Grosvenor Casino

Wish me good luck, withdrew £9200 in total and now I’m temporarily restricted haha sent my id 4 days prior🤣🤣 Let’s see what glitch came in there system🤣🤣🤣Worst thing.

Well run site with plenty of games, and a good choose of deposit/withdrawal.
I use PayPal and the time frames are between 6-12 hours from the time I hit withdrawal, to money reaching PayPal.
I also like that when I use there sister sites BellaCasino and MeccaBingo, I do not have to verify all my documents again, which again make the deposit/withdrawal process stress free.

Grosvenor Casino

4 years ago

Hi,

Thank you for your positive review and for taking the time to review Grosvenor Casinos!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Grosvenor Casinos.

Kind regards,
Grosvenor Casinos Team

This online casino is a joke.
They have suspended my account over a week ago, because apparently I have deposited high amount of money.
A few minutes later, I got an e-mail, explaining why did they do it, and I should reply to that e-mail, and they will call me soon.
It's been more than a week now, nobody called my from the casino, I have e-mailed them, don't get any reply. I have tried to contact them online chat, they could not help, I need to wait for their call.
I have even tried to call them, nobody is picking up their phone, can't even reach them now on live chat either.
I can't get access to my money, don't know what to do now.
This is a complete joke .

One of the best Online Casinos I have played at. Good bonuses and promotions. Well designed site. Great selection of table game's. Including Live gambling. It is a casino you can bet at and trust you will likely not get any drama when dealing with withdrawals.

There is not much to dislike. But the only complaint I have is that the website does not include a full in-depth selection of slots which some of their competitors do.

Live tables, lot of variety. Straight forward to deposit and withdraw,

4 times in a single session, I placed a bet and got logged out of the web-site. Strangely each time I would have won the bet, Real dodgy software.

Good games and good support..
After you have actually managed to log in it's easy to navigate and easy to use!!

Very poor at offering diposet bonuses and very little as far as incentive to play..
I don't think I have ever had mail offering free spins..
And having to pick squares with sidewalks or squares with traffic lights every time you log in would drive you insane!!!
Why do use even have this??
All in all there are much better sites to play!!!!

Good gaming site easy to navigate and if any issues live chat or phone support are prompt and efficient.

Again when I won they decided to split payment via 2 methods PayPal my original depoising method and via my bank. I'm off the opinion that you the customer should choice where you want your winnings paid. Anyway closed the account because of this issue.

They have a huge selection of casino games that load well and play crisp.

I deposited via PayPal and won on perhaps 2 occasions but they decided to split the return some via PayPal some via bank. So this happened on a Friday I then had to wait nrly 24 hrs for the PayPal payment and 3.5 days for the bank payment.

This is way to long they need to speed this process up.

The worst customer experience ever!!

Whilst I totally endorse a self exclusion when needed especially for budgeting for a holiday etc but when coming out of the exclusion for 6 months the experience is terrible. The account goes to dormancy because you have not used it for 6 months duh.... then you can’t log in unless you change your password (10 times in 1 week) get kicked out of games half way through, told to open another account due to dormancy but then new account conflicts with the dormant account. Can’t remove suppression’s properly in the background, my account used to be so stable before my exclusion. All they do is blame u to clear cookies etc. I have deleted the apps and used three devices and still it is my fault. They need to take ownership,

A lot of selection and the withdrawals are quite quick.

The disgraceful connection issues. Whether it's on the computer, phone or app. Constantly disconnecting or going slow. More than half the slots are unplayable because of this. No point having a roulette strategy because it'll disconnect in the middle and ruin it.

+Easy to deposit/withdraw (Withdrawal process about 2-5 days)
+Proffessional website layout
+Good range of promotional offers on Casino and on their Sportsbook
+Friendly Customer Support

-Good amount of slots but a few of my favorite slots aren't on there.

Being a member of the grovesnor casino you get points for using there online casino which can then be used either online or in shop.

They have a large amount of well known casino games.

