Page 4 – Player Reviews for Magical Spin Casino

All the games You need.
Good bonusses without waggering.

Poor communication
Chat never available
Not realy Loyal to big players
Weard VIP Program dont make any sense.
If You like good customer service dont play her!

The website is user friendly. A good choice of games

Poor communication, organisation of withdrawal . After a week of emailing, I'm still waiting.
.

I registered to see what's up with this casino because I started to get emails from them I don't know from where and how they got my email.

I told them to close my account, After they "closed" it, I receive every 2 days 2 promotional mails from this casino, I contacted them once and twice to stop the spam but very strange in my account before closing I had all notifications off but I still got the spam.

After 2nd time telling them via live chat to stop the spam I still get their promotional mails so I reported them to their Curacao licensor and contacted them via livechat 3rd time to stop, they said from now I won't get anymore mails.

If I do get any more mails from them.... I will complain to their domain registrar for spam and to be taken down and closed.

Nothing in particular, I've tried it by making few deposit.

I think the payout is under standard. Customer Service is never available. I sent email to close my account no one is responding. I unsubscribed a 100 times and still get their email. Not recommended

Have a lot of games
good welcome bonus
nothing else I can remember

Well, where do I start, first of all even if the casino has a lot of games most of them are restricted to my country, this is the first time that I cannot play elk games..
I manage to get a big win 3000 Euros, Completed the wagger try to withdraw and then the problems starts:
- Took them over a week to review my documents and approved my account.
- After my account was approved, I withdraw, and took them over 2 weeks, with me asking everyday what was happening, to let me know that I broke one of their rules and my account will be closed and blocked from playing.
- The rule was that even after I finished the welcome bonus wagger I could not even bet more than 7 euros... when the waggering was done.. Never heard of another casino to have this rule before.
And finally if they closed and locked my account they have to return the deposit that I made at the start, still waiting for their response but their live chat support is at best mediocre, they just disconect if they dont have an answer, they make you wait over 10 min for answer a simple question, and their financial department is not responding at all.
awful casino if you win, you will never get your money, and at least they will make wait for a month to give the money that you win.

Second Review!

Big game selection.

Good amount of providers and live casino

Alright I have been making a review last week, as you see I had withdrawal running. I'm still waiting for my money.

Communications after withdrawal is such a mess! The finance department isn't even replying on emails.

Have been making a withdrawal on the 26th of December and according the rules it's within 48hours,

Finance department rejects your withdrawals allows there own withdrawals on different dates.


Support is telling the same stuff over and over again you just don't get anywhere.

In the first place when I started to play this was all good, but after my withdrawal it all turned around.

-NextGen's and Red Rake's games
-Mostly friendly customer support
-Skrill

-Withdrawal limits for normal user
I recently was lucky enough to win a good amount (4000 euros or more).
My concern is that the withdrawal limit is 750euros/month for normal user.
It will take me over a month to get my winnings.

Big choice of games
some operators are professional

Hello after depositing 75EUROS I was lucky and won 900 since tuesday morning I sent all documents to
approve my account. You cannot withdraw till that is done. I send a few email to finance department and nothing
they say 48h maximum. So conclusion I gambled my 900 euros away. I am really disappointed of the attitude they do this on purpose so you would play back your winnings.
Now I asked to close my account

(Latest Update)

I have already made 3 deposits at Magical Spin Casino, made a small win with my 2nd deposit, and got paid 2 days later, together with KYC approval. Not too bad. Another good thing is that there are no deposit fees for deposits or withdrawals either.

However, there are still several things that aren't that good with the casino. The wagering requirement on the welcome package is a high 35x deposit+bonus, the minimum deposit required to claim it is 25 EUR, again higher than usual, and the games selection isn't that good either - no Microgaming, no Play'nGo, no Quickspin, amongst others. Fans of Pragmatic Play, EGT, Endorphina, Elk Studios, GameArt would not be so disappointed though. I'm not a fan of them.

Well, Magical Spin Casino should make some changes to their rules in order to be more popular with players. Minimum deposit is 10 EUR, which is good, but 25 EUR to claim any bonus is a bit too high.

Nice site, Great bonuses, Easy to use deposit methods, Fast Payout, Good support.

I have played a lot of casinos that to be honest I never felt like it was the right fit. I have to say the personal touch of this casino has won me over.

No Microgaming games, but heard they will be adding them soon.

Nothing, they are very bad, I don't recommend them to anyone.

