FEZbet Casino Complaints

Got bonusmoney after a deposit, which was successfully wagered and ended up as 400 euros in cash. Withdrawal made 6 days ago, during which time i contacted fezbet multiple times by the delay (site promises 3 day withdrawal). Asked if everything is fine with the withdrawal/wagering, and always got told all is good, sorry for the delay. Nothing has still changed, and my withdrawal is hanging. I even got told i would been put in "priority processing", which has made no difference.

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

Whenever I contact support team they don't give any positive response and just say please wait it will be completed soon.

So, now I request you to kindly intervene in this matter and help me get my withdrawal.

I will be really grateful.

I have been promised I will receive the withdrawn amount within 3 working days, but it has not happened again!

I have been waiting for one part of the withdrawal for more than 3 working days. In total, 85000 HUF is pending.

Chat support is not providing any support, obviously, they are mentioning only that everything is all right... Yes, sure...

Please help me solve the case LATEST BY MONDAY, 27.04!

APZ1989

I was promised I would receive my withdrawal within 3 working days, but it has already passed that time frame. This is already the 5th working day, chat support always gives the same replies, such as "we've forwarded it to the finance department."

My USDT-BEP20 withdrawal is still under review.

Crypto transactions are almost instant, so I don't know why it's taking so long.

When I click the verification tab, it says "at the moment your account does not require verification," and I have not been asked to do so by the support team either.

It is 7680INR.

Please solve it ASAP!

Thanks.

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.

Hi

I am extremely upset regarding the following situation. Recently, around $150 was deducted from my account. Early this morning, a corresponding amount was transferred back to my account in HUF currency. This morning, the chat support told me that previous failed deposits had been credited. Are they incorrect? Did they lie, or did they not even check my case? I would also like to know what is going on behind the scenes—what is this confusion with currencies?

It is extremely embarrassing that the chat support provided completely misleading information in this case. I was assured that my previous failed deposits had been credited and that there would be no further issues or inconveniences arising from this. What kind of compensation can I expect?

Also, another withdrawal is pending for more than 3 working days now... Amount is 300000 HUF. Payment is EXTREMELY slow!

Please solve both issues and provide an explanation...

Thanks.

Hi,

I have been waiting for my withdrawal to be processed since the 12th of October. I appreciate it was not a working day, but still, this is the 5th working day, and nothing has changed.

I do not really receive support; they are stating they can not contact the finance department, they have no visibility, do not know when it will be processed, etc, and that I have to send a complaint via e-mail, which will be processed in 10 days! What a service...

User name: APZ1989. I am afraid my withdrawal will not be processed at all.

Please support me.

Thank you.

Hi,

I've been waiting for 7 weeks now to get my money out of FEZbet.

I played a lot of Casino games and took some bets too.

Now I am sitting on 550 Euro, which I tried to get transferred to my bank account.

FEZbet cancelled all of my attempts, always after waiting 5 working days, without an explanation.

In the Livechat, I also didn't get a lot of help, the agents always told me that it would be done manually now, but nothing happened.

Hi,

I deposited €250 into my Fezbet account on February 5th, 2025 and placed a sportsbet for the full amount deposited. The bet won and my account was credited with €475. I withdrew the full €475 on February 5th, 2025 to my bank card that I used to make my deposit.

On February 9th, 2025 this withdrawal was cancelled by Fezbet. After contacting the online chat I was asked to process the withdrawal again and it will be successfully received into my bank card that I deposited from. On February 9th, I withdrew the full €475 again as instructed.

