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IceBet Casino is restricted in your country, please try these instead:

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IceBet Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 40 reviews
7/10
40 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints
What we like
  • Home to leading software companies
  • Numerous payment options
  • Multi-lingual live chat is open 24/7
  • Mobile friendly games
What we don’t like
  • There are some country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


IceBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icebet.casino/en/games/
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Russian, German, Finnish, French, Portuguese, Norwegian
Casino Type
Instant Play, Mobile, Crypto Casino

IceBet Casino is a multi-platform online casino home to industry leading names like MicrogamingPlay’n GO, Quickspin, Pragmatic Play, Yggdrasil Gaming, Endorphina, 1x2Games, Relax Gaming and Push Gaming. Their site currently supports multiple languages and can be reached through most devices which includes the latest smartphones and tablets. They’re also fully licensed and regulated by the Government of Curacao for complete peace of mind. 

Restricted Countries and Territories

When it comes to gambling laws, they differ from country to country which means it is the players responsibility to check that online gambling is legal in the jurisdiction. The casino has also listed countries which they cannot accept players from which includes the UK, USA, Spain, France, Netherlands, Iran, North Korea, Ukraine and Singapore. 

Mobile Gaming

IceBet Casino is also available on the go through most mobile devices so players can easily switch between devices with one single account. There is no need to download an app, all players need is a compatible mobile browser to either log in or create an account. There are loads of mobile optimized games, just like the web version and players will be able to deposit and withdraw in the same way. 

Security and Fairness

Safety will never be an issue here as the casino takes all the reasonable precautions to ensure personal data is safe and secure at all times. This also means any financial transactions will be encrypted before being transferred over the internet. 

They also use a random number generator to determine the outcome of their games. This means they are fair and produce random results which have not and cannot be manipulated. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for IceBet Casino. Learn more about complaints.

Show all complaints
Icebet Casino - Delay of winnings of 29000
I hope this post finds you well. I am reaching out to the community for assistance regarding an ongoing withdrawal issue with the gaming platform, IceBet. I am hopeful that the collective knowledge and influence of this community may help bring attention to and resolve the situation.

Here are the key details of the matter:

Communication from IceBet:
I recently engaged in a gaming session on IceBet and subsequently submitted a withdrawal request after a successful session. However, the withdrawal process has been significantly delayed. I received communication from IceBet stating that my game session has been sent to the game provider for review, with a standard review time of 3-14 business days.

Postponed Withdrawal Processing:
IceBet informed me that the withdrawal request review has been postponed until an official response is received from the game provider. The delay is explained as an additional check in accordance with their rules (paragraph 2.4.1).

Frustration and Concern:
While I understand the need for security checks, the extended waiting period has become quite frustrating. I am eager to receive clarity on the status of my game session and withdrawal request.

I kindly request the assistance of the AskGamblers community in bringing attention to this matter. If anyone has experienced a similar situation with IceBet or has insights into how to expedite the resolution process, your guidance would be greatly appreciated.

Moreover, if representatives from IceBet or AskGamblers are monitoring this platform, I urge you to expedite the resolution of this matter. It is my sincere hope that we can bring attention to this issue and ensure a fair and timely resolution.

I won 32.000 with my own money it's really uncommon and they should pay me :(


(12 days has passed they keep sending a generic answer)
staus Resolved
€29000
IceBet Casino - Stalling €11,000 withdrawal longer than a week

Dear all,


I have problems withdrawing my money from Icebet casino. I signed up at the casino on 10th of October 2021. On the 28th of October 2021 I received a Halloween bonus special offer comprised of 3 individual deposit bonuses without limits on the winnings. I decided to use them. I got lucky and won 13.703,20€ playing Wanted - dead or a wild from hacksaw gaming. I successfully completed the wager with 10.000€ left on my casino account.

