AskGamblers Quick Overview
Editor's View
Casino Heroes is a mix of a regular internet casino and a role-playing game where members join various adventures and take the loot at the end of every challenge. Although it may seem interesting on paper, the execution doesn't quite match the idea of engaging players more.
- Great selection of games
- Cryptos accepted
- 2.5% fee after 3rd monthly withdrawal
- Live chat not 24/7
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Casino Heroes Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casino Heroes
Launched back in 2014 under the Casino Saga guise, Casino Heroes is an interactive online casino powered by dozens of software platforms and housing thousands of titles, ranging from online slots to live casino games.
With a Curacao licence behind its back, Casino Heroes serves a global audience of players, with the website available in English and Finnish.
As far as security is concerned, Casino Heroes has put SSL encryption in place, which means all traffic in and out of the casino is encrypted and no third parties can get their hands on it.
Casino Heroes also introduces its own currency, Rubies, that can be used to purchase Hero, Super Hero or Mega Hero Spins. Rubies are acquired via different promotional tools, while you can also get them as you progress through different "islands", a sort of role-playing game that makes the site unique.
Read the full casino review below to learn more about Casino Heroes.
- E-Wallets 0-24 hours
- Bank Transfers 48-72 hours
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Casino Heroes
When it comes to payments, Casino Heroes keeps it short and sweet: bank wire transfer, as well as MasterCard and Visa, are on the roster, in addition to several casino payment solutions that facilitate transactions from bank accounts (Volt, Brite, Interac). Trustly is the only e-wallet, while Bitcoin, Ethereum, Ripple, and Litecoin cater to devotees of crypto casinos.
While deposit limits are not stated, Casino Heroes withdrawal limits are: there is a threshold of €15,000 per month; any amount exceeding this threshold will be cashed out in instalments.
What's also worth mentioning are withdrawal fees. Although the casino doesn't charge anything extra for the first three withdrawals in a 30-day period, your fourth (and every subsequent) cashout request will be charged 2.5% of the requested withdrawal amount.
Games at Casino Heroes
Choosing casino games at Casino Heroes is easy thanks to a straightforward interface, which is suitable for both beginners and more advanced players, with a range of filtering options such as New, Slots, Live Casino, Jackpot Games, Roulette, Blackjack, Table Games, and Scratch Cards. Video poker titles, although not separately categorised, are available too; you can find the classics like Jacks or Better, Joker Poker, Jackpot Poker, Double Stud, and more.
Video slots include renditions from a series of software providers, big and small, letting your imagination and cursor run wild with classics and the latest releases, all running smoothly on desktop and mobile devices.
Casino Heroes also offers diverse table games, which means there is something for everyone here. Games include the likes of Caribbean Stud, Craps, and Casino Hold 'em, not forgetting endless variants of Roulette and Blackjack.
Finally, the live casino section is powered by Live88 and Pragmatic Play, live-streaming tables to suit any player's budget, from Party tables to Platinum VIP tables across Roulette, Blackjack, Casino Hold 'em, and Baccarat.
Additionally, all members of Casino Heroes are invited to participate in island adventures, where they progress through levels and fight final bosses, bringing them more loot, like Free Spins or the casino's own currency, Rubies.
Casino Heroes' Commitment to Responsible Gambling
A reasonably comprehensive responsible gaming FAQ is available alongside a series of tools offered by Casino Heroes.
If you feel like you should limit your time spent playing at online casinos, you can try the following tools at Casino Heroes: deposit limit, wager limit, loss limit, self-exclusion, and time-off tool, or take a reality check test.
Customer Support at Casino Heroes
Live chat support at Casino Heroes is available for registered members; however, it is open from Monday to Sunday between 09:00 and 00:00 CET. It's a surprise that the casino hasn't introduced non-stop support in over a decade since its launch.
Additionally, players can head to the surprisingly comprehensive FAQ, where they will find answers to the most common questions regarding gameplay and the casino.
Complaints
Read the complaints other players have left for Casino Heroes. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
The best casino. Very fast withdrawal. Good actions and bonuses. Excellent support. a+++
Fast withdrawals, game selection very large and friendly support.
