EUSlot Casino

EUSlot Casino - EuSlot Casino refuses to process withdrawal and has made some ridiculous requests instead that lacks justification

€3519.8

Today I deposited $30 at this casino using my EcoPayz account. I did not take a bonus and turned over my deposit amount more than the required number of times. Then I requested a withdrawal of $100 to the same EcoPayz account. After approx. 45 minutes I got an email stating that my withdrawal was cancelled and I needed to submit pictures of my bank card. Although, I did not deposit with or request a withdrawal to a bank account (bank card). I entertained this illogical request by submitting photos of my bank card and requested (again) from the casino a withdrawal of $100 to my EcoPayz account. Lo and behold, I receive another ridiculous email stating that my 'pics. of my card' were not approved and I now need to upload my bank statement showing my name and showing the card belongs to me! Also, my withdrawal request was cancelled again by the casino. Strangely, no reference was made about my EcoPayz account although that was the deposit method used and requested withdrawal method.

I refused to have my intelligence insulted and therefore sent a response requesting clarification on why pics of my bank card and bank statement are needed. If these things are not relevant to the transaction I view it as an invasion of my privacy.

I received another email asking for the same documents and with none of my questions answered and my cashout denied.

I believe this casino is stalling on paying out. I have been playing at EuSlot casino for years, verified my account and made many deposits and withdrawals to the same EcoPayz account without any difficulties. And my EcoPayz account documents were submitted and approved a long time ago.

Note: If supporting documents are needed to substantiate my claims I am able and willing to provide these.

EUSlot Casino - Waiting withdraw 350e and account problems

$100

I had an email user account Euslot.com. I deposit 15.10.2021 to my account and won 350€. After 15.10.2021 they changed system and I could not login anymore using the email account but they still found my account and wanted documents. The withdraw was cancelled because I had not downloaded documents.

I asked how do I send documents and they said that only way is to upload docs to their site. They said that I need make a new Trustly account. 18.10.2021 so I deposit 20e and then downloaded documents. 20e was refunded to my bank.

Euslot.com email support is replying that they are checking my account. Today is 21.10.2021. There are many reasons why I believe that they pay my withdraw but I'm still awaiting payment. Also you can think of this feeling that at first you can't login to the account and later you need deposit 20e so they can pay to withdraw and then you need to wait many days when they check this.

EUSlot Casino - Withdrawals keep getting rejected

€350

Hello,

I would like to raise a complaint for consistent withdrawal rejection and misleading customer service from the side of euslot.com

Originally my 1st withdrawal was rejected because I made the initial deposit with a new debit card. After I verified the debit card I still get withdrawal rejections and the reasons keep changing. First it was because of an issue on the side of the casino. They encouraged me to make new deposits (while their terms and conditions say that every deposit comes with a x3 wager). Today I specifically asked them if it would be ok if I make a small minimum deposit and try to withdraw the money again (with the same debit card I used this week). I asked which were the alternative deposit methods, and the support verified that if I make a deposit with my Visa everything should be ok with my withdrawal. And again it was rejected. The last reason the casino gave was because my payment provider blocks the amount and the transaction. I checked with my bank over the phone and they see no attempts from the casino for any payments. I also double checked my online banking and I see no track record of blocked transactions. I asked the casino to provide me with the chat transcripts from this week and I am still waiting for a response from them about it.

I am attaching the email correspondence with the casino. I am awaiting for the chat copies so I can provide them to you. Basically I had the same conversation today with the email messages in screenshots 4, 5 and 6. If you can request chat transcript from them as proof that would be great!

EUSlot Casino - Not honoring their own VIP program

Hi,

I've tried to get some clarity from this casino regarding my member level but i'm not satisfied with the answer and believe its not correct. I've tried with the online chat and my personal manager which is doing a good job but its still not alright.

As you can see in the attachments i've got 106111 xp points which is more then enough to level up more then once, this is also confirmed because i need -40000 points to level up.

You can clearly see that 4 levels are unlockable and i have more then enough points to unlock them and receive the bonuses that comes with it ofcourse.

The answers (see attachment) i got are saying that i've reached the highest level but why aren';t they unlocked then and why didn't i receive the bonus.

I'd like to receive the level and bonuses that match my xp points.

I don't want to be negative about this casino because overall the are great but this issue is something that need to be solved and not being avoided by giving me other bonuses.

EUSlot Casino - Self Exclusion with brand under same licence

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is EU Slot. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates EU Slot and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with EU Slot and deposit the following amount on

1500 - 31/7/20

500- 31/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted EU slot by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

I have used all the same personal registration details as my original Bobcasino account

Name: < removed >

DOB:< removed >

Address: < removed >

EUSlot Casino - IDeal deposits still pending after 4 days

€2000

August 1st I made a deposit of 100 and 50 euros. I see my deposit in my history but these have been pending for 4 days. I have contacted customer service several times. I keep hearing the same thing to wait.
I also sent all the evidence that I paid. But I don't hear from EUslot.com.
The customer service indicates that they have forwarded it to the finance department. But I can't speak to them either.