Again it was cancelled on February 13th, 2025. After contacting Fezbet online chat, I was advised it was cancelled due to an update from the service providers side. I asked the online chat if they could elaborate on the supposed update on the service provider side so I could try resolve with my bank. The online chat advised only the Fezbet Finance team would know this and the online chat wouldn't be privy to such information? I asked if they could ask the Finance team to email me an explanation of the issue to my registered email. The online rep said they wouldn't be able to do that? Due to the lack of clarity I decided to end the chat and contact my bank directly. My bank advised that Fezbet keep trying to send US dollars to my account which my bank are declining. My bank said Fezbet need to pay in Euro as this was the currency used to make my deposit on Fezbet. I reached back out to Fezbet online chat to advise that my bank confirmed the Fezbet Finance team have been paying in US dollars and need to processmy withdrawal in Euro and send €475 in order for my bank to successfully apply to my account. The online chat advised this is updated on my withdrawal now and to try withdraw again. So, on February 13th, 2025 I tried withdraw €475 again to my bank account.

Low and behold on Febraury 17th, 2025 the withdrawal has again been cancelled by Fezbet. I reached out yet again to the online chat and now they have instructed me to clear my cache and cookies, login to Fezbet via Google Chrome and process my withdrawal again with a new incognito window? The online chat said I'll only know in 3 business days if this is the issue and the withdrawal is successful. I'm lost for words at this point and extremely frustrated by the lack of clarity from Fezbet to resolve this once and for all so I can get my €475 successfully processed back to my bank account.

Can someone please assist here?Happy to email on my screenshots of my online chat if required as it won't allow me to upload below.

Thanks

I have made multiple withdraws several times but those always gets stuck on ”pending” and then after few days someone cancels every one of them.

I have tried to solve the issue in livechat but cant get nothing but some automatic answers from there(i have screenshots as an example)

I have also tried to contact Fezbet via email but haven't had any responses.

Hello. I have an account in Fezbet Casino. He has delayed my withdrawal since last May 8th of EUR 500. Also I have 2 more withdrawals request of EUR 500 on May 10th and May 11th. The only answer that they gave me via chat is that "is in proccess" and that I should wait- Also via mail, gave me the same answer. Please, can u help me Askgamblers?

On February 27th, 2024, I requested a withdrawal via CC over 500 Euro from FEZbet (Transaction ID 395664157).

This was processed on March 4th but was declined by my CC provider.

I directly requested another withdrawal over the same amount via Bank Transfer that day.

According to FEZbet, this has been processed 3 days later, on March 7th.

It's been now over a week and the amount hasn't been credited to my bank account yet.

Just as a reference, a withdrawal from Sportuna, which is another provider from their company, has been credited within 24 hours on my bank account, after it has been processed.

I contacted support each day this week via their live chat. They are not willing to help me in any way. It was an awful and time-consuming experience.

Also, they've been contacted 4 times (throughout 2 individual tickets) via email to receive information they are not "allowed to share" via chat. No answer at all, as of now.

I also contacted my bank whether there was an incoming transaction there has been declined. They can't do anything without information like sender, IBAN, etc.

Either something happened with this transaction, but this would require their support to get things resolved, or it never has been processed.

There is no chance I can see for me to solve this problem by myself, unfortunately. So I see this as the last chance to receive my withdrawal somehow.

Hi,

Here i am once again, as you forced Sportaza to cooperate i hope that your precious help will be crucial in this case as well. So as you probably already know Rabidi's casinos/bookmakers follow a very simple pattern : once they notice that the account is a winning one they close it, for no reason at all even when you send all the documents requested and they are approved ( As you seen on the screenshot ). Especially when you have several unsettled pending bets ( I sent screenshots as well, after what happened with Sportaza i took screenshots of everything this time ) they try to close your account to steal the future winnings. They did the same on Lucky Heroes ( Owned by Rabidi as well ) as well, they closed my account and stopped answering but you don't handle problems related to this casino so i submited my complaint somewhere else.

So today they closed my account and here are all the proofs, if you need more screenshots i have every single thing. They will probably send my pending withdrawal ( since the 23/11/2023 ) and my current balance next week but they won't answer anymore like Lucky Heroes and Sportaza did, so i need to make you that they'll release an official statement like Sportaza was forced to do where they promise to monitor my pending bets and pay them out in case they are winners ( wich is extremely likely given the current odds and how my favourite club Manchester city never fail to finish in the top 4. Thanks, once again ).

Best regards,

< full name removed >