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GoodWin Casino

Item: GoodWin Casino
Rating: 1
Author: Goran G.

Player Rating 75 reviews

8.4/10

75 reviews

Complaint Response 9 complaints

2 days avg. 9 complaints

What we like

Mobile-friendly
Leading software suppliers
Live chat available 24/7
Games proven fair

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

GoodWin Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.goodwincasino.com/en/

Established

2018

Licences

Curacao Gaming Control Board

Company

Nero Media LP

Affiliate Program

GoodWin Affiliates

Languages

English, Russian, German, Finnish, Danish, Polish, Italian, Spanish, Norwegian, Swedish

Casino Type

Instant Play, Mobile

GoodWin Casino is an official online casino that aims to provide fun, yet safe gaming environment. The casino is a home to some of the most popular online slots, table games and live games, that run on the leading software platforms, such as Microgaming, NetEnt, Playson, Quickspin and Endorphina. The website is available in English, German, Finnish and Russian, whereas players can access their favourite releases at home or on the go. GoodWin Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are certain restrictions when it comes to opening an account at GoodWin Casino. More precisely, the residents who live in France, Italy, Spain, the United States, and the United Kingdom will not be able to open an account at the casino.

Mobile Gaming

Those who prefer playing on the go can take advantage of GoodWin’s mobile casino. The mobile version of the website is easy to access, all players need to do is open the casino using compatible smartphones or tablets, to access their favourite releases.

Security and Fairness

GoodWin Casino utilises the most advanced security and encryption technologies available, to ensure that players’ transactions. Therefore, players can rest assure their financial information is completely safe and secure.

All games at GoodWin Casino are periodically tested on fair play and payments statistics, by the international organisation eCOGRA. Also, the game data and results are encrypted via integrity monitoring system and a digital signature that guarantees non-interference in the game process. The use of a Random Number Generator and complex mathematical algorithms ensures objectivity, independence and randomness of every game.

Deposit Methods

MasterCard, Neteller, Visa, QIWI, Skrill, WebMoney, Yandex Money, Megafone, mobile payment, Tele2, iWallet, CryptoCurrency, Beeline, MTC, Payz, Sofort

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Visa, QIWI, Skrill, WebMoney, Yandex Money, Tele2, iWallet, Beeline, Payz, Sofort

Withdrawal Fees

Withdrawal Limit

USD 1,000 per day, USD 7,500 per week, USD 15,000 per month

Currencies

Euros, Russian rubles, US dollars, Bitcoin, Litecoin, Ethereum, Bitcoin Cash

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 0-72 hours
Card Payments 0-24 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Quickspin, Playson, Amatic Industries, Endorphina, GameArt, Pragmatic Play, Mr. Slotty, Tom Horn Gaming, Habanero, Play'n GO, Push Gaming, Relax Gaming, Thunderkick, Big Time Gaming, Booongo Gaming, Elk Studios, Igrosoft, Red Tiger Gaming, Nolimit City, Evoplay, Wazdan, Merkur Gaming, Yggdrasil Gaming, Amusnet (Former EGT Interactive), Spinomenal, iSoftBet, 1x2Games, Ezugi

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

GoodWin Casino is a home to a wide range of video slots that run on some of the leading software platforms, like NetEnt, Microgaming, Playson, Pragmatic Play and Betsoft, to name a few. Also, there is a search engine to help players find their preferred games. The most popular releases include titles like Immortal Romance slot, Gonzo’s Quest slot, Dragon Shrine slot and Dia de Los Muertos slot.

Table games selection at GoodWin Casino is various as well. Those who prefer Roulette can master the wheel with an alternative like French Roulette; blackjack enthusiasts can try out American Blackjack, whereas baccarat lovers can play Baccarat Gold.

In addition, there are other variants of video poker, like All Aces Poker, Jacks or Better, Aces and Faces, and Fruit Poker.

Live Games

Likewise, GoodWin Casino features a live casino, where members can enjoy the thrill of playing games against live dealers. In particular, the collection of games includes different variants of live baccarat, live blackjack, and live roulette.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]
+79175425050

FAQ Section

Support

In case players at GoodWin Casino encounter any issues, they can contact the friendly customer support team. More specifically, the customer service representatives can be reached via telephone, email and live chat, which is available 24/7.

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Complaints

Read the complaints other players have left for GoodWin Casino. Learn more about complaints.

Show all complaints

Submit complaint

Non responsive and €520 withdrawal stuck pending

I have a 520 euro crypto withdrawal pending for a week.

