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Hello Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 35 reviews
7.4/10
35 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Live chat available 24/7
  • UK Gambling License
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Hello Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.hellocasino.com
Established
2014
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, Norwegian, Finnish, German, Spanish, French, Portuguese
Casino Type
Instant Play, Mobile

Hello Casino is an online casino that features a wide variety of games in a well-designed, easily searchable layout. It is powered by NetEnt, Microgaming, NYX Gaming group, Betsoft, Leander, Thunderkick, Aristocrat, Evolution Gaming. Many of the games can even be played on iOS and Android devices. Hello Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

For various commercial and regulatory reasons, Hello Casino does not accept players residing in certain countries including American Samoa, Belgium, France, Guam, Israel, Italy, Northern Mariana Islands, Netherlands, Spain, Turkey, USA, US Minor Outlying Islands and US Virgin Islands.

Mobile Gaming

Players at Hello Casino have the ability to play many of the site’s top slots and games on the go. The site is compatible with the vast majority of iOS and Android devices, including both smartphones and tablets. Players just have to load the casino’s website on their device’s web browser to start playing right away.

Security and Fairness

All of the pages on Hello Casino are securely encrypted with 256-bit SSL. The technology prevents anyone from being able to read sensitive information sent to the casino for personal or financial purposes, such as bank information, passwords, and other account data.

The games at Hello Casino have all been audited by trusted third parties to ensure integrity and fairness. As such, we are positive players can get a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Hello Casino. Learn more about complaints.

Show all complaints
Hello! Casino - Winnings confiscated unfairly
I will try to describe my issue and confirm the problem as clear as possible while going through my own troubleshooting steps taken to try and resolve this.

I Made a deposit on Hello Casino last week with a normal welcome bonus of 100% and deposited 1000 NOK. I was granted the bonus and was well known with the bonus T&C as they are a part of the same group of other casinos i play at. What baffles my mind is the clause i have allegedly broken. They claim i have at a point during my welcome bonus bet over 50kr bet on a spin which is over the Max bet of 50kr. What should stand out here is i never have ever in my life Made a single bet of over 30kr a spin in my whole life, i am a small low stakes gambler.
I got lucky and ran my initial deposit of 1000kr upto 20000kr and managed to complete the wager. Mainly playing normal games like book of dead of either 20/30kr spins.

Once the wager was completed i went ahead and bought a bonus as this was prohibited beacuse the system stopped me from buying while on a bonus. I ended up playing down to 10000NOK on real money balance on several games and had no bonus balance.
I Made a withdrawal and got requested for documents.

Documents was sent in and approved two days later.
The day after i was approved i got the email from Hello casino stating my wins have been confisicated and my original deposit have been returned to my gaming account.

I sadly don’t have any access to my account right now to show my betting history to backup my part that i have never bet over 50kr on a spin, due to self-excluding myself for 5 days so i would not mess with my withdrawal. I have been in contact with Hello casino on livechat and Mail with no help to get and automated responses.

This is my first time ever being in a situation like this because i always hold up my end of the bargain when it comes to T&C in a casino. I feel shocked and sad at the same time, because I have seen several times people make this mistake and the casino without it being on purpose and the casino have in goodwill returned the winnings as a good gesture.
Hopefully since this is my first time we can come to a resolve in this case with Hello casino and both parts can be happy.

