Grosvenor Casino

+Easy to deposit/withdraw (Withdrawal process about 2-5 days)
+Proffessional website layout
+Good range of promotional offers on Casino and on their Sportsbook
+Friendly Customer Support

-Good amount of slots but a few of my favorite slots aren't on there.

Being a member of the grovesnor casino you get points for using there online casino which can then be used either online or in shop.

They have a large amount of well known casino games.

The website is in a major need of repair, they seem to have lots of lagging issues and some games on iOS devices hardly load at all.

The only thing I like is the good selection of slot games they offer. The customer support is dreadful.

The promotions are bad and the rewards for playing are dreadful. You earn 1 miserly point for every £10 spent and you cannot convert the points into money until you have 100 points - which equals £1 Withdrawing any money (if you are ever lucky enough to win) is a nightmare. I have been waiting for over 40 hours now for my winnings to be taken out of the pending queue! Customer support is a disgrace - unable to get through on the telephone, no response from the "live chat" and no response to my emails. The site often has technical problems too. I will be giving this company a wide birth from now on.

The only thing the site has going for it is the wide range of sports selections some other websites do not cover.

Everything else.

Sluggish, heavy and clearly outraged mobile and desktop website.

Complaint emails do not get answered despite sending multiple times over the 24 hour time frame they declare.

Live chat staff are ignorant, course and can only copy and paste from their terms and conditions then when challenged regarding a certain option they disconnect the chat.

Don't waste time signing up online and just go elsewhere.

The fact that they are an identifiable trustworthy land based operation gives the site some gravitas over other casinos.

Played for a few hours after signup and actioned a withdrawal 20 hours ago for around £1000.

Selection of games is reasonable.

I will reserve my judgement pending the way that they deal with my withdrawal. Even after nearly 24 hours it is still listed as pending.

A casino group of this size should be slicker like the online operation of bet365 and William Hiill etc.

The website itself feels cumbersome and clumsily made. Expect more from an organisation this size.

Decent range of old fashioned traditional slots, UK based customer service, reassurance they are apart of a large bingo/casino group.

Made so many deposits and not a single win, range of games are pretty old hat now, site had many technical problems especially when using a Mac device, registered via Quidco which offered £10 cashback for signing up lost around £700 on Grosvenor Casino yet they had the cheek to decline my £10 cashback on Quidco even though I followed all the terms and conditions so for that reason I immediately closed my Grosvenor and Mecca Bingo accounts so due to their dishonesty and lies they've lost thousands from me so enjoy ya £10!

I deposited £100 because looked like a good site but every few spins an error sign came up, tried a dozen different games but same problem, complete waste of money.

Losing my money on a badly maintained site. Needless to say I won't be depositing again. I have emailed but don't hold out any hope of getting my money back.

The website has been having problems all week! Games slow to load and then they appear in a very very small box so you cannot see what you are wagering, what you are winning or what you actual balance is! They don't seem to be playing very well either. Why would you take money from customers knowing full well that the website has problems?

Asked customer services and they showed no empathy, just told me they are aware of the problem and hope to have it rectified soon! Not good enough Grosvenor - clients should be made aware of the problems before they deposit!

Payouts used to be fast and customer service is friendly.

1. They now have the reverse withdrawal option - this is really bad for problem gamblers.

2. Their promotions appear very good value but they very rarely publish a winners list, leading me to doubt that players are paid accordingly - how do we know who has won 1st or 2nd place?

3. They use software from "realistic games", notably blackjack and Blackjack perfect pairs. Just see casinomeister for more details on previous issues with this software.

4. This one is more personal and may just be bad luck - after approximately 40000 spins on Cleopatra plus, only 1 semi big hit. Never seen 5 Cleopatras in a row. Had approximately 12000 followers for anyone who knows this game. May just be variance though.

Grosvenor are a huge land based casino brand in the U.K and are obviously taking steps to try and be one of the leading online casino brands. Plenty of deposit and withdrawal options are available, including e-wallets and paysafecard; withdrawals are processed quickly too.

You earn 'Play Points' for every time you play online or in a land based casino, you can link your casino card to your online account to earn play points both online and at the land based casino on one account.

The live casino here is excellent, if I want to play live casino I wouldn't play anywhere else. In regard to slots, there is a very good selection and seem to have steady servers. Grosvenor have also recently moved into the sports betting market, everything seems fine; however still in the early stages and design of this part of the website could do with some work.

Usually, there are regularly updated promotions and every time I have contacted Grosvenor via email and telephone I have received quick and efficient responses.

The rate at which you collect Play Ponits is very slow, for quite a lot of wagering I do feel other websites offer better loyalty schemes; saying this though, all play points are wager free and withdrawable when redeemed.

The website design could do with a bit of a overhaul, it doesn't seem to flow nicely and isn't the most attractive.

The poker client is awful, if you play the cash games on Grosvenor Poker it feels downright painful. They have a very limited selection of games and few players mostly consisting of regular sharks waiting for unsuspecting newbies to take part.