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Page 4 – Player Reviews for DuxCasino

DuxCasino
Welcome Bonus

100% up to €150 + 150 Bonus Spins, 1st Deposit Bonus

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 90 reviews
9/10
90 reviews
Complaint Response 6 complaints
1 day avg. 6 complaints

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Top Reviews From Our Players

I am from Netherlands and that was really cool to find out that I can use multiple payment and withdrawal methods, especially I was glad to find Visa, Maestro and Mastercard in their list.

There is a developed bonus and VIP systems. They at DuxCasino also offered a weekend reload - that’s nice.

Maximum weekend reload is just 150 USD, I wanted more ;) The rest was totally fine. Support works well as I see.
I asked for a help for three times and every time I didn’t wait for their response more than 2 to 3 minutes, and they helped every time fast, I didn’t need to explain my issue too much or wait too long for a solution.

Hey! Thank you for the feedback. We are very happy that you enjoyed playing in our casino! Also, our VIP members receiving cool personal VIP managers which can offer you some special bonuses :) Best regards, DuxCasino Team

user avatar

The casino has an easy registration and treats its players really well by offering a lot of games and especially slot machines from the number of TOP game providers, a nice variety of games, pleasant bonus system and even a lottery with 3000 Euro prize and 2021 free spins..

I loved their purple interface as it was very easy to navigate and find all what I needed without digging in the hectic FAQ as some casinos use to minimize their work with users' questions.

It was firstly confusing to find out that if I want to learn more about the rules of a game, like poker, for example, then I need to go and read the rules individually inside each game’s interface.
However, after getting used to that I really enjoyed the process.

Hello! Thank you for the feedback. Glad to hear that you like to play in our casino :) Best regards, DuxCasino Team

user avatar

A classy online casino with generous welcome bonus of 800 euros. Support speaks several languages and available around the clock 7 days a week. Really nice VIP terms.

Nothing much all good. Loyalty points system and their weekly tournaments were difficult to understand from the first time, but I asked support to help me, they responded fast and I joined the tournament with no problems at all.

Hi! Thank you for the feedback. We are happy to see that you like to play in our casino. We will try to make loyalty points and weekly tournaments rules easier for understanding :) Best regards, DuxCasino Team

user avatar

The casino is licensed by MGA, all looks legit and slot machines work smooth. The DuxCasino’s VIP program is highly developed, I enjoyed the benefits and also tried to win at the tournament. I actually firstly received 500 Euros and 150 free spins as soon as I registered and then I have got 500 Euros as a so-called ‘Highroller bonus’.

I wanted to get into their Top winners board but still didn’t win as much as their top-4 players. Maybe next time I’ll get a bit more and will get listed there. Anyway, I was really surprised by the variety of the bonus and packages programs at this casino. So there was no problem to get more free spins every time when I topped up my deposits. I also didn’t experience any issues with withdrawals even when I won a lot and the sum was relatively big.

Hello! Thank you for the feedback. We are very happy that you like our casino. Hope to see you in the list of top winners soon ;) Best regards, DuxCasino Team

user avatar

Duxcasino has many tournaments updated every week. Casino is easy to navigate and looks completely legit. User interface is quite intuitive. There are a lot of different slot machines and good programme for high-rollers. I got a personal manager who answers 24/7 in a friendly way. Support speaks German.

Couldn’t find any significant issues. Maybe just a Comprehensive Loyalty Points system, but support helped to understand that. I didn’t experience any problems in finding what I need on the website, games were loaded with no lags even on mobile, support also responded okay. I will continue play there.

Hey! Thank you for the feedback. Glad to hear that you enjoy playing in our casino. Best regards, DuxCasino Team

user avatar

Weekly tournaments. Played on mobile. Everything works smoothly. Slot machines look good. Didn’t have any problems getting my money. Very nice place to stay.

Apart from the need to verify my personality once, I completely like my experience. Didn’t have any issues. Had questions about money withdrawal. Contacted support and got reply in 2-3 minutes. Their manager helped me fast, was very polite and professional. I received my money really swiftly.

Hi! Thank you for the feedback. We are happy to see that you like to play in our casino. Hope to see you again :) Best regards, DuxCasino Team

user avatar

The fact that this company is part of the N1 group convinced me to open an account here at Dux Casino... I will post my honest(as usual) rating below:

iPhone interphase 10/10
actual iPhone menu options 8/10
games selection 9/10
customer service 10/10
lagging issues iPhone 10/10 (none)
payout speed 12/10 (no 48 hour pending as shown here)
rtp based on my deposits and withdrawals 10/10
deposit methods 10/10
withdrawal method 10/10
verification process Canadian 6/10
trust 12/10

There is no reason that this casino should not be considered for not just best new casino, best casino 2021

They are A-Z efficient and straight forward and support is 24/7 ready.

