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Ladbrokes Casino

Our Rating CasinoRank
5.1/10
CasinoRank
Player Rating 47 reviews
4.2/10
47 reviews
Complaint Response 43 complaints
3 days avg. 43 complaints
What we like
  • Top Banking methods with instant withdrawals
  • A huge number of games on offer
  • Multi language support
  • One of the biggest publicly traded bookmakers worldwide
What we don’t like
  • Tends to focus on UK Support
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Ladbrokes Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.ladbrokes.com/
Established
2000
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino, Sports

Ladbrokes casino is one of the biggest betting institutions in the UK alone and is known worldwide for their Sportsbetting and Poker portal. This online casino is by no means a runner up with constant updates and new options being added. Players can enjoy both a download and Flash no download version of the games and they also offer one of the best live dealer casinos online. Both the Casino and poker rooms are powered on Microgaming software which means there are over 500 games to enjoy. Ladbrokes Casino do not only offer a wide range of payment methods such as Visa, MasterCard, Neteller, Moneybookers, Western Union, Paypal and UKash but they provide the player with minimum deposit options and fast and secure withdrawals. From just one account the player gets access to casino games, skill games. arcade games, and poker. The Casino also offer a Mobile Casino for players on the go and regular Slots and Roulette Tournaments.

Casino Promotions

Ladbrokes Casino offer an excellent new player bonus which have very profitable wagering requirements. New players will get a 100% Sign Up Bonus which is worth up to £100 on any deposit made between £5 and £100. This bonus is simple and straight forward and provides the player with a great introduction to the Casino. Ladbrokes also offer a rewarding VIP Club where special promotions, rewards, and loyalty points can be collected and turned into hard cash. The Casino features regular tournaments for both Blackjack and Slots. These include regular free rolls and schedules can be easily found on the website. Apart from these wealthy promotions the Casino offer weekly prize draws to boost players pockets.

Casino Software and Games

Ladbrokes Casino is a Microgaming casino which means that not only can the player download the software for access to all the games, there is also the Flash version available for immediate play where players can try out the games for free with no registration needed. However if you want to browse the entire game selection it advised to download the software as there is a wider range of games available on the download version. The Live Dealer Casino is also worth mentioning as the Casino can boast with one of the best Live Dealers available online and they also have their own Pontoon and Poker fixed odds games. With up to 5 games being added monthly, the player can enjoy basically any theme they wish and the more classic games have been created to give the player an ultra realistic feel of the Casino which are present in both Roulette and Gold Series Blackjack.

Casino Customer Support

Although it is one of the most famous UK casinos, Ladbrokes Casino offers outstanding customer support in a multitude of languages. Before contacting support, it is important to know that many questions can be answered directly from the site. The website does not only include useful information throughout but does also have a dedicated Self Help section where many queries are answered immediately. Players can also contact a customer representative via Live Chat, telephone and email for any type of query. Telephone service from within the UK is outstanding and perhaps the only down point is that there is only one number for the rest of the world leaving the player to ponder on the level of non UK support satisfaction. Having said that the customer support globally is unparalleled and come second to none. There is also a wide range of emails that the player can contact depending on the type of their query.

StallCation

Complaints

Read the complaints other players have left for Ladbrokes Casino. Learn more about complaints.

Show all complaints
Ladbrokes Casino - Bonus win not paid out due to mistake?

I have used Ladbrokes for a while now and enjoyed it. on the 12/12/2022 I won 100 pounds on a free spin on the daily wheel. I was made up. I took a screenshot to show my father and just in case I had any issue. It said I won and money will be deposited into my account I recently lost about £100 so as you can imagine I was made up only to realize they hadn't put it in my account. I sent a msg and was told this is a common mistake in are system I couldn't believe it as they don't make mistakes taking my money but when comes to giving I guess it fine to reject when you feel like it.

