AskGamblers Quick Overview
Editor's View
Casino Heroes is a mix of a regular internet casino and a role-playing game where members join various adventures and take the loot at the end of every challenge. Although it may seem interesting on paper, the execution doesn't quite match the idea of engaging players more.
- Great selection of games
- Cryptos accepted
- 2.5% fee after 3rd monthly withdrawal
- Live chat not 24/7
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Casino Heroes Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casino Heroes
Launched back in 2014 under the Casino Saga guise, Casino Heroes is an interactive online casino powered by dozens of software platforms and housing thousands of titles, ranging from online slots to live casino games.
With a Curacao licence behind its back, Casino Heroes serves a global audience of players, with the website available in English and Finnish.
As far as security is concerned, Casino Heroes has put SSL encryption in place, which means all traffic in and out of the casino is encrypted and no third parties can get their hands on it.
Casino Heroes also introduces its own currency, Rubies, that can be used to purchase Hero, Super Hero or Mega Hero Spins. Rubies are acquired via different promotional tools, while you can also get them as you progress through different "islands", a sort of role-playing game that makes the site unique.
Read the full casino review below to learn more about Casino Heroes.
- E-Wallets 0-24 hours
- Bank Transfers 48-72 hours
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Casino Heroes
When it comes to payments, Casino Heroes keeps it short and sweet: bank wire transfer, as well as MasterCard and Visa, are on the roster, in addition to several casino payment solutions that facilitate transactions from bank accounts (Volt, Brite, Interac). Trustly is the only e-wallet, while Bitcoin, Ethereum, Ripple, and Litecoin cater to devotees of crypto casinos.
While deposit limits are not stated, Casino Heroes withdrawal limits are: there is a threshold of €15,000 per month; any amount exceeding this threshold will be cashed out in instalments.
What's also worth mentioning are withdrawal fees. Although the casino doesn't charge anything extra for the first three withdrawals in a 30-day period, your fourth (and every subsequent) cashout request will be charged 2.5% of the requested withdrawal amount.
Games at Casino Heroes
Choosing casino games at Casino Heroes is easy thanks to a straightforward interface, which is suitable for both beginners and more advanced players, with a range of filtering options such as New, Slots, Live Casino, Jackpot Games, Roulette, Blackjack, Table Games, and Scratch Cards. Video poker titles, although not separately categorised, are available too; you can find the classics like Jacks or Better, Joker Poker, Jackpot Poker, Double Stud, and more.
Video slots include renditions from a series of software providers, big and small, letting your imagination and cursor run wild with classics and the latest releases, all running smoothly on desktop and mobile devices.
Casino Heroes also offers diverse table games, which means there is something for everyone here. Games include the likes of Caribbean Stud, Craps, and Casino Hold 'em, not forgetting endless variants of Roulette and Blackjack.
Finally, the live casino section is powered by Live88 and Pragmatic Play, live-streaming tables to suit any player's budget, from Party tables to Platinum VIP tables across Roulette, Blackjack, Casino Hold 'em, and Baccarat.
Additionally, all members of Casino Heroes are invited to participate in island adventures, where they progress through levels and fight final bosses, bringing them more loot, like Free Spins or the casino's own currency, Rubies.
Casino Heroes' Commitment to Responsible Gambling
A reasonably comprehensive responsible gaming FAQ is available alongside a series of tools offered by Casino Heroes.
If you feel like you should limit your time spent playing at online casinos, you can try the following tools at Casino Heroes: deposit limit, wager limit, loss limit, self-exclusion, and time-off tool, or take a reality check test.
Customer Support at Casino Heroes
Live chat support at Casino Heroes is available for registered members; however, it is open from Monday to Sunday between 09:00 and 00:00 CET. It's a surprise that the casino hasn't introduced non-stop support in over a decade since its launch.
Additionally, players can head to the surprisingly comprehensive FAQ, where they will find answers to the most common questions regarding gameplay and the casino.
Complaints
Read the complaints other players have left for Casino Heroes. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
The casino is simple with lots of variety of games and bonus withdrawals are quick and simple.
A lot of attention to make withdrawals. I did both simultaneously and only received one'm waiting for an explanation to 4 days to learn the withdrawal this missing.
Great casino, a lot of bonuses, unique Boss Fight feature, a huge selection of games, very fast withdrawals. I would recommend to anyone!
After playing a lot of big well branded casino's tried this one about six months ago. This is the first casino where I won big(2500 Euro) with Bonus money. I never believed you could win big with free spins. The casino only has slots and that is what I like. The focus is on the slots. Quick payouts with banking(2 working days). The heroes theme(game) is set up nice and as I said I won big with it. First casino I 100% trust.
Games can get slow when the the animated winning coins are added to your balance happens from now and then, refresh will get you going.
Thanks for your nice feedback! The animations that you mention that can slow down the computer is no longer there to make the game play even smoother :)
My experience with Casino Hero is like nothing I have ever seen at any other online Casino and trust me when I say that I have been and played at them all!!
The withdrawal times are little to none. Any complaint or issue has been dealt with promptly and professionally. The games selection is fantastic with new games & providers being rolled out constantly. They are so generous with no deposit free spins given out regularly, fantastic promos and their tournament/comps are fun, unique & always fruitful. Love the adventure of battling bosses and collecting rubies to purchase bonus free spins on the game and bet value of ur choosing. IT'S FANTASTIC!!
