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DuxCasino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 88 reviews
9/10
88 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

This is an amazing-looking casino site with instant access to thousands of games. It offers something for everyone, from slots and jackpot games to poker and roulette, as well as many promotions to keep the good times rolling. 

What we like
  • Great welcome offer
  • Amazing games selection
  • Fast payment processing
  • 24/7 multilingual live support
  • Lucrative bonuses and VIP club
What we don’t like
  • List of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


DuxCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.duxcasino.com/
Established
2020
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Mobile, Live Casino
VIP / Loyalty Program
VIP Program
Social Platforms
Telegram, Facebook, Instagram, X

General Information About Duxcasino

Duxcasino is a state-of-the-art online casino available in English and German languages. Similarly to other great instant casinos, it’s available on both desktop and mobile devices without any downloads.

After signing up, players can claim a multi-stage bonus offer or join many of the ongoing tournaments and promotions. Player loyalty is rewarded through the VIP program, unlocking various benefits like bigger cashback or higher withdrawal limits. High rollers can try their luck with Duxboxes, an instant reward system activated when depositing €30 or higher amounts.

There are also many free-play and low-stakes games, providing a friendly and welcoming environment for beginner players. Continue reading our Duxcasino casino review to learn more about it before you sign up.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for DuxCasino. Learn more about complaints.

Show all complaints
DuxCasino - Multiple Withdrawals Canceled and Missing Payment Method

Dear AskGamblers Team,


I’m reaching out regarding a serious issue with DuxCasino, where multiple of my withdrawal requests have been repeatedly canceled without any valid explanation.


My account is fully verified, and I have not claimed any bonuses. I’ve made several deposits using both credit card and Neteller, which were clearly listed as available payment methods at the time of deposit. However, when I tried to withdraw, only e-wallets (Skrill and Neteller) were available — the credit card option completely vanished from the withdrawal section once my withdrawal via CC was canceled.


Despite following all requirements and using the same deposit methods, my withdrawals were canceled multiple times — specifically, three withdrawals of €999.50 each and a fourth one of €1,019, all rejected by the casino without a clear reason.


To comply with standard casino procedures, I even made an additional deposit via Neteller, which I fully wagered, intending to use it for a future withdrawal in case the casino required that the withdrawal be processed to the most recent deposit method. I did this despite already having funds available in my account, solely to ensure full compliance with their payment policy. However, I have not yet submitted a new withdrawal request, as the credit card withdrawal option has disappeared, leaving me uncertain about how to proceed and which methods are genuinely available for cashouts. I tried all of them without a positive outcome.


When I contacted their support team, they mentioned a technical issue on their side and advised me (multiple times) to try again using another payment method. Unfortunately, the problem remained unresolved, and no proper resolution or timeframe has been provided.


I’ve been gambling online for nearly 18 years, and I have never experienced anything like this. It’s extremely concerning and disappointing, especially since other players have reported similar withdrawal problems with DuxCasino.


I kindly ask for your assistance in reviewing this matter and ensuring that DuxCasino processes my rightful withdrawal and provides a clear, transparent explanation regarding the missing credit card option and repeated cancellations.


Please note that I have full screenshots documenting all deposits, withdrawals, cancellations, and communication with their support team attached.


Thank you very much for your time and support.


Kind regards,

Martin

staus Resolved
€4000
DuxCasino - Winnings confiscated without a given reason

I created an account for DuxCasino on the 17th of March 2022. I made a deposit of 60€ and used a 100% deposit bonus. After carefully playing the games allowed by the bonus terms with the accepted bet amounts I was able to win 4753€ after reaching the wagering requirements. After this I sent them documents such as pictures of my ID, selfie with my ID, proof of address and a screenshot of the deposit confirming it was legit. After consulting the live chat I was informed that the max withdrawal per day is 2500€ so I made a withdrawal for that amount. In the early hours of 18.3.2022 I received email that my account was successfully confirmed and that my withdrawal was accepted. Unfortunately on the morning of 18.3.2022 I received an email saying that my account was closed. From this point on it was silence from Dux casino and my emails were unanswered. In May I finally got contact and we arranged a video call through google meet for "additional verification". This video call consisted of basic questions which I of course answered truthfully. After this call I got an email stating that my remaining balance was confiscated and the decision is final. The decision seems very odd since months before my account was accepted and I was able to withdraw a part of the winnings which would indicate that there were no terms violated.

