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Jackpot City Casino

Our Rating CasinoRank
3.7/10
CasinoRank
Player Rating 104 Reviews
5.1/10
104 Reviews
Complaint Response 79 Complaints
4 days avg. 79 Complaints
What we like
  • Mobile-friendly
  • Live chat available around the clock
  • Live casino
  • SSL encryption technology
  • Approved by eCOGRA
  • Support provided 24/7
  • Live chat available around the clock
  • A variety of withdrawal methods
What we don’t like
  • Restricted for US and UK players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jackpot City Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.jackpotcitycasino.com
Established
1998
Licences
Malta Gaming Authority, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission
Affiliate Program
Languages
English, Spanish, French, Portuguese, German, Norwegian, Japanese, Greek, Russian, Korean, Thai, Italian, Turkish, Azerbaijani, Chinese, Arabic
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
Mobile Apps
Android, IOS

Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming casino is also a fully operational mobile casino. For players who enjoy the experience of a real-world casino there are options to play popular table games in the live casino lounge. Jackpot City is licensed by the Malta Gaming Authority.

Restricted Countries

Players from a number of different countries are not permitted to open an account at Jackpot City Casino. Those countries include, but not necessarily limited to, Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, and the US. For the full list of restricted countries, scroll down to the 'More casino details' tab.

Mobile Gaming

As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance Slot, Game of Thrones Slot, Avalon Slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.

Security and Fairness

Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.

In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.

StallCation

Complaints

Read the complaints other players have left for Jackpot City Casino. Learn more about complaints.

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Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Unresolved
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Unresolved
€26927

Complaint Statistics

Resolved 15
Avg. Amount $ 6,478
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
5.1/10 104 reviews

Top reviews from our players

I like the games they have and they invest in new games frequently.

I really hate the payout ratio at Jackpot city casino. Its just terrible. I play at Jackpot city casino for around 4 years now and every time its the same thing my bankroll goes up in smoke. I play every month for about 3 to 400 euro's.
100 euro's a time.

If I am lucky i win a few 100 but not enough to withdrawal and after some play its gone. This is not just bad luck anymore.
I talked to the online help about this and they just keep reminding me that i had so much play time for my money. So if u like a lot of gaming time go to jackpot city casino. If u want to win something go somewhere else.

Inactive user
5/10

They closed my account with no reason; the worst casino ever.

This will be my review for Jackpot city casino based on my personal experience. This is a solely Microgaming powered casino, so I thought why not give it a try. When I loaded their page the first thing that I said was hell no that is too much purple color. But after a while I had to get used to it. So after my sign up I contacted their live chat support because I had some questions regarding their bonuses, on which they replied very quickly and kindly so a big plus for that.

After that I made a minimum deposit and immediately went to their slot section to see their selection (which was really good – as expected from Microgaming) and of course what to choose to play. I played Thunderstruck II, this game I have played so many times and yet again I shall play it. In the first 20 minutes of playing with 0.30$ bet per spin I managed to hit couple of bonus features which gave me I nifty profit of almost 30$. I continued playing it and the more I played it the more it kept rewarding me. I managed to hit a lot of 5 of a kind, which gave me as well a good profit until I hit the bonus feature again. But this time it only gave me 4.60$, wasn't much but I was satisfied. After another 1.5 hour play my balance jumped up to 65$, so yeah I still kept spinning but I noticed the game was getting cold on me. So I decided to switch to playboy and was hoping that there I would have some luck as well, but unfortunately I was wrong in 20 minutes the game managed to drop to only 23$, I didn't know should I keep pushing this game or not. I decided to stop and go back again to Thunderstruck II where after 30 minutes my balance dropped to zero. I was honestly a bit disappointed, but ah well you win some and lose some.

Overall a very positive experience I had in this casino, also no bigger manacles except maybe the sites actual look. As far as the rating goes in my opinion a solid 8/10.

I chose this casino, to play here because it is a casino powered by Microgaming.a very good slot provider!

