I've tried to get some clarity from this casino regarding my member level but i'm not satisfied with the answer and believe its not correct. I've tried with the online chat and my personal manager which is doing a good job but its still not alright.
As you can see in the attachments i've got 106111 xp points which is more then enough to level up more then once, this is also confirmed because i need -40000 points to level up.
You can clearly see that 4 levels are unlockable and i have more then enough points to unlock them and receive the bonuses that comes with it ofcourse.
The answers (see attachment) i got are saying that i've reached the highest level but why aren';t they unlocked then and why didn't i receive the bonus.
I'd like to receive the level and bonuses that match my xp points.
I don't want to be negative about this casino because overall the are great but this issue is something that need to be solved and not being avoided by giving me other bonuses.