Grand Eagle Casino

Games are great and entertaining and site layout is nice.

Terms and conditions are vague. While many casinos include scripts into their site (code) to ensure you follow their deposit and bonus guidelines including detecting your location, this site does not. It's important to note that this site as per their terms and conditions, do not allow players from the United States to register, deposit or withdraw yet the site does allow a US citizen to do all three. Even on this site (askgamblers) there is a "restricted" warning. If this is true, then Grand Eagle and their sister sites should not allow US players to register.

The games were fun but the processing of withdrawal is horrible

Can’t seem to get my winnings from them. Very unhappy Canada phone number doesn’t work.

Love the site I enjoy all the games and actually won the one bonus back 🤗🤗🤗

I can’t play my daily Halloween spins for some reason haven’t been able to play for a few days

The replies from the live chat was fast and they are very helpful. The games are really great and I love the slots game the most.

When I try to do withdrawal from my no deposit bonus, they cancel tlmy winnings by telling me that I am not allowed to claim no deposit bonus across their `sister`s casino` without making deposit and therefore my winnings are forfeited. I claim one no deposit bonus per casino and I am not awared that claiming one NDB is considered claiming multiple bonuses and this is not made cleared in the terms and condition. I am greatly disappointed as I spend quite some time fulfilling the wagering requirement and I wouldn't have done so if they have made it clear in their terms and conditions.

A really very good Casino like all Casinos of Genesys!
The best Service and Support you can get!
I love the Slots, for me is Saucify the best Software!
The Withdrawals are good, always 3 Days to get your Money!
Very good!

At first i was not able to deposit with Paysafecard, my favourite Payment Method!
When i opened my Account two Years ago, it was possible to do it!
Since 05.12.2016 i am not able to deposit with Neteller any longer!
I am very sad, because i always deposit only with Paysafecard, Neteller and Skrill!
This was the End of my Playing with the best Casino Group, Genesys!

Grand Eagle Casino

8 years ago

Hi JUBLA2014,

Thank you for your comments.

Unfortunately Neteller and Skrill are not possible any longer for players residing in Germany. However we do have other solutions for you that will work just as well.

UpayCard is another option you can use and I can confirm that Paysafecard is still available so please try again. If it is not working, I would suggest that you contact the Casino Support Team for further assistance, [email protected] or contact them via the Live Chat service 24/7 365 days a year.

Please try those options before leaving as we would not want to see you go.

Have a great weekend!

Kind Regards

James Matthews
Genesys Club – Senior Host
www.genesysclub.com

I love that these people who rob the casino to be friendly and helpful they are honest and I am happy with their payouts unlike planet 7 who did me dirty on my payout request.

I know I came back to this casino that is worth a damn! I love you Grand Eagle thank you for making me feel like a winner even when I lose your the best guys!

Nothing, they are the best I recommend them to Everyone.

Grand Eagle Casino

9 years ago

Hi Alifrmcali N.

Thank you for taking the time to share your experience.

We value and appreciate all our Players and it is always humbling when you receive a really honest review of the casino.

Trust that we will continue to deliver the best in quality and service to you and all our Players, and that you will remain with us for a long time to come!

We at Grand Eagle Casino are always at your service – Thank you Alifrmcali N.


Kind Regards

James Matthews
Genesys Club – Senior Host
www.genesysclub.com

The best Experience with Grand Eagle and the other Casinos from Genesys I had today!

I closed today my Accounts with them!

I was a loyal Customer over two Years with hundreds of Deposits!

What is negative?
Everything!
I come from Germany, so it was good that they had a German Agent! I opened my Accounts and I got the best Support and Service! The German Agent left Genesys, but there was at once a new German Agent! A few Months later also this Agent left that Place! After that there was no German Agent again in the Team of Genesys!

Several Times I got not the promised Offers which I asked for always in the Live-Chat! The Gaming Experience was also terrible! I played always with a Match Bonus which i got for my Deposit! I tried many, many hundred Times to wager my Bonus! I managed it 4x! What poor Reality! With this Kind of Software, Saucify, you cannot be successful! It is a Fact!

I chatted with so many Players and all had the same Opinion, this Software is the worst one you can play with! Today I finally stopped my Activity with Grand Eagle and the Genesys Group! I am very, very happy! If you play with them, there is one good Thing you can do: stop your Playing, log out and close your Accounts!

The last Point: I had 4 Withdrawals in over 2 Years, always the Minimum of 100 Euro, and I had always Problems with getting paid!

Stay away!

IMHO the worst of all the casinos I've ever played.
1) Outdated game technology (year 2000 or so when you need to download some games as these are not available in flash version).
2) Typical fraud scheme using not-obvious regulation.
3) High minimal requirements for withdrawal - 100USD/EUR.
4) Huge fees for money transfers.
5) Very strange big number of personnel in support team with "important" position names.
6) Phone communication like with "Nigerian scam" guys.

