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Hello! Casino - Bonus and winnings unfailry removed

RESOLVED
Complaint Info
Disputed casino Hello! Casino
Reason Bonus removal
Amount € 435
Posted on February 23, 2017

I won a pretty huge amount, considering it was only a small bonus.
The day after the win occurred, I found my balance reset to 0 with the remark "PWC audit". I inquired with support, and they told me to be pacient and they would check it and get back to me.

After some weeks, they did, and told me the bonus was removed as it would be only valid for 30 days. However, they took the bonus away only two weeks after the win. I have attached the relevant screenshots.

Posted on February 27, 2017

Dear Powerduck,

We have credited your account with €435 bonus. We trust that hereby the complaint is solved.

Apologies for the onconvenience.

Kind Regards,

The Hello Casino Team

AskGamblers
Posted on March 3, 2017

Dear @powerduck,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team are you satisfied with casino resolution. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on March 6, 2017

Hi!

I want to apologize for replying so late, but I was working the whole week and didn't even find time to check my emails.
I connected and played yesterday evening and thought wow, great like this - I found a 435 EUR bonus, with a 435 EUR wagering requirement - great.

I thought it's fine, because that was what my balance was, and the wagering requirement probably would also be something like that left for this 5 EUR bonus.

However, now I played like many hundreds of spins for 1 EUR each, and I see the wagering done only is at around 1%. So something is really not right here.

AskGamblers
Posted on March 6, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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