I'd like to know the reasoning behind confiscating my winnings and mainly what I'm looking for with this complaint is for me to get my remaining winnings of 2253€ that were left in my balance.

staus Resolved

Complaint Statistics

Resolved 5
Avg. Amount $ 2,223
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

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Top reviews from our players

Yeah, geo-restrictions dispirit but besides this nothing bad. Great mobile interface, awesome games, and no problems with deposits and withdrawals. That's why 9!

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

Many, many different slots on different themes are really collected here! I already have a few favorite slots, but I try new ones periodically. I really like the design of the lobby, everything is very stylish and easy. You're the best!

Hello, dear! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future! Best regards, DuxCasino Team

user avatar

Casino and graphics are good supports too.I have nothing to add, I am a new customer and I am not very satisfied. All the games launch quickly and I easily found the ones I play the most, Which is great.

I am not happy with the casino because their bonuses in no way managed to cover the fun for me.i got a total of 150 free spins 100 spins of which every day 20 spins per day and from them i got 0.50$ or 1.00$ for 20 spins. This is a joke and an insult. :) Unfortunately I will be deleting my account. I don't like playing where bonuses are mocked. Nowadays bonuses have become a lie. you give big money and get yellow coins, no thanks!

Hello, Stanko! Thanks for sharing your feedback.We appreciate your kind comments. We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you didn't like our bonuses. Your satisfaction is important to us, Stanko, and we will do our best to improve our current bonus system. Best regards, DuxCasino Team.

user avatar

I like this casino, it had all games. Many deposit options and fast payout. The support is very good fast and helps with any problems. The best bonuses that I see. Very nice

Hello, Jan! Thanks for the awesome review, dear! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, DuxCasino Team.

user avatar

Hello from Montenegro. My favorite casino at this time has all the games, bonus and other activities are provided, full access and no one gets angry with you when you make money ;)
I wanted to thank these casino managers because they started to pay me a large amount of money I won without any problem..

Not a complaint, just a small request: it would be great if you could make a refund to the card we made the deposit on.
Nothing more to write about anyway

Hello, dear! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future! Also we will also take into account your request and I hope we will be able to satisfy your needs. Best regards, DuxCasino Team.

user avatar

I love that they have a variety of games, all my favorites. Great first deposit bonuses and every week there are certain days with great bonuses. I also get weekly emails offering me great deals. I pay by Interac and withdraw via Interac.
I had a slight hiccup when I sent in verification papers but it was my error but even with that my account was verified almost instantly and in under 2 days I had my $1500 winnings deposited via Interac into my bank account!

I couldn't say enough great things about this site! Anyone having issues with withdrawing or verification, it has to be on the customer's end because it was simple and fast.

The reason I only gave 9 stars and not 10 is because it takes forever for their site to load. I play at a few different online casinos via my cell phone and it's only this site that takes forever. If that was fixed it would be a solid 10 stars!

Hello! Thank you for the feedback. Nice to see that you enjoy your time in our casino! Best regards, DuxCasino Team

user avatar

One of the best Live-Chat experiences ever
Lighting fast verification
Lightning-fast payouts, even the first one after successfully wagering (400x the deposit)
GREAT selection of games (just Mental by NoLimit City is missing)

AWESOME Bonuses, "easy" to wager.
Put some good use to the Welcome Bonus! 😁

There's one major flaw at DuxCasino... as previously stated > "Mental" by NoLimit City is currently missing. 😒
I'll update my review once I encounter an actual flaw at the casino.

Hi! Thank you for the feedback. We are happy to hear that you like our support team :) Best regards, DuxCasino Team

user avatar

DUXCASINO has a nice variety of games. Their site is well organized and easy to choose different providers group. Customers service from chat has been quite fast and friendly. Their bonus program offer are quite good also.

