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EUSlot Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 46 reviews
8.3/10
46 reviews
Complaint Response 10 complaints
1 day avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

EUSlot Casino welcomes you to its website with generous bonus offers, and displays top and latest winners. You can see the number of active tournaments in the menu if you're eager to start playing for rewards. Whether you want to join their VIP program or install the casino app, everything is easy to find, making the playing experience that much smoother.

What we like
  • 24/7 live chat
  • Top tier software providers
  • Multiple payment options
What we don’t like
  • Processing fees apply for some payment methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


EUSlot Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.euslot.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Polish, Spanish, Russian, Portuguese, French, Bulgarian, Kazakh, Estonian, Greek, Japanese, Hungarian, Arabic, Chinese, Korean, Croatian, Hindi
Casino Type
Instant Play, Mobile, Live Casino

General Information About EUSlot Casino

EUSlot Casino was founded in 2018 by N1 Interactive Ltd. and has an MGA licence. This licence and the highly respected operator are already two indicators that we are dealing with a reputable online casino. The casino has been awarded with AskGamblers Certificate of Trust, which speaks for the provider as well. 

The sign-up is easy and only some basic information is required for you to claim the bonus and start playing. You can choose from a wide range of languages in a side menu. EUSlot Casino is available on desktop and mobile via their app.

Players can access a large selection of games from top providers such as NetEnt, Wazdan, Microgaming, Pragmatic Play, or Yggdrasil. There are also numerous promotions and a great VIP program. Before registering, remember to check our online casino review to learn more about EUSlot Casino.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for EUSlot Casino. Learn more about complaints.

Show all complaints
EUSlot Casino - EuSlot Casino refuses to process withdrawal and has made some ridiculous requests instead that lacks justification

Today I deposited $30 at this casino using my EcoPayz account. I did not take a bonus and turned over my deposit amount more than the required number of times. Then I requested a withdrawal of $100 to the same EcoPayz account. After approx. 45 minutes I got an email stating that my withdrawal was cancelled and I needed to submit pictures of my bank card. Although, I did not deposit with or request a withdrawal to a bank account (bank card). I entertained this illogical request by submitting photos of my bank card and requested (again) from the casino a withdrawal of $100 to my EcoPayz account. Lo and behold, I receive another ridiculous email stating that my 'pics. of my card' were not approved and I now need to upload my bank statement showing my name and showing the card belongs to me! Also, my withdrawal request was cancelled again by the casino. Strangely, no reference was made about my EcoPayz account although that was the deposit method used and requested withdrawal method.

I refused to have my intelligence insulted and therefore sent a response requesting clarification on why pics of my bank card and bank statement are needed. If these things are not relevant to the transaction I view it as an invasion of my privacy.

I received another email asking for the same documents and with none of my questions answered and my cashout denied.

I believe this casino is stalling on paying out. I have been playing at EuSlot casino for years, verified my account and made many deposits and withdrawals to the same EcoPayz account without any difficulties. And my EcoPayz account documents were submitted and approved a long time ago.

Note: If supporting documents are needed to substantiate my claims I am able and willing to provide these.

staus Resolved
$100
EUSlot Casino - Withdrawals keep getting rejected
Hello,

I would like to raise a complaint for consistent withdrawal rejection and misleading customer service from the side of euslot.com

Originally my 1st withdrawal was rejected because I made the initial deposit with a new debit card. After I verified the debit card I still get withdrawal rejections and the reasons keep changing. First it was because of an issue on the side of the casino. They encouraged me to make new deposits (while their terms and conditions say that every deposit comes with a x3 wager). Today I specifically asked them if it would be ok if I make a small minimum deposit and try to withdraw the money again (with the same debit card I used this week). I asked which were the alternative deposit methods, and the support verified that if I make a deposit with my Visa everything should be ok with my withdrawal. And again it was rejected. The last reason the casino gave was because my payment provider blocks the amount and the transaction. I checked with my bank over the phone and they see no attempts from the casino for any payments. I also double checked my online banking and I see no track record of blocked transactions. I asked the casino to provide me with the chat transcripts from this week and I am still waiting for a response from them about it.

I am attaching the email correspondence with the casino. I am awaiting for the chat copies so I can provide them to you. Basically I had the same conversation today with the email messages in screenshots 4, 5 and 6. If you can request chat transcript from them as proof that would be great!
staus Resolved
EUSlot Casino - My account has been unfairly disabled
Dear Askgamblers,