Grand Eagle Casino

9 years ago

Hi Alezx,

Thanks for your review of Grand Eagle Casino.

Apologies for not responding sooner.

I read through your review and was a bit surprised by it. I am wondering if you did not confuse the Grand Eagle Casino with something else.

1.) All Saucify software games are available in flash and HD quality. In fact some games have been designed in 3D like Arcadia i3D and Yeti Hunt i3D. All our mobile games are designed in HTML5.
2.) The Grand Eagle Casino is regulated and certified by GPWA, iTech Labs and licensed by Curacao eGaming.
3.) The minimum withdrawal is $/€/100, and has been since we launched in 2009.
4.) The Casino is not a Financial Institution and must make use of 3rd party banking processors so yes there will be fees. The Casino is also gracious enough to credit players back with international banking fees.
5.) The Casino has a large Support Team in order to respond promptly to all queries and resolve them in a friendly and courteous manner.
6.) I would suggest you call again I am sure you will be pleasantly surprised .

Regards

James Matthews
Genesys Club – Senior Host
www.genesysclub.com

Grande Vegas Casino was labeled for me as a “progressive casino” that has been proved the value of being an honest casino! Both of them including Grande Vegas Casino sister’s casino Lucky Creek was competent in fact I already played Lucky Creek and cash out thousand dollars. Mandarin Palace and Treasure Mile all of them they’re part of Genesys Technology group that once was have some complaint against their bonuses and tier loyalty points I remember that time when the Genesys Platform including their respective casinos release an official statement about the complaint and fixed it immediately. You know there’s something that U.S players don’t currently have at this moment when we want good casinos cause they’re restricted but Saucify casinos was indeed a great replacement for them for meantime.

Grand Eagle Casino interface and graphics are so friendly because they’re well arranged you will able to browse their different types of games without turmoil unlike the RTG powered platform.

Move on I withdraw my credits from the bonus that I deserve even though it takes long enough this was the last time that I played to their casino and also the last time where I withdraw the worst. I didn’t blame their casino I think it’s just a technical problem or something there casino is good but not that satisfactory.

There was a time that I made a $75 deposit to their exclusive bonus of I think it was something 100% or 150% but it’s not a first deposit just a regular exclusive one. So, I read the terms and conditions about this bonus and found out that there’s a limitation for withdrawal so I continued. After that I play “Age of Spartans” slot and it was really cool where you can gamble when you won something very seductive. That’s the first so I won from that slot playing for whole day somewhere $200 and wagered almost one fourth of the 40 times the bonus amount. Move forward after I luckily completely wagered the necessary wagering and verified my account the casino message me and said that they need to validate everything because they found out that I violated their terms and condition about 2 accounts! Section 8.5.5!

I don’t know how it happened the process take weeks and days to comply their representatives assisted me very well and there’s no problem concerning to them. So the time had come where they resolve and ratify that I’m the only one in my household that plays their casino! I don’t if they just made this as their reason.

Grand Eagle Casino

9 years ago

Hi MacdoniS,

We appreciate you taking the time to review Grand Eagle Casino.

I just wanted to clarify something and that is Grand Eagle Casino is only affiliated to Genesis Club which consists of 5 casino brands, Lucky Creek, Mandarin Palace, Treasure Mile and WizBet. The casino you mentioned “Grande Vegas Casino” is not affiliated.

Regarding the issue you had with the “duplicate accounts”, it is good to hear you received fair service from the Casino Support and that your problem was resolved. I am sure it was a case of mistaken identity or human error and for that I must apologize.

Please consider a comeback and share your new experience with us.

Yours sincerely

James Matthews
Genesys Club – Senior Host
www.genesysclub.com

- Nice assortment of games.
- Single line, 10-line, and 50-hand video poker.
- Friendly chat support.
- Intuitive cashier payment / withdrawal interface.
- When I first registered using a bonus code I made substantial winnings in video poker.
- Smooth withdrawal document submissions ( just take camera phone pics )
- When I requested a withdrawal, I was emailed back congratulating me on my winnings and explaining how withdrawals work. Unfortunately, I did a reverse withdrawal on the funds lost. LOL

Overall I really like this casino. I will continue playing and keep everyone updated.

- Slow loading times for certain games / slots.
- Unable to make deposits with certain credit cards (blocked transactions ).

While I was in a journey of looking for no deposit offers, I saw that Grand Eagle, powered by Betonsoft software, was giving 25€ no deposit bonus and I decided to claim it.
I didn't need to sign up, as I was already a member of Genesys Affiliates, I just activated my account there.

Then I went to cashier and claimed the code, it worked and I got 25€ in my balance. I played only Lucky Scratch cards with 1€ bet per card. The wagering for ND bonus I got was 40 times, so I got to wager 1000€. The start with scratch cards wasn't that good and Iost 10 euros, bet then I got 20€ win and I just kept playing and within 3 hours I got 50€ in my balance and was done with wagering. Since I was playing only scratch, it had some kind of different wagering, and when I went to cashier it showed I have 25€ cash and 25€ bonus. So I got rid of the bonus and had 25€ in my balance that should be cashable, everything in their system showed so.