And here is the problem I am currently encountering. I received an email on the 29th after placing 3 individual withdrawals of 400 €. The support team informed me that my game session needs to be reviewed by the game provider. While having full understanding for this procedure, I am waiting for an answer since 11 days now (7 business days). The review was supposed to take between 3 and 7 business days. Furthermore I am unable to verify my account. I submitted my documents to their KYC department via email on Saturday 30th of October. However, Icebet pretends that their Email domain is not working at the moment and that they are unable to send and receive e-mails. Really odd, considering the fact that I received promo Emails from the casino support domain this weekend. I suggested to upload my documents in the live chat and asked if they could forward them to the KYC department, but I was informed that this is not possible. Furthermore, no time frame is given in regards to when exactly this problem will be solved.

To sum it up, I am unable to verify my account and withdraw my winnings.

The amount in dispute is 11.000€.

I would like the casino to acknowledge that my documents were received and provide me with the result of the game session review in order to pay me.

Regards

staus Resolved
€11000

Complaint Statistics

Resolved 7
Avg. Amount $ 6,949
Avg. Complaint Duration 16 days
Avg. Response Time 2 days

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Top reviews from our players

IceBet casino is actually great. Honestly speaking, I love their game selection and their customer service. Their bonuses are also great, especially if you are an active player.
Not the best site out there but definitely worth trying too.

This site is great but I am not that fond of the twist they have incorporated. I understand that the quests are for the rewards but sometimes the quests are not easy to do.
I have no major issues with them aside from that.

Dear CHRISTINALHUILLIER, Thank you for such an objective and positive review about our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Good selection games and providers
-Nice looking site and easy to use
-Chat support is available 24/7
-Easy to deposit (many different payment providers)
-Many withdrawal options

You have a terrible casino! Problems with the deposit, transfers to the account after half an hour (made a deposit through revolut !!!) You can withdraw your winnings neither is possible on 1 system, including with which you made a deposit! There is no support service at all, they probably drink coffee! These people answer questions absolutely not able to! about the game without comments! Another dubious casino!

Dear TANUKI1986, Thank you for sharing your gaming experience at our casino. As you noticed our casino has a wide selection of payment systems for making deposit. Withdrawal of funds as well does not cause difficulties and is made in the same payment system with which the deposit was made. Each player can contact the technical support of the casino via live chat or email 24/7. Each application to technical support is reviewed in detail and a reply is given in the shortest possible time. Based on your contradictory review about the negative aspect of our casino, we can only understand one thing, that you are mistaken, as all the negative things you said about our casino have never happened and never will happen, as absolutely every player is important to us and we are ready to help you at any time with any questions relating to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

An excellent casino, a huge selection of games, a large line of top providers! Fast payments a large selection of payment systems. Fast and supportive support 24-7!

I advise everyone.

Dear GNOMIK8998, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

-Good selection games and providers
-Nice looking site and easy to use
-Chat support avaiible 24/7
-Easy to deposit (many different payment providers)
-Many withdraw options

-Lack of communication, (5 emails to finance department and almost week without answer.
-Casino saying they have 10 000 withdraw limit/month (my case they reduced it to 1200!)
I suggest people who like fast withdraws and smooth operating don't go on this casino!

Dear HAKAJUNA, Thank you for sharing your gaming experience at our casino. Since you made deposits from the payment system Zimpler, you can withdraw to this payment system. Since it is a direct bank transfer, there are limits and restrictions for this payment system from the payment gateway and agreement with the bank. Namely: 400EUR per 24 hours (or per 1 transaction). 1200EUR per week. On December 5, you made a withdrawal request and on December 7, you successfully verified your account after you provided all the necessary documents. The financial department sent you daily notifications to your e-mail. Also during this week you already successfully withdrew 1200EUR. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I am new in this casino and this points my favorites - Chat Support- is fast and very helpful; Many Providers and slots important for german players with no rules; the design from the site is very nice; good promotions and many payment methods.

Until now there is nothing what I not like, only one thing - I think a verification process in my account I missed, only verification via e-mail is available

Dear KILLPART, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Good day! Today I want to share my opinion about this casino. I think it's a great casino because there are many different providers, a wide variety of games. I also like that you can change the language directly on the page. There are also many different sporting events for different disciplines, which is not without significance. I like to play at this casino so I can recommend it.

