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Editor's View
Casino Heroes is a mix of a regular internet casino and a role-playing game where members join various adventures and take the loot at the end of every challenge. Although it may seem interesting on paper, the execution doesn't quite match the idea of engaging players more.
- Great selection of games
- Cryptos accepted
- 2.5% fee after 3rd monthly withdrawal
- Live chat not 24/7
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Casino Heroes Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casino Heroes
Launched back in 2014 under the Casino Saga guise, Casino Heroes is an interactive online casino powered by dozens of software platforms and housing thousands of titles, ranging from online slots to live casino games.
With a Curacao licence behind its back, Casino Heroes serves a global audience of players, with the website available in English and Finnish.
As far as security is concerned, Casino Heroes has put SSL encryption in place, which means all traffic in and out of the casino is encrypted and no third parties can get their hands on it.
Casino Heroes also introduces its own currency, Rubies, that can be used to purchase Hero, Super Hero or Mega Hero Spins. Rubies are acquired via different promotional tools, while you can also get them as you progress through different "islands", a sort of role-playing game that makes the site unique.
Read the full casino review below to learn more about Casino Heroes.
- E-Wallets 0-24 hours
- Bank Transfers 48-72 hours
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Casino Heroes
When it comes to payments, Casino Heroes keeps it short and sweet: bank wire transfer, as well as MasterCard and Visa, are on the roster, in addition to several casino payment solutions that facilitate transactions from bank accounts (Volt, Brite, Interac). Trustly is the only e-wallet, while Bitcoin, Ethereum, Ripple, and Litecoin cater to devotees of crypto casinos.
While deposit limits are not stated, Casino Heroes withdrawal limits are: there is a threshold of €15,000 per month; any amount exceeding this threshold will be cashed out in instalments.
What's also worth mentioning are withdrawal fees. Although the casino doesn't charge anything extra for the first three withdrawals in a 30-day period, your fourth (and every subsequent) cashout request will be charged 2.5% of the requested withdrawal amount.
Games at Casino Heroes
Choosing casino games at Casino Heroes is easy thanks to a straightforward interface, which is suitable for both beginners and more advanced players, with a range of filtering options such as New, Slots, Live Casino, Jackpot Games, Roulette, Blackjack, Table Games, and Scratch Cards. Video poker titles, although not separately categorised, are available too; you can find the classics like Jacks or Better, Joker Poker, Jackpot Poker, Double Stud, and more.
Video slots include renditions from a series of software providers, big and small, letting your imagination and cursor run wild with classics and the latest releases, all running smoothly on desktop and mobile devices.
Casino Heroes also offers diverse table games, which means there is something for everyone here. Games include the likes of Caribbean Stud, Craps, and Casino Hold 'em, not forgetting endless variants of Roulette and Blackjack.
Finally, the live casino section is powered by Live88 and Pragmatic Play, live-streaming tables to suit any player's budget, from Party tables to Platinum VIP tables across Roulette, Blackjack, Casino Hold 'em, and Baccarat.
Additionally, all members of Casino Heroes are invited to participate in island adventures, where they progress through levels and fight final bosses, bringing them more loot, like Free Spins or the casino's own currency, Rubies.
Casino Heroes' Commitment to Responsible Gambling
A reasonably comprehensive responsible gaming FAQ is available alongside a series of tools offered by Casino Heroes.
If you feel like you should limit your time spent playing at online casinos, you can try the following tools at Casino Heroes: deposit limit, wager limit, loss limit, self-exclusion, and time-off tool, or take a reality check test.
Customer Support at Casino Heroes
Live chat support at Casino Heroes is available for registered members; however, it is open from Monday to Sunday between 09:00 and 00:00 CET. It's a surprise that the casino hasn't introduced non-stop support in over a decade since its launch.
Additionally, players can head to the surprisingly comprehensive FAQ, where they will find answers to the most common questions regarding gameplay and the casino.
Complaints
Read the complaints other players have left for Casino Heroes. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Happy memories are what we're striving for and we're thrilled to hear that you enjoyed your visits! You mentioned that the site glitches sometimes and that you miss some games - if you have a moment, we'd love to hear more if you contact our customer support with more feedback. Hearing the experiences of our customers is what helps us constantly improve our offering. Cheers!
I am really fond of the way this casino looks. I’m easily impressed by visual aesthetics as well as the generous bonuses it represents. I think loyalty programs are great, too, which brings me to the cons.
The only issue I have with this is the lack of promotions. I don’t know if it’s because there really is nothing or because of my region. I can still use the loyalty program but sometimes the promotions page doesn’t work.
Unfortunately, I have no luck at this casino. But that's not the casino's fault. The loyalty department examined my account and I received a loyalty cash bonus. It's very rare these days. Most places give free spins instead of free cash, which I don't really think will compensate players. There are a lot of games, the interface is transparent, the page is very fast. Kind and fast customer service.
I miss that you can't filter games by provider. Maybe this is my only observation alone. I can't say any other negatives, and I hope I won't know in the near future.