I am not looking for no deposit bonuses anymore because they are very hard to find especially when you played to almost all available casinos! So I decided to create my account here and to take advantage of the welcome bonus, 100% up to 200$! But I was a little bit concerned because I saw that they have high wagering requirements, 50 times x bonus amount! Anyway, I decided to give it a try and to make a deposit of 20$ because this was the budget for playing slots! I opened the cashier and I saw that they have a lot of payment options available but most of them are unknown for me and I made my deposit via skrill!

With 40$ in my account balance and a lot of money to wager, I chose Thunderstruck II to play and to try to complete the requirements! I have to say that their website looks very good, is simple and in the same time has all the information that you need to know in order to have a nice experience with this casino! I played Thunderstruck II about 30 minutes, with no major winnings, just 2 times I managed to catch the free spins feature and I won 12$ but it wasn't enough for completing the wagering requirements and I lost the deposit and the bonus! I was a little bit upset but I knew that I will lose the money because of the high wagering requirements!

I will rate this casino, I will give a 9 for the nice Microgaming games, only 7 for the welcome bonus, maybe it should be six! Regarding the payment methods, I will give only 8 even if they have a lot of options available, because most of them are unknown for me!

Jackpot city casino is from the Mg and owned by the very well reputed digi media and digi media is not the company which owns like millions of casinos and only a couple of them are nice and they are not a company like rival or top game. They have limited casinos and all of them are great and probably the best in the gambling world today and this is why I never leave any of their casino without playing on them and I created an account here a couple of months ago and deposited 50 from skrill and got transferred immediately. Licensed by the Malta so
nothing to worry about.

I love mg slots the most and this time I thought if starting with not so famous games and thought if giving other games a try so started with the twister. This is a very average game and most of my spins were a waste but it was worth a try because I left the game with no loss and that is better than losing money at least.

After this I go to the Avalon slot and it is a very promising slot and I start here with a bet little more than the minimum and soon hit the x4 thing and that spins gave me 0.90. I like that these games give me action so quick and then played it for some while and when I had enough with the slots then I moved to the table games and enjoyed them the most as mg games are all equally good and fast.

I start with Bj and bust the dealer a lot of time and loved it when the dealer loses. I hit the BJ 4 times and I do not really hit the BJ that easy. I wanna learn the splitting up thing which I probably will if they have some tutorial or something.

I made 1 withdrawal from this casino and no need for verification and got it within a couple of days in my skrill account

Jackpot City has changed hands several times recently, and is now in the hands of the Digimedia Group, who seem to be taking over the vast majority of Microgaming download casinos. They were previously part of the Belle Rock group whose main brand was the Riverbelle casino, and at that time they were my favourite from that particular group.

It might well all be academic right now though - I understand that players in the UK are shortly be disallowed from playing at ANY of the Digimedia casinos, meaning I am about to lose access to over 20 casinos where I was previously a regular player of their daily freeroll slots tournaments :(

This is especially gutting in the case of Jackpot City and its affiliated casinos (King Neptunes, Gaming Club, King Neptunes, Lucky Nugget and RIverbelle) because they offer by far the greatest selection of these free games, all of them awarding cash prizes, and even those who have never made a deposit are able to take part! There are bi-hourly, daily, and weekly games, and I personally have won a reasonable chunk of cash from these tournaments without investing a penny in continues or rebuys.

The rest of their operation is very much standard however - they offer the Microgaming suite of casino games exclusively, which can be played via flash/browser, their download casino client, or on mobile. Withdrawals are reliable, if not the fastest around, and customer support have always been helpful when I have needed them.

I think it is only right to mention that these casinos insist on a 48 hour pending period on all withdrawals where the funds remain reversible - this may not be suitable for some gamblers. Worse still, they will not flush these withdrawals for you unless you are a VIP member.

I hope Digimedia will make the decision to return to operating in the UK at some point soon, though if they wait too long, I've no doubt that all of their players will be happily devoted to 32red.

Jackpot City Casino like Gaming Club or King Neptunes belong to the same group of casinos. All of these casinos are very much alike and there is almost no difference between them. They have identical bonus offers, they share the same live chat support so it doesn't really matter in which casino you play in. Still I like Jackpot City a little more than the other casinos from this group. Off course the reason for that is that I had a lot of luck here and a few withdrawals of over 200 euros. I know that for many that’s not a lot but I am not a high roller.

