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FEZbet Casino

Item: FEZbet Casino
Rating: 5.8
Author: Goran G.

Our Rating CasinoRank

5.8/10

CasinoRank

Player Rating 7 reviews

5.7/10

7 reviews

Complaint Response 24 complaints

2 days avg. 24 complaints

What we like

Home to leading software companies
Multiple payment options
Live chat is open 24/7
Mobile friendly design
Approved Certification Badges

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

FEZbet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://fezbet.com/en/

Established

2020

Licences

Anjouan Gaming Board

Company

IGplay

Affiliate Program

Mate Affiliates

Languages

English, Polish, Russian, German, Finnish, Portuguese, Norwegian, Hungarian, French

Casino Type

Instant Play, Mobile, Sports, Crypto Casino, Live Casino

FEZbet Casino is an online casino where members can enjoy games from multiple software providers that include Net Entertainment, Pragmatic Play and Push Gaming. The site supports multiple languages that include English, German and Italian and can be reached instantly through a web browser. Members will also be able to log on and play using their mobile devices. FEZbet Casino is licensed and regulated by The Philippine Amusement and Gaming Corporation (PAGCOR).

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America and the United Kingdom. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

The casino can be enjoyed on the go through almost any mobile device such as smartphones and tablets. Players can simply log in using a compatible mobile browser and have access to thousands of the casinos most popular games, no app needed. Players will enjoy a seamless experience just like the web version.

Security and Fairness

When it comes to security the casino takes this seriously which is why they use a high level of encryption to ensure this. Players personal and financial details will always be kept safe and encrypted from unwanted parties.

Games are also monitored for fairness thanks to their random number generator. This will ensure that all games produce fair and random results at all times.

Deposit Methods

Visa, MasterCard, Paysafecard, Payz, Skrill, Neteller, Rapid Transfer, Bitcoin, Litecoin, Ethereum, Interac, MiFinity, AstroPay Direct

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Payz, Skrill, Neteller, Rapid Transfer, Bitcoin, Litecoin, Ethereum, Ripple, Interac, AstroPay Direct, MiFinity

Withdrawal Fees

Withdrawal Limit

EUR 500 per day, EUR 7,000 per month

Currencies

Euros, Polish zlotys, Russian rubles, Norwegian kroner, Hungarian forints, Canadian dollars, Indian rupees, New Zealand dollars, Brazilian reals, Czech Republic korunas, Japanese yen, Australian dollars, Chilean pesos, Peruvian nuevos soles, Swiss francs, Turkish Lira, Thai baht, Nigerian nairas, South African Rand, Singapore dollars

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Pocket Games Soft, iSoftBet, Habanero, BGaming, Amatic Industries, Yggdrasil Gaming, 1x2Games, BF Games, Iron Dog Studios, Playson, Leap, Tom Horn Gaming, Spinomenal, Relax Gaming, Red Rake Gaming, Quickspin, Push Gaming, Pragmatic Play, PariPlay, Nolimit City, GameArt, Ezugi, Evolution Gaming, Endorphina, Elk Studios, Booongo Gaming, Betsoft

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can enjoy over 2000+ video slots from some of the industries best software providers. There are so many games to choose from players may find it easier to filter the games by provider which can make it easier to browse. Other helpful filters include finding games by their features which includes Megaways, Sticky Wilds and Tumbling Reels. Players will be able to enjoy games like the Dead or Alive 2 Slot, Jammi’ Jars Slot, Wolf Gold Slot, Gonzo’s Quest Slot and Starburst Slot.

There are lots of table games here as well so players will have plenty to choose from regardless of the type of game they prefer. Table games can often be more traditional casino games and include variations like Blackjack, Roulette, Poker and Baccarat.

Players will also find some video poker games which can be enjoyable for anyone who likes card games.

Live Casino

The casino is also home to a live dealer lounge where players can bet with real life dealers on games like Live Dream Catcher and Live Baccarat. These kinds of games will all have minimum betting limits which players can switch between to best suit their budgets and the games are open around the clock to suit everyone.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can contact the casino's customer support team. One of the quickest ways to get help is by using friendly live chat service which is open 24 hours a day, 7 days a week. There are plenty of other options too. Players can get further assistance through email or even telephone.

Suggest an edit

Complaints

Read the complaints other players have left for FEZbet Casino. Learn more about complaints.

Show all complaints

Submit complaint

FEZbet Casino - Cannot withdraw account restricted

It says my account is restricted but they haven't requested any verification documents and my withdrawals still aren't being processed. Would like to withdraw my funds and if I need to submit documents I'm happy to do so. Let me know what I can do to complete my withdrawals. I have not received any emails since requesting the withdrawals and asking for an update on live chat. Thank you very much.

