Casino Heroes

I think this site is a worthwhile casino gaming website that will give you a ton of happy memories when playing. I still think it's an 8/10 solely because it isn't the perfect casino gaming site I've visited, but all in all, really surprised with this one.

The site glitches from time to time and there aren't a lot of games to go by when playing. I still think it's a worthwhile experience, but be wary of this.

Casino Heroes

3 years ago

Happy memories are what we're striving for and we're thrilled to hear that you enjoyed your visits!
You mentioned that the site glitches sometimes and that you miss some games - if you have a moment, we'd love to hear more if you contact our customer support with more feedback. Hearing the experiences of our customers is what helps us constantly improve our offering. Cheers!

I am really fond of the way this casino looks. I’m easily impressed by visual aesthetics as well as the generous bonuses it represents. I think loyalty programs are great, too, which brings me to the cons.

The only issue I have with this is the lack of promotions. I don’t know if it’s because there really is nothing or because of my region. I can still use the loyalty program but sometimes the promotions page doesn’t work.

Unfortunately, I have no luck at this casino. But that's not the casino's fault. The loyalty department examined my account and I received a loyalty cash bonus. It's very rare these days. Most places give free spins instead of free cash, which I don't really think will compensate players. There are a lot of games, the interface is transparent, the page is very fast. Kind and fast customer service.

I miss that you can't filter games by provider. Maybe this is my only observation alone. I can't say any other negatives, and I hope I won't know in the near future.

This is by far one of the best casinos I have used. They verified me within the hour and the money I withdrew from my winnings were in my bank not long after! Definitely a site you want to use!

Good bonuses

Good customer service fast response

All the best slots

All live casinos

Literally nothing bad I can say about this casino which is a first.

Casino Heroes

6 years ago

Thank you for your review on our casino. We are truly happy to hear about your positive experience. We intent to keep on delivering the best gaming experience out there, and wish you the best of luck with the games!

Team Casino Heroes

Selection of games is good and thats about it unfortunately.

One of the worst casinos for player management I have ever come across. Got upgraded to VIP scheme due to my daily deposits and the VIP manager decided to 'change' the system to much higher than usual schemes in which the daily / monthly deposits had to far greater. Regardless of 2 months of daily deposits, this was rejected due to the VIP scheme being for 'loyal' customers only. After arguing the case I they actually brushed me aside and stated that I had only made one deposit in the last 7 days rather than every day.

Very poor service and would not recommend a anyone stays here, no loyalty rewards and unfortunately it takes a while to realise this.

(This is the only site I have come across in the UK that also accepts players who have registered with Gamban. Quite honestly, shows their morals.)

Love the game selection there’s so many slots all the regular favourites and also new games my withdrawal was processed within 2 hours which is the fastest I’ve had from online casino chat staff are super friendly too will be sticking with casino heroes from now on also love the ruby collecting for spins :)

Only issue I have is that when I quit a slot game and try to go on home page it reloads back onto the previous slot so I have to restart the website apart from that casino heroes is fabulous

Great selection of games, easy to withdraw, very very quick easy process. Vip manager emma is great, great bonuses. Fully recommended casino.

Casino Heroes

6 years ago

Thank you for your review and you kind words. We do want to be the casino that gives you more in every aspect, be it game selection or payment options and speed. We always welcome feedback and suggestions as how to improve our offering even more.

Nice casino! Joined because they have my favourite netent games!
Verification needed, easily sorted. Very good customer support that respond promptly.
Withdrawal takes less than 24hrs.
Overall a great experience so far and now my favourite Casino👍

Nothing to dislike so far.
Keep up the good work guys😎

I’ve been gambling for some time now and casino hero’s is probably one of the worst experiences I’ve ever had and it would put anyone off gambling. Here’s how it went.

Playing for about a week and deposited 300-350 got a nice run on roulette and got to 1400 my account was then blocked due to not submitting my documents which I understand perfectly and I’m not bothered about that.

I got my account sorted and played some more I then cashed around 1000-1400 and left myself with a few hundred to go play some roulette.
Whilst playing roulette I was going well on a nice role and upping my bet. Then my withdrawal was cancelled and I didn’t notice because I was winning on roulette anyway so I started to bet bigger not knowing that my cashout has been added to my balance mid roulette without any notification to me. I then got onto live chat and asked where my cashout was and apparently it was ‘cancelled’ and I was ‘alerted’ by email so I went through all of my emails that day and nothing at all. I then searched casino heroes into my laptop on my emails and not one email from them saying my withdrawal had been cancelled. They then sent me a attachment if you like, with some bogus email that they ‘apparently’ sent me through my email but they didn’t. I enjoyed the site it had a huge selection of games and I don’t mind losing money because I can afford to play with it but it’s all the fishiness going on is so offputting and I hope nobody else has this experience. Be careful!!!! Customer service is shocking!!!

