Ag Awards

GoGoCasino - Delayed 40,000 SEK payment and blocked account

Complaint Info
Disputed casino GoGoCasino
Reason Delayed payment
Amount kr 40000
Posted on January 6, 2020

Hello AskGambler!
Why cant they just do it directly you register?
So i deposited a lots of money these last couple of weeks at gogocasino, when you log in its via Bankid, it means they instantly know who you are. Its now been three days since i made a whitdraw from the casino and there is no communicaton at all even though i tried to write to the support. The problem is that their livechat is almost never open.
And one time they said its ”random securitycontroll and it might take up to several weeks for us to check it out. I feel that its way to long time to wait and communication from their side is very bad. The amount i whitdrew is for 40.000kr. Also emediately after my whitdrawl they blocket my account so i can even go in and show you guys i made a whitdrawl. I saw that few coustumers hade the exact same problem with gogocasino as i did so i hope that you can helt me since the casino is unwiling to do so. Called there also and they just said wait wait wait no info at all!

Posted on January 7, 2020

Hello RIXEN70,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with your account and withdrawal. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Nicola/Fiona as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Posted on January 7, 2020

Yes i emailed to that email now, but still what would that help? you still owe me 40000 kronor that i havent got? i won it and then its my money thats kinda true right? So pls withdraw my money that its mine!

Posted on January 7, 2020

Hello RIXEN70,

Thanks for letting us know, in this case, you shall receive a response as soon as possible.

Thank you for your patience and cooperation.

Have a great day!

Posted on January 8, 2020

As i thought cant get no answer, i wont get this money i am so sure on that! like what are you investigatig? always played on diffrent casinons and never have something happend like this! so pls just pay me my money and stop try to come up with things so you guys dont have to do it......

Posted on January 8, 2020


Thank you for your response.

Again, I'm afraid I cam unable to discuss this here due to not having any access to your account or details due to GDPR. In the case you have contacted us directly, please note you shall receive a response in due course.

Thank you and good day!

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