Poor game selection... Poor withdrawals options and flexibility. I asked them to freeze my winnings until I can withdraw my funds and go through any ID verifications but they don't couldn't assist me with that. They said they don't offer it. They are basically a scam casino that will do everything to delay your withdrawal process and make you play them again until you lose it all.

Decent selection of games, missing a quite a few of the popular ones

Bonuses and terms are bad. I asked them to close my account and suddenly support came unresponsive. Consider I have a VIP status here and if that is the treatment you get you should not register here.

Layout of the site is decent. It feels like a nice casino to play.

Slow payments. Difficult to close account. Also not that many games. Microgaming games does not work if you have an active bonus.

A lot of deposit methods, very great bonuses, nice team. I recommend this casino. I am VIP on Magical Spin and I receive a lot of bonuses / cashback. I ever experimented withdrawals without any issues.

Awesome casino. My experience is very good on this casino. I am VIP on magical and I have very good advantages. A lot of games and providers.

A lot of work has been done on the presentation of the interface of thi casino.

Hard to understand customer service. Legit winnings with a no bonus deposit has never been paid. Asked numerous times not to be sent emails but still received them even though I reported as spam and unsubscribed to this site. Took weeks to close my account therefore do not take responsible gambling seriously.

Nothing to a like about this casino. Stay away from this casino!

- 48 hours before they close your account, they dont give a thing about responsible gaming
- Poor live chat
- you cannot make your first withdrawel before your account is verified, this takes minimal 48 hours. Then you have to wait another 48 hours before the withdrawel is processed. So the chances are big that you have gambled your money away in the mean time.
- stay away from this casino, their are enough other casino`s

most, a large number of different suppliers, so a large choice of machines. nice interface.

This casino does not respect the will of the players to close their account. It is a real journey of the fighter to close his account, you will have to be patient because they do everything for you press like a lemon. They do not know the responsible game and do not feel concerned by the problem. Casino to flee urgently. Go your way, do not waste your time in this casino. I paid the price.

The promotional emails that I get from this Magical Spin Casino are always in a foreign language. Maybe they think I'm one of them, hahaha, Just kidding of course. Anyway, each and every time I get their promo, I had to get Google to translate it for me. Thank god Google is my friend, hahaha.

Well, there's nothing that special or great about their promotional offer though. It's just a no-deposit 7 EUR free chip to try out the casino and some games, or just one game, to be more precise. You'd be damn lucky if that 7 EUR could allow you to play on more than one game. With that little amount of bonus money, it wouldn't even last to warm up my butts, hahaha.

Okay, so one day, I finally decided to visit their website and do some finger walking and browsing. Not too bad, this casino. The layout was satisfactory, navigation around the various webpages was without too much lags or hangs, but the selection of games wasn't really to my liking. Why? Well, there are games from NetEnt, which I no longer like, there are games from Elk Studios, which I usually turn away from, and there are also games from NextGen, but only one or two of their games are to my liking. As for all the other games from Endorphina, GameArt, iSoftBet, and whatever, none of them have become one of my favourites as yet. So, personally for me, the games selection sucks!

Browsing through their promotions, Bonus Terms and T&Cs, well, I can say that they aren't as bad as some others, but aren't as good as some others either. What I dislike most, is when I reached the part that lists out numerous countries that are not allowed to make withdrawals from the no-deposit bonus, and my country is one of them. Argh! Why allow to take the no-deposit bonus if not allowed to make any withdrawals from its winnings? That would only disappoint those affected. Luckily, I saw this term right from the very beginning, so that's one disappointment avoided.

As for the other aspects of the casino, well, I had changed my mind there and then, so I wouldn't know how this casino would perform, especially where withdrawals are concerned, but indication shows a fairly good speed of just 12 hours for processing. If only they have Microgaming games...hahaha.

They have Starburst which is one of my favourite games.

Really strange, dodgy casino. Have to go through a few menus to find out their contact details. Have contacted them twice about closing my account and still haven't received a reply. No responsible gaming section or settings section. I feel stupid for depositing here. Feel like I have wasted my money on a non-reputable casino, even though I checked the reviews on AG before depositing.

Ok so, this casino is simply the best regarding the wide game selection (I read something like more than 2000 games but I didn't check). I have to say I'm really impressed. I like the environment, very intuitive and looks like it's all built in ONE web page, which makes things going faster. My internet connection is not that fast and I have to say, this helps a lot.

A lot of promotions, customer service helpful and quite fast to answer. I did a mistake I didn't claim bonus before my deposit (I thought it was automatic) then they granted me the bonus manually.

