Jack and the Beanstalk Slot, Gonzo’s Quest Slot and Electric Sam Slot.

Those who prefer table games will get to enjoy different variants of popular games like blackjack and roulette. These include French roulette, European Roulette and Blackjack Pro. Other games include Baccarat, Punto Banco and more.

Also available are a selection of video pokers. Players who enjoy card games can pick from variants like Tens or Better, Deuces Joker, All American Poker and loads more.

Other games include a selection of lottery games.

Live Casino

Players who prefer betting against a live dealer can enjoy a large selection of live games from Betconstruct, Ezugi and Evolution Gaming. Games are available around the clock with games like Live Roulette, Live Blackjack, Live Baccarat and others available at the click of a button.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players who need assistance can turn to the casino's friendly live chat agents, available open 24 hours, 7 days a week. Other ways to contact support include email and phone.

Suggest an edit

Complaints

Read the complaints other players have left for Magical Spin Casino. Learn more about complaints.

Show all complaints

Submit complaint

Magical Spin Casino - Withdrawal and casino balance issue

Hello,

Magicalspin recently closed in my country, and I received an Email saying that my withdrawal that is in process, and all of my casino balance would be sent to me in the usual timeframe. The problem is, I did the withdrawal on the 23rd of December, and still haven't received my winnings. I had 2500 left on the casino (+600 withdrawal), and they send on the 31st of December that they will send it to me, but since then, they have stopped replying to emails.
Any help would be appreciated.
Regards

Unresolved

€3100

Magical Spin Casino - Unable to activate account but getting constant promotion emails

Hello,

I signed up to magical spin casino.

I am getting constant promo emails but the activation link did not come through.

I have emailed the casino but the issue is not being resolved so I cannot login and play.

Can you help get in me in touch with the right team to activate the account.

I have attached the emails as proof.

Unresolved

Magical Spin Casino - Withdrawal did not arrive in my bank account they have now left my country and I cannot access the site

I have an account at Magical Spin. I cannot now access their site as it seems they are blocking players from Ireland.

I am fully verified.

My withdrawal of 300 euros from them did not reach my bank account. I have emailed numerous times to try and receive support but they are not helping?

I also have 300 euros left in the account - so 600 euro total.

Can askgamblers please mediate.

Resolved

€600

Magical Spin Casino - Withdraw Canceled without any notification

I requested a withdrawal on May 3rd.

Today I was on the website and the payout was back on my player account.

I asked the live chat why.

Unfortunately I don't get an answer and I have to write an email.

I received NO information or email about the payout status.

I really urgently ask for help.

I am verified.

Resolved

€800.5

Magical Spin Casino - I've been trying to get verified for a month

Hi. I've been trying to do a withdrawal from Magical Spin Casino. I haven't been able to because I'm not verified. I've been trying to get verified for a month. They keep saying I'm sending burry pictures, which are the same ones I sent on other sites, and they excepted them. I have sent 10 or more documents. I just want to get this done with. They won't message me back for days upon days. I only have picture ID on my Driver's Licence and they are saying they can't use it. That is all I have for ID identification. I would just like someone to help me out on getting this done. Thanks Kindly and I hope to hear from someone on this matter.

Rejected

Magical Spin Casino - Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

Resolved

Magical Spin Casino - Payment not received by bank after three weeks and now unable to get into account

I have played at magical spin casino consistently for almost two years with no issues.

My online bank was recently closed so I had to use a new one for a withdrawal. I made a withdrawal of 270 euros about two weeks ago. It was approved but did not credit my bank. When i contacted my bank they said they did not accept gambling transactions so it was returned to sender. I have since attempted to log into my bank but receive the message 'system error' when i either try and login or reset the password.

I have tried contacted magical spin repeatedly on email but i receive no response whatsoever.

I currently have not received my withdrawal and am currently unable to get into my account.

i really need askgamblers to assist me at this time.

Thank you!

Resolved

€270

Magical Spin Casino - Refuses to make payment of 16000 EURO

Hello AskGamblers,

I recently made an account with MagicalSpins.com from Norway ( on March 15th, 2023) They accepted my IP Address, which is in Norway and allowed me to register and receive the welcome bonus.

I was lucky and won 16,000 EURO on Wanted dead of alive and completed the wager. For the next 4 days I went to the Casino Chat and asked about my winnings and how I can get my account verified. They told me to send emails to "[email protected]"

I sent them all my documents to the requested email and waited for a response. I tried to login on March 20th and the enter website was blocked in all of Norway.

I took a screenshot of the terms before I played the Casino ( I have attached it to this email)

I would like to ask if you can help me get my withdrawal from Magical Spins as this was a honest mistake on their part and they should be paying me out my winnings.

