Hello Casino

THIS must be the best casino I have ever played on! Never have I met a casino that has a two stage complaint department. I had a "drunk" session, misclicked on a game during wager. WOn a lot, but winnings got cancelled. As a good will I got some of it back.

Respect
Norgetroll

Nothing.. Says that negative review shd have 150 characters or more? How can I fullfil that when there is nothing negative? Guess I could tell a joke or someth... Wait, there we go..

Wow best casino iv'e played on so far, I sent in my documents for verification and was verified within 24hrs. When my documents were accepted I made a withdrawal of $3000nzd from depositing $30, within 24hrs it was cleared from pending and within another 24hrs its in my bank via visa transfer waiting on my bank to clear funds. I was scared and certain they were not going to pay me, iv'e had bad experiences playing on other casinos where verification was a nightmare some took a week to verify and find ways to not pay my winnings. I was over the moon to see the funds in my bank account, I highly recommend this casino and they also have an awesome range of games. One happy customer :)

The only thing I dislike is the reality check thing every hour or so, it pops up then exits the game your playing other than that, this is the best casino iv'e played on.

One of the best online casino of white hat gaming so many providers and easy to search games every week they are sending new promotions I had a very good experience on hello casino and I will play there again and again, I am giving them 10 out of 10 :)
There is nothing I dislike.

I chose Hello! Casino mainly because I was looking for an online casino offering NetEnt games (I was particularly interested in roulette). Apart from that, I discovered a great deal of games (both slots and table), a variety of bonuses and offers, easy site-navigation and excellent and efficient Customer Support. I was worried (based on other player's reviews) about the withdrawal times, but all my withdrawals were made in a little less than 24 hours. All in all, I would highly recommend this Casino, in my opinion it ranks very high. I believe you won't regret it at all!

Nothing in particular, to be honest. Keep up the good work!

I have played on this site several times. The site has easy navigation with a great selection of games. Loyalty points rewarded and regular Promotions. Great Customer Support. Great Casino!!

48 hour withdrawal pending period although payment was in my bank account immediately after this period

The casino itself is pretty good. Nice games. Some of nice game's are still missing like League of fortune, and all of the rhyming reels game's like Hearts n tarts, Jack and Jill and so on. But still very nice to play.

If you are a gambler and you have problems to wait for pending payouts then I don't recommend playing here.
I won over 1,000 euro and did a withdrawal, the pending withdrawal took so long that I every time refund the money to my account to play again. At the end I put all 1.000 euro back and lost it within 48 hours. I think if a casino see players doing this than they shut auto remove the withdrawal option. I really feel very sad that i lost all my money because it was to attractive to reverse withdrawal. And it is not only this casino, there are more casino's doing this. but there are also casino's that do it in 4 to 8 hours and than you are not able to withdrawal again.

good games and bonuses..................................................................................................................................................................................................................

After waiting for 7 days for a cashout to stop being 'pending' it was suddenly reversed into my account. I have contacted the support by email but have not received any answer yet. I mean there is no point playing if you do not have the chance to withdraw.

The design is awesome + the search function.
Many games.
The wagering requirements is not that high on bonuses.
Deposit methods.

Withdrawal methods.
Support.

The help and response you get is under all criticism. In my case it was about verification and withdrawal. While I applied for withdrawal, I submitted a verification document. Over 130h later I get the answer that they approved the verification, this is after I contacted the chat twice in the case. However, they have not approved the withdrawal, I contacted the chat saying it would take another 48h from then. Then 3-5 business days before the money is on the bank account. For me, this is the most important thing to do when doing a casino, hence the low score. I also think it's incredibly bad when you as a customer question what it takes that time? The answer is that there is a high load. Remember, it's the ones who wrote 48h! Then there is nothing they can do after it's been longer .... Had it been the contrary that I, for example, violated a rule, the same thing there. There is "unfortunately" nothing they can do there either.
No thanks. The grass is actually greener on the other side.
Thank you.

Withdrawal system lacks majorly. South Africans can't withdraw as we do not use a IBAN number. Then I was told by Support to deposit via Skrill in order to get my money, did so and to my surprise I couldn't withdraw again. Support told me deposit again via a PC. After spending so much money at Hello casino I wasn't allowed to withdraw my money. I eventually played out everything and will not return to play at Hello casino again. Why allow South Africans to deposit money but make the withdrawal such a difficult process? I never get any emails on promotions, your casino hardly have promotions. I'm so done with this casino!

Casino is great and site layout is fantastic, great choice of games etc. and easy to navigate.

Absolutely horrendous customer support. Submitted documentation for verification which takes two days, seriously. Came bank and said they needed more. I had already sent enough to steal my Ide a few times over. So then it takes another two days. Ridiculous when every other casino can do it in a few hours.

Support aren't helpful either. Customer support is everything.