The website is in a major need of repair, they seem to have lots of lagging issues and some games on iOS devices hardly load at all.

The only thing I like is the good selection of slot games they offer. The customer support is dreadful.

The promotions are bad and the rewards for playing are dreadful. You earn 1 miserly point for every £10 spent and you cannot convert the points into money until you have 100 points - which equals £1 Withdrawing any money (if you are ever lucky enough to win) is a nightmare. I have been waiting for over 40 hours now for my winnings to be taken out of the pending queue! Customer support is a disgrace - unable to get through on the telephone, no response from the "live chat" and no response to my emails. The site often has technical problems too. I will be giving this company a wide birth from now on.

The only thing the site has going for it is the wide range of sports selections some other websites do not cover.

Everything else.

Sluggish, heavy and clearly outraged mobile and desktop website.

Complaint emails do not get answered despite sending multiple times over the 24 hour time frame they declare.

Live chat staff are ignorant, course and can only copy and paste from their terms and conditions then when challenged regarding a certain option they disconnect the chat.

Don't waste time signing up online and just go elsewhere.

The fact that they are an identifiable trustworthy land based operation gives the site some gravitas over other casinos.

Played for a few hours after signup and actioned a withdrawal 20 hours ago for around £1000.

Selection of games is reasonable.

I will reserve my judgement pending the way that they deal with my withdrawal. Even after nearly 24 hours it is still listed as pending.

A casino group of this size should be slicker like the online operation of bet365 and William Hiill etc.

The website itself feels cumbersome and clumsily made. Expect more from an organisation this size.

Decent range of old fashioned traditional slots, UK based customer service, reassurance they are apart of a large bingo/casino group.

Made so many deposits and not a single win, range of games are pretty old hat now, site had many technical problems especially when using a Mac device, registered via Quidco which offered £10 cashback for signing up lost around £700 on Grosvenor Casino yet they had the cheek to decline my £10 cashback on Quidco even though I followed all the terms and conditions so for that reason I immediately closed my Grosvenor and Mecca Bingo accounts so due to their dishonesty and lies they've lost thousands from me so enjoy ya £10!

I deposited £100 because looked like a good site but every few spins an error sign came up, tried a dozen different games but same problem, complete waste of money.

Losing my money on a badly maintained site. Needless to say I won't be depositing again. I have emailed but don't hold out any hope of getting my money back.

The website has been having problems all week! Games slow to load and then they appear in a very very small box so you cannot see what you are wagering, what you are winning or what you actual balance is! They don't seem to be playing very well either. Why would you take money from customers knowing full well that the website has problems?

Asked customer services and they showed no empathy, just told me they are aware of the problem and hope to have it rectified soon! Not good enough Grosvenor - clients should be made aware of the problems before they deposit!

Payouts used to be fast and customer service is friendly.

1. They now have the reverse withdrawal option - this is really bad for problem gamblers.

2. Their promotions appear very good value but they very rarely publish a winners list, leading me to doubt that players are paid accordingly - how do we know who has won 1st or 2nd place?

3. They use software from "realistic games", notably blackjack and Blackjack perfect pairs. Just see casinomeister for more details on previous issues with this software.

4. This one is more personal and may just be bad luck - after approximately 40000 spins on Cleopatra plus, only 1 semi big hit. Never seen 5 Cleopatras in a row. Had approximately 12000 followers for anyone who knows this game. May just be variance though.

Grosvenor are a huge land based casino brand in the U.K and are obviously taking steps to try and be one of the leading online casino brands. Plenty of deposit and withdrawal options are available, including e-wallets and paysafecard; withdrawals are processed quickly too.

You earn 'Play Points' for every time you play online or in a land based casino, you can link your casino card to your online account to earn play points both online and at the land based casino on one account.

The live casino here is excellent, if I want to play live casino I wouldn't play anywhere else. In regard to slots, there is a very good selection and seem to have steady servers. Grosvenor have also recently moved into the sports betting market, everything seems fine; however still in the early stages and design of this part of the website could do with some work.

