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Was ist neu Aktuelle Aktionen Nachricht
Was ist neu Aktuelle Aktionen Nachricht
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Hello! Casino

Unsere Bewertung CasinoRank
7.9/10
CasinoRank
Spielerbewertung 33 Bewertungen
Beschwerdebeantwortung 14 Beschwerden
2 Tage durchschn. 14 Beschwerden

AskGamblers schneller Überblick

Editoransicht

Hello! Casino empfängt Sie mit einem eleganten Erscheinungsbild und einer klar strukturierten Website. Die Navigation ist intuitiv aufgebaut, sodass Sie alle wichtigen Bereiche auf einen Blick erreichen.

Der Live Chat ist im unteren linken Seitenbereich platziert und steht Ihnen täglich rund um die Uhr zur Verfügung. Zusätzlich finden Sie eine Verknüpfung zum E-Mail Kontakt, was die Kommunikation mit dem Support erleichtert.

Die Sprachwahl erfolgt sehr einfach über ein Dropdown-Menü im oberen linken Bereich der Website. Auch die Registrierung ist besonders effizient gestaltet und in weniger als 1 Minute abgeschlossen. Der Anmeldeprozess besteht aus nur 2 einfachen Schritten.

Was uns gefällt
  • Große Auswahl an Spielen und Anbietern
  • Gute Funktionen für verantwortungsbewusstes Spielen
Was uns nicht gefällt
  • Der Live Chat ist nur auf Englisch verfügbar
  • Die Auszahlungslimits sind eingeschränkt
  • Der Zugang zum Casino ist aus vielen Ländern nicht möglich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Hello! Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.hellocasino.com
Gründungsjahr
2014
Lizenzen
Malta Gaming Authority (MGA), Britische Glücksspielkommission
Partnerprogramm
Sprachen
Deutsch, Englisch, Norwegisch, Finnisch, Spanisch
Typ
Instant Play, Mobile

Allgemeine Informationen über Hello! Casino

Seit 2014 ist Hello! Casino fester Bestandteil des Online Casino Marktes und bringt entsprechend Erfahrung mit. Die Lizenzierung durch die UK Gambling Commission und die Malta Gaming Authority sorgt für verlässliche Rahmenbedingungen.

Dank Software-Optimierung funktioniert das mobile Casino reibungslos auf Smartphones und Tablets direkt im Browser. Ein App-Download ist nicht erforderlich.

Betrieben wird das Casino von White Hat Gaming Limited. Die Website steht in 5 Sprachen zur Verfügung, richtet sich damit an Spieler aus verschiedenen Regionen und ermöglicht eine komfortable Nutzung weltweit.

Neben dem Spielangebot wird das Angebot durch wechselnde Promotionen sowie Loyalty- und VIP Programme für aktive Spieler ergänzt.

Einen detaillierten Überblick und weitere detailierte Beschreibungen erhalten Sie in unserem professionellen Casino Test.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Hello! Casino hinterlassen haben.

Alle Beschwerden anzeigen
Hello! Casino - Winnings confiscated unfairly
I will try to describe my issue and confirm the problem as clear as possible while going through my own troubleshooting steps taken to try and resolve this.

I Made a deposit on Hello Casino last week with a normal welcome bonus of 100% and deposited 1000 NOK. I was granted the bonus and was well known with the bonus T&C as they are a part of the same group of other casinos i play at. What baffles my mind is the clause i have allegedly broken. They claim i have at a point during my welcome bonus bet over 50kr bet on a spin which is over the Max bet of 50kr. What should stand out here is i never have ever in my life Made a single bet of over 30kr a spin in my whole life, i am a small low stakes gambler.
I got lucky and ran my initial deposit of 1000kr upto 20000kr and managed to complete the wager. Mainly playing normal games like book of dead of either 20/30kr spins.

Once the wager was completed i went ahead and bought a bonus as this was prohibited beacuse the system stopped me from buying while on a bonus. I ended up playing down to 10000NOK on real money balance on several games and had no bonus balance.
I Made a withdrawal and got requested for documents.