According to the regulations, the maximum transaction amount is EUR 400 per day. Even so, when I started withdrawing I was asked to make a EUR 200 transaction ... and it's not a day guys. So I can withdraw EUR 200 every 2 working days - meaning I can get a maximum of EUR 600 per week... I think it's just awful. You win big, wait weeks and weeks to get everything back...

Dear MATYS2121, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. So that the menu of any section was convenient for everyone and the player did not have any difficulties. We will also check your account information in our casino. Since registration, you have not applied for a withdrawal and have not passed the verification of the account. On this basis, you could not withdraw funds at all. Withdrawals are processed by the financial department within 24 hours. The financial department is trying as quickly as possible to process all requests for withdrawal of players and strictly follows the established rules. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Avoid this casino as well as all other Altacore NV casinos if you intend to get paid in time. Slot selection and game play is admittedly good and bonus offers are frequent. But that's about it.

They claim to have a 10k withdrawal limit a month. Reality is, that max 3 withdrawals will be processed a week. If you are lucky the first withdrawal amounts are 400€ for each transaction (maximum according terms). They will reduce the amount to 200€ in no time. Just do the math how long it will take to withdraw a big win. Definitely not recommendable.

Dear PRINCENASEEM, Thank you for sharing your gaming experience at our casino. We notify you that the financial department is trying as quickly as possible to process all requests for withdrawal of players and strictly follows the established rules. Since we value our players, as well as strive to spend time in our casino was just fun. Each player can request up to 3 active withdrawal requests at one time. Withdrawals are processed by the financial department within 24 hours, but the withdrawal limits and the period required for this procedure may vary, depending on the method of withdrawal, the status of the player's account, and other possible factors affecting the process of withdrawal. Based on the aforementioned, all payments of winnings are made without any delays and strictly according to the rules, and according to the established schedule of payments. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

user avatar

KYC was quite fast.
Live chat responds all time long.
Very big providers selection.
A lot of payments/deposits methods.
Quick withdrawal.

Dear TOMAST, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino. As you noticed our casino has a large list of different providers, we always try to be the first to publish a list of new top games from official developers. In our casino, each consumer will be able to find interesting and individual offers. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Good day! Today I want to share my opinion about this casino. I think this is a great casino because there are many different providers, a wide range of games. I also like that you can change the language right on the site. There are also many different sports events for different sports, which is not unimportant. I enjoy playing at this casino so I can recommend it.

Dear JANEJANE1997, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino. We are trying to increase the list of bonus offers, as well as working on sports betting service. As you noticed our casino has a large list of different providers, we always try to be the first to publish a list of new top games from official developers. In our casino, each consumer will be able to find interesting and individual offers. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

- Nice selection of games.
- Casino design is clean and works fast.
- KYC tends to be quite fast.
- Support agents / live chat comes up really fast. Also email responses tend to be quite fast.

- There is a maximum transaction of 400 EUR per day according to the rules. Still when I started cashing out I was asked to do 200 EUR transactions... and this is not per day guys. So I'm able to cashout 200 EUR every 2 working days - meaning I can get a max of 600 EUR per week.... I think this is just awful. You win big you wait weeks and weeks to get everything back....

Dear MATAZZ, Thank you for your feedback. Each request for withdrawal in our casino is processed only after passing the account verification procedure. All withdrawals are made according to the rules. According to the paragraph of the rules: 9.2 All requests for withdrawal are processed by the financial department within 24 hours after successful verification of the person and his account every day from 9.00 to 18.00 GMT+3. As you noticed the maximum withdrawal limit in 24 hours is 400EUR, but also the limit and the time of withdrawal request processing depends on the player's status, and this is described in the rules: 9.2 The Casino has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process. Each withdrawal request you made was processed by the financial department strictly within the rules and according to the status of your account. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

user avatar

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