Usually, there are regularly updated promotions and every time I have contacted Grosvenor via email and telephone I have received quick and efficient responses.

The rate at which you collect Play Ponits is very slow, for quite a lot of wagering I do feel other websites offer better loyalty schemes; saying this though, all play points are wager free and withdrawable when redeemed.

The website design could do with a bit of a overhaul, it doesn't seem to flow nicely and isn't the most attractive.

The poker client is awful, if you play the cash games on Grosvenor Poker it feels downright painful. They have a very limited selection of games and few players mostly consisting of regular sharks waiting for unsuspecting newbies to take part.

Nice games, nice staff and what seems to be a fast payout service (Still waiting on mine to go back on the card as I withdraw over the weekend and Natwest don't update until Tuesdays :( ) But hey that's note the casinos fault.

100% worth a visit and as someone else mentioned, not being able to cancel a withdrawal is a few nice change and it is nice to see they don't leave the transaction pending for 24 hours before processing. Job job!

Nothing to put here. But just to fill the space I will say I have not won millions yet :) But always next time.

Grosvenor Casino

8 years ago

Thanks for the positive review, Eviljesus.

Great to hear that you are enjoying your Grosvenor experience.

Grosvenor Casinos.

Grosvenor is a name I know more for their excellent land based casinos than their on-line offering, but I do still like to play here on occasion - usually a snap response to receiving yet another free bonus, something they haven't been doing as much of recently but when I do pick up a free voucher code from them it almost always comes with just 1x wagering, meaning there's absolutely no reason not to take them up on the offer. It almost seems rude not to make a deposit if I lose the free £5 or £10 quickly!

If you are a member of a local Grosvenor Casino then you can currently claim a huge £40 new player bonus with a very low wagering requirement. That's double the £20 I got back when I joined, and definitely worth making the effort to sign up for!

I always appreciate the IGT table games when I play at this casino as they are quite hard to find in my experience. In particular the lucky streak blackjack is often very kind to me as is the video poker, although I'd like to see a few more machines - there's no Double Double Bonus for example, and many of the machines they do have lack a double up option sadly. The biggest number of slots also come from IGT but the majority of the popular Microgaming and WMS games are also offered as well.

Grosvenor is part of the huge Rank group, so there's no danger of not getting paid here. Withdrawals to e-wallets are very fast, so you can assume that card withdrawals will be amongst the quickest around as well.

I don't think this casino gets the respect they deserve all things considered, it is a shame their best welcome offers are reserved for existing members but I also understand the need to keep their primary business relevant as they tackle the on-line sector.

Joined Grosvenor casino last week deposit 20 pound took welcome bonus as you only had to play through five time. I loved the fact there was no reverse withdraw as sometimes its easy to play any winning back.

I played for hours and at the end I cashed out 500 pound. The money was in my paypal account the same day. Would definite recommend this casino.

Truly great casino!! The one thing we care about - speed of withdrawals and pending period. With Grosvenor no need to worry about pending periods because the winnings are in your account within 24 hours. Great industry leader.

Class casino with unbelievably fast payouts - a must for all gamblers.

I love playing at Grosvenor. I'm only a small time player mostly slots but there are plenty of slot games available as-well as roulette/video pokers etc.

Grosvenor may not offer tonnes of bonuses but the big plus side is you don't have to send documents and wait days for them to accept them or be told the documents are not sufficient etc (delaying tactics hoping you reverse your winnings), in fact there is no reverse option - if you win you cash out and its always back on my card in 48 hours. Very trustworthy casino with fast no nonsense payments back to you should you win.

Website could do with a bit of a revamp and loyalty points conversion rates could be bumped up slightly.

Grosvenor Casino

10 years ago

Thanks for the review nickuk911 . We do have plans to upgrade the desktop website, and hoping this will be complete before the end of 2015. We have recently given the mobile site a facelift, and there are plenty of other developments in the pipeline.