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IceBet Casino is restricted in your country, please try these instead:

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IceBet Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 40 reviews
7/10
40 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints
What we like
  • Home to leading software companies
  • Numerous payment options
  • Multi-lingual live chat is open 24/7
  • Mobile friendly games
What we don’t like
  • There are some country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


IceBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icebet.casino/en/games/
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Russian, German, Finnish, French, Portuguese, Norwegian
Casino Type
Instant Play, Mobile, Crypto Casino

IceBet Casino is a multi-platform online casino home to industry leading names like MicrogamingPlay’n GO, Quickspin, Pragmatic Play, Yggdrasil Gaming, Endorphina, 1x2Games, Relax Gaming and Push Gaming. Their site currently supports multiple languages and can be reached through most devices which includes the latest smartphones and tablets. They’re also fully licensed and regulated by the Government of Curacao for complete peace of mind. 

Restricted Countries and Territories

When it comes to gambling laws, they differ from country to country which means it is the players responsibility to check that online gambling is legal in the jurisdiction. The casino has also listed countries which they cannot accept players from which includes the UK, USA, Spain, France, Netherlands, Iran, North Korea, Ukraine and Singapore. 

Mobile Gaming

IceBet Casino is also available on the go through most mobile devices so players can easily switch between devices with one single account. There is no need to download an app, all players need is a compatible mobile browser to either log in or create an account. There are loads of mobile optimized games, just like the web version and players will be able to deposit and withdraw in the same way. 

Security and Fairness

Safety will never be an issue here as the casino takes all the reasonable precautions to ensure personal data is safe and secure at all times. This also means any financial transactions will be encrypted before being transferred over the internet. 

They also use a random number generator to determine the outcome of their games. This means they are fair and produce random results which have not and cannot be manipulated. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for IceBet Casino. Learn more about complaints.

Show all complaints
Icebet Casino - Delay of winnings of 29000
I hope this post finds you well. I am reaching out to the community for assistance regarding an ongoing withdrawal issue with the gaming platform, IceBet. I am hopeful that the collective knowledge and influence of this community may help bring attention to and resolve the situation.

Here are the key details of the matter:

Communication from IceBet:
I recently engaged in a gaming session on IceBet and subsequently submitted a withdrawal request after a successful session. However, the withdrawal process has been significantly delayed. I received communication from IceBet stating that my game session has been sent to the game provider for review, with a standard review time of 3-14 business days.

Postponed Withdrawal Processing:
IceBet informed me that the withdrawal request review has been postponed until an official response is received from the game provider. The delay is explained as an additional check in accordance with their rules (paragraph 2.4.1).

Frustration and Concern:
While I understand the need for security checks, the extended waiting period has become quite frustrating. I am eager to receive clarity on the status of my game session and withdrawal request.

I kindly request the assistance of the AskGamblers community in bringing attention to this matter. If anyone has experienced a similar situation with IceBet or has insights into how to expedite the resolution process, your guidance would be greatly appreciated.

Moreover, if representatives from IceBet or AskGamblers are monitoring this platform, I urge you to expedite the resolution of this matter. It is my sincere hope that we can bring attention to this issue and ensure a fair and timely resolution.

I won 32.000 with my own money it's really uncommon and they should pay me :(


(12 days has passed they keep sending a generic answer)
staus Resolved
€29000
IceBet Casino - Stalling €11,000 withdrawal longer than a week

Dear all,


I have problems withdrawing my money from Icebet casino. I signed up at the casino on 10th of October 2021. On the 28th of October 2021 I received a Halloween bonus special offer comprised of 3 individual deposit bonuses without limits on the winnings. I decided to use them. I got lucky and won 13.703,20€ playing Wanted - dead or a wild from hacksaw gaming. I successfully completed the wager with 10.000€ left on my casino account.