The casino is completely unresponsive. The number on their site for calling does not ring, the support box when you send an email says 'unable to send' I have also sent emails but no response. I have joined the telegram they have but it seems to have been inactive since Oct 21? I have uploaded KYC but had no emails back.

I am unsure what else to do in order to get in touch with this casino?

Please can you help?

Rejected

€520

Delayed withdrawal of 200 eur and unresponsive support

I have deposited 20€, and managed to win 200€.
After that I was trying to withdraw, without success. Contacted them on Telegram, as live chat is not connecting you to human.
They are not really able to say anything there.
He said I’ll get my funds within 24 hours (it was already 20 hours after my withdraw request when I contacted them again).
It did not happen, now after 48 hours I have tried to contact the person on Telegram again, but he does not seem to have any information.
So left without contact, and payout is still ‘’under review’’

Resolved

€200

Delayed withdrawal of 200 EUR

Hello,
I made a deposit to this casino after receiving an email offering some free spins for a deposit. As I used to play at this casino in the past, I was not suspicious that something might go wrong. I managed to win 200 EUR and tried to withdraw 10 EUR just to check if they withdrew as quickly as they used to in the past. Unfortunately, the withdrawal was cancelled a few days later with a weird reason. I deposited using LTC and wanted to withdraw to my LTC wallet as well but I can see information that it was cancelled because the minimum withdrawal is 0.001 BTC. As there is nobody ever available on their chat and nobody has answered my emails for a week now I managed to contact someone from this casino on their Telegram and was assured that I would get my withdrawal of 200 EUR within 24 hours which has never happened. This person stopped responding to my messages as well. He assured me that he passed on the withdrawal request to their financial department though. I have recently requested a withdrawal of 200 EUR in their cashier and even made another deposit to show my good will. I am afraid that I got scammed. Could you help me, please?

Resolved

€200

Missing funds from casino for almost 3 weeks

I've been playing on goodwin for quite a while and never had any troubles with deposits and withdrawals before but this time is very different.

On 29th of April I took a bonus, and as the terms stated i withdrew 200$. A few days went by processing my withdrawal but it finally got the successful stamp in my transaction history.. but the money never showed up. I've written several chat supports and been in touch with casino manager which excuses themselves with a technical issue on withdrawal system, and is unable to set a time frame on this issue. I even offered to make an account on several of their other payment options but nothing apparently works.

As of yesterday the casino manager stopped replying on my emails that's why I'm making a complaint here.

Resolved

$200

Staling with my payouts

I hawe been playing at goodwin casino without wining/whitdrawing for a long time, on tuesday i made again an deposit whitout bonus and totaly i manage to get my balance to 5400 euro and after a few atempt i gat my account verified on friday, i had to give them proof of 2 visa cards and my Skrill Account..i also added a dockument with my bank account proof with IBAN etc.
After accepted verification i made a whitdrawel of 900 euro thru my Visa card and i gat that saturday, wery fast and good
I then hawe 4500 euro ledt on my account and i then made 2 another whitdrawels on 900 euro each, this morning i gat a mail saying the payment was declined bye payment system and they ask me for my card information to trye to do the transfer manualy
I told them that i wouldent like to send that in a mail and offered them to send it to me by bank transfer or Skrill, witch they adverise they have on their site,2-3 houers whitout a feedback went so i also sent them my card information
I sent back to them that i realy woldent like to send that in a mail
I hope their intention is still to pay me but if the speed of this communication will go forward with 1 mail every 24 hoer this will take weeks since my intention is to get out 5 times the 900 euro i have there ,becase of Norwegen tax rules
Ask gamblers have helped me with success in many other cases i have had in the past so once again i turn to them to get my money

Resolved

€4500

Didn't process my withdrawal after days of waiting

good day! Faced such a problem Goodwin does not withdraw my funds for about 3 days. Support answers in monosyllables. At the moment, the security service is checking your account. This is a common type of game activity check before starting the payment process. In particular, the requested information is expected from the provider to obtain the final data.(с) the same answer every day. The withdrawal amount is quite small 9700 RUB ( 136 $)

Resolved

$136

Deliberately misleading players and accepting players from restricted countries

Goodwin is a casino where I have spent 110 euros. As a Dutch person it was possible to create an account here, but later I found out that this should not have been possible. This is stated in their terms and conditions and those of their licensor.

So i would like to ask the casino to follow the terms and give me back my deposited money. And in the future block Dutch players from their website.

