Grosvenor are normally great at paying bonuses and have low wagering rates in order to be award bonuses which is why i use them so much. I participated in their consecutive cash back promo and have tripled checked my eligibility and depositing for that promo that I meet the criteria. I've emailed twice and chatted twice and no-one has got back to me in over a week now. The promo ended 29th April. Disappointing as I spend thousands there. It's only 50 quid as well.