When I started playing on your casino I was 18 years old and I did not deposit a lot of money.
I think I have been playing on this casino for around 4 months now. At the beginning all of the deposits and withdrawals went very well and very quick. When you asked me to sent more documents I did and I sent you everything you asked for. And it got approved so I kept playing.
I had my wins and my losses. But never deposited more than 800 euros at the time. I had wins and losses.
I made a list with all my deposits and withdrawals. It came to 2180 euros of deposits, 1417,50 of withdrawals and I still had 570 euro pending so it would be only a 192,5 lose. So I kept waiting on my withdrawal requests to be approved. But every day I went to their 24/7 help desk. But they kept telling me to wait a bit longer for the withdrawal to be approved. One day I asked them to give me someone on a higher department to help me. And they gave me contact with Aleks. He told me that I had to send in more documents. So I did and sent them every document they wanted from me. The withdrawals were made on 16 March and until 15 April without hearing anything about them suddenly my account has been disabled. They sent me an email with the information that I have been using multiple accounts. Which I am not, I asked them which email or anything they found that would duplicate anything from my account. All emails with EUslot will be attached to this complaint. I got a response from Aleks and he found an account with the email stijnbra****[email protected]. And Stijn is a friend of mine who plays on his own account. And then I got another response on my question why is my account disabled. In this email they said that the email was j*rdi*us*ink@up*mail.nl but I have never heard of this email and I don't get the fact that they both say another email and both of the emails are not correct.

I hope that you have enough information and see the process I have been going through.
I saw another complaint being solved so I hope we can solve my problem as well.

Kind Regards,

Jordi Bos
staus Resolved
€570

Complaint Statistics

Resolved 10
Avg. Amount $ 812
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

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Player rating
8.2/10 46 reviews

Top reviews from our players

They have a great selection of games that I like to play. Plus my VIP manager is awesome. She always responds super quickly to my needs which is nice. Also has my absolute favorite game.

Nothing really as of yet my only thing would be that sometimes the cash out requests take hours to approve but once done, are in my bank in less then a day.

Dear HOLLIE2525, Thank you for posting such a positive review. We are really pleased that you are enjoyed with variety of the games. We do our best to provide each player only with positive emotions and fantastic experience. Only good luck ahead! Kindest regards, EUSlot Casino Team

user avatar

Very good casino. My manager always helps me and tries to get everything out of it for me. I am very happy with the customer service and the games on offer.

At the moment I still have an open profit that will be checked, will let you know how it ended.

Dear HENDRIK97, Thank you for your feedback on our casino! We are extremely happy that you are satisfied with the slots, support team, bonuses, and other aspects. Thank you for staying with us! Warmest regards, EUSlot Casino Team

user avatar

I play on EuSlot.com site, from one year. They have a great staff, and only cool bonuses, they work really fast and really good 24/7 on clock.
You can cash out really fast, and that's why i don't want to change EuSlot casino never. :)
My personal manager, Carter from EuSlot casino, is also the best personal manager that I've ever have.
Carter answering always fast, and have only the best bonuses for me.
So, thanks for being so pro, Euslot.com!

Dear DANIMARTIN025, We appreciate you taking time and writing such nice words about our online casino. We are happy that you found another home with us, that is what we strive for every player to feel! Our customer support team send you their love and wish you the best of luck and only big wins ;) Kindest regards, EUSlot Casino Team

user avatar

Fast communication with chat. They are friendly but it depends who is helping you. If you have a problem it could be that they say its your problem. And not theres.

Couldn't withdraw with trustly because of a fault in there system, they keep.saying that I did something wrong and that I only can make withdraw on computer. They say because Trustly does not allow withdrawals made on mobile. On other online casinos this is not a problem.

Now I made payment by bank transfer but this could take.7 days they say. On other casinos this takes max 2 working days.

Dear YOURTAK, Thank you for your review of our casino. We greatly appreciate your words. We promise that we are constantly trying to improve our work and do our best to help our players. As for the delays in carrying out the withdrawal of funds, on our part, we did everything in the shortest possible time. Unfortunately, not everything is up to us. As for the inability to withdraw funds through Trustly by phone, this is the policy of the payment system itself. Also, when withdrawing funds via Bank Transfer, we confirmed your cashout according to the casino rules, but after that, everything depends on the side of the bank. We will be glad to see you again in our casino and guarantee that everything will be at the highest level. Best regards, Euslot Casino Casino

user avatar

Game selection is large
No lagging on iPhone.
Deposit options are available for Canadians.
Support is available for Canadians.
When making a deposit it’s in the account right away.

Three days to verify the account and the same documents were requested more than once while there was a pending withdrawal.

Bonus terms although clear on their site can easily be misunderstood.

Be careful with free spins. They can add a requirement on your cash balance stopping you from a withdrawal.

I decided to close account based on the little things that make it bery difficult to play at ease.

