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Hello Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 35 reviews
7.4/10
35 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Live chat available 24/7
  • UK Gambling License
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Hello Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.hellocasino.com
Established
2014
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, Norwegian, Finnish, German, Spanish, French, Portuguese
Casino Type
Instant Play, Mobile

Hello Casino is an online casino that features a wide variety of games in a well-designed, easily searchable layout. It is powered by NetEnt, Microgaming, NYX Gaming group, Betsoft, Leander, Thunderkick, Aristocrat, Evolution Gaming. Many of the games can even be played on iOS and Android devices. Hello Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

For various commercial and regulatory reasons, Hello Casino does not accept players residing in certain countries including American Samoa, Belgium, France, Guam, Israel, Italy, Northern Mariana Islands, Netherlands, Spain, Turkey, USA, US Minor Outlying Islands and US Virgin Islands.

Mobile Gaming

Players at Hello Casino have the ability to play many of the site’s top slots and games on the go. The site is compatible with the vast majority of iOS and Android devices, including both smartphones and tablets. Players just have to load the casino’s website on their device’s web browser to start playing right away.

Security and Fairness

All of the pages on Hello Casino are securely encrypted with 256-bit SSL. The technology prevents anyone from being able to read sensitive information sent to the casino for personal or financial purposes, such as bank information, passwords, and other account data.

The games at Hello Casino have all been audited by trusted third parties to ensure integrity and fairness. As such, we are positive players can get a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Hello Casino. Learn more about complaints.

Show all complaints
Hello! Casino - Winnings confiscated unfairly
I will try to describe my issue and confirm the problem as clear as possible while going through my own troubleshooting steps taken to try and resolve this.

I Made a deposit on Hello Casino last week with a normal welcome bonus of 100% and deposited 1000 NOK. I was granted the bonus and was well known with the bonus T&C as they are a part of the same group of other casinos i play at. What baffles my mind is the clause i have allegedly broken. They claim i have at a point during my welcome bonus bet over 50kr bet on a spin which is over the Max bet of 50kr. What should stand out here is i never have ever in my life Made a single bet of over 30kr a spin in my whole life, i am a small low stakes gambler.
I got lucky and ran my initial deposit of 1000kr upto 20000kr and managed to complete the wager. Mainly playing normal games like book of dead of either 20/30kr spins.

Once the wager was completed i went ahead and bought a bonus as this was prohibited beacuse the system stopped me from buying while on a bonus. I ended up playing down to 10000NOK on real money balance on several games and had no bonus balance.
I Made a withdrawal and got requested for documents.

Documents was sent in and approved two days later.
The day after i was approved i got the email from Hello casino stating my wins have been confisicated and my original deposit have been returned to my gaming account.

I sadly don’t have any access to my account right now to show my betting history to backup my part that i have never bet over 50kr on a spin, due to self-excluding myself for 5 days so i would not mess with my withdrawal. I have been in contact with Hello casino on livechat and Mail with no help to get and automated responses.

This is my first time ever being in a situation like this because i always hold up my end of the bargain when it comes to T&C in a casino. I feel shocked and sad at the same time, because I have seen several times people make this mistake and the casino without it being on purpose and the casino have in goodwill returned the winnings as a good gesture.
Hopefully since this is my first time we can come to a resolve in this case with Hello casino and both parts can be happy.

