Hello,
I would like to raise a complaint for consistent withdrawal rejection and misleading customer service from the side of euslot.com
Originally my 1st withdrawal was rejected because I made the initial deposit with a new debit card. After I verified the debit card I still get withdrawal rejections and the reasons keep changing. First it was because of an issue on the side of the casino. They encouraged me to make new deposits (while their terms and conditions say that every deposit comes with a x3 wager). Today I specifically asked them if it would be ok if I make a small minimum deposit and try to withdraw the money again (with the same debit card I used this week). I asked which were the alternative deposit methods, and the support verified that if I make a deposit with my Visa everything should be ok with my withdrawal. And again it was rejected. The last reason the casino gave was because my payment provider blocks the amount and the transaction. I checked with my bank over the phone and they see no attempts from the casino for any payments. I also double checked my online banking and I see no track record of blocked transactions. I asked the casino to provide me with the chat transcripts from this week and I am still waiting for a response from them about it.
I am attaching the email correspondence with the casino. I am awaiting for the chat copies so I can provide them to you. Basically I had the same conversation today with the email messages in screenshots 4, 5 and 6. If you can request chat transcript from them as proof that would be great!
Complaint Info
Disputed casino
Reason

Dear @mitkosk,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Dear MITKOSK,
We are really sorry to hear that you have faced such an unpleasant situation. Our team is currently working on the issue you reported. We value your custom and I assure you that we will provide you with detailed information once we investigate the situation.
With kind regards,
EUSlot Casino Team
Dear ASKGAMBLERS Team,
We want to inform you that all the player's funds were successfully withdrawn.
As for delays with payments, we want to describe the situation. Unfortunately, there was a technical issue with the payment provider and after the confirmation of the withdrawal from our side, the payment automatically became unsuccessful so that we recommended the player to use an alternative method to make a cashout.
We believe that this complaint should be marked as resolved because all withdrawals are successful.
Thank you for understanding!
Kindest regards,
EUSlot Casino team
Dear Euslot,
I filed the complaint because the instructions and reasons given regarding the withdrawal were quite misleading and not consistent.
Nevertheless, I confirm that the withdrawal was payed out and everything is ok now. Thank you for looking into this. Your effort and fixing the issue is much appreciated from my side.
Kind regards

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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