EUSlot Casino - My account has been unfairly disabled

€150

Dear Askgamblers,

When I started playing on your casino I was 18 years old and I did not deposit a lot of money.
I think I have been playing on this casino for around 4 months now. At the beginning all of the deposits and withdrawals went very well and very quick. When you asked me to sent more documents I did and I sent you everything you asked for. And it got approved so I kept playing.
I had my wins and my losses. But never deposited more than 800 euros at the time. I had wins and losses.
I made a list with all my deposits and withdrawals. It came to 2180 euros of deposits, 1417,50 of withdrawals and I still had 570 euro pending so it would be only a 192,5 lose. So I kept waiting on my withdrawal requests to be approved. But every day I went to their 24/7 help desk. But they kept telling me to wait a bit longer for the withdrawal to be approved. One day I asked them to give me someone on a higher department to help me. And they gave me contact with Aleks. He told me that I had to send in more documents. So I did and sent them every document they wanted from me. The withdrawals were made on 16 March and until 15 April without hearing anything about them suddenly my account has been disabled. They sent me an email with the information that I have been using multiple accounts. Which I am not, I asked them which email or anything they found that would duplicate anything from my account. All emails with EUslot will be attached to this complaint. I got a response from Aleks and he found an account with the email stijnbra****[email protected]. And Stijn is a friend of mine who plays on his own account. And then I got another response on my question why is my account disabled. In this email they said that the email was j*rdi*us*ink@up*mail.nl but I have never heard of this email and I don't get the fact that they both say another email and both of the emails are not correct.

I hope that you have enough information and see the process I have been going through.
I saw another complaint being solved so I hope we can solve my problem as well.

Kind Regards,

Jordi Bos

EUSlot Casino - Let me open account and play despite several self exclusions on same license

€570

Dear askgamblers
I have several active self exclusions on the license N1 interactive Ltd.
First bob casino, betchan casino, spinia casino, avalon78 casino, betamo casino, slotwolf casino, paradise casino and after that i played at euslot casino.

I have talked To them over a week now and they just asking me To Wait every time, geting no where.
While i talked To them a support agent told me that if you self exclude from one N1 interactive Ltd casino you cant play on any in the same license.

When you self exclude on there casinos you click a alternetive on How long you want your self exclusion To be and then you get a confirmation email, thats it.
No email was sent after asking why i want to self exclude or asked me if i had a problem on any of the casinos.
They ignored the self exclusions and the signs that was there. And did not follow the responsible gambling law.
Registration details was same on all casinos and i have sent in my passport for them to get my history.

I Would like my deposits back on euslot, no withdrawal was made here. Total deposits 504 euro
Hope we can solve this serious issue.
Best regards

EUSlot Casino - Missing Skrill deposit

€504

on 14th February i deposited 30 euros in order to play the slots. Its pending ever since eventhough the my deposit is completed and accepted from my side. Financial department as stated they trynna find a solution but i wasnt given spesific timeframe for that. After 5 days i decided to submit a complaint in order to have a solution here. I know euslot will fix this its legit.

€30

Complaint Statistics

Resolved 10

Avg. Amount $ 812

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

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Player rating

8.2/10 ● 46 reviews

Top reviews from our players

itsAmas

10 months ago

8/10

This casino has a nice selection of games and great bonuses, plus having your own VIP contact really adds a personal touch to the whole experience! The website is easy to navigate, and I’ve found it reliable when it comes to withdrawals but needs to wait.

Their customer service can be a bit slow at times, which can be a bit annoying if you need help right away. Also, I’ve run into some technical issues here and there, but nothing too major that ruined my fun.

MariosGeorgiou

2 years ago

10/10

Euslot is the best online casino. The withdrawal not take so much long only 3 days which is very good for me. Also I have a very good VIP MANAGER, when I want something he is here to help me for everything.

Dear MariosGeorgiou, We are so delighted with such a sincere review of yours! It's always a pleasure for us to know that you're enjoying your time in our casino. We are doing our best to ensure the excellent gaming experience for our players, and we are glad to hear that we've earned your trust. Thank you for being a part of our casino, and wishing you lots of luck! Warm regards, EUSlot Casino Team

EUSlot Casino 2 years ago

10/10

I’m on Euslot about 4 years Now, and I don't Find anything better like this Casino. Always good staff and I have the best VIP Manager, Andrew.
You become always the best bonuses and you can So easy cashout. Good win rate and the best games to play.
Verry grateful!

Dear danimartin025, Thank you for your feedback! It's heartwarming to know that you are enjoying your experience with us. Thank you for being a part of the EUSlot family for 4 years! Your feedback is what drives us to continue doing our best to ensure that all our player spend only the best time in our casino. May good luck and fortune always be on your side! Warm regards, EUSlot Casino Team

EUSlot Casino 3 years ago

natanaelbarboi

10/10

Hey Kim, as I've said. First of all, You are the Best VIP manager cause You always have time for me. Second, EUSlot is the Best casino ever!
Only easy ways to play, good Games, cash in and cash out are really easy to do.

Dear Natanaelbarboi, Thank you for sharing your experience with us! We are happy to hear that you've been enjoying playing at our casino, and we thrive to inspire trust in every single of our players, your words mean a lot to us! If you experience any troubles or need help, do not hesitate to contact us any time is comfortable for you - we work round the clock and are always glad to help you.