I contacted the support to ask, what's next. But the support told me that residents from my country are eligible for free bonuses only after 1 deposit was made. I was in a bit of shock. I asked, why the system let me get this bonus and showed the wagering and everything, but when it comes to paying they say I shouldn't have got it in the first place. I also asked, if I got rid of the bonus and the cashier showed that I can withdraw 25€, why wouldn't they let me. And of course, it was my fault that I didn't read the terms and conditions carefully, but the thing that bugs me is- if I am not capable to get the bonus, why did I got it? And the other condition- that some regions has to make 1 deposit before they can get free stuff. It seemed like- you have to lost something and only then you can get something.

The casino itself was descent and the chat was easy and fast to reach too. The only game I played didn't lag, but I was just so disappointed in my experience with their terms that I asked them to close my account in their casino and its affiliates. There will be other Betonsoft casinos for me.

Grand Eagle casino is run by Saucify ( BetonSoft) software. This casino is one of the 5 casinos that belong to the Genesys Technology Group of casinos.

I joined this casino today and decided to write a review so I will only speak about my first impressions with this casino.On their front page you will see that you can play at Grand Eagle in download mode or instant play. I decided to download the software. The installation and registration in the casino went quick and without problems.

I found a bonus code for 30 euros no deposit on some site. I entered the code at the appropriate place and the code was accepted so I had 30 euros on my account. I knew nothing for the wager for this bonus and I didn't contact the live chat support about it. The reason for that was because I was impatient to try out some of the games from this software provider. In the past I met a few times some games from Saufici software which I liked a lot. The game I chose was called Faraon. I started with a 0.25 bet per spin. After about 20 minutes my balance was more than 40 euros. Faraon is a very interesting slot game which has to offer 3 bonus rounds. For the short time I spent here I got all 3 of them. That encouraged me to increase my bet to 2 euros per spin. Off course that was a bad decision and in the next 10 minutes I lost all of my bonus money. I really liked Faraon the slot game and because I had a chance to try some of their slot games before in some other casinos I was thinking of making a deposit here.

That is why I contacted their live chat support to ask what the minimum deposit was. Alan their operator responded very fast and informed me that the minimum deposit for the casino was 20 euros. Will I make a deposit? I am still considering it. Anyway for a first impression this looks like a safe casino you can trust.

Very exciting casino with a 100% match up bonus up to 250 which is very nice of them because match up bonus is never for big amounts but this casino has it for big amounts and that is what I liked about them. They have been powered by the Bet on soft platform which I have never played a lot on and did not have a clear idea about them. So I decided to give them a try as it was the only to find out .

I like that they have both instant play and downloading software and I like casinos which have both of them as it makes the access easier for us. I had deposited 40 dollars on this casino and got 40 from the casino and I was glad that I did not have to ask for it and it got transferred into my account on itself.

I started with Dollars down under which was a 30 pay line slot so I kept my bet low as it would have been a lot of money on risk. The best thing about this slot is that they get you a lot of free spins and that is why I loved this slot a lot. As free spins pay a lot most of the times and I managed to won 25$ from this slot alone in just one hour. After that I decided to try Max cash and I liked their name a lot. And scatter paid me a lot and even multipliers in my fourth spin and my balance was touching 150$ now and I was happier than ever. I decided to withdraw 160$ from this casino site and it took 3 days as far as I remember which is alright but I think a little faster would have been better.

I would rate this casino 9 out of 10.

Another Bet on Soft Casino, Grand Eagle Casino which is from Genesys Group which they are solid ranked as a casino group here. I sign up at Grand Eagle Casino maybe 1 year ago and that was in the time when all the Bet on Soft Casino were giving 25 free chips to sigh up at theirs casino.

Well the wagering was high, it was X 60, but to be honest, coming from no deposit freechip, that's not bad at all. I sign up, insert the code and I got the 25$ free chip so I was ready to start playing. I remember that I spent my bonus very quickly. I did one mistake while I was signing up and that would be, if you join their group or all the Bet on Soft Casinos, always choose dollar as a currency, because that way, you will be eligible to play at theirs casino free rolls tournaments or paid tournaments, other way if you choose euro as I did, you won't be able to play that great tournaments.

From them I did received maybe 5 no deposit free pins or chips, but never won anything. I have never deposited there, but just because I don't play this slots anymore. I think that Grand Eagle or Genesys Casinos group are solid ones, because I have friends who are depositors there and never had any problems with them. Well I saw only one complaint here at AskGambers, but when I saw it was resolved I guess I was right, that they are nice casino.

Also they have great promotion, although it has being long time, how I didn't played there I still receive promotions from them and I can tell you they are great one. Well if you like Bet on Soft games I think you won't make mistake if you joined them and make an deposit there. Well you can try them for free, they still have the same promotion of 25$ free chip, try!