Complaint #15
Grand Eagle Casino
Contradictory Terms and Conditions
7 years ago
Grand Eagle seems to have contradictory or misleading T&Cs. Do they or do they not accept players from US and UK?
See: https://www.grandeaglecasino.com/terms-and-conditions.php
I am a US player who was able to register plus make a depost but read section 2.3.
2.3 Due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from the following countries:
Australia
Curacao
France
Germany
Hungary
Netherlands
South Africa
United Kingdom
United States
Yet read 3.3 where it provides an example of a US citizen registered and choosing USD as currency.
3.3. You may only open an account using your country of residence, and also using the currency of that country of residence. For example: US residents must register with their US address as well as choose USD as their currency of play. Should we find that you are operating your account under a false currency (ie. different from your country of residence stated) or claiming offers not specified for your country, your account will be suspended, with any transactions relating to it cancelled and winnings forfeited on the basis of suspicion of fraud.
Then this which is equally confusing:
8.9.4 Withdrawals will only be paid out in the currency of the players residence, where supported (i.e. $ (US, CA, AU), €, £, Krone). All other regions can only play in US$. All winnings accumulated from wagers in an incorrect currency will be forfeited.
Then a mention of UK players under section 9.2 but why mention UK players when under section 2.3 they're not even supposed to register, deposit or withdraw money?
Under section 9.2: Exception: Where free money was used by players from the United Kingdom, Denmark, and Greece, a maximum withdrawal of $50 applies.
Under section 10.
10.2 Only UK players can register with a GBP Currency, contraventions to this will result in a withdrawals being voided and the account in question being closed. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed.Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are: USD, CAD, GBP, EUR, SEK, DKK, NOK.
I've submitted a separate complaint re: my $46,000 payout and have no plans of using this casino again, but wanted to get clarity so I can better educate myself and possibly warn others of their confusing T&Cs.
See: https://www.grandeaglecasino.com/terms-and-conditions.php
I am a US player who was able to register plus make a depost but read section 2.3.
2.3 Due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from the following countries:
Australia
Curacao
France
Germany
Hungary
Netherlands
South Africa
United Kingdom
United States
Yet read 3.3 where it provides an example of a US citizen registered and choosing USD as currency.
3.3. You may only open an account using your country of residence, and also using the currency of that country of residence. For example: US residents must register with their US address as well as choose USD as their currency of play. Should we find that you are operating your account under a false currency (ie. different from your country of residence stated) or claiming offers not specified for your country, your account will be suspended, with any transactions relating to it cancelled and winnings forfeited on the basis of suspicion of fraud.
Then this which is equally confusing:
8.9.4 Withdrawals will only be paid out in the currency of the players residence, where supported (i.e. $ (US, CA, AU), €, £, Krone). All other regions can only play in US$. All winnings accumulated from wagers in an incorrect currency will be forfeited.
Then a mention of UK players under section 9.2 but why mention UK players when under section 2.3 they're not even supposed to register, deposit or withdraw money?
Under section 9.2: Exception: Where free money was used by players from the United Kingdom, Denmark, and Greece, a maximum withdrawal of $50 applies.
Under section 10.
10.2 Only UK players can register with a GBP Currency, contraventions to this will result in a withdrawals being voided and the account in question being closed. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed.Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are: USD, CAD, GBP, EUR, SEK, DKK, NOK.
I've submitted a separate complaint re: my $46,000 payout and have no plans of using this casino again, but wanted to get clarity so I can better educate myself and possibly warn others of their confusing T&Cs.
Screenshot
