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DuxCasino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 88 reviews
9/10
88 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

This is an amazing-looking casino site with instant access to thousands of games. It offers something for everyone, from slots and jackpot games to poker and roulette, as well as many promotions to keep the good times rolling. 

What we like
  • Great welcome offer
  • Amazing games selection
  • Fast payment processing
  • 24/7 multilingual live support
  • Lucrative bonuses and VIP club
What we don’t like
  • List of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


DuxCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.duxcasino.com/
Established
2020
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Mobile, Live Casino
VIP / Loyalty Program
VIP Program
Social Platforms
Telegram, Facebook, Instagram, X

General Information About Duxcasino

Duxcasino is a state-of-the-art online casino available in English and German languages. Similarly to other great instant casinos, it’s available on both desktop and mobile devices without any downloads.

After signing up, players can claim a multi-stage bonus offer or join many of the ongoing tournaments and promotions. Player loyalty is rewarded through the VIP program, unlocking various benefits like bigger cashback or higher withdrawal limits. High rollers can try their luck with Duxboxes, an instant reward system activated when depositing €30 or higher amounts.

There are also many free-play and low-stakes games, providing a friendly and welcoming environment for beginner players. Continue reading our Duxcasino casino review to learn more about it before you sign up.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for DuxCasino. Learn more about complaints.

Show all complaints
DuxCasino - Multiple Withdrawals Canceled and Missing Payment Method

Dear AskGamblers Team,


I’m reaching out regarding a serious issue with DuxCasino, where multiple of my withdrawal requests have been repeatedly canceled without any valid explanation.


My account is fully verified, and I have not claimed any bonuses. I’ve made several deposits using both credit card and Neteller, which were clearly listed as available payment methods at the time of deposit. However, when I tried to withdraw, only e-wallets (Skrill and Neteller) were available — the credit card option completely vanished from the withdrawal section once my withdrawal via CC was canceled.


Despite following all requirements and using the same deposit methods, my withdrawals were canceled multiple times — specifically, three withdrawals of €999.50 each and a fourth one of €1,019, all rejected by the casino without a clear reason.


To comply with standard casino procedures, I even made an additional deposit via Neteller, which I fully wagered, intending to use it for a future withdrawal in case the casino required that the withdrawal be processed to the most recent deposit method. I did this despite already having funds available in my account, solely to ensure full compliance with their payment policy. However, I have not yet submitted a new withdrawal request, as the credit card withdrawal option has disappeared, leaving me uncertain about how to proceed and which methods are genuinely available for cashouts. I tried all of them without a positive outcome.


When I contacted their support team, they mentioned a technical issue on their side and advised me (multiple times) to try again using another payment method. Unfortunately, the problem remained unresolved, and no proper resolution or timeframe has been provided.


I’ve been gambling online for nearly 18 years, and I have never experienced anything like this. It’s extremely concerning and disappointing, especially since other players have reported similar withdrawal problems with DuxCasino.


I kindly ask for your assistance in reviewing this matter and ensuring that DuxCasino processes my rightful withdrawal and provides a clear, transparent explanation regarding the missing credit card option and repeated cancellations.


Please note that I have full screenshots documenting all deposits, withdrawals, cancellations, and communication with their support team attached.


Thank you very much for your time and support.


Kind regards,

Martin

staus Resolved
€4000
DuxCasino - Winnings confiscated without a given reason

I created an account for DuxCasino on the 17th of March 2022. I made a deposit of 60€ and used a 100% deposit bonus. After carefully playing the games allowed by the bonus terms with the accepted bet amounts I was able to win 4753€ after reaching the wagering requirements. After this I sent them documents such as pictures of my ID, selfie with my ID, proof of address and a screenshot of the deposit confirming it was legit. After consulting the live chat I was informed that the max withdrawal per day is 2500€ so I made a withdrawal for that amount. In the early hours of 18.3.2022 I received email that my account was successfully confirmed and that my withdrawal was accepted. Unfortunately on the morning of 18.3.2022 I received an email saying that my account was closed. From this point on it was silence from Dux casino and my emails were unanswered. In May I finally got contact and we arranged a video call through google meet for "additional verification". This video call consisted of basic questions which I of course answered truthfully. After this call I got an email stating that my remaining balance was confiscated and the decision is final. The decision seems very odd since months before my account was accepted and I was able to withdraw a part of the winnings which would indicate that there were no terms violated.