Documents was sent in and approved two days later.
The day after i was approved i got the email from Hello casino stating my wins have been confisicated and my original deposit have been returned to my gaming account.

I sadly don’t have any access to my account right now to show my betting history to backup my part that i have never bet over 50kr on a spin, due to self-excluding myself for 5 days so i would not mess with my withdrawal. I have been in contact with Hello casino on livechat and Mail with no help to get and automated responses.

This is my first time ever being in a situation like this because i always hold up my end of the bargain when it comes to T&C in a casino. I feel shocked and sad at the same time, because I have seen several times people make this mistake and the casino without it being on purpose and the casino have in goodwill returned the winnings as a good gesture.
Hopefully since this is my first time we can come to a resolve in this case with Hello casino and both parts can be happy.

Thanks in advance to both Hello Casino and AskGamblers for any help.
staus Gelöst
kr5000
Hello! Casino - Winnings seized without any justification and proofs
Dear Askgamblers, I am thankful I have found your site which reassures me am I not the only player having problems with Hello Casino. I started playing on their site a few weeks ago and had been receiving some nice bonuses. I have had some wins and loses on their site and I have been generally happy playing there with no problems. On the 30th of August 2017 I received a bonus through my email offering me a £150 bonus if I deposited £500. I did this and played the slots ensuring that I didn't breach there 30% bonus term whereby i could place bets any bigger that 20%. I played the slots with a £30 bet at a time and I won £4550 after I had done the wagering. I then received this email:- After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link: https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 To complete verification checks please provide the following documentation: - A copy of passport, or both sides of drivers licence or ID card - A copy of both sides of Visa card ending xx0217 - please allow visibility of the first 6 digits and last 4 digits on both sides of the card. Cover the remaining digits and the 3 digit security code on the back of the card. - A copy of proof of address not older than 3 months As soon as we receive and verify these documents your funds will be released to Visa card ending xx0217. Regards Casino Management Hellocasino https://www.hellocasino.com Email: [email protected] Live Chat available on https://www.hellocasino.com 18+ Please Bet Responsibly - We believe in Responsible Gambling, For more information go to www.gambleaware.co.uk The casino are seizing my £4550 as they 'believe' I am not playing alone! I have never played with anyone else. I play from my house where no one else plays. How can they say this? Askgamblers please can you help me get my rightful winnings of £4550.
staus Abgelehnt
£4550
Hello! Casino - £17,398 unfairly confiscated
Dear askgamblers, I have been a loyal player at Hello casino and have won and lost over the last (x) months with no troubles. Recently they sent me a nice offer where if I deposited £500, I would receive a £150 bonus. I did this on the 29th august and played some slots betting £28 a go. Amazingly on one spin I hit a huge win, around £18,000. I kept betting at the same rate and cashout in the end £17398. I had made sure to read all the terms and conditions to make sure I had done nothing wrong. I had indeed done nothing wrong - there was a maximum bet of 20% of the bonus, in this case £30, which I never exceeded. To my dismay I received an email with the following: Dear Mr Mark < surname removed >, User marktlincs After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 (viii) and 8.3 of the general terms and conditions: 13.3 Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances: (viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.) 8.3 Eligibility All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. https://www.hellocasino.com/?page=terms The following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - £1000.00 3. You are banned from the Group. If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. The casino has decided to confiscate over £17,000 in winnings because they deemed that I was not playing for personal entertainment. I can assure the casino that I had a lot of entertainment in the course of my bets and it was very enjoyable to win £17000. How could they possibly be able to make this judgment? What they have done would be laughed out in my favour in a court of law. That will of course by my next step, but I thought I would try here first to see if they can come to their senses and avoid that process. To summarise, I am requesting payment of £17,398, my rightful winnings. Mark
staus Abgelehnt
£17398
Hello! Casino - 29,000 NOK withdrawal unfairly confiscated
PLEASE NOTE !!! I signed up through an affiliate which offered a NON-STICKY bonus, which also seperated my balances into CASH and BONUS. With this I have all rights to my winnings! -------------- I recently signed up through an affiliate which offered a non-sticky Welcome bonus and made a deposit to Hello! Casino of NOK 1,000 and also accepted the NOK 1,000 bonus after reading through the terms associated with it. Deposit image- http://i.imgur.com/Ep5viOc.png Welcome bonus T&C - http://i.imgur.com/aCfSQd5.png As you can see by this screenshot of the terms associated by the Welcome bonus. (vi) states: "The maximum bet allowed while the Welcome Bonus is in play is kr50." - Which is fine, I thought, because I never hit the bonus balance. As the hour went on, I hit a big win in the slot Dead or Alive, of NOK kr30.586,00 on a kr9 stake. Note that this is still on my Cash balance, as I didn't hit the bonus money yet. Balance - http://i.imgur.com/cYzrJ2q.png Translated "Account balance" and "Bonus balance" At this time I wanted to cash out my winnings, so I decided to round off my balance from kr32,899 to kr29,000 before doing the withdrawal. When doing this round off I played the slot "Mega Moolah" where the max bet is kr62.50, I went with this bet thinking it was OK since I never hit my bonus balance, as I should be free to use a bet size of my own choosing since I am still playing with my own cash. Because of these bets at Mega Moolah being above the kr50 limit that they supposedly set on my own cash balance, my withdrawal was declined and my winnings confiscated. My original deposit of kr1,000 was returned. I will also add that the reason why I think this is wrong is that other casinos I have played at, with a bonus as well, gives me the right to decide whatever bet size I wish to use as long as I am still on my own cash balance. The following image shows my account details, also showing that my cash balance/withdrawable funds are kr32,893.15. http://i.imgur.com/hbfkqnQ.png The following image shows me withdrawing kr29,000, my bonus being taken away after withdrawing my cash, withdrawal being rejected and confiscated, also shows me getting my original deposit of kr1,000 back. http://i.imgur.com/XsXrFdJ.png
staus Gelöst
kr28000

