General Information About Casino Heroes
Launched back in 2014 under the Casino Saga guise, Casino Heroes is an interactive online casino powered by dozens of software platforms and housing thousands of titles, ranging from online slots to live casino games.
With a Curacao licence behind its back, Casino Heroes serves a global audience of players, with the website available in English and Finnish.
As far as security is concerned, Casino Heroes has put SSL encryption in place, which means all traffic in and out of the casino is encrypted and no third parties can get their hands on it.
Casino Heroes also introduces its own currency, Rubies, that can be used to purchase Hero, Super Hero or Mega Hero Spins. Rubies are acquired via different promotional tools, while you can also get them as you progress through different "islands", a sort of role-playing game that makes the site unique.
Read the full casino review below to learn more about Casino Heroes.
Payment Information and Options at Casino Heroes
When it comes to payments, Casino Heroes keeps it short and sweet: bank wire transfer, as well as MasterCard and Visa, are on the roster, in addition to several casino payment solutions that facilitate transactions from bank accounts (Volt, Brite, Interac). Trustly is the only e-wallet, while Bitcoin, Ethereum, Ripple, and Litecoin cater to devotees of crypto casinos.
While deposit limits are not stated, Casino Heroes withdrawal limits are: there is a threshold of €15,000 per month; any amount exceeding this threshold will be cashed out in instalments.
What's also worth mentioning are withdrawal fees. Although the casino doesn't charge anything extra for the first three withdrawals in a 30-day period, your fourth (and every subsequent) cashout request will be charged 2.5% of the requested withdrawal amount.
Customer Support at Casino Heroes
Live chat support at Casino Heroes is available for registered members; however, it is open from Monday to Sunday between 09:00 and 00:00 CET. It's a surprise that the casino hasn't introduced non-stop support in over a decade since its launch.
Additionally, players can head to the surprisingly comprehensive FAQ, where they will find answers to the most common questions regarding gameplay and the casino.
Games at Casino Heroes
Choosing casino games at Casino Heroes is easy thanks to a straightforward interface, which is suitable for both beginners and more advanced players, with a range of filtering options such as New, Slots, Live Casino, Jackpot Games, Roulette, Blackjack, Table Games, and Scratch Cards. Video poker titles, although not separately categorised, are available too; you can find the classics like Jacks or Better, Joker Poker, Jackpot Poker, Double Stud, and more.
Video slots include renditions from a series of software providers, big and small, letting your imagination and cursor run wild with classics and the latest releases, all running smoothly on desktop and mobile devices.
Casino Heroes also offers diverse table games, which means there is something for everyone here. Games include the likes of Caribbean Stud, Craps, and Casino Hold 'em, not forgetting endless variants of Roulette and Blackjack.
Finally, the live casino section is powered by Live88 and Pragmatic Play, live-streaming tables to suit any player's budget, from Party tables to Platinum VIP tables across Roulette, Blackjack, Casino Hold 'em, and Baccarat.
Additionally, all members of Casino Heroes are invited to participate in island adventures, where they progress through levels and fight final bosses, bringing them more loot, like Free Spins or the casino's own currency, Rubies.
Casino Heroes' Commitment to Responsible Gambling
A reasonably comprehensive responsible gaming FAQ is available alongside a series of tools offered by Casino Heroes.
If you feel like you should limit your time spent playing at online casinos, you can try the following tools at Casino Heroes: deposit limit, wager limit, loss limit, self-exclusion, and time-off tool, or take a reality check test.
Are you kidding me? They couldn't pay me, an expert 10+ year veteran gambler, a million bucks to find 1 thing I 'DON'T' like about this casino.
No I do not work for Casino Heroes nor am I affiliated with any staff member or stake holder. I'm just a gambler, I like gambling and as a business man I have certain "golden standards" to which I hold my own endeavors to. No one has matched my vision of how one should run its business, except for the people behind Casino Heroes. Never, not on ANY other casino (and you can name them and I have played them- trust me) have I seen such enormous, extravagantly high levels of service and "customer-first" principles as in this casino. What do you want to know? Wagering requirements on bonus offers? Who cares?
Once a VIP you will be given Real cash when you're having a bad day from excellent VIP managers with unprecedented people skills such as Casino Heroes VIP Manager Gianluca Pala who was clearly born to do his job. Offers? How about at an interval of, say "every day"? Or "VIPs get real cash monthly or Super Spins with as little as 4x wagering or up to 2000 Euro Real Cash (instant withdrawal no playing) cash backs for all losses"
Withdrawal times? Lightning fast, within a couple of hours for E-Wallets. Transaction fees? Sometimes they don't even charge them, out of extra-service towards you, and otherwise, extremely low.
Customer support? Besides being able to contact a VIP manager in the middle of the night, skype with them or send them a text or mail, you can use standard support systems and be given "warm hugs" from more-than-excellent support staff when you have a question or issue (which is responded to instantly in my experience), instead of the cold, distant "darn another customer" attitude you can expect in some less reputable casinos. Payout out rates? Game selections? How about "yeah. What you want, they got" as an answer?
I have long thought about starting my own casino enterprise, but now seeing Casino Heroes is on the block, I seriously doubt my entrepreneurial skills are enough to battle this would-be competitor.
They have done EVERYTHING right. Not even the biggest on the block do I _truly_ trust with my money - but I fully trust Casino Heroes
Am I a casino rep? No, check my history, if something is bad, I'll state it. I'm just a gambler, that found THE casino, after a loooooong search.
Casino Heroes, you are literally; the best in my opinion, and coming from a veteran gambler, you can be sure that means a lot!
That you, for existing!
I dislike the fact that Casino Heroes is the only one in my opinion, of the 500+ casinos I played at, that does things right! It caters, to the gambler, and not to the staff, management or CEO of the company. YOU, are in for an adventure the moment you sign up, and I personally guarantee it.