Maybe I haven't gambled enough to justify a free win I don't know but I think this is extremely upsetting and if they choose to delete me as a customer that's fine I just thought for once I was lucky but of course life don't work like that. Merry Christmas I'm sure you desperately needed that £100 I have never in my life made a complaint but I felt I had too this time I have never had any problem with any other betting site just think it's morally wrong to say you have won and then say sorry it was a mistake or accident they make millions of pounds everyday. is this normal practice? I wouldn't mind but having lost my job it would of really helped anyway I'm not calling Ladbrokes or any one just felt the need to share my story I have proof from screenshot but it just shows my name and the info saying I had won.

This msg saying I won magically disappeared from my inbox so I guess I was lucky to take pic even though customer service didn't care at all that I had proof so unlucky

staus Unresolved
£100
Ladbrokes Casino - System error causes only winning bet to be rejected

Hello, so on 21/10/2022 I was playing roulette at exactly 4:17 and I placed 3 25 pounds bets on the numbers 20,1,14. The second the number came in my bet was rejected and I have kicked out of the game. Whilst this was all happening I looked down at my balance and for whatever reason it was 0 which obviously means that whatever error ladbrokes had on their end it completely wiped out my balance and was rejected on evolutions end because of insufficient funds. Below I will attach the screenshots of what exactly happened and how the customer support agent clearly can see on his end the bet was rejected which he claims was because of an unstable connection. However when I confronted him about my balance being wiped from what was initially 519 then suddenly to 0 he couldn't come up with a justifying reason and blamed it on my connection and said that's just how it is. The last time I checked 519 minus 75 is not 0. So again I would like to clarify that bet was obviously rejected on evolutions end not because of any sort of connection it was because of insufficiency of funds you can clearly see that the website glitched and completely removed my balance hence the rejection of the bet. On the transaction history the time will be stated 5:16 because again for another odd reason the time is 1hr ahead on the website. The transaction history doesn't show the rejected bet but it shows my initial balance and how I couldn't play for about 10 minutes because my balance was 0. I'm also going to provide additional proof of my chat with the agent and also a screenshot of how exactly at 4 17 my balance was wiped out and put to 0 then returned after my only winning bet was rejected.

staus Resolved
£444
Ladbrokes Casino - Applying different bonus wagering requirements than advertised, refusing to solve the issue in a timely manner
I deposited into my Ladbrokes account on 07/12/17 and received a popup for me to either accept or decline a Casino bonus of 75% with 15 times wagering. At first I declined this as I was taking part in another offer involving the game Genie Jackpots. Once I completed that promotion I redeposited £90 and accepted the Casino bonus with 15 times wagering. I received the bonus of £67.50 but upon checking the wagering it said I had to wager £3105, which is a lot more than what I accepted (15 times). I contacted Live Chat as soon as I saw this and explained the situation, I was told it would be escalated and passed on to the relevant department and I should receive an e-mail within 24 hours after they have sorted the issue. I waited over 24 hours and after receiving nothing and wagering was still £3105 I contacted Live Chat again. I received the same reply that it would be passed on and to wait 24 hours. I again did this and received nothing again. So I contacted Live Chat again, and after explaining the situation for a third time I was told it would definitely be sorted within 24-48 hours and I would receive an e-mail. I do have screenshots of this Live Chat session. Now 48 hours have passed and again I have received no e-mails and the issue still hasn't been sorted. I've contacted Live Chat again tonight, I was just told the bonus has been issued and then they ended the chat. I contacted them again and was told it is 46 times wagering and that's it. I said I wanted to take the issue further as it was clearly false advertising. I was then told they will pass it on to the relevant team and it can take 72 hours for a reply. It is like I am going round in circles with every contact to Ladbrokes live chat. Each time getting a very similar reply and nothing about the issue being sorted. I have to explain each and every time regarding the issue so it doesn't look like anything is being logged on my account. So now I would like to make this complaint as i'm not happy that I accepted an offer for 15 times wagering and to be given 46 times wagering. Live Chat also asked if I had screenshots, but this was a popup when I deposited and not something you think of doing when you deposit and accept an offer.
staus Unresolved
Ladbrokes Casino - Withdrawal troubles
Hello. I’ve been trying to withdraw funds from my Ladbrokes online account in branch today (10th Oct) after being told by an agent on live chat last night called Jeffrey that I could with just a driving licence. After 2 trips into my local Ladbrokes shop in Macclesfield, on my half hour lunch and an hour after work, I went to try and withdraw my winnings but was told there was an issue and they would ring up. Myself and Peter (member of staff) we’re on hold twice totalling around 1:14 minutes on my lunch and after I finished work after getting through to an agent twice but not coming back with a response. After waiting so long I gave up and left the shop not having any answers to what the issue was, Peter in his owns words said - ‘i’d send them a strong worded email if I were you’. I’ve never had any issues withdrawing before, including £900 last month, and was told last month that I was fully verified and again on chat last night Jeffrey told me I could withdraw from the shop with my driving licence, I even took a bank statement and my debit card used for identity purposes. A few days later, I’ve now been waiting since the 9th (now the 12th) with my withdrawal in the pending position despite sending - Driving Licence, Bank Statements, Debit Card proof etc. After being passed around and being told different bits of information from different agent, I’m starting to lose patience. To add to insult, I was also asked during the verification, as well as sending proof of my card that all my deposits have come from, to supply proof from a card that I’ve never used to deposit with Ladbrokes. As soon as my withdrawal is processed I shall be closing my account and taking my business elsewhere. Seriously need some different/more staff on the phones and on live chat who have up date information regarding your concerns. Here’s to hoping my withdrawal will be processed soon.
staus Unresolved
£900