Thanks in advance to both Hello Casino and AskGamblers for any help.
staus Resolved
kr5000
Hello! Casino - Winnings seized without any justification and proofs
Dear Askgamblers, I am thankful I have found your site which reassures me am I not the only player having problems with Hello Casino. I started playing on their site a few weeks ago and had been receiving some nice bonuses. I have had some wins and loses on their site and I have been generally happy playing there with no problems. On the 30th of August 2017 I received a bonus through my email offering me a £150 bonus if I deposited £500. I did this and played the slots ensuring that I didn't breach there 30% bonus term whereby i could place bets any bigger that 20%. I played the slots with a £30 bet at a time and I won £4550 after I had done the wagering. I then received this email:- After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link: https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 To complete verification checks please provide the following documentation: - A copy of passport, or both sides of drivers licence or ID card - A copy of both sides of Visa card ending xx0217 - please allow visibility of the first 6 digits and last 4 digits on both sides of the card. Cover the remaining digits and the 3 digit security code on the back of the card. - A copy of proof of address not older than 3 months As soon as we receive and verify these documents your funds will be released to Visa card ending xx0217. Regards Casino Management Hellocasino https://www.hellocasino.com Email: [email protected] Live Chat available on https://www.hellocasino.com 18+ Please Bet Responsibly - We believe in Responsible Gambling, For more information go to www.gambleaware.co.uk The casino are seizing my £4550 as they 'believe' I am not playing alone! I have never played with anyone else. I play from my house where no one else plays. How can they say this? Askgamblers please can you help me get my rightful winnings of £4550.
staus Rejected
£4550
Hello! Casino - £17,398 unfairly confiscated
Dear askgamblers, I have been a loyal player at Hello casino and have won and lost over the last (x) months with no troubles. Recently they sent me a nice offer where if I deposited £500, I would receive a £150 bonus. I did this on the 29th august and played some slots betting £28 a go. Amazingly on one spin I hit a huge win, around £18,000. I kept betting at the same rate and cashout in the end £17398. I had made sure to read all the terms and conditions to make sure I had done nothing wrong. I had indeed done nothing wrong - there was a maximum bet of 20% of the bonus, in this case £30, which I never exceeded. To my dismay I received an email with the following: Dear Mr Mark < surname removed >, User marktlincs After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. The casino has decided to confiscate over £17,000 in winnings because they deemed that I was not playing for personal entertainment. I can assure the casino that I had a lot of entertainment in the course of my bets and it was very enjoyable to win £17000. How could they possibly be able to make this judgment? What they have done would be laughed out in my favour in a court of law. That will of course by my next step, but I thought I would try here first to see if they can come to their senses and avoid that process. To summarise, I am requesting payment of £17,398, my rightful winnings. Mark
staus Rejected
£17398
Hello! Casino - 29,000 NOK withdrawal unfairly confiscated
PLEASE NOTE !!! I signed up through an affiliate which offered a NON-STICKY bonus, which also seperated my balances into CASH and BONUS. With this I have all rights to my winnings! -------------- I recently signed up through an affiliate which offered a non-sticky Welcome bonus and made a deposit to Hello! Casino of NOK 1,000 and also accepted the NOK 1,000 bonus after reading through the terms associated with it. Deposit image- http://i.imgur.com/Ep5viOc.png Welcome bonus T&C - http://i.imgur.com/aCfSQd5.png As you can see by this screenshot of the terms associated by the Welcome bonus. (vi) states: "The maximum bet allowed while the Welcome Bonus is in play is kr50." - Which is fine, I thought, because I never hit the bonus balance. As the hour went on, I hit a big win in the slot Dead or Alive, of NOK kr30.586,00 on a kr9 stake. Note that this is still on my Cash balance, as I didn't hit the bonus money yet. Balance - http://i.imgur.com/cYzrJ2q.png Translated "Account balance" and "Bonus balance" At this time I wanted to cash out my winnings, so I decided to round off my balance from kr32,899 to kr29,000 before doing the withdrawal. When doing this round off I played the slot "Mega Moolah" where the max bet is kr62.50, I went with this bet thinking it was OK since I never hit my bonus balance, as I should be free to use a bet size of my own choosing since I am still playing with my own cash. Because of these bets at Mega Moolah being above the kr50 limit that they supposedly set on my own cash balance, my withdrawal was declined and my winnings confiscated. My original deposit of kr1,000 was returned. I will also add that the reason why I think this is wrong is that other casinos I have played at, with a bonus as well, gives me the right to decide whatever bet size I wish to use as long as I am still on my own cash balance. The following image shows my account details, also showing that my cash balance/withdrawable funds are kr32,893.15. http://i.imgur.com/hbfkqnQ.png The following image shows me withdrawing kr29,000, my bonus being taken away after withdrawing my cash, withdrawal being rejected and confiscated, also shows me getting my original deposit of kr1,000 back. http://i.imgur.com/XsXrFdJ.png
staus Resolved
kr28000

Complaint Statistics

Resolved 11
Avg. Amount $ 1,435
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
7.4/10 35 reviews

Top reviews from our players

(uk player) there live chat is good,the verification process was quick, the main reason i wanted to review this site is because of there withdrawal process when fully verified the withdrawals are processed for me instantly and the money is in my account (via debit card) around 24 hours later. This is the main site i now use. they also have an exelent selection of games except see below...

they dont have captain venture, dolphins pearl etc (the name of the provider excapes me) games i love but they do have everything else i like this is the only reason i have taken a star off my rating for them.

This is a nice casino to play in. I would recommend every player I know to try and see this site for themselves.