I'd like to know the reasoning behind confiscating my winnings and mainly what I'm looking for with this complaint is for me to get my remaining winnings of 2253€ that were left in my balance.

staus Resolved

Complaint Statistics

Resolved 5
Avg. Amount $ 2,223
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

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Top reviews from our players

Inactive user
4/10

The casino looks good and has a wide selection of games, plus a reasonably sized welcome bonus is becoming fairly difficult to come by as time progresses, a negative trend in the industry in that regard.

A few of the terms and conditions raise concerns about the legitimacy of the casino. If a casino has to state this:

"The Casino, its directors, employees, partners, service providers do not warrant that the software or the Website is/are fit for their purpose, do not warrant that the software and Website are free from errors, do not warrant that the Website and/or games will be accessible without interruptions, shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities, howsoever caused, that may arise in relation to your use of the Website or participation in the games."

… it makes you wonder why, as you're essentially stripping yourself of any and every dispute that could arise, regardless of what it is—including straight-up game manipulation, I would imagine. Correct me if I’m wrong. Because of this glaring red flag, I was stopped in my tracks swiftly after having a look around the different categories, which, sadly, I will not be playing unless these terms can be clarified a bit for peace of mind.

Hello, We are very sorry that you rated our site so low, and it did not meet your expectations. We want to assure you that the game on our site is absolutely fair, since we cooperate with the best providers in this field. When trying to withdraw funds, you may be asked to verify your account, but after that you can withdraw funds without any problems. We hope for your understanding. Best regards, DuxCasino Team.

user avatar

DuxCasino is giving me a solid experience! Their welcome offer is great and really drew me in, plus the selection of games is amazing, I can play roulette, baccarat, and blackjack, my all-time fave!!! I also appreciate the fast payment processing, it feels good to get my payouts quickly. The 24/7 live support has been a lifesaver whenever I’ve had questions. On top of that, the lucrative bonuses and VIP club perks make playing here even more exciting!

On the downside, I’ve found that DuxCasino has some restricted countries, which is a bit frustrating. I actually suggested it to a friend from another country since I really enjoy it, but he can’t access the site because of those restrictions. I really wish they could expand access because the platform is so much fun to use.

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

DuxCasino has great bonuses and a huge game selection. The website looks great and is easy to use. Slots are fair. The live chat support is super helpful for any questions! Love playing here!

Hello, Mrgrund! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

I'm on my second week at this place and I love the quick withdrawals. Nice site design and fast games make me come here more often. All providers that are important to me are collected in this place.

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

So much games.. I like it.. But best thing and most important for me is support
For first time I see so good support.
Thank you to Mike for all help!
Cash out transaction is fast, verification is fast..
10/10 I will play only here..
Love you!

Please make hooyu verification to make upload pdf files for address approvement. I lose 2 hours while we find another option for verification but thank you to. Support for all help!!!

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

This casino is an example of how a casino should work. Bonuses are constantly distributed, you can get a lot of free spins, for example. Support is generally fine, money is withdrawn very quickly. They had problems at one time, but in principle everything was solved.

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

Nice selection of slots by most of the top providers. They have a bunch of promotions but nothing that great, an average welcome bonus and then mostly mystery drops and tournaments.

On my 3rd deposit I decided to join a tournament for new members. I deposited $50 and went back to the tournament page to see which slots I wanted to play, but couldnt find the tournament that I had just joined. So after over an hour with customer service, they tell me that that tournament is not currently active. Then why was I given the option to "Join" it and then taken directly to a deposit screen. I told customer service that had I not joined that tournament I would have then chosen the "duxbox" as reward for my $50 deposit, is there anyway that I can still get the "duxbox" seeing as I can't join the tournament.