Most of my deposits here and at other online casinos were about 20 or 30 euros. Actually in the 4 years that I have been in the gambling industry I have made only a few deposits of 50 euros or more. I would always get my money within 2-3 days. That is why I know this is a safe casino to play in and that is what matters the most. As far as the bonus offer for regular players is concerned here at the my promotions page you have a calendar with the bonus offers. Here you have bonus offers for every day of the week and some other offers. Like in all other bonuses the wagering requirements are fixed with a 50 x bonus. In some other microgaming casinos you will find a wager of lets say 30 x bonus and that is the only reason I don’t play here very often.

On the other hand the reason I do play here are some of the interesting multi player slot tournaments that repeat every day and you won't find them in other microgaming casinos. With a little luck and good tactics and self-discipline you can win some money here. I have to say that every week I am in plus when it comes to these tournaments. For the end let me just say something about their live chat support. They are not top of the line but yet I am pleased with them.

Overall

Jackpot City is a safe casino and I recommend it to everyone.

I noticed that jackpot city casino listed as restricted to Belarus, and also all digimedia group casinos same result, but I am good remember that I have account with this casino, play in it sometimes, and also get marketing emails daily. I check out what happens, login with no problems, and speak with customer agent, I was told that they not accept new players from my country, but since I register before this decision I am able to play, and this is for all casinos in this group. So I am sit in last wagon of train I think ;)

I tried jackpot city casino many times like I said, I think reason of so many times played in this casino it is their aggressive bonus policy, they send me something like 50% - 100% bonus almost every day, this is low bonuses, usually up to 20$, but it is perfectly suits me, I love to deposit low amounts, and try win something big from it, so I usually take this bonuses in past, and have some nice withdrawals.

I must admit that casino support is very good, and moreover they have Russian speaking agents, and also they have Russian language website and software.

My biggest withdrawal was about 300$ which was followed by great win on supe it up win, after feature was retriggered 3 times, and I was able to win 250$ at 0.5$ bet only, so this is almost perfect 500 x total bet result. After this I withdraw, and get my money on third day, also verification was done in past, and take 20 hours or so. And for my all experience with this casino I have nothing bad to say about it and my experience very good.

I rate this casino with 7 stars, very good microgaming brand. If you searching casino with a lot of not big bonuses - here you can go.

Customer service is excellent. One problem, they have been trained to suck u in.

U will only win here if there is a big fat wager requirement stuck to your balance. Once I near it, u will lose.

Go deposit 100 with bonus. Look what happens.
Then, do the same without bonus..... U will lose it in seconds

I wouldn't cLl them thieves but they are not a place to trust.

Do not deposit here.

This is my review about Jackpot city casino. Its a micro gaming software casino game which assures you 100% cash out payment. I had read all the terms and conditions of it before playing it as I was not sure of its payments details methods and whether they gave your money at adequate time or not but i was so happy to see that it provides all the facilities and very accurate information to its site for all the new players. I login it and got a 100% bonus and it was a match up to the first deposit from me. I deposit here for 40$ in starting and got my bonus chosen my slot with game I like the most that is king cashalot .

I played good in beginning but at the end I lost all the money due to my bad luck. And I was not even betting high and was playing with patience I somehow manged to deposit the money again but his time I had changed my slot and played mega moolah game I bet here for. 20$ and won the game a lot of times and loved bonus rounds and all. I got the two bonuses here one is welcome bonus of 100% and next is 100% as second deposit bonus. I had chosen one of the easiest way to withdraw the money that is visa debit and got the money in just 24 hours. Its very fast method and doesn't require any documents to verify the details of the player. For the assurance of the casino they just send you an email and you should reply back to one of their secret question they had asked you in the mail. Its a simple process and you guys love it. Its a very old casino and trusted one too .. It was established in 1998 and licensed by jurisdiction of Malta. I gave it a rating of 9/10 and in terms of software I gave it a rating of 9/10. I had an amazing experience of playing it with my luck. I am sure you will also enjoy it. Try it guys its something you cant miss it.

