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IceBet Casino is restricted in your country, please try these instead:

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IceBet Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 40 reviews
7/10
40 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints
What we like
  • Home to leading software companies
  • Numerous payment options
  • Multi-lingual live chat is open 24/7
  • Mobile friendly games
What we don’t like
  • There are some country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


IceBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icebet.casino/en/games/
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Russian, German, Finnish, French, Portuguese, Norwegian
Casino Type
Instant Play, Mobile, Crypto Casino

IceBet Casino is a multi-platform online casino home to industry leading names like MicrogamingPlay’n GO, Quickspin, Pragmatic Play, Yggdrasil Gaming, Endorphina, 1x2Games, Relax Gaming and Push Gaming. Their site currently supports multiple languages and can be reached through most devices which includes the latest smartphones and tablets. They’re also fully licensed and regulated by the Government of Curacao for complete peace of mind. 

Restricted Countries and Territories

When it comes to gambling laws, they differ from country to country which means it is the players responsibility to check that online gambling is legal in the jurisdiction. The casino has also listed countries which they cannot accept players from which includes the UK, USA, Spain, France, Netherlands, Iran, North Korea, Ukraine and Singapore. 

Mobile Gaming

IceBet Casino is also available on the go through most mobile devices so players can easily switch between devices with one single account. There is no need to download an app, all players need is a compatible mobile browser to either log in or create an account. There are loads of mobile optimized games, just like the web version and players will be able to deposit and withdraw in the same way. 

Security and Fairness

Safety will never be an issue here as the casino takes all the reasonable precautions to ensure personal data is safe and secure at all times. This also means any financial transactions will be encrypted before being transferred over the internet. 

They also use a random number generator to determine the outcome of their games. This means they are fair and produce random results which have not and cannot be manipulated. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for IceBet Casino. Learn more about complaints.

Show all complaints
Icebet Casino - Delay of winnings of 29000
I hope this post finds you well. I am reaching out to the community for assistance regarding an ongoing withdrawal issue with the gaming platform, IceBet. I am hopeful that the collective knowledge and influence of this community may help bring attention to and resolve the situation.

Here are the key details of the matter:

Communication from IceBet:
I recently engaged in a gaming session on IceBet and subsequently submitted a withdrawal request after a successful session. However, the withdrawal process has been significantly delayed. I received communication from IceBet stating that my game session has been sent to the game provider for review, with a standard review time of 3-14 business days.

Postponed Withdrawal Processing:
IceBet informed me that the withdrawal request review has been postponed until an official response is received from the game provider. The delay is explained as an additional check in accordance with their rules (paragraph 2.4.1).

Frustration and Concern:
While I understand the need for security checks, the extended waiting period has become quite frustrating. I am eager to receive clarity on the status of my game session and withdrawal request.

I kindly request the assistance of the AskGamblers community in bringing attention to this matter. If anyone has experienced a similar situation with IceBet or has insights into how to expedite the resolution process, your guidance would be greatly appreciated.

Moreover, if representatives from IceBet or AskGamblers are monitoring this platform, I urge you to expedite the resolution of this matter. It is my sincere hope that we can bring attention to this issue and ensure a fair and timely resolution.

I won 32.000 with my own money it's really uncommon and they should pay me :(


(12 days has passed they keep sending a generic answer)
staus Resolved
€29000
IceBet Casino - Stalling €11,000 withdrawal longer than a week

Dear all,


I have problems withdrawing my money from Icebet casino. I signed up at the casino on 10th of October 2021. On the 28th of October 2021 I received a Halloween bonus special offer comprised of 3 individual deposit bonuses without limits on the winnings. I decided to use them. I got lucky and won 13.703,20€ playing Wanted - dead or a wild from hacksaw gaming. I successfully completed the wager with 10.000€ left on my casino account.

And here is the problem I am currently encountering. I received an email on the 29th after placing 3 individual withdrawals of 400 €. The support team informed me that my game session needs to be reviewed by the game provider. While having full understanding for this procedure, I am waiting for an answer since 11 days now (7 business days). The review was supposed to take between 3 and 7 business days. Furthermore I am unable to verify my account. I submitted my documents to their KYC department via email on Saturday 30th of October. However, Icebet pretends that their Email domain is not working at the moment and that they are unable to send and receive e-mails. Really odd, considering the fact that I received promo Emails from the casino support domain this weekend. I suggested to upload my documents in the live chat and asked if they could forward them to the KYC department, but I was informed that this is not possible. Furthermore, no time frame is given in regards to when exactly this problem will be solved.

To sum it up, I am unable to verify my account and withdraw my winnings.

The amount in dispute is 11.000€.

I would like the casino to acknowledge that my documents were received and provide me with the result of the game session review in order to pay me.

Regards

staus Resolved
€11000

Complaint Statistics

Resolved 7
Avg. Amount $ 6,949
Avg. Complaint Duration 16 days
Avg. Response Time 2 days

Review this casino

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Top reviews from our players

On the good side, the casino has a clear website and layout. The starting bonus was ok. The chat was connected quickly, although answers like please write to this section and this one are not helpful. Registration and deposit went smoothly, but that would be all the pluses, then unfortunately only the service level went down

After winning and ordering a withdrawal, although verification on the website was quick, by e-mail it was a problem after two weeks with one screenshot. I wanted to close the account but it didn't work because I kept getting evasive answers like maybe you want to rest in the second e-mail change the strategy in the third more questions. So I sincerely advise against easy deposits using various methods, verification is a nightmare as well as closing the account

Have some good games , few bonuses with x50 wagger , that’s about it good about it ! Servers lagging , games brake down mystically in middle of session , and forward.