I have waited weeks or months & spent small fortunes before getting $5 bonus credit or 10 free spins from other casinos... Its a joke!! But as a VIP here I have actually been given real money bonuses and have an account manager (Gianluca) that cares enough to know my favorite games and offer me free spins on that game. Not just 10 or 20 free spins... I'm talking about the sort of amount that will put a huge smile on ur face & keep u occupied for a while. I even once requested a few free spins on a very popular new game and was expecting a 'No sorry' reply, but was blown away when I got a yes reply and I enjoyed spinning every single one of them.
I am a VIP at numerous good, reputable casinos, that assign u a VIP manager. None of them compare to being a VIP at Casino Hero. I have been treated like royalty from the very first email I got from Casino Hero VIP Manager - Gianluca. His professionalism as well as his high level of customer service/support, has been unfaultable!!!
Live Chat Support Agents always have an 'extra mile' attitude when speaking with them and always show that they have paid attention to even the small details regarding my account & playing history.
Gianluca and All of the Casino Heroes support team really make it an absolute pleasure to deposit & invest into this casino. I just want to share my experience at Casino Hero so that more people can get to try a real A-grade casino and join in the adventure & fun!!
With the exception of not being able to deposit using Paysafe vouchers, I honestly don't think that I could find 1 thing that I could fault with this Casino.
If you wanna play casino for real there is only one casino that will let you make fast and easy deposits/withdrawals never cause trouble using logical rules which everybody more or less understands. Not like many other casino who got the most ridiculous rules and in the end you'll never get to withdrawal.
Trust me when I say this I've tried almost every single netent casino out there and always get some sort of trouble as soon as you wanna withdraw they slow down the withdrawal for weeks making you send in all necessary documentations then you need to resend and it just takes forever and then in the end you get nothing.
CasinoHeroes Does not do this at all straight forward and easy.
It worked since they opened day 1 as casino saga and still works just as great.
I tried many casinos over the years more or less everyone out there and theres always been trouble as soon as you get to the withdrawal part but at casinoheroes never been an issue at all. Done withdrawals of 4K€2K€1K€ and tons of withdrawal never had a real issue with it, and it goes really fast usually money on the account same day sometimes the day after. They don't come with excuses and slow your withdrawals for days, months like alot of the other casinos I tried does.
And the support of this site know what they are doing they give you great and good responses very friendly people.
The support and the people behind Casino Heroes really deserve praise for their fantastic and awesome job which made me as a player wanting to stay for so long and always been so friendly and in a great mood they are the true Heroes.
I won't go into detail about the vip program but I been vip at many casino and the generosity of casino heroes is something completely diffrent. (trust me if you wanna do casino for real this is where you wanna be part of the VIP-Program.)
Fun contests (won a few of them.) always throw freespins on you and offers bonuses without being a VIP.
Casinos seems to be spam opening every where right now wherever you look there is a new casino. The hard part is finding that true gem that actually rewards you as a player and casino heroes is that gem.
I want to write this review so more people can find Casino Heroes I myself do not think it's worth it playing at other casinos I'm really fed up with having to wait for weeks and weeks for nothing and breaking the most absurd rules slow payouts. And Casino Heroes is so far the only netent casino which never given me issues or anything or slowed down withdrawals etc.
Really got no cons every time I had a dispute they solved it for me fast and professionally and this is one of few casino who actually cares about you as a customer and as a person.
Great game selection, cool boss fights (especially since they changed the system), great live support and one of the best VIP Managers i have every experienced (Gianluca). And I played dozens of casinos throughout the years!!
Nothing, maybe they could add instant withdrawals, but they're already pretty fast!
I've played Casinoheroes now almost year.I like this that casino is offering lots of bonus and new rubies system is very awesome. The best part is casino Vip customer program. I became Vip customer at the beginning of the year and I get a personal vip manager (Gian) who is always reacheable when I have questions about bonuses. They offering monthly vip bonuses and many other awesome bonuses. One of my favorite casinos where to play.
I joined this casino a couple of Months ago. At the time I wanted to claim a no deposit bonus but there weren't any available. When I joined I liked the look, the adventure this casino has, progress while playing and fights bosses and earn rewards, cash money and free spins.
Anyways I made my first deposit of 30 euros which got me around 50 free spins, 25 free spins the same and the next batch was to be available the next day. At this point the free spin was on Gemix and Starbust. They had YGGDRASSIL games( At this time I didn't know YGGDRASSIL games yet, I was only familiar with NetEnt mostly)After I completed my free spins I decided to play Vikings Go Wild on minimum bet of $0.25 and I had a balance of 30 Euros.I was surprise by how many Wilds you get on every spin almost and thought to myself I am going to win big on this slot. The Vikings slot was cold and I lost about 15 Euros I decided to go back to Gemix and played 0.20 euro bet. My balance went up and down until I was down to 8 Euro and I had a big win of 123 euro's, I immediately stopped playing and contacted support about withdrawing , they explained that a certain amount will be forfeited which was bonus money and I was fine with it.
I requested a withdrawal and 6 hours later the money was in my neteller account without any verification needed. This took me by surprise how quickly it was and I couldn’t believe it as this was the quickest withdrawal I experienced.
I will rate this casino an 8/10 as the game selection was broad and withdrawal was very quickly and support were amazing.
The do not offer cash bonuses, only free spins offer for the first deposit. After that no bonuses – which was a down side for me and it would be nice if winnings of free spins you win during boss fights are wager free. These are the reasons I deducted the 2 points
They stepped up big time with Ruby purchase bonus, and even before that they been a nice casino that I never encountered any problems with.
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The simple deposit options.
The casino promos with big chances to become free spins for deposit
And I love the challenges, its always. Its never boring in the casino heroes place =)
The support is verry friendly & helpful
Thats the free spin boni wins not without wager tems are