They responded with (Charlie 11:51 PM) At this moment in time, it is kind of late for you to get the duxbox. You should check in later in regards to that"

So I come back 10 hours later and ask about the Duxbox once more and they tell me
(Freddie 08:38 PM) At this moment in time, it is kind of late for you to get the duxbox. You should check in later in regards to that.

They both said the same thing word for word, so I'm pretty sure there AI chatbots, which is no big deal, but I would rather talk with a human that has a conscience and is capable of showing compassion or sympathy. When I deposit at a casino I consider it as paying for a service, I give them money and in return I can play there games and claim there bonuses and sometimes they give me money back. So when I deposit and am expecting to be part of a tournament or receiving a bonus, and they can't deliver, well then its time to move on to and find a new casino that can and will deliver.

Hello, dear! We are sorry that your experience at DuxCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] We’ll work with you to resolve any issues as quickly as possible. Your satisfaction is important to us, dear, and we will do our best to improve a current bonus system. Best regards, DuxCasino Team.

user avatar

There was a large amount of games available. The payouts werent comparable to other sites though. I spent around $300 and used there welcome bonus. Wasnt on the site long as below

I was number 1 in the queue and had to wait over 15mins for anyone to reply. I like to play many casinos and usually only play at the ones regurlarly who have good customer service and withdrawals without hassle. This is not a casino that I will be playing at anymore. Account closed

Hello, dear! We are sorry that your experience at DuxCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] We’ll work with you to resolve any issues as quickly as possible. Your satisfaction is important to us, dear, and we will do our best to improve a current bonus system. Best regards, DuxCasino Team.

user avatar

I've tried playing in Duxcasino and I have to say that I was impressed by their wide selection of live dealer games and slots from various providers. I think that it's also great that they have an app.

It's nice that they have a live chat function but it would be better if they had us players talking to real humans instead of robots. it just feels like talking to ai. When I had an issue with a transaction, the answers were a little vague.

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

Well-rounded process - registration is intuitive, bonuses are given on every milestone, slots could be given a ribbon for their quality. Deposit and withdrawal could be better. I've got no wallet supported, so I needed to create one. y3

What does not suit me in this casino is the highest minimum deposit amount, and there would be more of all sorts of various tournaments. I consider this casino to be one of the best. <3

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

DuxCasino News

Read all news about DuxCasino, check for updates and stay tuned for exclusive bonuses.

DuxCasino's €15K Is Up for Grabs in First Tourney Round
Promotion DuxCasino's €15K Is Up for Grabs in First Tourney Round

A brand new tournament is taking part at DuxCasino and there is €15,000 in the prize fund. The Spring Grand Festival is round one of the tournaments which runs until 11 April but stay tuned as more rounds are coming. To take part in the first round all you have to do is play selected online slots and if you can fight off the competition, you’ll win a slice of the prize pot. Spin the Reels to WinThere will be a series of prize pots released at DuxCasino and round one has already started. The current prize fund stands at €15,000 which will be shared among the first 100 people on the leaderboard. To secure yourself a position you will need to play participating online slots which include titles like Majestic King, Book of Tribes, and Mammoth Rampage. Pick from selected online slots and every time you win, you also win leaderboard points.The minimum bet to start earning points towards the leaderboard is €0.20. What’s so interesting about this tournament though, is how you collect points! You will earn one point for every win you accumulate. This means that every time you win, you also win one point and it does not matter how much you wager! Naturally, the more points you collect, the higher up the leaderboard you will climb. The Final StagesNow, listen carefully because this is important. 10% of the score you gain during each round will also be collected as credit points. This will then be added to your score during the final round (round 3). The PrizesIf at the end of the first round you have secured one of the 100 winning positions you’re in for a treat. Finish in the top five to win one of the following:1st Place - €1,7002nd Place - €1,5003rd Place - €1,1004th Place - €8005th Place - €700Other prizes are equally as impressive and will be credited into your casino account and of course, full terms and conditions apply.Then stick around and wait for part two! Good luck!