And here is the problem I am currently encountering. I received an email on the 29th after placing 3 individual withdrawals of 400 €. The support team informed me that my game session needs to be reviewed by the game provider. While having full understanding for this procedure, I am waiting for an answer since 11 days now (7 business days). The review was supposed to take between 3 and 7 business days. Furthermore I am unable to verify my account. I submitted my documents to their KYC department via email on Saturday 30th of October. However, Icebet pretends that their Email domain is not working at the moment and that they are unable to send and receive e-mails. Really odd, considering the fact that I received promo Emails from the casino support domain this weekend. I suggested to upload my documents in the live chat and asked if they could forward them to the KYC department, but I was informed that this is not possible. Furthermore, no time frame is given in regards to when exactly this problem will be solved.

To sum it up, I am unable to verify my account and withdraw my winnings.

The amount in dispute is 11.000€.

I would like the casino to acknowledge that my documents were received and provide me with the result of the game session review in order to pay me.

Regards

staus Resolved
€11000

Complaint Statistics

Resolved 7
Avg. Amount $ 6,949
Avg. Complaint Duration 16 days
Avg. Response Time 2 days

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Top reviews from our players

I win and loose some Money But Thats gambling. I have no Problems With them.
Its one of the best Casino I ever played. I like to Playing here. Also the Support is fast and help everybody.

So until now I have no negativ experience With this Casino.
So I think everybody Knows That Casino is gambling.
Sometimes you have luck, and sometimes you loose.
Its normal.

Dear ERIKSSON888, Thank you for sharing your gaming experience at our casino. Thank you for such an objective review of our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Pros: No deposit bonus to start. Great selection of games. Interesting promotions.
The casino is worth recommending, the game is good, the games are not changed in any way, which sometimes happens when cheating with overclocking the games. Quite a lot of withdrawal options.

minuses: High wagering requirement for the bonus. Incoming advertising inaccurate with the fact.
Cool website recommendable. Generally a lot of ads, I think too many. Apart from that, there are no glaring disadvantages, I hardly noticed while playing.

Dear KRISS22, Thank you for sharing your gaming experience at our casino. Please note that there are many different promotions in our casino. In our casino, each consumer will be able to find interesting and individual offers. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

user avatar

I played here for a while, deposited more that 500 euros, after that won 125.. ''then the fun begins''.
I verified account same day, address, passport, selfie..
Requested withdrawal, after that received message in mailbox to verifiy bank account and other, what I did.
However, I deposited true netteler the time they ask me for my bank confirmation.

Today 5th day overall starting from day 2, did not receive answer for 3 days. Typed live chat for help they don't care about helping, just saying to write support team and wait more knowing the answer taking veeery long.
So today received answer again, and they still asking for the same documents, however I sended all.
Don't go if you don't want to get scammed or wait for 25 days for verification!

Dear DGUNCCHI, Thank you for sharing your gaming experience at our casino. We notify you that the financial department is trying as quickly as possible to process all requests for withdrawal of players and strictly follows the established rules. You have deposited a gaming account in our casino with the help of Neteller, as well as by bank transfer. All of the documents required to verify your account have been requested by the Finance Department in accordance with the rules and your actions with the account. Within 5 days you did not provide: 1) Screenshot of your personal online bank profile 2) Selfie with your passport Every day the financial department informed you about the required documents to complete your verification. Once you have provided all the documents on 20.09 your account was successfully verified. Also 20.09 your withdrawal request in the amount of 125EUR was successfully processed by the financial department and the mentioned amount was transferred to your Neteller wallet. You can understand from all the above that no one in our casino did not intend to delay the payment of your winnings. Your account was verified within 5 days, as you did not provide the required documents. Players in our casino will not wait 25 days for verification, as the speed of account verification only depends on how soon the player provides the required documents. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

user avatar

A very wide and good selection of games from many different providers. Many deposit bonuses and the casino also has a shop that allows you to buy freespins or bonus money.