Beschwerde-Statistik

Gelöst 11
Durchschn. Betrag $ 1,452
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
7.3/10 33 Bewertungen

Top-Bewertungen unserer Spieler

(uk player) there live chat is good,the verification process was quick, the main reason i wanted to review this site is because of there withdrawal process when fully verified the withdrawals are processed for me instantly and the money is in my account (via debit card) around 24 hours later. This is the main site i now use. they also have an exelent selection of games except see below...

they dont have captain venture, dolphins pearl etc (the name of the provider excapes me) games i love but they do have everything else i like this is the only reason i have taken a star off my rating for them.

This is a nice casino to play in. I would recommend every player I know to try and see this site for themselves.

It is a very flexible one since they have a lot of games to choose from. You can even see which are the new ones and the high-rated games that is known for the fair odds it offers. You can even say that there is a focus for this site when it comes to player experience since they offer a strict rule in their customer service since their chat support is always available for you to use at any given time. They dedicate a lot of time to their customers just to give them the best experience.

I did not see many cons from this site but maybe they could improve their payment methods and add more of those rare payments so that they can attract a lot of players into the site. This should work well to help the site earn more visitors and who knows, this may even help them gain more revenue as well.

Another flaw that they could work on is the speed. The site is so slow when using it in the phone version. That makes it hard for players like me who are always on the go. This should be a priority for them since this is a key factor for many players who want to enjoy games with just a touch of their phones.

For me this is the best online casino I have ever play and it's not because of the winnings - its gambling.
When I loose and ask for a bonus they never say no!
I really appreciate this. Thank you Daniel and Luca. You are always helping.

The only thing I dislike is I cannot play some of my favorite games there
Like BTG games. That's the reason I play on some other casinos
But overall Hello Casino is the best for me.

THIS must be the best casino I have ever played on! Never have I met a casino that has a two stage complaint department. I had a "drunk" session, misclicked on a game during wager. WOn a lot, but winnings got cancelled. As a good will I got some of it back.