It is a very flexible one since they have a lot of games to choose from. You can even see which are the new ones and the high-rated games that is known for the fair odds it offers. You can even say that there is a focus for this site when it comes to player experience since they offer a strict rule in their customer service since their chat support is always available for you to use at any given time. They dedicate a lot of time to their customers just to give them the best experience.

I did not see many cons from this site but maybe they could improve their payment methods and add more of those rare payments so that they can attract a lot of players into the site. This should work well to help the site earn more visitors and who knows, this may even help them gain more revenue as well.

Another flaw that they could work on is the speed. The site is so slow when using it in the phone version. That makes it hard for players like me who are always on the go. This should be a priority for them since this is a key factor for many players who want to enjoy games with just a touch of their phones.

For me this is the best online casino I have ever play and it's not because of the winnings - its gambling.
When I loose and ask for a bonus they never say no!
I really appreciate this. Thank you Daniel and Luca. You are always helping.

The only thing I dislike is I cannot play some of my favorite games there
Like BTG games. That's the reason I play on some other casinos
But overall Hello Casino is the best for me.

Inactive user
10/10

HelloCasno has plenty of games to suit all tastes. My self I only ever play Live Dealer Roulette which they have a choice of two provider, so enough to be satisfied. They give bonuses but as I am a Gambler that never accepts then, I can not say if they are good or not. Deposits/Withdrawals methods are pretty standard. I use PayPal and my winning where back in my account within 6 Hours from pressing withdraw. This was my first visit to HelloCasino and a White Hat Gaming Limited Casino. The over all experience was positive so I shall use then again plus other under White Hat Gaming Limited.

One of the best casino I have ever played! They have all my favorite providers. Nice design. RTP is high on all providers. Fast Cashouts. Excellent and friendly service. I think I find my base casino.

The only thing that makes me sad is that they don't let me have their promotions in my country. And I can't find BTG Bonanza anywhere. Nothing bad to say about the casino just change the promotion rules.

THIS must be the best casino I have ever played on! Never have I met a casino that has a two stage complaint department. I had a "drunk" session, misclicked on a game during wager. WOn a lot, but winnings got cancelled. As a good will I got some of it back.

Respect
Norgetroll

Nothing.. Says that negative review shd have 150 characters or more? How can I fullfil that when there is nothing negative? Guess I could tell a joke or someth... Wait, there we go..

Wow best casino iv'e played on so far, I sent in my documents for verification and was verified within 24hrs. When my documents were accepted I made a withdrawal of $3000nzd from depositing $30, within 24hrs it was cleared from pending and within another 24hrs its in my bank via visa transfer waiting on my bank to clear funds. I was scared and certain they were not going to pay me, iv'e had bad experiences playing on other casinos where verification was a nightmare some took a week to verify and find ways to not pay my winnings. I was over the moon to see the funds in my bank account, I highly recommend this casino and they also have an awesome range of games. One happy customer :)

The only thing I dislike is the reality check thing every hour or so, it pops up then exits the game your playing other than that, this is the best casino iv'e played on.

Hi Wizard64, We're delighted to hear that you enjoyed playing at Hello Casino so much! Please forgive us for the hourly reality checks, we are obligated by our regulators to do so. Hope to see you back soon! Best Regards, The Hello Casino Team

user avatar

One of the best online casino of white hat gaming so many providers and easy to search games every week they are sending new promotions I had a very good experience on hello casino and I will play there again and again, I am giving them 10 out of 10 :)
There is nothing I dislike.

Thanks a lot for your positive feedback Dills25! We're very glad you enjoyed playing at Hello Casino. Hope to see you back soon. Best regards, The Hello Casino Team

user avatar

I chose Hello! Casino mainly because I was looking for an online casino offering NetEnt games (I was particularly interested in roulette). Apart from that, I discovered a great deal of games (both slots and table), a variety of bonuses and offers, easy site-navigation and excellent and efficient Customer Support. I was worried (based on other player's reviews) about the withdrawal times, but all my withdrawals were made in a little less than 24 hours. All in all, I would highly recommend this Casino, in my opinion it ranks very high. I believe you won't regret it at all!

Nothing in particular, to be honest. Keep up the good work!

Hi Hidden85, We're deligthed to hear you enjoy playing at Hello Casino! Hope to see you back soon. Kind regards, The Hello Casino Team

user avatar

I have played on this site several times. The site has easy navigation with a great selection of games. Loyalty points rewarded and regular Promotions. Great Customer Support. Great Casino!!

48 hour withdrawal pending period although payment was in my bank account immediately after this period

Hi Ladylux, Glad to hear you liked playing at Hello Casino! Kind regards, The Hello Casino Team

user avatar

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