Thanks in advance to both Hello Casino and AskGamblers for any help.
staus Resolved
kr5000
Hello! Casino - Winnings seized without any justification and proofs
Dear Askgamblers, I am thankful I have found your site which reassures me am I not the only player having problems with Hello Casino. I started playing on their site a few weeks ago and had been receiving some nice bonuses. I have had some wins and loses on their site and I have been generally happy playing there with no problems. On the 30th of August 2017 I received a bonus through my email offering me a £150 bonus if I deposited £500. I did this and played the slots ensuring that I didn't breach there 30% bonus term whereby i could place bets any bigger that 20%. I played the slots with a £30 bet at a time and I won £4550 after I had done the wagering. I then received this email:- After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link: https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 To complete verification checks please provide the following documentation: - A copy of passport, or both sides of drivers licence or ID card - A copy of both sides of Visa card ending xx0217 - please allow visibility of the first 6 digits and last 4 digits on both sides of the card. Cover the remaining digits and the 3 digit security code on the back of the card. - A copy of proof of address not older than 3 months As soon as we receive and verify these documents your funds will be released to Visa card ending xx0217. Regards Casino Management Hellocasino https://www.hellocasino.com Email: [email protected] Live Chat available on https://www.hellocasino.com 18+ Please Bet Responsibly - We believe in Responsible Gambling, For more information go to www.gambleaware.co.uk The casino are seizing my £4550 as they 'believe' I am not playing alone! I have never played with anyone else. I play from my house where no one else plays. How can they say this? Askgamblers please can you help me get my rightful winnings of £4550.
staus Rejected
£4550
Hello! Casino - £17,398 unfairly confiscated
Dear askgamblers, I have been a loyal player at Hello casino and have won and lost over the last (x) months with no troubles. Recently they sent me a nice offer where if I deposited £500, I would receive a £150 bonus. I did this on the 29th august and played some slots betting £28 a go. Amazingly on one spin I hit a huge win, around £18,000. I kept betting at the same rate and cashout in the end £17398. I had made sure to read all the terms and conditions to make sure I had done nothing wrong. I had indeed done nothing wrong - there was a maximum bet of 20% of the bonus, in this case £30, which I never exceeded. To my dismay I received an email with the following: Dear Mr Mark < surname removed >, User marktlincs After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. The casino has decided to confiscate over £17,000 in winnings because they deemed that I was not playing for personal entertainment. I can assure the casino that I had a lot of entertainment in the course of my bets and it was very enjoyable to win £17000. How could they possibly be able to make this judgment? What they have done would be laughed out in my favour in a court of law. That will of course by my next step, but I thought I would try here first to see if they can come to their senses and avoid that process. To summarise, I am requesting payment of £17,398, my rightful winnings. Mark
staus Rejected
£17398
Hello! Casino - 29,000 NOK withdrawal unfairly confiscated
PLEASE NOTE !!! I signed up through an affiliate which offered a NON-STICKY bonus, which also seperated my balances into CASH and BONUS. With this I have all rights to my winnings! -------------- I recently signed up through an affiliate which offered a non-sticky Welcome bonus and made a deposit to Hello! Casino of NOK 1,000 and also accepted the NOK 1,000 bonus after reading through the terms associated with it. Deposit image- http://i.imgur.com/Ep5viOc.png Welcome bonus T&C - http://i.imgur.com/aCfSQd5.png As you can see by this screenshot of the terms associated by the Welcome bonus. (vi) states: "The maximum bet allowed while the Welcome Bonus is in play is kr50." - Which is fine, I thought, because I never hit the bonus balance. As the hour went on, I hit a big win in the slot Dead or Alive, of NOK kr30.586,00 on a kr9 stake. Note that this is still on my Cash balance, as I didn't hit the bonus money yet. Balance - http://i.imgur.com/cYzrJ2q.png Translated "Account balance" and "Bonus balance" At this time I wanted to cash out my winnings, so I decided to round off my balance from kr32,899 to kr29,000 before doing the withdrawal. When doing this round off I played the slot "Mega Moolah" where the max bet is kr62.50, I went with this bet thinking it was OK since I never hit my bonus balance, as I should be free to use a bet size of my own choosing since I am still playing with my own cash. Because of these bets at Mega Moolah being above the kr50 limit that they supposedly set on my own cash balance, my withdrawal was declined and my winnings confiscated. My original deposit of kr1,000 was returned. I will also add that the reason why I think this is wrong is that other casinos I have played at, with a bonus as well, gives me the right to decide whatever bet size I wish to use as long as I am still on my own cash balance. The following image shows my account details, also showing that my cash balance/withdrawable funds are kr32,893.15. http://i.imgur.com/hbfkqnQ.png The following image shows me withdrawing kr29,000, my bonus being taken away after withdrawing my cash, withdrawal being rejected and confiscated, also shows me getting my original deposit of kr1,000 back. http://i.imgur.com/XsXrFdJ.png
staus Resolved
kr28000

Complaint Statistics

Resolved 11
Avg. Amount $ 1,435
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
7.4/10 35 reviews

Top reviews from our players

Hello casino attracted me and as I've heard a couple other AskGamblers members, because they offered 50 free spins upon sign up and the great thing was that the spins were wager free. Things like that happen too rarely nowadays, so of course I signed up there about a month ago. Unfortunately my country wasn't allowed to receive this bonus and I kept this casino in a freezer for some time because of that, but seeing them on AskGamblers was a great reminder I should try them. As they are powered by 3 software, from which 2 are my dear Netent and Microgaming, I knew I should have a great time there.

So last week I visited my profile and talked to live support. I saw they offer a welcome bonus with only 25xb wagering, it seemed amazing, and the support told me I was eligible for the bonus but with higher wagering - 45xb. I was a bit upset and I don't really understand why few countries have higher wagering. So I made a 40€ deposit from Neteller and didn't take the bonus. I started to play one of my favorite games- Jack and The Beanstalk. I placed 0.40€ bets and played 100 spins. I had a few decent wins, but overall my balance went down for 15€, so I decided to trust my guts and change the game to Golden Princess, which is one of my favorite. I placed 0.50€ bets and had enough luck to make around 100 spins when my balance was emptied. I had a few decent wins of 5x-6x bet, but nothing more than that. Free spins seemed far away too, as I didn't get even 2scatters on the same spin.