Bonus offer is very complicated. I didn´t manage to get any bonus from the new customer bonus even I have deposited a lot of money :-(
Hi! Thank you for your nice comments about our Casino. We are sad to hear you found our bonus offer complicated though. We would like to help you with any questions you might have so please contact us on [email protected] or via our live chat and we can clarify our bonus offering for you.
I like the clean layout it is fresh and vivid. The games are also good like they always are.
The adventure sound promising but at the end it is nothing special.
Great outfit and is a special casino to play at. The boss fights are nice and you receive great bonuses from it sometimes. Fast withdrawals, 1-2 banking days. Kind support. You can even see how much is the payout % for the games at the moment.
Deposit bonuses is not often offered. Could be offered more than 2-3 times year.
I joined Casino Heroes maybe around two months ago. They offer games from Netent, Betsoft, Microgaming, Play'n GO and Rabcat software. After I registered, I made a deposit of 25€ and received some free spins as welcome gift promotion. First I used this free spins, but I didn't won anything big on them, just a couple of pennies.
Later I decided to play Dead or alive, I played at 0.18€ but the game was not in the mood. I tried to raise my bet and later I received free spins features and from these free spins I won around 30€. This casino is a well-designed, because when you made a certain number of spins on any game you won fight with the boss – or in the other word some kind of wheel where you can win bonus money. When I received this fight with the boss, I didn't know even what is all about this and I was just pressing spin button for the wheel. I played this game of wheel around 20 minutes and when I finished I was shocked.
I received bonus of 450€. Yes that's right! 450€ I just can't believed my eyes. I decided to open Twin Spin and I played it on some higher bet sizes. I had to complete the W.R of around 19,000€. Later when I played this game, I had no luck on it. I changed my mind, I opened again DOA. This was probably the first time when I played DOA on higher stakes, but I had no luck on it. Later I tried some others games, I received some wins around 100x bet, but nothing more than that. I played with this bonus around 2 or 3 days and in the end I lost the money. The W.R was too high to complete this mission and to withdraw some money. I had a lot of fun in this casino and I am sure I will come back. I trust them and I like their website.
My first impression of Casino Saga was that this would be the best casino for me to play. I was thrilled of the websites design and that the casino had features like a role playing pc game. First of all you can create an avatar, your casino hero. Then you begin your journey from your starting area in the Saga Island and you can unlock all the other areas with wagering while playing. Every time you finish wagering for a certain area you have to fight the boss where you can win cash and free spins. If you win the boss of the area you go to the next area and unlock some new slots. I really like this whole story because I am great fan of pc games.
The first time I made my account I had an offer for some free spins which I got with no problems. I searched the casinos welcome bonus and unfortunately I found out that there was not a deposit bonus but only free spins. This made me sad because I prefer deposit bonuses from free spins. Also I did not like that they did not had prepaid cards for depositing, which is my preferred depositing option. Anyway I ignored those two problems and I decided to give this casino a try and deposited with Neteller.
Casino Saga has many software providers like NetEnt, Betsoft, Microgaming, Play'n GO, Rabcat so there are many slots that anyone can play. Unfortunately some slots are locked and cannot be played unless some bosses are defeated and you proceed with your Saga adventure.
I have made deposits here and I was lucky enough to withdraw sometimes and I never had problems with my transactions. The casino live chat was always helpful when I needed it. Unfortunately there are not many promotions in this casino and no deposit bonus. To resume casino Saga is a great casino to play if you do not want to play with bonuses and you can have great fun.
I won a lot of money at this casino. The payouts are very fast and the support is extremely nice and helpful (I'd even go as far as to say that they have the best support I've come across in a online casino so far.)