First time when I won from this Casino I went through painful verification progress by the time my documents were all approved, I already played back my winnings!
Now second time I tried to withdraw they said my account need to be verified and documents are needed again! But won't tell me what I document...So don't expect to win second time and your account need to be Again verified lol.

Hey! Thank you for the feedback. We will try to improve the verification process and make it better for the players. Best regards, DuxCasino Team

user avatar

I delivered all the documents. The first payouts have worked now I've been waiting for a payout for 3 weeks!
Now more documents are required !!!
Everything delivered now radio-silent !!

Hello! Sorry to see that you meet such a problem with your withdrawal :( Can you pls send us an email to [email protected] with a letter subject "AskGamblers review"? Let us check everything. We will need an email from your account and more details about the problem with withdrawal. Best regards, DuxCasino Team

user avatar

Dux casino was released in 2020 and is operated by N1 interactive with an operating license issued by the Malta Gaming Authority. The entire site has a sleek design and almost all of the site is drenched in the color purple with all important tabs easily visible in white. The site has War bonnet as a logo for its site and the name Dux means leader and it sure leaded the way for the Chili partners group for launching their casino. The mobile site is also very good and loads up quick.
You can sign up at the casino in under 30 seconds and start playing as soon as you verify email and fill up your profile. The casino offers you 9 currencies including EUR. NZD, USD and you can change your currency whenever you want. The casino gives you more than 4 deposit and withdrawal option for every currency.
The casino has 49 slot providers and you can play on more than 5550 slots. they have industry biggies like Playtech, Netent, PlayNGo, BTG, Elk, Thunderkick, Yggdrasil, Push gaming and many offer. The casino offers a welcome package of $500 that goes across 3 deposits. First and second deposit bonus of 100% and 75% up to $150 and third deposit bonus of 100% up to $200. The minimum deposit to claim any bonus is $20 or your currency equivalent.The wager requirements are 40 times the bonus money and you get 14 days to finish wager requirements. The casino also runs daily, weekly and monthly tournaments. The casino also offers loyalty free spins every two weeks which are 30 or 40 frees spins without deposit.
The casino has a very helpful support staff and be it live chat or email they solve your queries as soon as possible.
The casino verifies your account in under 120 hours and passport is a must along with bank statement.
My experience with the casino has always been great and all my bonuses were credited without any hassle. They process withdrawals in order of first come and generally it takes about 6 hours to receive money.

The casino has recently updated the list of restricted games while being on bonus and has added a lot of previously allowed game to that list. I make my deposit using NZD currency and neteller is not available as deposit option.

Hi! Thank you for the feedback. We are happy to see that you enjoy our casino :) Best regards, DuxCasino Team

user avatar

DuxCasino News

Read all news about DuxCasino, check for updates and stay tuned for exclusive bonuses.

DuxCasino's €15K Is Up for Grabs in First Tourney Round
Promotion DuxCasino's €15K Is Up for Grabs in First Tourney Round

A brand new tournament is taking part at DuxCasino and there is €15,000 in the prize fund. The Spring Grand Festival is round one of the tournaments which runs until 11 April but stay tuned as more rounds are coming. To take part in the first round all you have to do is play selected online slots and if you can fight off the competition, you’ll win a slice of the prize pot. Spin the Reels to WinThere will be a series of prize pots released at DuxCasino and round one has already started. The current prize fund stands at €15,000 which will be shared among the first 100 people on the leaderboard. To secure yourself a position you will need to play participating online slots which include titles like Majestic King, Book of Tribes, and Mammoth Rampage. Pick from selected online slots and every time you win, you also win leaderboard points.The minimum bet to start earning points towards the leaderboard is €0.20. What’s so interesting about this tournament though, is how you collect points! You will earn one point for every win you accumulate. This means that every time you win, you also win one point and it does not matter how much you wager! Naturally, the more points you collect, the higher up the leaderboard you will climb. The Final StagesNow, listen carefully because this is important. 10% of the score you gain during each round will also be collected as credit points. This will then be added to your score during the final round (round 3). The PrizesIf at the end of the first round you have secured one of the 100 winning positions you’re in for a treat. Finish in the top five to win one of the following:1st Place - €1,7002nd Place - €1,5003rd Place - €1,1004th Place - €8005th Place - €700Other prizes are equally as impressive and will be credited into your casino account and of course, full terms and conditions apply.Then stick around and wait for part two! Good luck!

