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GoGoCasino - No communication on a delayed withdrawal

RESOLVED

Complaint Info

Disputed casino

GoGoCasino

Amount

kr 20000

Posted on December 30, 2019

Hello AskGambler, So i depositet a lots of money these last couple of weeks at gogocasino, when you log in its via Bankid, it means they instantly know who you are. Its now been three days since i made a whitdrawl from the casino and there is no communicaton at al even though i tried to write to the support. The problem is that their livechatt is almost never open. And one time they said its ”random securitycontroll and it might take up to several weeks for us to check it out. I feel that its way to long time to wait and communication from their side is very bad. The amount i whitdrew is for 20.000kr. Also emediately after my whitdrawl they blocket my account so i can even go in and show you guys i made a whitdrawl. I saw that few coustumers hade the exact same problem with gogocasino as i did so i hope that you can helt me since the casino is unwiling to do so.

Posted on December 30, 2019

Hello JAVKAJ,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with your withdrawal and account. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Fiona/Nicola as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

AskGamblers
Posted on January 4, 2020

Dear @Javkaj,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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