GoGoCasino

Hello AskGambler!
Why cant they just do it directly you register?
So i deposited a lots of money these last couple of weeks at gogocasino, when you log in its via Bankid, it means they instantly know who you are. Its now been three days since i made a whitdraw from the casino and there is no communicaton at all even though i tried to write to the support. The problem is that their livechat is almost never open.
And one time they said its ”random securitycontroll and it might take up to several weeks for us to check it out. I feel that its way to long time to wait and communication from their side is very bad. The amount i whitdrew is for 40.000kr. Also emediately after my whitdrawl they blocket my account so i can even go in and show you guys i made a whitdrawl. I saw that few coustumers hade the exact same problem with gogocasino as i did so i hope that you can helt me since the casino is unwiling to do so. Called there also and they just said wait wait wait no info at all!

Hello AskGambler, So i depositet a lots of money these last couple of weeks at gogocasino, when you log in its via Bankid, it means they instantly know who you are. Its now been three days since i made a whitdrawl from the casino and there is no communicaton at al even though i tried to write to the support. The problem is that their livechatt is almost never open. And one time they said its ”random securitycontroll and it might take up to several weeks for us to check it out. I feel that its way to long time to wait and communication from their side is very bad. The amount i whitdrew is for 20.000kr. Also emediately after my whitdrawl they blocket my account so i can even go in and show you guys i made a whitdrawl. I saw that few coustumers hade the exact same problem with gogocasino as i did so i hope that you can helt me since the casino is unwiling to do so.

So to try and make a long story short. I started to play on gogo casino about three weeks ago, resulting in only deposits, No withdrawals. I used trustly and BankID as a deposit method in all cases. On sunday 1st of december i played and managed to make a withdrawal on around 2000 euro. Made a withdrawl with the hope of getting my winnings on My bank account within 5 mins. Today is the 14th of december, so 13 days in the waiting. So What has happened? I have frequenltly since then been in contact with the casinos live chat function and spoken to several agents. The first couple of times i just got a standarized answer ”your account is stuck in a security check process, youll get an sms when we know more” after several desperate attempts they gave me a timeframe of up to a month. I feel security checks are fine, but the lack of information and the time frame of a month doesn’t feel ok. I still have No clue wheter i get My money or not. Like i said 13 days and waiting with, No information whatsoever except wait

Background:
I have played casino since 2009 both big and small and I have been going through numerous verification and control procedures.
Mostly these are done and fully handled within a couple of working days. Of course it can take some time but with good communication this is usually no problem.

My case:
The last year we have got a lot of new casino brands in Sweden, usually called Pay N Play casinos.

GoGoCasino is one of them, if I google them, this is the first hit i get.
"Casino | GoGoCasino™ Uttag på 3 minuter | gogocasino.com‎
Annons ads.gogocasino.com/‎
Spela casino med den unika Swipe & Play funktionen hos GoGoCasino™.
Det ska vara enkelt att spela casino. Njut av hundratals slots och live casino spel. 24/7 Kundtjänst.
Betala med Swish. Alltid snabba uttag. Snabba utbetalningar. Inget krångel. Typer: Slots, Live Casino."

This translate to: "Withdrawal in 3 minutes. Play casino with the unique Swipe & Play function at GoGoCasino.
It should be easy to play casino. Enjoy hundreds of slots and live casino games. 24/7 customer service.
Pay with Swish. Always fast withdrawal. Fast withdrawal. No hassel."

This is the type of casino where you don't create an account, you just verify yourself with your mobile bank identification, make a direct deposit from your account via trustly/swish and when you are done playing, you automatically get a withdrawal to that account if you have any money left in the session. This has worked flawlessly for me on all brands ive tried, hajper, snabbare, fastbet, speedybet etc and also GoGoCasino.

I have been playing multiple sessions at GoGoCasino, with big deposits and big withdrawals. I have been depositing over 5000 euros and I have also made withdrawals for around 4000 euros, so a total of 1000 euros deficit.

Last week I wanted to play some slots, as the time was after midnight I know that one of my regular casinos Bethard isn't handling any withdrawals and I didn't want to wait in case I should win anything so I decided to go to GoGoCasino. Did a couple of deposits, around 1000 euros and at last I won back and some more at Flamebusters and then some at Moon Princess til i reached a total of around 2500 euros. I played down to around 2250 euros and decided to end my session. "Swipe and withdraw to account xxxxxxx-xxxx" You are now logged out.

I went to sleep and when I woke up i logged in to my bank account and found out that I didn't received my withdrawal.
I then went to the casino site and tried to login without success, it failed multiple times. I waited for a couple of hours but nothing changed and I didn't receive any information / messages regarding this.

I then contact customer service who informs me that my withdrawal is undergoing a "random security check" and I ask how long this usually takes/how long it could take. No answer but "this is case is at another department"

I wait for two days, still no contact or information. Contact customer service again and get the exact same answer as the first time.

I wait for another two days, again, still no contact or information. This time I don't ask about my case since I know I will get the same answer yet again but instead I ask if there is any way of filing a report or making a complaint about this case directly to the company. This question was just ignored so I guess that they doesn't have this but I instead have to use a third party and directly to the permit givers and or the authorities. While ignoring my question they again, gave me the exact same answer: "Another department, cant give any information or estimate time to handle the case"

We are talking about peoples money here and there is no information at all and no transparency at all.
If I didn't try to look in to this myself I still, after a full working week shouldn't have received any information about this "random security check" at all. In my world this isn't right in any way.