What I didn't ask yet is if it's possible to lock a withdrawal so it can't be cancelled and if you lose your winnings (with real money) if you win money on the boss wheel and want to withdraw the money you won before you spun the wheel, I had won 500€ or 1000€ [not sure anymore] on the wheel and thought I couldn't possibly complete the wager req. (was when I started playing and had not so much knowledge about how bonuses etc work), so I kept playing and playing even won the Cosmic Fortune Rapid (and I think even the mini) Jackpot 2-3 times or so and just kept playing instead of asking if I can withdraw any money or if I can withdraw part of the money or whatever. Another time I won with Jackpot 6000, 600€, and won some more money on it and others (I was at around 700-800€, I think) and requested withdrawals and got so kept up in playing that I forgot to ask if they could lock it like I originally planned to do -> BUT (and here is why I like this casino very much) they completed the withdrawal when I was at around 420€ (after the x-th withdrawal adjustment), the latest withdrawal was completed in like 10-15 min. or so. Sometimes they need a few hours and sometimes just a few minutes and most of the time they process it so fast that you can't even play through all of your winnings.
And beside the above mentioned winnings, I also won over 300-400€ at Fruit Shop once. And these are only my high winnings. I'm a satisfied Hero with my very own saga (/) quest :P So cheerio and keep up the good work :))
PS: before I forget they also have nice bonuses !
Nothing so far except maybe that sometimes my browser gets a bit slow without even having a game opened (but that's a minor inconvenience).
And maybe also that I didn't win much in the other boss since I won these ?500/1000€? in the boss fight/wheel.
Something a little different from the typical casino, best way I could describe is that its more entertainment based, its quite fun collecting all the little freebies along the way through your play. I haven't made a withdrawal here but the support team is good.
Have been informed no longer accepting new UK customers. Also don't get as many offers here as I do with some of my favourite casinos
It's a bit different and fast pay outs. Not much else to say. Support is good in that it's pretty quick to respond to queries.
As a big gambler who sometimes looses sight of how much I'm playing I requested a deposit limit which is not properly adhered to nor is it properly detailed by support or their T&C's. If you set a 50 euro deposit limit but have won during the deposit limit period these winnings form part of your limit. For example, limit at 50, but previously withdrawn 200, your limit is now 250.
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Are you kidding me? They couldn't pay me, an expert 10+ year veteran gambler, a million bucks to find 1 thing I 'DON'T' like about this casino.
No I do not work for Casino Heroes nor am I affiliated with any staff member or stake holder. I'm just a gambler, I like gambling and as a business man I have certain "golden standards" to which I hold my own endeavors to. No one has matched my vision of how one should run its business, except for the people behind Casino Heroes. Never, not on ANY other casino (and you can name them and I have played them- trust me) have I seen such enormous, extravagantly high levels of service and "customer-first" principles as in this casino. What do you want to know? Wagering requirements on bonus offers? Who cares?
Once a VIP you will be given Real cash when you're having a bad day from excellent VIP managers with unprecedented people skills such as Casino Heroes VIP Manager Gianluca Pala who was clearly born to do his job. Offers? How about at an interval of, say "every day"? Or "VIPs get real cash monthly or Super Spins with as little as 4x wagering or up to 2000 Euro Real Cash (instant withdrawal no playing) cash backs for all losses"
Withdrawal times? Lightning fast, within a couple of hours for E-Wallets. Transaction fees? Sometimes they don't even charge them, out of extra-service towards you, and otherwise, extremely low.
Customer support? Besides being able to contact a VIP manager in the middle of the night, skype with them or send them a text or mail, you can use standard support systems and be given "warm hugs" from more-than-excellent support staff when you have a question or issue (which is responded to instantly in my experience), instead of the cold, distant "darn another customer" attitude you can expect in some less reputable casinos. Payout out rates? Game selections? How about "yeah. What you want, they got" as an answer?
I have long thought about starting my own casino enterprise, but now seeing Casino Heroes is on the block, I seriously doubt my entrepreneurial skills are enough to battle this would-be competitor.
They have done EVERYTHING right. Not even the biggest on the block do I _truly_ trust with my money - but I fully trust Casino Heroes
Am I a casino rep? No, check my history, if something is bad, I'll state it. I'm just a gambler, that found THE casino, after a loooooong search.
Casino Heroes, you are literally; the best in my opinion, and coming from a veteran gambler, you can be sure that means a lot!
That you, for existing!
I dislike the fact that Casino Heroes is the only one in my opinion, of the 500+ casinos I played at, that does things right! It caters, to the gambler, and not to the staff, management or CEO of the company. YOU, are in for an adventure the moment you sign up, and I personally guarantee it.