Complaint Statistics

Resolved 20
Avg. Amount $ 2,289
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Player rating
4.2/10 47 reviews

Top reviews from our players

Inactive user

Ladbrokes is one of my favourite casinos as they are based in the UK. Their bonuses and games are what let me to this casino. It's just as appealing as 32red.
Every new player who resides in the UK, Singapore or Malaysia are able to qualify for the $25 no deposit bonus or they can take the 200% up to $400 plus 50 Free Spins on Thunderstruck 2 (Which is an amazing slot by the way) and players who reside elsewhere can benefit from the 100% match bonus up to $500.

Of course with any other bonus this casino wants players to wager their bonuses 30 times before a withdrawal can be made. I like how there are different bonuses coming every different month, especially during Christmas as sometimes their promotions give out 40 Free Spins to existing users regardless of their loyalty! Isn't that amazing?

The payouts are phenomenal and the payouts from video slots are amazing. Just when I thought it was getting better, it became excellent! When I played on a video slot called Mad Dash the bets I put in and the wins that came out of it were better than I'd expected. Why you asked? Well I'll tell you, it's mainly because of the Free Spins feature they have. When you get 3 Scattered Trophies a bonus screen appears. A player must select a racer (A turtle, fox or rabbit)then a race car and finally a terrain in which to race. Then you will see a race between the 3 to see who wins and if your chosen racer gets 1st place your awarded with 25 Free Spins with all prizes multiplied by 4x, second place is 15 Free Spins at 4x and finally 3rd place is 10 Free Spins at 4x.

What made my big wins possible was the fact that I gotten 1st place and during free spins it retriggered 5 times before it ended! In other words 25 Free Spins at 4x X 5 = 125 Free Spins at 4x. The wins that came from it all gave me $708.90 to withdraw. It was one of the moments that made my day! I would highly recommend this casino to anyone!

My ratings are:

Support: 9/10
Bonuses 10/10
Terms and Conditions: 9/10
Deposits: 9/10
Payouts: 10/10
Withdrawals: 10/10

Ladbrokes was probably the first Microgaming Casino I joined. What can I say about them? all good things thats for sure!