Overall I think Hello casino is an interesting and new casino with really nice game selection and casino design. The support was good but they should have been more nicer as they didn't explain why the wagering for my country was higher than for others. I think I will play there but without any bonus, as the wager is higher and I'm rarely lucky with meeting it. I give them 7/10.

I chose to play at this casino because I saw that they were running a promotion with no deposit free spins for new players. Unfortunately, I wasn't able to take advantage of this promo because of the country restrictions, so I decided to not give up and took a look at their casino, selection of games and obviously any eligible welcome offer. They are offering a 100% welcome bonus up to 100 euro and because of their NetEnt and Microgaming games, I decided to sign up and to make a deposit. The minimum deposit amount is only 10 euro and also they have quite good payment methods, I used Skrill to make my deposit!

With 20 euro in my account, I started to play Immortal Romance, the game paid well, I was happy with the 0.30 euro stake and the winnings came very fast. About 40 minutes later, my account balance was showing 43 euro and I wanted to check the wagering requirements, weren't completed and when I read the terms and conditions of the welcome bonus, I was disappointed to see that players from certain countries have to wager 45 x instead of 25 x as it was stated on the promo page!

Overall it was a good experience playing at this casino, I managed to make only 20 euro profit, not a big amount but at least I didn't lose my money. I will play again here because I like this casino, I like their games and maybe I will manage to win a bigger amount of money!

The games are good enough, quality games from NetEnt and Microgaming, so I will give a 9!

Although it has some country restrictions, the welcome bonus was quite good so I think that deserves an 8!

Another 8 will go for the payment methods and for the minimum deposit amount that is very affordable!

They have a lot of restrictions regarding welcome bonus and also no deposit bonuses!

Another new casino which has my favorite software Microgaming and Netent slots, well they do have some other providers like Quickfire software but being not interested in them so never play that games, very rarely only given as a free spins. When I joined this casino they were giving at first 50 free spins in Starburst slot, well that's was their first offer, but now they have much more interesting free spins offer but this time the free spins are on the TwinSpin slot game, which you can win much more then on Starburst.

As a new casino and they have Curacao licence, which I do not trust the most, but reading nice thing about them I decided to join them. After I open my account, validate it went to live support with a code included I was given the free spins, honestly even they were 50 free spins I didn't think that I will win something big. So I open the game and started to spins those free 50 spins. After the 25 spin I hit big win of 140 euros, till I finished my free spins I was on 147 euros an decided to play for a while hopping I might raise my balance. But when I decided to stop I read the Terms of the free spins and was written that the maximum withdraw from those free spins is 150 euros.

I opened cashier and saw that the only option for withdrawing that money was Bank transfer so I decided to contact the live support. The lady from the chat told me I could withdraw that winnings via Neteller but I have make one small deposit of at least 10 euros. Of course I made that small deposit and asked for cash out. The only thing I didn't like about Hello Casino is the fact that they don't make withdraws during weekends and since that was Friday when I won that money I was waiting till Monday.

Early at Monday morning when I checked my e-wallet the money was in my account, so thumbs up for them. I like this casino and specially their welcome no deposit free spins offer which there is no wagering of the free spins, so what you win from them its yours to keep and even the maximum cashout of euros, it's nice offer from free spins. They don't have many promotion except for the average of % welcome bonus, but even so the wagering of the deposit bonus its pretty friendly because its only X 25 which is great offer.

I like this casino, had nice experience with them but still didn't make my first deposit there hoping will do in near future. Great casino, professional live support and awesome welcome offer, good luck!

Hello casino it is awesome online place, with great experience from me.

Casino offers games from Netent and Microgaming, I think it is almost perfect combo of online slots, and it is more than enough for me as a players to join this casino.

Bonuses and promotions at hello casino is rare, but when they offer something - it is always something really decent and great. For example they have weekly promos, when first deposit of at least 10 euros will be credited with 20 freespins on the game of the week. Looks not attractive? Freespins are always wager free here, so you get 4 euros value of freespins just for 10 euro deposit. Love to claim this offer and already had few withdrawals from such offers. Also all deposit bonuses have only 25 x bonus wagering requirements, it is another great reason to join this casino, at least for me.

Customer support is great. I contacted live chat many times because you need it to claim freespins, and they always reply to me fast, and I never had any troubles with them. Top notch live chat, nothing else.

Withdrawals are good. I had about 5 withdrawals from this casino, with various time. Fastest one took about a hour, and longest one took about 24 hours. Not sure why it is so different, but generally I am happy with such speed of payouts, and can not complain about it at all, they always pay, they still not ask my documents, and i am very happy with this.

Overall it is great place with good selection of games, nice promotions and bonuses (freespins are wagering free, bonuses have very low wagering requirements 25x). If I can add minuses - it is probably very rare promotions, once per week or so, of course I will be happy to see more promotions with such requirements, and I will play much more often if this happens.

Everything is ok, but i want to see more bonuses at this casino.

is very good casino to play very good games and live chat are very friendly

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