Complaint #54 FEZbet Casino

USDT withdrawal pending for 8 days no technical reason

By simoff35

4 months ago

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.

Disputed Casino FEZbet Casino

Reason Delayed payment

Amount €316

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body, the AskGamblers Complaint Team has no other option but to reject the complaint.

simoff35

4 months ago

I have officially reported this matter to the Anjouan Gaming Board (Compliance) as a regulatory breach for falsified payment status. I am now awaiting their investigation.

FEZbet Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $842

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

FEZbet Casino Complaints

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Payment delayed intentionally

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

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