400€ daily withdraw limit and 1200€ weekly
- 3x deposit turnover betting. I made a withdraw request, cancelled and played it, then deposited more but could not withdraw winnings because I had to play 3x my deposit first
- Verification made hard. I needed to verify 3 times with documents and selfies with ID and a piece of paper that states icebet.casino and date
- KYC and payment departments are only available from 09:00-18:00.
- Livechat has the same responses and does not usually address the problem and forwards you to e-mail a different department that is open 9 hours a day
- Site is a little bit buggy

Dear JEKQ, Thank you for sharing your gaming experience at our casino. We notify you that the financial department is trying as quickly as possible to process all requests for withdrawal of players and strictly follows the established rules. Since we value our players, as well as strive to spend time in our casino was just fun. Each player can request up to 3 active withdrawal requests at one time. Withdrawals are processed by the financial department within 24 hours, but the withdrawal limits and the period required for this procedure may vary, depending on the method of withdrawal, the status of the player's account, and other possible factors affecting the process of withdrawal. Based on the aforementioned, all payments of winnings are made without any delays and strictly according to the rules, and according to the established schedule of payments. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

user avatar

I do think that this site has a lot of potential in the long run. You've got a decent set of casino games, including live dealer games which is one of my go to casino games. The site is home to top tier and leading software developers. Solid payment options and good thing that it supports a 24/7 live chat and at the same time it is multilingual.

However there is a lot of room for improvement with this site. It's good that you have numerous providers and payment methods but not all of it is supported for each country. Has a low withdrawal limit and this casino uses unreasonable excuses not to payout my winnings (could be anyone too) and including wagering requirements.

Dear 4587IDDEN_GLCILLELU, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. So that the menu of any section was convenient for everyone and the player had no difficulties. Verification and withdrawal of winnings in our casino do not cause difficulties at all and are made according to the rules within 24 hours of providing the necessary documents. Our team is pleased to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I highly recommend IceBet Casino;) The best casino I've ever played.
The interface fits perfectly, it's great to look for games;) Deposits, withdrawals, bonuses, everything is perfect ;)

I have no objections;) Everything is positive. I believe IceBet will develop even more;) I will always come back only to this casino. The best CASINO!!!

Dear AGAMIS030178, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

The casino has a great environment, chat support is fast and everything runs smoothly.
The KYC is very simple, they offer enough non sticky bonuses so you never run out of them.

Dear PAPALOUIE88, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I really like the casino because of its easy navigation and also About great bonuses and other promotions, which is easy go take. I really like the Fast communaciton with chat.

I really like to have more no deposit bonuses. It is a pity, that the withdraw request is a little bit longer thanks it should be. There could be better logo of casino

Dear MALYPROCHY, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino. We are trying to increase the list of bonus offers. In our casino, each consumer will be able to find interesting and individual offers. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Very good casino think because there are many different providers, a wide variety of games. I also like that you can change the language directly on the page. KYC was quite fast.
Live chat responds all time long.
Very big providers selection.

Dear KULAWINNER, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I have forgot my pass, click - forgot my pass and I don't receive an email from casino with password recovery. I ask to sent it to another e-mail, casino asked me to send the login from this e-mail.
I did it, said wait, there is no letter and information, about situation, it`s 48hours passed.
I check in SPAM, there is no any e-mail with temporary password. I send them 5 letters and asked about temporary password, there`s no answer in chat operators said - just wait for an e-mail.
There is my deposit and I wand to withdrawal it, otherwise, I I would have stopped fighting a long time ago

Dear ALISE, We have reviewed your situation in detail. On June 26 you complained that you can not restore the password to your account automatically. Technical support for our casino quickly sent an e-mail with a temporary password for your account. After which you began to claim that you have not received any email to your specified email during the registration of your account. You asked to send a mail with the temporary password to your alternative email. Your appeal was also promptly processed and a new temporary password was sent to the alternative email address you indicated. On June 27th you complained again about not receiving emails from our casino to your alternate email address. A temporary password was resent to you on June 27th, but you also continued to claim that you did not receive emails from us. 2022-06-27 18:16 UTC+0 After you received the email with the temporary password you have successfully logged in to your account and requested a withdrawal of 142EUR. The financial department took your withdrawal request into consideration and asked for your documents to verify your account. At this moment your account is not verified as you refuse to provide a selfie with your passport. Please, if you have any questions or difficulties, please contact us via live chat 24/7 or e-mail [email protected]. We are always happy to help you.

user avatar

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