On 8/30/12 @ 4:33 am I made a withdrawal of $550.00. Later that afternoon I received an email asking for a copy of my DL, etc; which I immediately emailed. Later I received a reply stating that there weren't any attachments. I verified that the original email did have the attachments, but I sent again anyway. After that I did not receive a reply. I contacted LiveChat and was told that this time they hadn't received the email at all. Okay, so now I faxed the documents 2x. Once again I did not hear back, so I contacted LiveChat again. Now they stated "Oh we're having a problem with faxes...please email". Once again I emailed. No reply. Contacted LiveChat again and they asked that I send in a "picture format". Okay, I then emailed in .jpeg format. Once again no reply. Then I proceeded to send from work email address in .pdf and .jpeg formats. After days again of no reply, I finally receive an email requesting the documents. Once again I emailed, no reply. On Sept 3rd I contacted LiveChat again and now they stated that I would be contacted shortly by a manager. Hours later I receive an email stating that they haven't been able to receive attachments in a week and that tech support was working on it. Now two days later again and still no response. I do not for a minute believe them. They make millions of dollars and their tech support cannot fix a simple email issue?
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