Casino Heroes

6 years ago

Dear Customer,

We thank you for letting us know regarding your experience with us and we are sorry to hear you have not been satisfied with the service received.

We understand it can be frustrating to have your hard earned winnings cancelled back to the game account, but we would like to point out this is only done when withdrawal is not done back to same payment method, or in very rare cases due to technical issues.

5.2. Withdrawals will be made to your bank account or other withdrawal methods available to chose from ‘the Website’ and/or chosen by Casino Heroes. Please see our Website for the current fee structure. Casino Heroes shall credit you back using the same method as you have previously deposited with, if the method allows this to be made.

Information about the cancellation is always sent promptly to the player via email so that new withdrawal can be done according to the instructions. For each email sent, we have a receipt and delivery status available, and we have no reason to be anything but transparent about this procedure.

We are sorry that in this case you played the reversed funds. We truly wish we have an opportunity to welcome you back to our games in the future and provide you with better experience.

Nothing that I can think of at all. Looks pretty but nothing else.

Avoid this site as they are totally unsupportive of their customers, their customer support is very poor, they are just after your money. This is demonstrated by the fact they are about the only site available in the UK that don’t have G*mstop set up to help problem gamblers who have self excluded via the fantastic G*mstop exclusion site. This is my personal opinion and is based on my own personal experience.

You find all the best games, and there is little extra you can fight with the bos and you get all-gain prices. Last time when I withdraw my winnings they were on my bank account during the same day.

They changed the rules. If I do not mistake, then you have to make at least 1 deposit in half a year otherwise the account will be closed.

Casino Heroes

6 years ago

Thank you for your review about our Casino. We are happy to hear you like our Boss Battles that provide that extra excitement for the casino experience. If you have any questions or queries regarding our rules, just reach out to us either via live chat or email and we will happily answer any questions you might have.

Casino Hero Team

So far one of best casinos I played. Large variety of gaming providers, no lags in games, fast withdrawals, many offers to loyal players, friendly supportive chat,nice layout.i think trustable place to have fun.10 points definitely .

Chat could be available 24h and even more gaming providers would be great.

Not a great deal to be honest, I suppose they have an ample selection of games

Some of the game rules are extremely poorly explained and triggering some of the bonus games seem to be worse here than anywhere else I have gambled.
I put £400 into one machine and never triggered it once. The chat staff are under trained and fail to pass on complaints when you make them. The managers claim human error on thier part is no big deal when you call them out on on thier chat staff incompetence. The bonus points system known as rubies are pityful at best.
Withdraw times are far too slow
Customer service staff are generally unhelpful and can be quite rude.
It's an all round poor play to play online casino games.

You have been warned

They are a class act with quick customer service, quick cashout times and quick games. Mobile site is very well done and easy to navigate and they have all the games that you would expect. (-) Nothing really bad to say apart from the live chat is not always there. Emails are answered quickly though

Great Casino! KYC within a couple of hours and fast withdrawals. Live Chat was very helpful. I've had a lot of fun =)

Casino Heroes is a wonderful online casino site. I have been playing since a few months and I liked the variation of games that they provide. The bonus games are fun. The deposit methods are great. I see my luck growing on here. I like playing games from Netent and I can find them here which make me happier.

It would be good to improve the customer service. Else Good job.

Nice selection of games. That I play is here deposit and won live chat was helpful and clear my ID was sent and within 2 hours i got a email back saying all good for the withdraw now that's fast support will deposit again :)

Nothing I can not fault no crashing on my mobile withdraw was in my account less than 24 from withdraw ace support and live chat keep up the good work :)

Nothing really was poor straight from the off poor customer service login that does wot it wants they are not happy to help at all if you have any problems make sure its an easy problem for them to sort because these people are clueless!!! BEWARE

Really poor customer service could login on my phone but soon as I tried to login on my computer or tablet my username or password was apprantly my wrong customer service did not have a clue some more training maybe!!!!!!! Stay well clear deposit at your own risk you have been warned!!!!

A great casino. Took up the 200% deposit bonus offer and got lucky. Turned my £25 into £775!!! Played through wagering and just requested a withdrawal. All good so far 😄

Not so much dislike but some of the Microgaming slots are a little laggy.