Jackpot City Casino News

Read all news about Jackpot City Casino, check for updates and stay tuned for exclusive bonuses.

Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot
Big Win Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot

Rare are things in life and gambling that never disappoint, and one of those rarities is Microgaming’s Mega Moolah progressive jackpot slot! Once again, this iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City Casino!Who Wants To Be a Millionaire Apparently, everyone who spins the reels of Mega Moolah slot! Naturally, not everyone gets to count their millions but those who do don’t ever forget the magic of Mega Moolah slot. And, how could they! This iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City casino!On Sunday 5 April 2020, a player spinning the reels of Microgaming's star slot – Mega Moolah lucked out and became the latest millionaire to have won on this progressive jackpot network, which remains the largest in the industry. Although the player’s name isn’t revealed at this point, we know the lucky punter played at Jackpot City Casino, and that they will be paid out in a lump sum, following standard verification checks.Microgaming, the Leading Progressive Jackpot NetworkTo this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion! Only this year, the provider paid out more than €26 million, with over 150 players going home with €10,000 or more. To this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion!With the idea of strengthening its progressive jackpot network even more, Microgaming continues to release superstar progressive slots. Some of the names we’ve recently seen come out of Microgaming’s kitchen are Wheel of Wishes slot (Alchemy Gaming), and Atlantean Treasures Mega Moolah slot (Neon Valley Studios). The provider has announced the year 2020 to bring another progressive surprise - Absolootly Mad Mega Moolah slot, scheduled for release on 5 May 2020.Congrats to the Winner!Not every day does a person get €10.7, but when they do – everyone celebrates their happiness! Commenting on this incredible win, Andrew Clucas, the Chief Operating Officer at Microgaming, said:“We are thrilled for the victorious player who struck this staggering €10.7 million win – congratulations! Mega Moolah continues to be a favourite among players worldwide, and so we are excited to be adding more new progressive games to the jackpot and network throughout the year.”The AskGamblers team extends our congratulations to the lucky (and happy!) player as well, and wishes luck to all of you who’ll start spinning the reels of Mega Moolah slot the second you close this article!

The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win
Big Win The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win

Microgaming’s hugely popular Mega Moolah Slot has done it again. The online slot is what dreams are made of and it never fails to live up to its reputation. This time, the game handed out a life-changing CA $5.9 million jackpot to a Canadian-based Jackpot City Casino player. A Lucky Punter Wins the JackpotOver the years, the Mega Moolah Slot has gained its reputation by making dream after dream come true. The game never fails to let their suppliers down and it certainly does not let its fans down either.The latest jackpot reached a staggering CA $5.9 million, before it was won by a lucky punter from Canada. This massive haul was claimed after just a 94-minute gaming session and what is even more impressive is that it was won from a mere CA $5 bet. In fact, the player placed just 25 of these bets before they reached the all important jackpot bonus round. Microgaming’s Mega Moolah Slot finds its next winner landing them a life changing CA$5.9 million.Such a huge jackpot can only be described as life-changing and is a sum most of us can only dream of. It also happens to mark the 7th jackpot payout of this year and we’re only in October! With almost three months left of the year left, there’s no telling how many more winners the game could produce. Paying Winners All Over the GlobeIn fact, throughout 2019 alone, the game has paid out over CA $53 million to players all over the world. There is no doubt the game remains one of the most popular jackpot titles in the entire industry. The game and their entire portfolio can be enjoyed on most mobile devices as well which include tablets, laptops, PC’s and more. We’ve already seen many jackpots won from mobile devices, so it doesn’t matter what device you choose to play it on, the jackpot can be won wherever you are. Don’t Forget to Try ItNow, if you haven’t already tried it before, we do have to ask - where the hell have you been? This game has been making dreams come true right from day dot, so you need to get in on the action. It’s exotic African safari theme will lure you in, but with a minimum bet of just 0.25c it can suit you regardless of your budget amount. And don’t be fooled into thinking you can’t win the jackpot from a minimum bet, because so many people have already. As long as you are playing at a bet that is affordable to you, you still stand a chance at winning any of the jackpots available. You can find the game at any Microgaming Casino so find your favorite and give it a shot. 

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