Steal the Top Spots to Win a Share of €3K or 3,000 Spins at DuxCasino
Promotion Steal the Top Spots to Win a Share of €3K or 3,000 Spins at DuxCasino

If you need a midweek pick-me-up, we’ve found just the place. DuxCasino has launched a midweek tournament and the prize pot consists of €3,000 plus 3,000 additional spins. To take part and stand a chance of topping the leaderboard, all you have to do is play your favourite online slots. If you are one of the 70 top players on the leaderboard, once the tournament has finished, you’re guaranteed to win a prize. Take a Mid-Week SpinThe DuxCasino tournament is short and sweet. It runs for four days, and you must have an active account to take part. The casino has selected a collection of online slots to play, you can pick any ones you want, and the more you play, the higher up the leaderboard you’ll climb. Play selected online slots at DuxCasino and you’ll earn leaderboard points to hopefully win a share of €3,000 or 3,000 extra spins.As long as you have made at least one deposit you will receive 1 point for every €1 you stake and there is no minimum bet to start participating. If you want to steal the victory you need to make it into the leaderboard in the top 70 positions before the tournament closes. Steal the Top Spot The prize pot is a generous one, and your position is determined by how many points you collect. If you want to fight off the competition you’ll need to collect as many points as you can. The leaderboard is displayed at the casino along with how much time you have left to enter. Once the tournament is over your prizes will automatically be credited to your account. Speaking of prizes, if you finish in the top 10 you’ll win a share of the €3,000 pot. Finish in the top 3 to win the following:1st - €10002nd - €5003rd - €200Cash prizes will be paid into your account with a mere 5x wagering requirement. If you win a share of the 3,000 spins instead, your winnings will be subject to a 15x wagering requirement. Anything left in your account once you complete these are yours to keep! All we ask is that you read the terms and conditions before you enter.

Try Your Luck With DuxCasino for a Share of €7,000 Weekly Prize Pool
Promotion Try Your Luck With DuxCasino for a Share of €7,000 Weekly Prize Pool

DuxCasino is all about hosting massive tournaments, and they've done it again this time! Lucky Seven Tournament stretches throughout February and brings a chance to snatch a share of €7,000 in weekly prize pools!That's right, every week means a new chance with a reloaded prize pot so let's see what you must do to get in!Collect Multipliers Now!Of course, to join the tournament, you first must be a member at DuxCasino and the easiest way to become one is to visit the casino via our links and seize one of DuxCasino bonuses.Take your chances with DuxCasino and be in for a €7,000 weekly prize pool!As usual, this one's easy as one, two, three! All you have to do is collect as many multipliers as possible to position yourself on the leaderboard. How? Well, it's pretty simple: every win rewards you with a score based on the win multiplier, so for instance, if you wagered €1 and won €10, you will receive 10 points.Essentially, the more multipliers you score, the better:1 point for a win with a multiplier of 1 to 910 points for a win with a multiplier between 10 and 4975 points for a win with a multiplier between 50 and 99150 points for a win with a multiplier between 100 and 499750 points for a win with a multiplier of 500 or moreThere are dozens of qualifying games so we won’t bother listing them all, but we’re pretty sure you will find something you like. For those multipliers to count toward the promotion, you will be asked to place a minimum of €0.5 per spin. Now let's proceed to prizes, shall we?Four Weeks x €7,000As we said, each of the four weeks in the tournament features a cool prize pot of €7,000 that will be shared among 100 winners, so make those multipliers count!We're currently in week three of the tournament, ending on 21 February. However, you still have enough time to participate, as the points are accumulated throughout the contest! The tournament's final week is set to begin on 22 February and run through the month's end.If you wish to join, don't waste any more time! Just make sure to pore over the casino's Terms and Conditions, and you'll be good to go!Good luck!

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