They have me as a player and there is no reason for me to not deposit here

over all rating is definitely 10/10 if not 11/10

The verification process was a little annoying... They wanted things that didn't exist. I'm Canadian, we don't have INTERAC ACCOUNTS and the bank processes the payment through interac and it doesn't show up on our statement as GIGADAT until a few days. once we cleared this up it was all perfect, maybe now they understand about Canadian players and problem solved.

Some providers like realistic always show ZERO BALANCE , even without bonus? maybe i need to play in euros? dunno but some key games are not available

Hello! Thank you for the feedback and such a detailed review. We are happy that you enjoyed our casino and we will be happy to see you on our website again ;) Best regards, DuxCasino Team

user avatar

Website looks nice and easy-to-navigate. Games ran fast, many game providers. Never had any problems transferring money.
Support replies was friendly.

Tried to contact support in French, but they replied in English. That wasn’t actually a problem because I visit the casino itself in EN version as well. It was a surprise that the support actually understood what I wanted to know about withdrawing methods, firstly I even did not think that it is better to ask them in English. Anyways their manager helped and did it fast

Hey! Thank you for the feedback. Nice to hear that you enjoyed our casino. We have only English support, but they always doing their best to help players which are talking other languages too :) Best regards, DuxCasino Team

user avatar

Yes it is worth all the stars it has. Dux is dependable and playable.Plenty of ways to deposit. Looks a bit generic but its a solid platform and works. smooth. Cashing in and out with Visa is easy and quick. The in game bonuses are good, but the signing bonus is as weak as ever.

Hi! Thank you for the feedback. We are glad to hear that you're liked our casino. We always trying to improve our bonus system to make it more interesting for our users. Best regards, DuxCasino Team

user avatar

Dux Casino was established in 2020 by N1 Interactive Limited and is one of the newer casinos to join the online gaming industry. N1 Interactive group has been around for a very long time now and has established many successful casinos Dux casino is licensed in Malta by the MGA, and it holds a license from a reputable jurisdiction.

The home page itself holds different tabs with the latest games and other categories for quick access. All games are also playable in fun mode even if you do not have an account so you can easily test the waters and see if it is worth it to open an account at all or find a slot to your liking. Also, their website has a unique search feature, which allows you to search for games based on their RTP and hit rate, as well as the number of pay lines they have or even the volatility. This is a great feature and one that would be great to see on other online casino sites.

There are some great welcome bonuses for your first three deposits as well as free spins for the first two deposits that you make after signing up. They also offer some other extra bonuses that are worth taking note of such as the Tuesday free spins bonus, the weekend reload bonus, and also the high roller bonus.

Dux Casino has some of the top game provider’s slots on their site such as Play’n GO, Quickspin, Microgaming, Playtech, Red Tiger Gaming including table games, and a live casino as well. The casino accepts the most common payment methods such as Visa, Mastercard, Skrill, Neteller, Maestro, Paysafecard, bank transfer, and more.

Customer support is available 24/7, which includes live chat, telephone, and email support. There is also a FAQ page that is available to answer most of the common questions you might have about the site, for those who don’t like to wait for support.

I would recommend this casino and their welcome package seems like a good attraction to start your venture at any new casino.

Hello! Thank you for the feedback and such a detailed review. We are happy that you enjoyed our casino and we will be happy to see you on our website again ;) Best regards, DuxCasino Team

user avatar

There are many bonuses and special offers here, they try to attract new gamblers as they opened no so long ago. You can get a 100% bonus for your first deposit, but you must use all the bonus money before transferring your money back to the e-wallet

Hey! Thank you for the feedback. We are glad to hear that you're enjoying playing in our casino. Follow our news channels, we're announcing new bonuses and promos regularly ;) Best regards, DuxCasino Team

user avatar

They have a good game selection from the most popular providers.
Deposit options are plenty and cover all bases.
The website is an adapted version of the N1 software, which is used on all the N1 affiliated casinos so basically nothing new here, everything works well and smooth.

The support (staff) is unfortunately next to useless and bordering on rude. I have dealt with them on multiple occasions in which the extended waiting times lingered (>5 min). They have a scripted answer base that they conjure up left, right, and center. There is no or very little "real interaction" with chat support. Suffice to say that on all occasions Duxcasino support did not resolve my issue.
They also promised to get back to me by email, they did not. When I inquired about my issue over chat I was answered in the same standard responses as before. Certainly, an item that is up for improvement.