Resolved

€110

Paid only part of my winnings

Hi it was over a year ago. I left a complaint in one forum but the representative did not answer it. Here I am writing the truth here through a translator so sorry if something went wrong google. Here is my complaint. I won about 1,100 dollars from them, of which 150 dollars were paid to me in three parts. I waited for weeks for weeks, they were not canceled and they were not withdrawn, and the chat did not always work. But when it turned out to get in touch with the chat, they started to write which algorithms how much to pay and how much to take. After that I still made a deposit, I wanted to check with them constantly or not. I make a deposit, win and back pulling the win back and most of it is taken away, they withdraw part of the win to me. . They changed the terms and conditions on the go and did not pay money. Now I looked at the rules of these rules already and no, they add them when it is profitable. So they don’t pay the players changing the rules when they don’t want to pay these points in the conditions they didn’t find for which they didn’t pay me. I’ll attach the box office screenshots. I ask you to help me in this situation and return my 950 dollars to me

Resolved

$950

Closed my account and not returning my winnings or deposits

I was playing in GoodWin casino for a few weeks, i made a lot of deposits during this time. One day i encountered a problem that i can't deposit money to my account and i created another account just to check if the problem persists. After that it turned out that there was a bank issue, i also contacted GoodWin team about that question and they answered that bank rejected a transaction. After few days in a weekend i tryed to deposit money to my account again and everything seemed fine, i made a lot of deposits and won some money. After that i tryed to withdraw that money and they asked for my passport copy and a selfie with a passport. I did that, and after that they disabled my account and they don't want to return my winnings or my deposits. When i was making a lot of deposits there was no problems at all, i was chatting with them about that deposit problem and etc. I also asked them to remove my duplicate account with which i not made any deposits and not playing any games or bonuses. But they left this account and disabled my account in which i won some money and made a lot of deposits. Please return my money.

Resolved

Complaint Statistics

Resolved 8

Avg. Amount $ 901

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.4/10 ● 75 reviews

Top reviews from our players

Falser

7 years ago

9/10

I play that casino from July 2018. At the beggining there were a lot of technical problems, low bonus system, small amount of providers and tons of minor issues. But now they`ve reached a new level and fixed all that *hit.
What I like:
-license
-fast withdrawals
-big winnings (I was lucky a few times))
-interesting bonuses for me
-nice email bonuses
-nice looking design
-helpfull support

A few bugs or issues...I dont know how to call it. For example I saw wrong description a few times and pictures overlay. When I refered to support, they told me it was a new system update and in 10 minutes everything gonna be fine. Everything went well after 5mins))))
By the way, I want more providers!

Thanks for your feedback. You are right, our support team is really quick to respond to messages :) We fixed some bugs and now our site should work without problems. Also we have added more providers so that our players have more choices for the game. I hope now you can enjoy the game even more with us :)

GoodWin Casino 6 years ago

amazonium

7 years ago

10/10

Its great casino with wide range of games and providers. Nice bonuses promotions. Friendly and fast support. It was no problems with documents verification and cashouts. I like it.

All amatic games are without sounds (May be its only on my computer).

Thanks for your feedback. At the moment, everything is normal with the sound of the Amatic provider, all slots work with sound and without errors. You can check it yourself now. I hope this did not spoil your impression during the game. If you have any problems, please contact us, we are always in touch.

GoodWin Casino 6 years ago

cocojhn

7 years ago

9/10

Cool site with modern design. Game load fast and very nice welcomebonuses that u can chose from. Very interesting. I havent made a withdraw yet but this casino is very nice, some slots even let u check ur casino history on just that slot at the same time u are in it. Im really surprised about this casino. And decent selection of providers all the main ones and more!.

Some techical issues from time to time and small bugs can get annoying sometimes but im ok with it. Thats why not 10 star

Thanks for your feedback. We fixed some bugs and now our site should work without problems. I hope now you can enjoy the game even more with us. If you have any problems, please contact us, we are always in touch.

GoodWin Casino 6 years ago

stewex555

7 years ago

8/10

- The benefits of playing are XP and GW points in order to gain further benefits
- Email bonus offers
- Excellent casino game speed
- Just here is playing the full screen game on the full screen of the PC
- Modern casino design attractive

- The technical problems that are happening, I have always had them from Sunday to Monday, but after contacting the support was all fixed.

GoodWin Casino 6 years ago

KrokaDil

7 years ago

9/10

This casino's style is looking pretty awesome for me. Main game providers are available. Deposits and gains through Skrill and cc also good option for me.

Some bunch small bugs on the site, no so critically but a sometimes a little anoyying, hope they'll fix it. No localization for my country but en version is pretty enough