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Casino Heroes

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 69 reviews
7.1/10
69 reviews
Complaint Response 13 complaints
2 days avg. 13 complaints

AskGamblers Quick Overview

Editor's View

Casino Heroes is a mix of a regular internet casino and a role-playing game where members join various adventures and take the loot at the end of every challenge. Although it may seem interesting on paper, the execution doesn't quite match the idea of engaging players more.

What we like
  • Great selection of games
  • Cryptos accepted
What we don’t like
  • 2.5% fee after 3rd monthly withdrawal
  • Live chat not 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Heroes Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinoheroes.com/
Established
2014
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Finnish, English
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

General Information About Casino Heroes

Launched back in 2014 under the Casino Saga guise, Casino Heroes is an interactive online casino powered by dozens of software platforms and housing thousands of titles, ranging from online slots to live casino games.

With a Curacao licence behind its back, Casino Heroes serves a global audience of players, with the website available in English and Finnish.

As far as security is concerned, Casino Heroes has put SSL encryption in place, which means all traffic in and out of the casino is encrypted and no third parties can get their hands on it.

Casino Heroes also introduces its own currency, Rubies, that can be used to purchase Hero, Super Hero or Mega Hero Spins. Rubies are acquired via different promotional tools, while you can also get them as you progress through different "islands", a sort of role-playing game that makes the site unique.

Read the full casino review below to learn more about Casino Heroes.

StallCation

Complaints

Read the complaints other players have left for Casino Heroes. Learn more about complaints.

Show all complaints
Casino Heroes - Casino deleting winnings without any legit reason
Hello together,

Some days ago I started playing on Casino Heroes because I only heard a lot of positive stuff about that casino and its bonus.

I registered all normally and legally with phone number, birthday, adress, name and played with only 25€. After I had used bonus and my 25€, I decided to put in 25€ more.

Fortunately I won 88€ in a game of Honey Rush (see https://imgur.com/a/ShRb4Gb).
So I had around 115€ from which I decided to withdraw 100€ to my credit card.

Since that did not work out and my withdrawal got cancelled without a word from them, I asked the chat and they told me that they only pay out to VISA cards and not to MasterCards, I should withdraw via Trustly to my banking account - All that I did.

Around 10 hours later they wrote me an email about needing my ID, an invoice with my adress, a photocopy of my credit card and something that prooves the banking account is in fact mine. All of those documents I send them and they replied with the following mail:
https://imgur.com/a/ShRb4Gb

It literally says; "We have to inform you that we had to negate your withdrawal request, because we do not allow payments via business accounts. You can keep using your casino account with a private banking account."

Afterwards they cancelled my deposits, deleted my winnings and set my account back to zero.
https://imgur.com/a/ShRb4Gb

I just send them an email that I do not have a business account whatsoever. I am still a student and do not even have a business or even a job?!

My banking account as well as my credit card are my private card/account that I use for shopping in the shopping mall, pay my bills and use in at least 3 different online casinos (where I never had ANY problem with deposits and withdrawals at all). I even send them my monthly credit card invoice to proove that it debits every payment I make with my credit card monthly from the same banking account I tried to withdraw my winnings too.

I really dont know what else they need and I find it more than bold that they do not even begrudge someone the winnings of only 50€ with a made up excuse.

Furthermore I also checked if their Terms and conditions even mention the word business account or private account. Not in german, not in english. So its not even something I agreed to when registering! Its simply made up for the reason to not pay out winnings.