Unresolved

฿189477.69

FEZbet Casino - Very slow withdrawal process

I made a withdrawal 10 days ago. Since then they havent even reviewed my withdrawal. Live support says i just should wait, but nothing seem to happen. I dont know, but got a feeling they try to prolong my withdrawal request so that I maybe will cancel it. I did this last time, but this time i wont. Can you help me push forward this complain?

Resolved

kr6500

FEZbet Casino - Account closed with funds and emails being ignored

Hello,

My FezBet account was closed without notice, and I can no longer log in or access my remaining balance.

I contacted their support team, and they informed me that my account was closed due to an “administrative decision.” I have attached the email from FezBet confirming this. In that email they stated I would receive a email regarding my funds but since then, I have not heard any update about the $1,259 balance in my account. It has now been over a week since my account was originally closed and they are now ignoring my emails

I have reached out again to ask about the status of my funds but have not received any response. I am simply requesting that my remaining balance be released. I have attached the email I sent over 4 days ago asking when I will hear about a response regarding my funds to which I never heard a response, and I followed up a day ago with another email to their support and have not heard back.

Resolved

$1259

FEZbet Casino - Chat support providing misleading information

I am extremely upset regarding the following situation. Recently, around $150 was deducted from my account. Early this morning, a corresponding amount was transferred back to my account in HUF currency. This morning, the chat support told me that previous failed deposits had been credited. Are they incorrect? Did they lie, or did they not even check my case? I would also like to know what is going on behind the scenes—what is this confusion with currencies?

It is extremely embarrassing that the chat support provided completely misleading information in this case. I was assured that my previous failed deposits had been credited and that there would be no further issues or inconveniences arising from this. What kind of compensation can I expect?

Also, another withdrawal is pending for more than 3 working days now... Amount is 300000 HUF. Payment is EXTREMELY slow!

Please solve both issues and provide an explanation...

Thanks.

Resolved

Ft300000

FEZbet Casino - Withdrawal is pending for a long time again

Hi,

My withdrawal is pending for a long time again. This is the 4th working day, and seems like it will not be processed today. Chat support can not provide any support of course, only unkept promises and trying to calm me down that everything is all right...

I have an impression the casino is waiting for me to cancel my withdrawal request, since I did not deposit in the last days.

Please help me to solve the issue as soon as possible. Amount: 100000 HUF

Thanks.

Resolved

Ft100000

FEZbet Casino - Waiting for withdrawal for more than 5 working days

Hi,

I have been waiting for my withdrawal to be processed since the 12th of October. I appreciate it was not a working day, but still, this is the 5th working day, and nothing has changed.

I do not really receive support; they are stating they can not contact the finance department, they have no visibility, do not know when it will be processed, etc, and that I have to send a complaint via e-mail, which will be processed in 10 days! What a service...

User name: APZ1989. I am afraid my withdrawal will not be processed at all.

Please support me.

Thank you.

Resolved

Ft150000

FEZbet Casino - FEZbet cancelled my withdrawal attempts 6 times in a row

Hi,

I've been waiting for 7 weeks now to get my money out of FEZbet.

I played a lot of Casino games and took some bets too.

Now I am sitting on 550 Euro, which I tried to get transferred to my bank account.

FEZbet cancelled all of my attempts, always after waiting 5 working days, without an explanation.

In the Livechat, I also didn't get a lot of help, the agents always told me that it would be done manually now, but nothing happened.

Rejected

€550

FEZbet Casino - Have been able to deposit and gamble on my closed account

I have been able to deposit and gamble on account I closed three years ago due to not being in control of my gambling. The operator claimed they had closed my account. I have evidence to support this from an email conversation with them. I have contacted them over a month ago to refund me but I don't get any information from them.

Resolved

FEZbet Casino - They are not paying out my money

After 2 weeks of waiting for my withdrawal of $650, the casino still hasn’t paid it out. They keep referring to the busy finance department and say to keep waiting. I’m not the first one to file a complaint against them. I request assistance in resolving this issue and getting my money.
After my multiple attempts to contact customer support, the issue still hasn’t been resolved. The live chat keeps saying that it’s almost ready, but in reality, nothing is ready.

Email support doesn’t respond at all.

I am asking for help in dealing with them.

Resolved

$650

FEZbet Casino - Keep cancelling withdrawal

Hi,

I deposited €250 into my Fezbet account on February 5th, 2025 and placed a sportsbet for the full amount deposited. The bet won and my account was credited with €475. I withdrew the full €475 on February 5th, 2025 to my bank card that I used to make my deposit.

On February 9th, 2025 this withdrawal was cancelled by Fezbet. After contacting the online chat I was asked to process the withdrawal again and it will be successfully received into my bank card that I deposited from. On February 9th, I withdrew the full €475 again as instructed.