Thank you.

Resolved

€16000

Magical Spin Casino - My deposit has not credited and the casino is offering no support

4 days ago I made a deposit via BTC to Magical Spin.

The deposit has not been reflected in the account and has been stuck on pending status.

I have emailed the casino 4 times with no response. Chat support has stated they cannot help as they are the only support and not payments.

I am not sure what the issue is and why no1 is getting back to help me.

Hopefully, AskGamblers can help mediate for me.

All deposit evidence is attached and emails are unanswered.

Resolved

€84.12

Magical Spin Casino - Delayed payment, withdrawal was canceled

Good afternoon, I registered in this casino and I won 10 euros of no deposit bonus, I successfully completed the rollover, and I got 100 euros, then I spoke to chat to verify the account, I sent the documents and it was verified after 2 days, then they told me to deposit to be able to withdraw the winnings, I made the deposit with Skrill, and I played the deposit as they asked.

I made the withdrawal of 100 euros, since the 16/02/2023, they said to wait 48 working hours, today the 20/ 02/2023 it's been 48 business hours, and they still haven't paid me, they don't respond to emails, at 18:00 I entered the casino again to check the withdrawal and it was canceled. Please help me.

Resolved

€100

Complaint Statistics

Resolved 39

Avg. Amount $ 1,376

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.5/10 ● 97 reviews

Top reviews from our players

Yourimatthij

5 years ago

5/10

Many games and easy to go.
The same chances as all the casinos out ther and nice people on the chat.
Vip Program is nice but you need to spend a lot off money to get to it.

The waiting time on the chat are so long, in the weekends it’s terrible.. waiting for hours to get an simple answer.

Chat agents are very nice bot not working on one line.
On one you get nice promotions and on others you get nothing.

LoneRider

5 years ago

8/10

I came to this site and thought instantly 'This is the place for me', they have a wide variety of games and really good bonuses to boost your deposit, then you've got the free spins with low wagering means.

With all online casinos the first withdrawl might take a couple of days until they get to know you, but then it will only take a couple of hours for processing, that's of course your I.D. is all up to date.

slotfiend17

5 years ago

8/10

Chat is helpful and is usually open.
Massive selection of games.
Easy to use menu.
Wide range of deposit methods.
And multiple currency's to choose from.

Withdraw can take a while and limited options for Australians to use. Need to open more withdraw options. Implementation of this would get a 9.5 from me

goodboicharlie

5 years ago

8/10

I think that Magical Spin Casino is my new favorite place! Great graphics and game play. And not the same old games. They have a mixture of games I've had luck with before plus new games that are very exciting! I love the loyalty programs and am working towards more free spins! Love that word FREE. I already paid and played but am accumulating points just for doing what I would be doing anyway to play some more! Who doesn't like another shot at the big one? I have a very magical feeling about this casino and based on my play results so far, I am going to be here whenever I need to feel the "Magic"!

I was a bit disappointed that when I had a question it was a very long wait for chat, and I eventually left a message but I am sure it was because you were all helping other players haul in their loot!

MuriZakyi

5 years ago

9/10

The bonuses are coming frequently and they are very nice.
Low wagering and a lot of match cash + free spins bonuses, that makes it
Very joyable to come to this casino.

That there is no 100% or 150% bonuses. And live chat is unfortunately not available 24/7. For me not so good, because i usually play during the night.

Yvanchica

5 years ago

10/10

They have large number of games to play, very frequent and generous bonuses and very friendly and helpfull support.
Cashouts are also quickly made. I recomend you take a visit to this casino

Inactive user

5 years ago

10/10

Great interface, huge selection of slots from basically all big providers. i used chat - always very polite and helpful. No problem with automatic bonus. Overall i was very satisfied

Weckamin

5 years ago

8/10

Low wagering and a lot of match cash + free spins bonuses, that makes it very joyable to come to this casino.
Quick withdraw periods and all the basic deposit methods available.

That there is no 100% or 150% bonuses. And live chat is unfortunately not available 24/7. For me not so good, because I usually play during the night.

BonusBS

5 years ago

8/10

They have good selection of games/providers. The page loads without issues.
They have deposit bonus and other promotions like most online casinos.
They also have the bonus points system that I can swap for free spins
Their representative here is great and quick to answer any questions and I really appreciate that.

I wish there was more options for depositing.
The front page could use a more modern look. :-) I do like that I can see my favourite games and last played games though

jayolicious

5 years ago

8/10

I like the amount of slots and offcourse so many providers. Good costumer care service. Lots of different deposit options. Looks very nice. Easy to find your games.

Maybe some more bonuses once in a while. Could use some more info on the playthrough of bonuses. Faster communication with chat people. Like to win some more.