EUSlot Casino 3 years ago

10/10

EUSlot is the best Casino I've ever played. I’m here about 4 years Now , and always have much good time playing , deposits are easy and So are withdrawal too, less then a day you have the Money in your account.
There are many good games and really good staff when you have issues, they Find always a way.
I also have a very very good VIP manager, Andrew! You May Find yours. :)

Dear DANIMARTIN025, Thank you for your positive review! We are pleased when our players enjoy spending time at our casino and share their positive experiences. Thank you for highlighting our deposit and withdrawal process, as well as our wide selection of games and the customer support. At our casino, we constantly strive to improve everything in order to meet each player's expectations. A high level of your satisfaction at the casino is our top priority. If you experience any issues, you are always welcome to contact us. Our customer support team is available for assistance round the clock. Thank you for choosing our casino, and may the fortune be on your side! Warm regards, EuSlot Casino Team

EUSlot Casino 3 years ago

navalasta

7/10

The support team is very fast and nice people, lot of goods games in this site. There are a lot of cool slots here that I have not seen on other sites.

There are problems with the withdrawal of money.
I have been waiting for a very long time, more than a week, although most platforms have already solved these problems and the withdrawal of money is fast.

Dear NAVALASTA, Thank you so much for sharing your experience with us! We are happy to hear that you are satisfied with our wide range of games. We do our very best to add the newest and the best slots available. Thank you for mentioning our support team! They work 24/7 and always try to help resolve players' issues as fast as possible. We are sincerely sorry to hear that you're not completely happy with the process of withdrawing money, sometimes the speed of the withdrawal does not only depend on the casino, but also on the payment method you chose. However, we will definitely take your comments on board. Wish you only good luck ahead! Best regards, EUslot Casino team

EUSlot Casino 3 years ago

10/10

I play for 3 years, and I have more played. But I Find EUSlot Casino only the best.
You can find all the games you want, easy win, easy play and easy cash in/out.

The staff are the greatest that you can find, and when you are lucky maybe you can have your best personal manager as I have :).
Thanks to all the staff but specially thanks to my personal manager, Carter ! :)

Dear DANIMARTIN025, It is a pleasure having such nice customers like you. We are working hard to meet our customer's expectations. It is good to know, that you are pleased with our customer service and the variety of slots. Thank you for being with us for 3 years! May good luck and fortune always be on your side! Warm regards, Euslot Casino Team

EUSlot Casino 4 years ago

Blackjax

10/10

EU slot casino was one of the first N1 interactive casino that I had signed up on. The casino operates with a gambling license issued by Malta Gaming Authority. The casino has a very simple design and all the important tabs are listed on left of the screen. After signing up at the casino you can fill up your profile and the entire process takes up to 10 minutes. The casino offers you to play in 9 currencies and you can choose any currency while signing up. If you are not happy with your selected currency on signing up you can change it anytime on any deposit. The casino offers you a minimum of 5 payment methods for every currency and the minimum amount for deposit and cash out is €20 and €30 respectively.

Talking about the list of providers the casino has almost 50 providers that include big names like Play’Ngo, BTG, Netent, Red Tiger, Yggdrasil, NoLimit City, Elk, Microgaming, Thunderkick, Quickspin, Pragmatic Play and many more. You can enjoy these slots with a real money deposit or play these slots with their amazing first deposit bonus which is a 100% up to €300 and also a 55% reload bonus which is a weekly bonus up to €300 which you get on Friday provided you made a deposit in the past 7 days. The wager requirements are 40 times the bonus money and you get 14 days to clear the wager. The minimum deposit to claim any bonus is €20. Apart from the above-mentioned bonus the casino also gives a few deposits with lower wagers to players.

The casino processes cash out in under 8 hours provided you are verified. The verification takes up to 24 hours. The support staff is very helpful and is there for you 24x7 on email as well as live chat.

My personal experience at EU slot has been amazing as I am on a good profit at this casino. So far, I have made deposits close to €400 and cashed out around €800. The games run smooth and without any glitch. The casino has player friendly RTP so you can always trust this casino.

Dear BLACKJAX, Thank you so much for such kind words! We are happy to know, that you are satisfied with everything. Thank you for appreciating our fast service and wide range of slots. We always put great effort into trying to make our players' journey as pleasant as possible. Wish you only good luck ahead! Kindest regards, EUslot Casino Team

EUSlot Casino 4 years ago

10/10

I didn’t find a better online Casino than EUSlot Casino, I play on this Casino since 2017 and everything is more than perfect. Good staff my personal manager is always there FOR me, cashout work Fast as always, and I don't find a problem that the staff doesn't resolve can! Find the best Casino online. Big up Euslot!

Dear DANIMARTIN025, Thank you for being a part of EUslot family! We are delighted when players enjoy the game and the support team in our casino. We are pleased that you enjoy your experience in EUslot Casino. Please let us know if we may be of assistance at any point in the future! Sincerely, EUslot Casino Team

EUSlot Casino 4 years ago

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