Hello! Thank you for the feedback. Sorry to hear that you had such a problem with our support team. We are working on this and trying to make our support faster and better. Hope in the future you will be more satisfied. You can write us an email at [email protected] with the details of your issue. Write in the subject of your letter "Ask Gamblers Review" and we will try to help you as fast as possible. Best regards, DuxCasino Team

user avatar

The real deal - nice layout and super fast withdrawals - I also like that my withdrawals quickly remove the option to cancel not long after I submit it.
Verification was super fast too.

Only downside for me is there is no Blueprint slots - apart from that I have no issues at all and very impressed by the speed of processing - keep up the good work.

Hi! Thank you for the feedback. We're happy that you like playing with us! About Blueprint slots. Sorry, adding them is not in our nearest plans. But we have many other cool providers, we're sure you will enjoy them :) Best regards, DuxCasino Team

user avatar

Very nice and clean looking casino. The gameplay looks good as well. Almost no lags or long loading times. Verification was relative fast ( within 24 hours) and my withdrawal was in my bank account 1 min later.
Happy to play here and I will play here again in the Future.

The only thing I dislike is that some slots are restricted when playing with a bonus. I also was asked to contact support for the verification of my phone number. Just receiving a text message with a code would be easier in my opinion. I have not found much else to complain about :)

Hey! Thank you for the feedback. Nice to see that you like our casino :) It wasn't in our plans to change the way of phone verification. But we will discuss it with the team, maybe will find a way to make it easier. Best regards, DuxCasino Team

user avatar

This is a serious casino for serious players. Its one of my first visits on the weekend and there is rarely any reason to play else where. I like the design, the gameplay, the games, the bonuses and the level of class and professionalism that this casino brings to the table. Well reccomended.

Hello! Thank you for the feedback. It's nice to see that you enjoyed playing in our casino! Hope to see you there again ;) Best regards, DuxCasino Team

user avatar

For me the best online casino !!! Games selection is superb. Page design is very clear and beautiful. Support always friendly and helpful. Verification is super fast here and the payouts even more! 1 hour after you have paid out your winnings, it is already in your account. Here you can play with a really clear conscience without having to worry about problems with the payouts or bonuses because they work really seriously as far as I have noticed. I can more than recommend this casino !!! Dux 4 ever 🤜🤛

There is nothing negative for me because everything always works smoothly and no problems are made, which is damn important to me! Here you can play really relaxed and if you win the money is in your account in 1 hour what more could you want!

Hi! Thank you for the feedback. We are happy that you're like our casino so much! Best regards, DuxCasino Team

user avatar

Unique platform. Nothing too special. Support not very supportive. Not for high rollers. Nothing special in bonuses. Haven't tried cash out. Games is just like all casinos.

Very slow support, beginner support. They take an hour to check if they can add bonus and then ask you to Contact vip. Cannot bet over a 100eu in live casino big fail. Not my type.

Dear SHIHADA1, we highly appreciate your feedback, and we are always happy to offer additional vip treatment to our players, which is why support agents provided you with the vip manager's email. We believe, we could offer you a really nice bonus or cashback for the losses. Indeed, there are limits for max. bet in live games in this case, but these are the requirements... We will be always happy to see you again at our casino and we believe we can satisfy your requirements. Thank you!

user avatar

I like DUXcasino! Firstly it has a perfect design, very cool and stylish. Welcome bonuses also please me + many free spins. I made two withdrawals. The first time it was a bit slow, and I’m kinda started to worry - they wanted photos of my documents. But for the second time that was really easy and quick.

I did not see any minuses, and I was very satisfied.

Hey! Thank you for the feedback. Glad to hear that you enjoyed playing with us :) Best regards, DuxCasino Team

user avatar

You can talk about this casino for hours... I noticed that DUX has the most modern design/interface among all the other casinos I have ever played in and am playing now. Navigation is as simple and clear as possible, minimalism. I like it when there is nothing superfluous in the interface - this is exactly the case. I also note that the casino often gives generous bonuses - it can be free spins in your favorite slots, or interest on your Deposit. I also want to note the withdrawal of funds - everything is as simple and fast as possible. In General, this casino, in my opinion, deserves the highest rating.

Hello! Thank you for the feedback. Nice to hear that you're satisfied with our casino! We also present new bonuses regularly. Follow our social networks and you won't miss them :) Best regards, DuxCasino Team

user avatar

Just a few days I use this online casino and play roulette, which I really liked here. I can say one thing that the developers have tried clearly and everything comes in very wonderfully. Many spins and various bonuses can be obtained for a new player, technical support at the highest level around the clock. Respect to you guys, you are cool.

Hi! Thank you for the feedback. It's very good to know that you like our casino so much :) Best regards, DuxCasino Team

user avatar

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