Again it was cancelled on February 13th, 2025. After contacting Fezbet online chat, I was advised it was cancelled due to an update from the service providers side. I asked the online chat if they could elaborate on the supposed update on the service provider side so I could try resolve with my bank. The online chat advised only the Fezbet Finance team would know this and the online chat wouldn't be privy to such information? I asked if they could ask the Finance team to email me an explanation of the issue to my registered email. The online rep said they wouldn't be able to do that? Due to the lack of clarity I decided to end the chat and contact my bank directly. My bank advised that Fezbet keep trying to send US dollars to my account which my bank are declining. My bank said Fezbet need to pay in Euro as this was the currency used to make my deposit on Fezbet. I reached back out to Fezbet online chat to advise that my bank confirmed the Fezbet Finance team have been paying in US dollars and need to processmy withdrawal in Euro and send €475 in order for my bank to successfully apply to my account. The online chat advised this is updated on my withdrawal now and to try withdraw again. So, on February 13th, 2025 I tried withdraw €475 again to my bank account.

Low and behold on Febraury 17th, 2025 the withdrawal has again been cancelled by Fezbet. I reached out yet again to the online chat and now they have instructed me to clear my cache and cookies, login to Fezbet via Google Chrome and process my withdrawal again with a new incognito window? The online chat said I'll only know in 3 business days if this is the issue and the withdrawal is successful. I'm lost for words at this point and extremely frustrated by the lack of clarity from Fezbet to resolve this once and for all so I can get my €475 successfully processed back to my bank account.

Can someone please assist here?Happy to email on my screenshots of my online chat if required as it won't allow me to upload below.

Thanks

Resolved

€475

Complaint Statistics

Resolved 22

Avg. Amount $ 942

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

5.7/10 ● 7 reviews

Top reviews from our players

APZ1989

2 months ago

1/10

Many languages. Lot of games. Multiple deposit options. But in general, this is something what is possible on almost all sites. So not such a big adventage.

Support is almost not available. Chat support can not do anything besides copy-pasting standard template answers. Providing answers via email is REALLY slow. You have a lot of useless bonuses, when you have to spin the amount 40(!!!!!) times to achieve the real money. If you have a little more complex issue, it is hardly possible to get any answer... But of course, you will receive text messages-emails on a daily basis about the non-sense bonuses. I do not recommend to play here

PierreMartinn

10 months ago

9/10

This is a great casino with a wide variety of games, excellent user experience, top providers, and great odds. I received a nice bonus and played sports and jackpots. However, at lower levels, the daily withdrawal limit is €500.

LukasBAuer

10 months ago

8/10

Huge game selection, the site runs very smoothly and the withdrawal time wasn't delayed or anything like some other casinos. Customer support was responsive when I had questions and helped when I had an error in receiving a bonus.

The wagering requirements on bonuses felt a bit high, making it harder to cash out winnings. I wish there were more personalized promotions instead of just generic offers.

Patryk19

3 years ago

10/10

I like this casino because there are a lot of games, and support is on very good quality. The live casino has also a lot of options so you can choose between slots.

The worst in this casino is very low limit of free bonuses. Should be more loyalty bonuses. This is just my suggestion. And should be better with a welcome bonus.

Dansch1994

3 years ago

10/10

Very nice casino!
I liked playing there and my results, withdrawal was paid fast enough.
Good selection of live casino and casino games/slots. Got same amount of bonus money. Was betting on sports. After wagering was completed, I had 470 euros.

inviz

3 years ago

1/10

Good selection of live casino and casino games/slots. The site got decent navigation, I found it easy to find games from the game studios I like. Live chat seems to be online at all times, but sometimes it's "hidden" inside your accounts settings page

* Low withdrawal limits, I'm VIP level 3 (which it takes ages to get to) and I can only withdraw 800 EUR pr day. lower levels can only withdraw 500 EUR pr day.
* VERY slow KYC process. It has taken 10 days to verify my documents now. it took 5 business days before I got an answer that they will verify them within 3 business days.
* Slow withdrawals, it takes 3 business days after KYC verification
* The live chat is hard to read. Yellow background with white text on. it's also buggy and does not auto-scroll to the agents' answer

fb_10206668981978741

4 years ago

1/10

I liked playing there and my results, withdrawal was paid fast enough. Website looks pretty cool, loyalty program attractive. Live chat was always online. Some of the betting odds were one of the best on the market.

I was blocked there after my very first withdrawal :) I made my first deposit of 200 euros. Got same amount of bonus money. Was betting on sports. After wagering was completed I had 470 euros.

As I already mentioned my withdrawal was paid without any issues, but after that my account was blocked. I asked on live chat what is a reason but an answer was that it was decision of the management and can't be discuss further.