Complaint #17 GoGoCasino

Way over payment time frame, waiting after 25 days

By bazelmans64

3 years ago

I made a withdrawal two months ago but had to be verified first. After I was verified the withdrawal was just in their time frame of 10to 15 business days, then I made another two withdrawals of 2500 on the 27 and the 28th of July Which are still pending.

Now it's been 25 business days I was under the impression that once I had been verified a withdrawal would be quicker and smoother but it hasn't been like that at all I have been told every day for the first three weeks that I inquired about it that it would be 10to 15 business days and these are the rules and regulations and they must stick by them.

Well they are not at all I just continuously get told lies and now 25 business days later I am still getting told not to stress or worry it will be done very soon I am so sick of the continues lies the keep telling me, so could you please help me, thank you.

Disputed Casino GoGoCasino

Reason Delayed payment

Amount $5000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Upon the submitter's latest post, it is now obvious that the player submitted a complaint against the wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

3 years ago

Dear @bazelmans64,

Please clarify if the affected operator is GoGo Casino or GoGo Room Casino.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

GoGoCasino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,320

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

GoGoCasino Complaints

See all complaints for this casino

Payment delayed for over two weeks

I started playing on GoGoCasino in October 2021. Made several deposits and two small withdrawals without issues. Made a withdrawal of 450€ 15.12.2021. It has now been canceled two times without any contact because their system seems to cancel payments automatically if they are not paid out in a week.

I have sent all the documents they have asked for in two different batches and they have all been approved. They even asked for my credit card info which I haven't even used there but gave it anyway if that would have resulted in a successful withdrawal.

I have contacted their support several times. On first contact, I was told that my account is under a standard security check but wasn't given any timeframe. Other contacts have been useless since the department dealing with those checks seems to be busy all the time. The last contact was made on 27.12.2021 when I was once again told that the department is busy but the service agent took my email address and promised to contact me once s/he gets an answer from the department. It has now been more than 72 hours and I still haven't heard back.

I understand that these security checks are mandatory in keeping the business as clean as possible but I don't understand how it can take such a long time especially since I have sent all the documents immediately after they have been requested and all the documents have been approved several days ago