Steal the Top Spots to Win a Share of €3K or 3,000 Spins at DuxCasino
Promotion Steal the Top Spots to Win a Share of €3K or 3,000 Spins at DuxCasino

If you need a midweek pick-me-up, we’ve found just the place. DuxCasino has launched a midweek tournament and the prize pot consists of €3,000 plus 3,000 additional spins. To take part and stand a chance of topping the leaderboard, all you have to do is play your favourite online slots. If you are one of the 70 top players on the leaderboard, once the tournament has finished, you’re guaranteed to win a prize. Take a Mid-Week SpinThe DuxCasino tournament is short and sweet. It runs for four days, and you must have an active account to take part. The casino has selected a collection of online slots to play, you can pick any ones you want, and the more you play, the higher up the leaderboard you’ll climb. Play selected online slots at DuxCasino and you’ll earn leaderboard points to hopefully win a share of €3,000 or 3,000 extra spins.As long as you have made at least one deposit you will receive 1 point for every €1 you stake and there is no minimum bet to start participating. If you want to steal the victory you need to make it into the leaderboard in the top 70 positions before the tournament closes. Steal the Top Spot The prize pot is a generous one, and your position is determined by how many points you collect. If you want to fight off the competition you’ll need to collect as many points as you can. The leaderboard is displayed at the casino along with how much time you have left to enter. Once the tournament is over your prizes will automatically be credited to your account. Speaking of prizes, if you finish in the top 10 you’ll win a share of the €3,000 pot. Finish in the top 3 to win the following:1st - €10002nd - €5003rd - €200Cash prizes will be paid into your account with a mere 5x wagering requirement. If you win a share of the 3,000 spins instead, your winnings will be subject to a 15x wagering requirement. Anything left in your account once you complete these are yours to keep! All we ask is that you read the terms and conditions before you enter.

Try Your Luck With DuxCasino for a Share of €7,000 Weekly Prize Pool
Promotion Try Your Luck With DuxCasino for a Share of €7,000 Weekly Prize Pool

DuxCasino is all about hosting massive tournaments, and they've done it again this time! Lucky Seven Tournament stretches throughout February and brings a chance to snatch a share of €7,000 in weekly prize pools!That's right, every week means a new chance with a reloaded prize pot so let's see what you must do to get in!Collect Multipliers Now!Of course, to join the tournament, you first must be a member at DuxCasino and the easiest way to become one is to visit the casino via our links and seize one of DuxCasino bonuses.Take your chances with DuxCasino and be in for a €7,000 weekly prize pool!As usual, this one's easy as one, two, three! All you have to do is collect as many multipliers as possible to position yourself on the leaderboard. How? Well, it's pretty simple: every win rewards you with a score based on the win multiplier, so for instance, if you wagered €1 and won €10, you will receive 10 points.Essentially, the more multipliers you score, the better:1 point for a win with a multiplier of 1 to 910 points for a win with a multiplier between 10 and 4975 points for a win with a multiplier between 50 and 99150 points for a win with a multiplier between 100 and 499750 points for a win with a multiplier of 500 or moreThere are dozens of qualifying games so we won’t bother listing them all, but we’re pretty sure you will find something you like. For those multipliers to count toward the promotion, you will be asked to place a minimum of €0.5 per spin. Now let's proceed to prizes, shall we?Four Weeks x €7,000As we said, each of the four weeks in the tournament features a cool prize pot of €7,000 that will be shared among 100 winners, so make those multipliers count!We're currently in week three of the tournament, ending on 21 February. However, you still have enough time to participate, as the points are accumulated throughout the contest! The tournament's final week is set to begin on 22 February and run through the month's end.If you wish to join, don't waste any more time! Just make sure to pore over the casino's Terms and Conditions, and you'll be good to go!Good luck!

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