After my 3rd deposit (€150) I made €1050 winning on Neon Reels. After sending my documentation (2 days verification), I got the money directly through my Visa 48h later. So I don't know what people are talking about regarding the maximum cash out 500/ week ?? I got mine in one shot after 2 days.

Only thing is, living in Australia, I often got the customer service closed by the time I log in (they works in Europe) They should provide a 24h customer service for others) But since most of the bonus and promotion are managed by players I guess its ok.

I don't regret my deposits on magical spin! I made 3 deposits (with the very good 3 bonuses) and I succeed to raise my balance to 1495 euros. I have been paid in 3 days so I am very happy!

Wide selection of slots and they accually have several of the good ones.

48h verification process (with other needs than usual) + several days of withdraw time. Withdrawal limits of 500EUR/week if you are not VIP. Hard to lock yourself out or make deposit limits. (They obviously abuse gambling addiction). Rude/careless support.

31 July I asked chat how to make a deposit limit of 50EUR a month or likewise. I was told I couldn't, but I could do a 100EU/week. That's was way more than I wanted to, so I asked for 10EUR/week. I was told to send a mail to [email protected] which I did at 21.29. (At this point I had already deposit way over 10EUR/week, so a activation should block me from deposit right away.

Then roughly 23hours later, I was caught in a gambling moment at tried to deposit (which I obviously shouldn't be able to) but my deposit was accepted. Thankfully I made myself write to live chat right away why this was possible since it was almost 24h since I sent the deposit limit mail. I was told that my account was preclosure and he asked me if I wanted to close my account???? Of frustration I said yes - but then he asked me to send a mail to support!!!! (Again).. This was the point where I lost it... I told him no, and I wanted a closure now. Adam (the support agent) then told me he couldn't and I could just log out and don't log in and gamble - that wasn't so hard. (A casino knows that a person with gaming addiction cant control this).

We the discussed this matter for some time, and only when I said that I was unhappy with it, and would make a review at this site, then he suddenly could close my account.....??????? At this point it was obvious he didn't want me to and was afraid of the chat, so I copied and screenshot the whole chat - thankfully - because 1 or 2 minutes later they blocked me from the chat and I couldn't open it again. (And I know the chat was working, since I tried on a VPN on another ip in another browser).

I have tried like 50 casinos here and there, live and online - but this experience was really bad.

I would never recommend this casino to anyone. Bad withdrawal conditions, rude live chat, extremely slow self-exclution/deposit limits.

Good support, quick payment ! I won 1200 euros on live casino and I have been paid in 1 day after my document verification. Very good support. Good bonuses

The chat support is not opened 24/24 and the finance team is closed on the week end.

Lot of games and good website. Lot of payment methods

Very strange at all. Support says you dont have to wager the 1st deposit bonus. Its a wager free bonus. I dont like casinos which dont have a point named "bonus terms". You have to search the terms in the T&C. I tried use the 100% fist dep bonus with a deposit of 20 euro. Well after deposit there wasnt a bonus at all. So I asked in chat for the bonus. Seemed that its normal that you have to ask for it. But then the chat told me that I can "activate" it now in my profile. Well I didnt found anything there. I wasnt interested to discuss any longer so I played down my 20 euro then without the bonus. (Never had to activate my bonus anywhere on the website after asking the support for it).

As I read the T&C a saw another point which is just awesome. The weekly withdrawal limit is between 500-2500 Euro. It depends hows your way of playing. I´ve never read something like that before anywhere. They could do anything with you with this rule in the T&C. Imagine you win 5k or something with your first deposit with a lucky punch. Now they can decide if you can withdraw 2500 or just 500 per week to play down the rest for example.

I tried it once more then and lost again. After that and their strange T&C I decided to stop playin there and close the account. Fun fact: I chatted like 3 times with the support before. She answered quite fast everytime. As I wrote "Please close my account" I had to wait more than 5 minutes for a response. (After her "hy"!). Then she told me that you can close your account just with mail. Well now I knew that it was good to stop playin there. Casinos using this method to keep you on playin r not serious at all.

Many deposit methods
Bonus no wagering required
Lot of games

Verification documents 48h, business day
No Italian support

Netent available to Portugal, contrary to the orders of the supplier, which prohibits their games in Portugal(maybe for this reason 300/400 spins in one slot and never get the features)

Good welcome bonus package and after regular bonuses

One of the worst withdrawal systems I have ever seen:
-pending time an eternity (clear for players to do what I did, reverse their winnings)
-deposits can be made with neteller, withdrawals with neteller not available

Support not very good
Trying to close the account is an adventure because they will ignore your emails for several days

With such good options where you can play, maybe this casino is not the best option

good luck to all