Variety of games, plenty there.
Won £393. Withdrew on my visa(sat morning). Sunday (more or.less exactly one day later), it was in my bank account.
Cant fault it.
I have mainly negative views of online casinos due to problems with id verification and reluctance on payouts. This is more like it

Nice selection of games. Fun bonus games. Nice selection of deposit methods. Did not manage to try out withdrawals again.

Rude customer support. Self exclusion not working as they allow you to open multiple accounts with same contact information.

Casino has very nice design now called 3.0 Big amount of quality slots and good deposit options. But one of most important thing in online gambling - withdrawals are really fast here. I got account from long time and withdrawals always processed in 2-3h by skrill. That thing make this casino above most of casinos today.

Previous design has some lagging specially when u reach boss but you still play on slot. But now is 3.0 version and didnt see that problem.

Casino Heroes

7 years ago

Thanks Kazimek! We are happy that you like our new improved and updated version of CasinoHeroes.

Casino Heroes formerly known as casino saga is another casino with many providers. You will find Netent, MG, PlaynGo, Playson and many more providers on this site. It has some adventure type of style while playing similar like your casino room and Casumo.

When you play slots, you advance in the journey, unlock new towns, and fight bosses to take over the town/city. You then unlock rewards like rubies, free spins, super/mega spins as well as free cash up to 1000 euro. All freebies that you unlock comes with a standard wagering of x40.

Casino heroes just released their latest version 3.0, which looks very smooth and slick. I love it much better than the previous version, looks more realistic and obviously graphics wise very cool. I have not yet played much lately since the new version, but hopefully make a deposit soon.

I signed up a very long time ago and claim their welcome offer. I think the up to 300 free spins offer was available to me. I think I deposited 20 euro and received like 50 or 60 free spins. I have made several deposits at this site, but never claimed any bonus after the welcome offer. They offer from time to time free spins for depositors whenever new games are released or certain public holiday's worldwide etc. One thing is like is that your deposited funds are not tied to bonus money. So if you win big with your deposited funds, you can cancel bonus withdraw your real cash.

Support is great and very efficient. They answer all my questions and respond in a timely manner. Withdrawals at this casinos takes about 6 hours max, I receive my money normally within 3 hours or less 90% of the time. Great game selection, great support and fast withdrawals is everything I need from this casino and I guess I can talk on behalf of others as well.

Sometimes the site/games lag when you play and the progress bar collects those gold coins to move in the journey. Hope this is fixed in the new 3.0 version.

Good game selection, funny extras.

UNPLAYABLE SERVERS!
So insanely laggy. Near impossible to play and definitely not enjoyable. Even with 3 different casinos open playing the same game everything runs smooth except casinohero. Got kicked out last night for maintenance lmao.

When I joined the casino heroes they were the casino saga. I signed up because they offered 25 free spins on the king of slot video slot and this time it was only avaiable at their casino.

The registration was easy and fast, after I completed it the 25 free spins was on my tresure chest. The claiming was easy too, I clicked it and the slot started with the free rounds. The game was basicaly the same like the jack hammer with different symbols. I really enjoyed it but after I complete the free rounds I had about 3 euro and lost it very soon. I was in a gambling mood so decided to make a minimal deposit and try my luck in real action. I contacted the support to verify my account because I like to complete it before I lucky and can withdraw. I sent my Id my ub and a skrill prcsr. They approved it in the same day.

I deposited a tenner with my skrill and didn’t calimed any bonus because I like to play without wagering requirements.
I played with the king of slotagain but this time I played with 50 cent bets. When I almost lost my deposit I get ten free spins. I expected much more money from the free rounds but I only get 2 and half euro. That session was unlucky but a few days and deposit later I could withdraw 150 euro so my losses was covered. I didn’t played at their casino for a while when I saw they changed their name to casino heroes. I get some free spins but I wasn’t lucky again.

But now a few weeks ago I get ten free spins on twin spin. I get about 2 euro from the bonus spins. I changed the slot to the victorious and after a half hour of play I ended up with 200 euro profit. I placed a withdraw at the morning and they processed it within 5 hours.

Casino Heroes

8 years ago

Hi Financ,

Happy to hear that you like our casino and that you were lucky lately! :)

Make sure to check out the new updated CasinoHeroes that is planned to be launched in mid-September.

Loads of new features and an even improved gaming experience especially on mobile to be expected.

Best regards,

The CasinoHeroes Team