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Magical Spin Casino is closed, please try these instead:

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Magical Spin Casino

Player Rating 97 reviews
6.5/10
97 reviews
Complaint Response 44 complaints
2 days avg. 44 complaints
What we like
  • Instant Play
  • Mobile friendly
  • Live chat 24/7
  • Live casino
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Magical Spin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.magicalspin.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Portuguese, Spanish, French, Italian, Hungarian, Greek, Russian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Magical Spin Casino is an online casino powered by leading industry suppliers like NetEnt, Elk Studios, NextGen Gaming, Playson, and Booming Games to name a few. Players can enjoy a safe online environment as all games are accessible through instant play mode or through their mobile casino. The site is also available in several languages which include English, Spanish, French and others. Magical Spin Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Due to legal restrictions, players from Belgium, the Czech Republic, Montenegro, Italy, Romania, Spain, the United States, and the United Kingdom, won't be allowed to register an account at Magical Spins. For a complete list of prohibited countries, please refer to the 'More casino details' tab.

Mobile Gaming

Magic Spin also provide a fully optimized mobile casino available to players on both smartphone and tablet devices. No app is required as games can be played straight through a mobile browser.

Security and Fairness

The casino employs SSL encryption to ensure players’ personal and financial details are kept secure at all times.

They also use a random number generator so players get random and fair outcomes every time they play.

StallCation

Complaints

Read the complaints other players have left for Magical Spin Casino. Learn more about complaints.

Show all complaints
Magical Spin Casino - Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

staus Resolved

Complaint Statistics

Resolved 39
Avg. Amount $ 1,376
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Review this casino

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Player rating
6.5/10 97 reviews

Top reviews from our players

Many games and easy to go.
The same chances as all the casinos out ther and nice people on the chat.
Vip Program is nice but you need to spend a lot off money to get to it.

The waiting time on the chat are so long, in the weekends it’s terrible.. waiting for hours to get an simple answer.

Chat agents are very nice bot not working on one line.
On one you get nice promotions and on others you get nothing.

I came to this site and thought instantly 'This is the place for me', they have a wide variety of games and really good bonuses to boost your deposit, then you've got the free spins with low wagering means.

With all online casinos the first withdrawl might take a couple of days until they get to know you, but then it will only take a couple of hours for processing, that's of course your I.D. is all up to date.

Chat is helpful and is usually open.
Massive selection of games.
Easy to use menu.
Wide range of deposit methods.
And multiple currency's to choose from.

Withdraw can take a while and limited options for Australians to use. Need to open more withdraw options. Implementation of this would get a 9.5 from me

I think that Magical Spin Casino is my new favorite place! Great graphics and game play. And not the same old games. They have a mixture of games I've had luck with before plus new games that are very exciting! I love the loyalty programs and am working towards more free spins! Love that word FREE. I already paid and played but am accumulating points just for doing what I would be doing anyway to play some more! Who doesn't like another shot at the big one? I have a very magical feeling about this casino and based on my play results so far, I am going to be here whenever I need to feel the "Magic"!

I was a bit disappointed that when I had a question it was a very long wait for chat, and I eventually left a message but I am sure it was because you were all helping other players haul in their loot!

The bonuses are coming frequently and they are very nice.
Low wagering and a lot of match cash + free spins bonuses, that makes it
Very joyable to come to this casino.

That there is no 100% or 150% bonuses. And live chat is unfortunately not available 24/7. For me not so good, because i usually play during the night.

They have large number of games to play, very frequent and generous bonuses and very friendly and helpfull support.
Cashouts are also quickly made. I recomend you take a visit to this casino

Inactive user
10/10

Great interface, huge selection of slots from basically all big providers. i used chat - always very polite and helpful. No problem with automatic bonus. Overall i was very satisfied

Low wagering and a lot of match cash + free spins bonuses, that makes it very joyable to come to this casino.
Quick withdraw periods and all the basic deposit methods available.

That there is no 100% or 150% bonuses. And live chat is unfortunately not available 24/7. For me not so good, because I usually play during the night.

They have good selection of games/providers. The page loads without issues.
They have deposit bonus and other promotions like most online casinos.
They also have the bonus points system that I can swap for free spins
Their representative here is great and quick to answer any questions and I really appreciate that.

I wish there was more options for depositing.
The front page could use a more modern look. :-) I do like that I can see my favourite games and last played games though

I like the amount of slots and offcourse so many providers. Good costumer care service. Lots of different deposit options. Looks very nice. Easy to find your games.

Maybe some more bonuses once in a while. Could use some more info on the playthrough of bonuses. Faster communication with chat people. Like to win some more.

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