Overall playing more than 2 years , lost about 4000e , and withdrew maybe 400e, Live chat does not care to help or come forward with bonuses, always after deposits asking for some cash back, and always comes with some excuse why not to pay out them.
If you want to play to win something sometime this is not the casino!

Good selection of games from different providers, good promotions. amazing welcome bonuses and bonuses in general. The chat are helpful when they are available.

Withdraws take terribly long time. Support (live chat) can take hours to respond. They closed my account with pending withdrawals, without explanation. They changed the bonus rules without changing the terms and conditions after I deposited (prohibited games with bonus money).

Good selection of games. There’s nothing else I can say about this casino, other then the use of vpn for Canadian players this casino will do whatever it can to delay payment.

This is by far the worst experience I’ve ever had at any casino, after finishing my bonus wagering I managed to win a good sum, and after back and forth of a vigorous verification process I was approved.
Today I get an email from support stating I have to wait 3-14 business days for my games to be checked. What kind of casino is this? I’ve been playing online for 10yrs and I have never ever experienced anything like this before. Every casino usually process withdrawals in minutes and now I have to deal with this? This is ridiculous

Dear Kaptain308, Thank you for sharing your gaming experience at our casino. Your gaming session has been sent to the game provider for verification. As soon as we receive a response from the gaming provider regarding your gaming session and bets, we will notify you immediately via email. Your withdrawal request has been delayed until the game provider provides an official response. Additional verification is carried out by paragraph 2.4.1 of the rules. project: - The finance department may delay processing the withdrawal request due to additional verification. Verification takes 3-14 business days. We notify you that the financial department is trying as quickly as possible to process all requests for withdrawal of players and strictly follows the established rules. Since we value our players, as well as strive to spend time in our casino was just fun. Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail [email protected]. We are always happy to help you.

user avatar

The casino's effortless navigation, along with its appealing bonuses and accessible promotions, greatly appeals to me. The chat feature also ensures rapid communication.

The bonus comes with a demanding wagering requirement, and the promotional material provided can sometimes be misleading in comparison to the actual details. Specific withdrawals are subject to fees, and there is a slightly restricted variety of slots available.

Dear SyedTyasia, Thank you for sharing your gaming experience at our casino. We inform you that all bonuses in our casino are credited strictly according to the terms of promotions. All bonuses are credited with a wager strictly according to the terms of the offers. If you have a bonus balance, you can play all slots, except for the list of closed slots according to the terms of the promotion. In our casino, each player will be able to find interesting and individual offers. Also, we do not charge commissions for deposits and withdrawals. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

The bonus comes with a high wagering requirement, which doesn't align with the initial advertising, causing some disappointment. However, I find the website cool and worthy of recommendation. There are quite a lot of ads, possibly too many, which could be distracting. Nevertheless, apart from that, I didn't notice any significant disadvantages while playing.

Dear ZachKristal, Thank you for sharing your gaming experience at our casino. We inform you that all bonuses in our casino are credited strictly according to the terms of promotions. All bonuses are credited with a wager strictly according to the terms of the offers. In our casino each player will be able to find interesting and individual offers. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

A lot of cool bonuses, I have not seen other platforms with such a large selection! I liked interacting with technical support, they answered me quickly and explained everything in detail. I liked the loyalty System

Dear Suker166, Thank you for sharing your gaming experience at our casino. Thank you for such an objective review of our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Good amount of games. You have games from most of the game suppliers. The site is quite good looking and works pretty well. It works ok with most web browsers.

BEWARE! Terrible, next to impossible verification (when withdrawing). Only allowed to withdraw €400. You wont get any money unless you constantly ask for them. You are only allowed to have 3x 400€ in queue for withdrawal.
One of the worst casinos to try to get payouts on. STAY AWAY

Dear lg-gambling, Thank you for sharing your gaming experience at our casino. We're adding new games and providers every day. Also, the number of bonus offers is growing every day, and each of our players can find a bonus offer to his taste. Account verification at our casino is not difficult and is done in the shortest time possible by the financial department. As a rule, all players are verified maximum within 24 hours and it is a one-time procedure. Withdrawal of funds is made strictly according to the existing rules: The maximum withdrawal limits per transaction / in 24 hours/month are determined as follows: per transaction: €400 in 24 hours: €400 per month: €10000 Withdrawal limits may increase, depending on your account status. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]. We are always happy to help you.

user avatar

I think it's a great casino because there are many different providers, a wide selection of games. I also like that you can change the language directly on the site. KYC was pretty fast.
Live Chat Reply.

Dear MADZIA1313, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Very interesting promising casino, I really like the casino because of its easy navigation as well as great bonuses and other promotions that are easy to get. Very fast communication with the chat.

I have no objections. Everything is positive. I believe IceBet will grow even more. I will always only come back to this casino. Best Casino.
0 problem

Dear PUTMZN1. Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino. We are trying to increase the list of bonus offers. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

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