1 I can withdraw any winnings up to £500 in shop 5minutes down the road same day up till 21:30 and up till 18:00 on weekends.
2 The live chat is very helpful and on more than one occasion have given me a free offer of chips or free spins!Which I can say about barely any other casinos!
3 The variety of games on the site and download edition is fantastic.
4.Cashouts very fast when withdrawing to bank/Neteller(both only took 24hours) account
5.Lots of tournaments throughout the year including free spin offers,bonus offers,free bets when you earn enough points on odds on card and every year a free bet on the grand national in the newspaper and I got a free £5 bet on the royal ascot any winnings could be kept no hassle

Ladbrokes has something for everyone Slots,Bingo,Poker,Games,Casino,Live betting in play sportsbook.

Best features about Ladbrokes:

Live chat 10/10
10/10 Games/sportsbook/casino(only section I play on is Casino,Sportsbook and games)Not a poker player or really into bingo unless the website has given me no option before it turns into cash
10/10 Minimum deposit of only £5 Maximum of probably 1000's
10/10 Promotions(across all areas of site)
10/10 New player offers are phenomenal
10/10 seasonal offers including the latest xmas offer of 50 free spins to new casino players!With not too outrageous a wagering requirement
10/10 Not a bit of hassle withdrawing money

Ladbrokes is a great casino and sportsbook and will continue to play and deposit here as I have had quite a few withdrawals again no questions asked unlike some who are suspicious of large withdrawals. If you want a stress free hassle free experience give this place a try you won't be disappointed

Great games I recommend for rookies

Mega Moolah
Mermaids Millions
Thunderstruck 2
Hitman
Good to go(download only)
Secret Admirer

Have fun folks!!

What will Ladbrokes do next? They are just getting bigger and better all the time. Ladbrokes is such a well known and reputable name you know you cant go wrong here. To be honest I have never considered depositing at Ladbrokes because I have never considered it as a casino its always just been a betting site for me. I knew they had slots here and I had been on their site on numerous occasions but it wasn’t until I received an email promoting their casino that I actually registered with them. I am not sure when exactly they launched their new download for their casino but I know its very recently. It was only about two weeks ago and they were offering all new players £25 free no deposit required if they downloaded their software in order to try out their games and obviously to promote it as well. All I had to do to claim the free £25 was register and claim it from their home page, the money was in my account within two days. It came with a wagering requirement of thirty times. I am glad I claimed this when I did because I know this offer did not last for long, and now they are offering all new players 50 free spins on the slot 'Santa's Wild Ride' which is only the equivalent of £15, I am assuming they had a load of people claiming the free £25 maybe more than they anticipated. But either way, both of these offers are a great start for Ladbrokes players.

I think their download is really going to hit it off, they just appeal to everyone. They are willing to take risks that other casinos are not, obviously because they can afford to. They are offering 200% first deposit match and their minimum deposit is only a fiver too. Although if you don’t want to try their download then you can only claim 100% deposit match on the flash player.

Ladbrokes will continue to grow because people respect them and trust them I know quite a lot of casinos that could definitely learn a lot from these guys. They haven’t got too greedy with their success and that’s why they continue to be one of the best casinos around. I haven’t made a deposit here yet but I am definitely going to and I would recommend it to anyone reading this. I honestly cant find a negative point to mention, I didn’t win much from my free £25 but it doesn’t bother me a great deal because I know I could win and can win its just about picking the right moment. There is no question in my mind that Ladbrokes would provide an efficient withdrawal process if I was lucky and I know if I ever had a problem that it would get resolved to the best of their abilities.

Where to start, this casino is like one big shopping mall.

But I started with registering on the casino section, despite receiving a free 5 to play, it was the 200% first deposit bonus that caught my eye, you have to download the software in order to claim this, 20X wagering it is definitely worth it if your looking to play slots for a while.

I then claimed the games bonus of 100% and played the famous rainbow riches, very nice features on this game including the luscious pots of gold bonus.

Next stop poker, another 100% deposit bonus, but I didn't need to deposit again as I could easily transfer funds from my other balances.

Support is live 24 hours a day, 7 days a week, and will help you whenever help is needed.