Respect
Norgetroll

Nothing.. Says that negative review shd have 150 characters or more? How can I fullfil that when there is nothing negative? Guess I could tell a joke or someth... Wait, there we go..

Wow best casino iv'e played on so far, I sent in my documents for verification and was verified within 24hrs. When my documents were accepted I made a withdrawal of $3000nzd from depositing $30, within 24hrs it was cleared from pending and within another 24hrs its in my bank via visa transfer waiting on my bank to clear funds. I was scared and certain they were not going to pay me, iv'e had bad experiences playing on other casinos where verification was a nightmare some took a week to verify and find ways to not pay my winnings. I was over the moon to see the funds in my bank account, I highly recommend this casino and they also have an awesome range of games. One happy customer :)

The only thing I dislike is the reality check thing every hour or so, it pops up then exits the game your playing other than that, this is the best casino iv'e played on.

Hi Wizard64, We're delighted to hear that you enjoyed playing at Hello Casino so much! Please forgive us for the hourly reality checks, we are obligated by our regulators to do so. Hope to see you back soon! Best Regards, The Hello Casino Team

user avatar

One of the best online casino of white hat gaming so many providers and easy to search games every week they are sending new promotions I had a very good experience on hello casino and I will play there again and again, I am giving them 10 out of 10 :)
There is nothing I dislike.

Thanks a lot for your positive feedback Dills25! We're very glad you enjoyed playing at Hello Casino. Hope to see you back soon. Best regards, The Hello Casino Team

user avatar

I chose Hello! Casino mainly because I was looking for an online casino offering NetEnt games (I was particularly interested in roulette). Apart from that, I discovered a great deal of games (both slots and table), a variety of bonuses and offers, easy site-navigation and excellent and efficient Customer Support. I was worried (based on other player's reviews) about the withdrawal times, but all my withdrawals were made in a little less than 24 hours. All in all, I would highly recommend this Casino, in my opinion it ranks very high. I believe you won't regret it at all!

Nothing in particular, to be honest. Keep up the good work!

Hi Hidden85, We're deligthed to hear you enjoy playing at Hello Casino! Hope to see you back soon. Kind regards, The Hello Casino Team

user avatar

I have played on this site several times. The site has easy navigation with a great selection of games. Loyalty points rewarded and regular Promotions. Great Customer Support. Great Casino!!

48 hour withdrawal pending period although payment was in my bank account immediately after this period

Hi Ladylux, Glad to hear you liked playing at Hello Casino! Kind regards, The Hello Casino Team

user avatar

The casino itself is pretty good. Nice games. Some of nice game's are still missing like League of fortune, and all of the rhyming reels game's like Hearts n tarts, Jack and Jill and so on. But still very nice to play.

If you are a gambler and you have problems to wait for pending payouts then I don't recommend playing here.
I won over 1,000 euro and did a withdrawal, the pending withdrawal took so long that I every time refund the money to my account to play again. At the end I put all 1.000 euro back and lost it within 48 hours. I think if a casino see players doing this than they shut auto remove the withdrawal option. I really feel very sad that i lost all my money because it was to attractive to reverse withdrawal. And it is not only this casino, there are more casino's doing this. but there are also casino's that do it in 4 to 8 hours and than you are not able to withdrawal again.

good games and bonuses..................................................................................................................................................................................................................

After waiting for 7 days for a cashout to stop being 'pending' it was suddenly reversed into my account. I have contacted the support by email but have not received any answer yet. I mean there is no point playing if you do not have the chance to withdraw.

Dear Lijaba, Our support department emailed you asking for KYC documentation when you first requested your withdrawal. However, you didn't send us any documents and thus we couldn't process the withdrawal which then automatically reversed after 7 days. We emailed you again today to request KYC documentation. Only after we receive the correct documents we will be able to process your withdrawal. Kind regards, The Hello Casino Team

user avatar

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