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EUSlot Casino - Pending withdrawal for more than 7 days after the account was verified

RESOLVED

Complaint Info

Disputed casino

EUSlot Casino

Amount

€ 3519.8

Posted on August 8, 2023

Hi,
I deposited few times at this casino, never taken any bonus during deposit and wagered more than their 3x requirement. Casino team stated that my account is already verified.

I requested for my first withdrawal(of 3519.80€), its status continues to be in "pending" for more than 7 days. They advertised in the site's FAQ that it only takes one hour to process. In the chat section they mentioned it may take up to 48 hours. I have tried to reach their support teams, they continue to state that it's being processed by their finance department and they refuse to give me any timeline for that. It would be great your service can solve my issue at the earliest.

I used same bank transfer for my deposit and withdrawals.

Thank you for your attention and your support.

AskGamblers
Posted on August 11, 2023

Dear EUSlot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on August 11, 2023

Dear NEVK and AskGamblers Team,

We are happy to share some good news with you!

In our casino, we care about satisfaction of our customers, and we would like to inform you that player's withdrawal request was successfully approved on August 10th, 2023, at 05:46 UTC. The funds should be credited to the bank account in the few banking days.

We want to bring to your attention that the player's deposit was previously transferred to the payment provider. According to the anti-fraud policy, deposit required additional checking, specifically making sure that the funds have reached us.

Thank you for your comprehension and patience on this matter! We believe that this complaint can be marked as resolved now.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you!

Best Regards,
EUSlot Casino Team

Posted on August 11, 2023

I confirm that I received funds. Thanks AskGamblers team for your effort.

AskGamblers
Posted on August 11, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

EUSlot Casino Complaints

  • 10 of 10 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 812 USD avg amount

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