I managed to cash out 300GBP from a 50GBP deposit, most of the money was made on Riviera riches slot which triples your wins during the scatter feature which i seemed to hit very often :)

This is probably the best of British casino's if your looking for a bonus as they have so many bonuses available including many free spins in the casino section of the site.

Great fun and brilliant experience, will be going back on a regular basis.
10/10

I came across Ladbrokes via askgamblers and decided to give it a try. I have never betted on sports before.
When I came across all these options like:

“1st Team to Score 2 Goals”
“1st Team to Score 3 Goals”
“2nd Goal”
“3rd Goal”
“4th Goal”
“5th Goal”
“First Half - over/under 0.5”
“First Half - over/under 1.5”
“First Half - over/under 2.5”
“Second Half - over/under 0.5”
“Second Half - over/under 1.5”
“Second Half - over/under 2.5”

& more options & more options….
I must say I was quite overwhelmed and am still a bit overwhelmed....

With more options to:
"Corners Bands"
"To win the most corners"
"Total Corners - Odd/Even"
"Bookings"
"Bookings 1"
"Bookings 2"
"Team to receive most booking points"
"Last team carded"
"Red card in game"
"Number of Cards"
"First half Corners"
"First half Corners - over/under 2"
"First half Corners - over/under 4"
"First half Corners - over/under 6"

I am a soccer fan, but not one of those fans that will beat opposition fans up. Heehee.

Im a woman so Im abit more reserved.
I made a deposit about a week ago. I decided to bet some money on one or two games in the English Premier League. Much to my surprise I found several, multiple betting options. With me being a serious junior rookie with this whole betting on the sports thing.

I won... YAY! So today am betting on the game between Manchester United and Liverpool in the English premier League.

You can even bet on what soccer player receives a card and of course the man of the match.

I'm going to keep my bets simple. Until I get more into it and I will definitely be back on this space to let you know my further finds and wins..... Seeing that my money is on Manchester United.

We will see what happens....

I gave Ladbrokes a go because I do some sports betting with them as well, and its quite easy to skip over into the casino when you have a bet on the horses as well. This is one of the nice things about these massive portals where you get linked to everything else.

If you want to play loads of games then you definitely have a huge choice at Ladbrokes. They say there are 500 games for you to play, and to be honest there seem to be even more. Most of these games are slots games. This is great if you want to play loads of different games, but if I were you I would just stick to one or two that you get on with and you like. Its a real hassle finding the games as well, but the big main games like roulette are right there for you to play.

In terms of betting odds it might have just been me, but they are slightly weighted against you. Normally when I play blackjack I can make money through the way I play, but I was struggling to break even against the house. It might have just been an unlucky run, but I couldn't really turn over a profit. This might be something to do with a different type of game system that Ladbrokes use - they use the cryptologic games rather than Playtech.

Graphically and computer wise the gaming is absolutely fine, if not faster than Playtech. Overall if you really want to find a load of different games to gamble on, then its worth giving these guys a go. If you are a creature of habit it may be worth sticking to what you are used to. Overall 7/10.

This probably is the first casino witch mer own requirements, I don't know about others, but main thing what I want from casino is fast withdrawals! And if you can get your money on same day it's most awesome thing!
Since I'm from Latvia I can't talk about promos, because I didn't get one!
About games? Don' t know I don't play slots in the first place, only sometimes Wheel Of Welth. Since I'm table game player, I can that Microgaming roulette is really cool!
Negative side of all is the odds, yesterday I tried to play TeksasHold'em Bonus poker, and believe it's not worth it! You probably will win like 2 out of 10 hands! Even if you have an AA in your hand or whatever, casino will beate you.
Oh almost forgot, Tech support. I guess it's good. At least they don't spam you with promos and deposite bonuses you maybe even don't want, but on the other hand, they are like zombies, you ask a question they answer that's it, in my gambling career I have chated with fun tech support, so you can solve the problem and have a laugh!

My Rankings[/b}
Support:8/10
Software:8/10
Deposite/withdrawal:10/10
Games:9/10
Your Odds:7/10

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