Dear JOHNNYGOTTHEBONE, Thank you for your review on our casino. We really appreciate that you liked the game selections and availability of payment methods for players from Canada. Concerning the verification, we want to draw your attention to the fact that EUSlot Casino is famous for our truly fast process of verification. We want to emphasize, that a lot of players noted quick verification and cashouts in their reviews. Moreover, we have described this in our “FREQUENTLY ASKED QUESTIONS”, paragraph “How long does proof of identity take?” The only one reason why this process can take long time is when the player replies the request to send appropriate documents slowly. What is more, we reserve the right to reject the document in case it is not relevant and request an appropriate one. The security of each player is very vital for us, and we need to be sure that account belongs to the exact player in order to make a withdrawal. Secondly, I would like to state that we put all efforts to make the bonus terms and conditions simply to read and understand. We described every piece of information and encourage player to get familiar with bonus terms before registration. Moreover, our support live-chat is available round the clock and every player has the possibility to contact us anytime to get more information about the bonus rules. Sincerely, EUSlot casino support team

user avatar

Legit and trusted online casino with lots of games. Costumer service is fast to response, especial mention to: Carter, Elizabeth, Elijah and Kenny for giving patience to answer all my concern and very fast withdrawal. Mine takes 1 day only❤❤❤😊

Dear LEAANN, Thank you for your kind words about our friendly support and fast withdrawals, much appreciate. We always try to pay out the winnings to our players in the shortest time possible to make the experience enjoyable and convenient for our players. Hope you will be our player for many years and promise that we will do our best to make your playing comfortable and enjoyable. Warmest regards, EUslot casino team

user avatar

Everything. Customer service is able to update very quickly, which is rare on online sites with this list, quick deposits and trouble-free withdrawals of our products, I recommend.

Dear STEREJO17, Thank you for taking the time to write a positive review about our casino! We appreciate our players and try to meet with all needs. Moreover, one of our main purposes is to provide players with comfortable playing and good mood. One of the main things for players is a fast and easy withdrawal process which we try to ensure:) We wish you the best of luck and to only win in EUslot casino! Kindest regards, EUSlot Casino Team

user avatar

AG certified casinos are all good and I have yet to find a bad one. AG know the market and punters better than ANY other review site and they really do bring rogue casinos to account. EUslots is a fun, safe place to play.

Dear BARZY26, Thank you so much for your feedback! Hearing that you've been traveling through a lot of online casinos yet found ours to be fun and safe, brings tears of joy. We are very happy to know that we earned your trust! Wish you only good luck ahead! Warmest regards, EUSlot Casino Team

user avatar

Live chat is always there on the site. Site has a lot of various games to play and even live games thats all the nice things i can say about this site.

Easy to deposit but when withdrawing comes all hell. Like its my 5th attempt and live chat tells me the same thing to keep try cashing out. But they send me this same message each time. "We would like to inform you that your withdrawal request was declined due to technical issues. Kindly make new cashout request and wait until it will be processed according to a queue.

Kind regards,
EUSlot Casino team

" i will remove this review if they can process my payment which i rightfully should have.

Hello TDOTCLUB, We’re sorry to hear of your less than satisfactory experience with EUSLot casino and hope you will accept our sincerest apologies. We want to inform you that your last cashout was successfully processed. For more details we recommend you contact us via email or live. Our customer service will be glad to provide you with the information regarding your last withdrawal. We value our customer's opinions and would like to thank you for bringing this to our attention. Warmest regards, EUSlot casino team

user avatar

Customer service is able to update very quickly, which is rare on online sites with this list, quick deposits and trouble-free withdrawals of our products, I recommend.

Dear FIKACZ, We are happy that your experience at EUSlot Casino has been so enjoyable! Our support team works round the clock to provide each player with answers to all questions. Moreover, we try to proceed withdrawals as fast as it is possible. Thanks for staying with us! Our team wishes you lots of winnings and fun from now on :) Warm regards, EUSlot casino team

user avatar

EUSlot Casino News

Read all news about EUSlot Casino, check for updates and stay tuned for exclusive bonuses.

Release Your Inner Wild For a Portion of 1,000 Spins at EUSlot Casino
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The weekends were made for partying and things are about to get wild at EUSlot Casino! Every Sunday, if you’re up for it, you can take on the king of beasts for a chance to win a share of 1,000 spins! The casinos’ Wild Weekend runs every Sunday but is heavily guarded by lions. It’ll take a wild roar and incredible strength, but it’ll all be worth it if you win a share of the spins. Go Wild This WeekendStaying in is the new going out, and at EUSlot Casino there is more than one reason to visit there every weekend. Every Sunday, they are launching their Wild Weekend Tournament and you’re all invited to take part. There are 1,000 bonus spins in the prize pot which will be shared among the top 30 players. To get involved in the action all you have to do is spin the reels and multiply your fortune. Release your inner Wild and you could win a share of 1,000 every Sunday at EUSlot Casino.You can pick any online slots you like and play any time between Sunday 00:01 UTC to 23:59 UTC. You will earn 1 point for every €1 you wager, and your points will be added to the leaderboard.Get Ready for the Prize Pot There are thirty winning positions on there, and if you can secure a place before the tournament finishes you will win one of the following prizes:1st Place: 250 bonus spins2nd Place: 150 bonus spins 3rd Place: 100 bonus spins 4-5th Place - 50 bonus spins6th Place - 35 bonus spins 7th Place - 25 bonus spins 8-18th Place - 20 bonus spins 19-30th Place - 10 bonus spins Prizes will be credited to your account within 48 hours and there is a 3x wagering requirement on any winnings derived from the spins. Your spins will be credited on their Viking Voyage Slot and full terms and conditions are available on their website. Good luck! 

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