IceBet Casino

On 20.04.23 I hit maxwin on Dead or a Wild slot (12500x)

After trying to withdraw from the winnings I get an email from icebet saying my game session has been sent to game provider for review.

On 03.05.23 I get a new email from icebet saying my game session review is complete.

I have had 3 withdrawals pending since 20.04.23 (300€,400€,400€)

Only 1 withdrawal is completed (300€)

I have sent them emails asking what is going on and i get no reply.

I need help.

Hi,

I have contacted this casino and its sister sites because I need a full transaction list of my deposit and withdrawals.

On the 18th of August, I contacted them for the first time. On the 31st of august a second time. Because I got no answer, I contacted the live chat and ask why I didn't get an answer to this request. They told me to explain it in more detail and surely I will get an answer to my request.

On the 6th of September, I contacted them a third time via email and requested a list of my transaction. I told them, there is a law in Germany called "DSGVO", and that they have to provide me with this information.

All in all, they ignore me. They send me daily bonus offers but cannot provide that easy transaction List.

I know that I can check my transactions but I need a PDF document for my bank account.

Same situation for sister sites winstoria.com and dozenspins.com.

Hopefully, you can help me out.

Icebet is asking documents for verification. I have sent them an selfie with my ID and a piece of paper that says icebet casino and the date, a bill so they see my address, bank statement thst shows my name, address, IBAN etc. They are still asking for a bank statement and A screenshot of your personal online bank profile which contains the following information:

• Detailed address of beneficiary (postal code, street, city, country) a bank statement.

Norde banking does not show address etc in online banking and I have told them. I sent my bank statement where they can see these information but they do not reply to my questions and only sends requests of bank statements. Livechat only responds thst i have to email kyc department. I cant get this resolved so i need help. This has been happening for two days now. I can send more files via email or are these private?

My username is < username removed >, I requested a skrill withdraw of 400euros 15/4 and although on their own terms says maximum 24 hours I didnt received yet my money. I contacted their chat and everytime different answer... heavy workload... 24 business hours... All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification, every days 9.00-18.00 (GMT+3).

My account is fully verified I also sent 3 emails to [email protected] but they don't reply.

Dear all,

I have problems withdrawing my money from Icebet casino. I signed up at the casino on 10th of October 2021. On the 28th of October 2021 I received a Halloween bonus special offer comprised of 3 individual deposit bonuses without limits on the winnings. I decided to use them. I got lucky and won 13.703,20€ playing Wanted - dead or a wild from hacksaw gaming. I successfully completed the wager with 10.000€ left on my casino account.

And here is the problem I am currently encountering. I received an email on the 29th after placing 3 individual withdrawals of 400 €. The support team informed me that my game session needs to be reviewed by the game provider. While having full understanding for this procedure, I am waiting for an answer since 11 days now (7 business days). The review was supposed to take between 3 and 7 business days. Furthermore I am unable to verify my account. I submitted my documents to their KYC department via email on Saturday 30th of October. However, Icebet pretends that their Email domain is not working at the moment and that they are unable to send and receive e-mails. Really odd, considering the fact that I received promo Emails from the casino support domain this weekend. I suggested to upload my documents in the live chat and asked if they could forward them to the KYC department, but I was informed that this is not possible. Furthermore, no time frame is given in regards to when exactly this problem will be solved.

To sum it up, I am unable to verify my account and withdraw my winnings.

The amount in dispute is 11.000€.

I would like the casino to acknowledge that my documents were received and provide me with the result of the game session review in order to pay me.

Regards