Grosvenor Casino - Stated 24/7 help line and live chat when it is definitely not

posted on March 2, 2016.

I signed up to grosvenor casino as I was tired of playing the same old slots and I saw that they offered an all time favourite of my reel king.
Before I signed up I checked for 24/7 support as I always do because I work awkward hours I would only sign up to a site if that is a feature they offer.
After playing for ten minutes or so the site just completely crashed after spending the best part on an hour waiting to speak to someone I finally got through and was just told to wait.
When It finally comes back up I got my winnings up to 100 pounds which I then tried to take and was told I cannot withdraw ( all bonuses were used and I had deposited several times since then so no bonuses should have stopped the withdrawal) so I decided to try and call them only to be told they are open at 8am so I looked for live chat which was nowhere at all to even be found.
The reason I like to withdraw my funds is so I cannot spend them and it removes the tempta­tio­n,t­emp­tation got the better of me and all funds were spent.
Had grosvenor casinos not lied on there website about 24/7 support I wouldn't be writing this now.
I emailed grosvenor casinos yesterday and was told somebody would reply within 12 hours and its now been 28 hours.
No response from grosvenor at all regarding my issue

posted on March 7, 2016.

Hi Oz21123,

Can you please provide me with your Grosvenor username? Once I have this, I will be able to investigate this for you.


posted on March 10, 2016.

We have sent the player's casino details to the casino management.

posted on March 10, 2016.

All sorted although the response was delayed I received a detailed email and a refund
I am going to give the casino another try situation resolved

posted on March 11, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.