Hello Casino

The casino itself is pretty good. Nice games. Some of nice game's are still missing like League of fortune, and all of the rhyming reels game's like Hearts n tarts, Jack and Jill and so on. But still very nice to play.

If you are a gambler and you have problems to wait for pending payouts then I don't recommend playing here.
I won over 1,000 euro and did a withdrawal, the pending withdrawal took so long that I every time refund the money to my account to play again. At the end I put all 1.000 euro back and lost it within 48 hours. I think if a casino see players doing this than they shut auto remove the withdrawal option. I really feel very sad that i lost all my money because it was to attractive to reverse withdrawal. And it is not only this casino, there are more casino's doing this. but there are also casino's that do it in 4 to 8 hours and than you are not able to withdrawal again.

good games and bonuses..................................................................................................................................................................................................................

After waiting for 7 days for a cashout to stop being 'pending' it was suddenly reversed into my account. I have contacted the support by email but have not received any answer yet. I mean there is no point playing if you do not have the chance to withdraw.

The design is awesome + the search function.
Many games.
The wagering requirements is not that high on bonuses.
Deposit methods.

Withdrawal methods.
Support.

The help and response you get is under all criticism. In my case it was about verification and withdrawal. While I applied for withdrawal, I submitted a verification document. Over 130h later I get the answer that they approved the verification, this is after I contacted the chat twice in the case. However, they have not approved the withdrawal, I contacted the chat saying it would take another 48h from then. Then 3-5 business days before the money is on the bank account. For me, this is the most important thing to do when doing a casino, hence the low score. I also think it's incredibly bad when you as a customer question what it takes that time? The answer is that there is a high load. Remember, it's the ones who wrote 48h! Then there is nothing they can do after it's been longer .... Had it been the contrary that I, for example, violated a rule, the same thing there. There is "unfortunately" nothing they can do there either.
No thanks. The grass is actually greener on the other side.
Thank you.

Withdrawal system lacks majorly. South Africans can't withdraw as we do not use a IBAN number. Then I was told by Support to deposit via Skrill in order to get my money, did so and to my surprise I couldn't withdraw again. Support told me deposit again via a PC. After spending so much money at Hello casino I wasn't allowed to withdraw my money. I eventually played out everything and will not return to play at Hello casino again. Why allow South Africans to deposit money but make the withdrawal such a difficult process? I never get any emails on promotions, your casino hardly have promotions. I'm so done with this casino!

Casino is great and site layout is fantastic, great choice of games etc. and easy to navigate.

Absolutely horrendous customer support. Submitted documentation for verification which takes two days, seriously. Came bank and said they needed more. I had already sent enough to steal my Ide a few times over. So then it takes another two days. Ridiculous when every other casino can do it in a few hours.

Support aren't helpful either. Customer support is everything.

Well just signed to hello yesterday and first impressions are very good, first deposit I got chinned but second deposit with a 30% bonus has me still playing.

I havnt gone through the varification process yet but from above posts it shouldnt be too stressful, not bad array of games tho miss microgaming here and no search button for games.

This casino actually feels proffesional playing at it so I have high hopes fingers crossed

No microgaming games which would make this a 9 or 10 star casino and I had to ask where my free spins were instead of them being automatically there

Website, support, payouts (speed), promo offers, cordiality, the way they treat a player.
An example of what a casino should be like to have happy customers.

Cannot think of any flaws. Really typing here only because I have to type 50 characters in the box.

Hello! is operated by the relatively new "Imperium Network Solutions" casino group, who seem to have sprung up out of nowhere but quickly established themselves with an honest and trustworthy bunch of multiplatform browser based casinos. I signed up at Hello! very soon after they launched after seeing banners on many affiliate sites offering fifty free spins on NetEnts Twin Spin with no wagering requirement and have since signed up at two more of their casinos, Spin Station and Reel Island, without any problems so far at all three.

I didn't do all that well with my fifty free spins but I blame NetEnt for that not the casino - I used to dislike Twin Spin with a vengeance but I must admit to having warmed to it quite recently after discovering it to be more horrendously streaky than just plain bad paying. My £12 or so of winnings were wager free but I decided to top them up with a deposit to take advantage of the 100% match bonus which also came with a "second chance" by way of another 100 free spins that could be played on any NetEnt game.

Whilst I didn't manage a win using my deposit or match bonus, the 100 free spins I received were again wager free as are all free spins at this casino - a huge plus, I think - so when I won over £70 from my free spins I decided I would request a withdrawal which left me £20 up on my session overall and very happy with my evenings gaming! Hello! pay out quicker than most casinos too, they state "Instant" on their banking page but in reality around 4-8 hours seems to be the norm, with the odd request processed in under an hour if requested during the daytime.

The minimum withdrawal here is stated in the terms and conditions at £50.00 which I believe was correct when the casino launched but they have since reduced this to £25.00 which I think should be low enough for all but the lowest rolling of players. Nevertheless I do believe that if a casino is willing to accept a deposit of £10 they should be willing to pay out as low as £10 as well.

Also, whilst it's not a huge problem by any means.. why on earth is it called "Hello! Casino" ?! I wonder if this name somehow makes more sense to people outside of the UK but here this name is a source of bemusement more than anything else!

Good website with good games! Easy to find games what you want to play.

Customer support replies in short time.

HelloCasino does not offer fast withdrawals. If you choose withdraw your money then you should take into account, that first you need to wait about 48 hours after your money directed to payment department (after it will take more additional days according to your payment method). Bad is, that there is no way to fasten this process - ever you write to support and ask to short the 48 hour period, this is not possible.

Moreover, during this 48 hours time you can cancel your withdrawal(s) and play with this money again (and may lose it). Only option to keep your money, is wait for 48 hours + days which takes payment from Hello to your bank and use the "cooling off" method (example, for 2 days you disable your login to this casino).

Once upon a time, not too long ago, I was really enjoying my time at Thrills Casino, but 1 year after that, I was no longer allowed to play there anymore. That was very frustrating indeed, and so, in search of a replacement, I then came across another similar one, and this was Hello Casino. Oh boy! I was so glad to have found it and I soon signed up after reading up on the promotional terms of its Welcome Package offer. I just couldn't refused it - all free spins are wager free - just as at Thrills Casino where I got booted out. My happiness was short-lived!

Eager to start playing, I deposited some money and took up the Welcome Package offer to earn my 50 wager-free spins. I got really frustrated when no free spins were credited into my account, and when I checked with their support, I was informed that players from my country were not eligible for any wager-free spins. That got me really really hot, being denied of such benefits yet again, so then I played off my deposit to zero balance and I logged out, vowing never to return again. I keep receiving emails from the casino that I have a no-deposit $10 bonus waiting in my account, but I was still burning hot, didn't want to take it up, then I 'spam'-med all emails from Hello Casino! About 1 year later, the heat was gone, I was cool, and so I contacted their support again, got back in, and played off that reinstated $10 bonus. Happy for a very short while, yet again...because I won nothing. Damn! But the good thing is, I am now eligible for those wonderful wager-free spins, so I made another small deposit, got some free spins too, but won nothing yet again. Sigh. Maybe the next time?

Hello? Hello? Are you still there Hello Casino? Since that last deposit, more than 1 month ago, I have received zero promotional offers in my mailbox, even though emails from the casino have since been unspammed. What is actually happening here, I keep wondering to myself. Did the casino later realised that I am still not eligible for any wager-free spins? Or what? I have absolutely no idea and I am still in the dark. Until I can get some confirmation from the support people, I am reluctant to make any new deposits. So Hello Casino is nothing more than a decorative item now on my display shelf! Will it ever come back to live? I may or may never know!