This is by far one of the best casinos I have used. They verified me within the hour and the money I withdrew from my winnings were in my bank not long after! Definitely a site you want to use!
Good bonuses
Good customer service fast response
All the best slots
All live casinos
Literally nothing bad I can say about this casino which is a first.
Thank you for your review on our casino. We are truly happy to hear about your positive experience. We intent to keep on delivering the best gaming experience out there, and wish you the best of luck with the games! Team Casino Heroes
Selection of games is good and thats about it unfortunately.
One of the worst casinos for player management I have ever come across. Got upgraded to VIP scheme due to my daily deposits and the VIP manager decided to 'change' the system to much higher than usual schemes in which the daily / monthly deposits had to far greater. Regardless of 2 months of daily deposits, this was rejected due to the VIP scheme being for 'loyal' customers only. After arguing the case I they actually brushed me aside and stated that I had only made one deposit in the last 7 days rather than every day.
Very poor service and would not recommend a anyone stays here, no loyalty rewards and unfortunately it takes a while to realise this.
(This is the only site I have come across in the UK that also accepts players who have registered with Gamban. Quite honestly, shows their morals.)
Love the game selection there’s so many slots all the regular favourites and also new games my withdrawal was processed within 2 hours which is the fastest I’ve had from online casino chat staff are super friendly too will be sticking with casino heroes from now on also love the ruby collecting for spins :)
Only issue I have is that when I quit a slot game and try to go on home page it reloads back onto the previous slot so I have to restart the website apart from that casino heroes is fabulous
Great selection of games, easy to withdraw, very very quick easy process. Vip manager emma is great, great bonuses. Fully recommended casino.
Thank you for your review and you kind words. We do want to be the casino that gives you more in every aspect, be it game selection or payment options and speed. We always welcome feedback and suggestions as how to improve our offering even more.
Nice casino! Joined because they have my favourite netent games!
Verification needed, easily sorted. Very good customer support that respond promptly.
Withdrawal takes less than 24hrs.
Overall a great experience so far and now my favourite Casino👍
Nothing to dislike so far.
Keep up the good work guys😎
I’ve been gambling for some time now and casino hero’s is probably one of the worst experiences I’ve ever had and it would put anyone off gambling. Here’s how it went.
Playing for about a week and deposited 300-350 got a nice run on roulette and got to 1400 my account was then blocked due to not submitting my documents which I understand perfectly and I’m not bothered about that.
I got my account sorted and played some more I then cashed around 1000-1400 and left myself with a few hundred to go play some roulette.
Whilst playing roulette I was going well on a nice role and upping my bet. Then my withdrawal was cancelled and I didn’t notice because I was winning on roulette anyway so I started to bet bigger not knowing that my cashout has been added to my balance mid roulette without any notification to me. I then got onto live chat and asked where my cashout was and apparently it was ‘cancelled’ and I was ‘alerted’ by email so I went through all of my emails that day and nothing at all. I then searched casino heroes into my laptop on my emails and not one email from them saying my withdrawal had been cancelled. They then sent me a attachment if you like, with some bogus email that they ‘apparently’ sent me through my email but they didn’t. I enjoyed the site it had a huge selection of games and I don’t mind losing money because I can afford to play with it but it’s all the fishiness going on is so offputting and I hope nobody else has this experience. Be careful!!!! Customer service is shocking!!!
Dear Customer, We thank you for letting us know regarding your experience with us and we are sorry to hear you have not been satisfied with the service received. We understand it can be frustrating to have your hard earned winnings cancelled back to the game account, but we would like to point out this is only done when withdrawal is not done back to same payment method, or in very rare cases due to technical issues. 5.2. Withdrawals will be made to your bank account or other withdrawal methods available to chose from ‘the Website’ and/or chosen by Casino Heroes. Please see our Website for the current fee structure. Casino Heroes shall credit you back using the same method as you have previously deposited with, if the method allows this to be made. Information about the cancellation is always sent promptly to the player via email so that new withdrawal can be done according to the instructions. For each email sent, we have a receipt and delivery status available, and we have no reason to be anything but transparent about this procedure. We are sorry that in this case you played the reversed funds. We truly wish we have an opportunity to welcome you back to our games in the future and provide you with better experience.
Nothing that I can think of at all. Looks pretty but nothing else.
Avoid this site as they are totally unsupportive of their customers, their customer support is very poor, they are just after your money. This is demonstrated by the fact they are about the only site available in the UK that don’t have G*mstop set up to help problem gamblers who have self excluded via the fantastic G*mstop exclusion site. This is my personal opinion and is based on my own personal experience.
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I think this site is a worthwhile casino gaming website that will give you a ton of happy memories when playing. I still think it's an 8/10 solely because it isn't the perfect casino gaming site I've visited, but all in all, really surprised with this one.
The site glitches from time to time and there aren't a lot of games to go by when playing. I still think it's a worthwhile experience, but be wary of this.