I would really ask for some help with this case. Otherwise I would advise everybody to stay away from that casino. If they do not even pay out a small amount of 50 euros, they surely wont pay out higher winnings.
staus Resolved
€100
Casino Heroes - Issue with feature glitch not investigated properly
I was on my online account on casino heros and was playing a game called blaze of ra, I was doing £1 spins and the feature landed in on the reels but did not activate which I then took a screen shot of on my mobile phone because I knew it should have, I then checked the rules of the game to see if I was wrong but I wasn’t it states if 3 or more scarabs land anywhere it triggers the feature. I contacted the casino via live chat and spoke to a lady called tiia which was very helpful and lovely towards me and I sent her over the screen shot to then she said she would get it investigated and I would hear back from them the next day. I received an email from the casino team stating they have checked the back office with the rounds I played and it matches up to theirs but with only 2 scarabs landing in place and there was nothing more they could do. I’m confused how theirs only shows 2 scarabs landing in but mine show 3 but the time and day matches up to it,I would like to know what I can do about this as I feel I’ve been cheated by the game as I have photo proof of the scarabs landing in (3) but not being activated, I’m bring this to you as I do not know what to do from here as I know if it had triggered I could have won a fair bit of money I then could have withdrawn. I have attached the photo of the screen shot and also the rules to this complaint and very much appreciate it if you could help me with this matter.
staus Resolved
Casino Heroes - Legitimate winnings of £170 removed after completing wagering requirements
I signed up for a £5 welcome gift at Casino Heroes, completed the wagering of 40x and was left with a real money balance of around £87. The bonus terms state the maximum withdrawal from the welcome gift is £100 which i was well within at the time. I continued to wager with this real money until i reached a balance of zero. I was awarded some free spins which i then used to grow my balance to £270 and completed the wagering requirement of 40x which was roughly £1400. I then attempted to withdraw my winnings only to have £170 confiscated as they believed they were gained with bonus funds. I queried this with the casino as the free spin terms make no mention on a maximum withdrawal applying to free spins (https://www.casinoheroes.com/uk/bonus-terms). They stated as i had used the welcome bonus which had been converted to real money after wagering they still consider it bonus money. I find this very unclear as my play history suggests i was making these stakes with a real money balance and as i had completed wagering any restrictions would have been removed. I pointed out if i had withdrawn the same funds and re deposited them then continued to play the winnings would have been fine in this case. From my perspective it seems they are trying to enforce 2 seperate terms and conditions relating to different types of bonus to get out of paying my winnings. I feel i have complied with every one of their terms and conditions only for them to try to renege on their own terms which state after wagering it becomes real money that can be withdrawn. Upon checking my play history i see i am missing a lot of wins, specifically anything that was played with real money and resulted in a win. I find this kind of accounting very disturbing as it seems they can remove what they like from the play history with impunity. I would also imagine full and accurate accounting would be a condition on being granted a licence to operate in the UK and strongly suspect them of committing fraud by false accounting.
staus Unresolved
£170

Complaint Statistics

Resolved 8
Avg. Amount $ 1,179
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
7.1/10 69 reviews

Top reviews from our players

My winnings have been received in about 8 hours since I made the withdrawal from my review below to my skrill account. That is just amazing!

I'm surprised of the somewhat bad reviews here. I opened an account some time ago on Casino Saga, but have not made any deposit. When I received an email for an extra sweet bonus of 20 free spins on sugar pop on top of my still to be claimed welcome bonus, I thought I will give this casino a try.First I contacted chat support and asked a nice lady some questions I had and they were all answered kindly and supportively.

So I made a deposit of 20 euro. The welcome bonus was 30 spins on gonzo quest, 30 spins on starburst and 20 spins on sugar pop. I played the sugar pop spins first. The winnings are wagered after losing your cash deposit. At first, I did not manage to win with my real money and was stuck with wagering requirements of the bonus money. But after some time my balance went up to 140 euro at some point without having played the other two game spin bonuses to avoid the wagering for the time being.

After having successfully completed the wagering requirements, I had a balance of 100 euro. The reason i give this casino 9 stars is because after making a withdrawal your treasure chest will be emptied out and you lose the free spins, but it is very much understandable. So I made a withdraw of 90 euro and left 10 euro to play because I was close to a boss that I had lost from the first time and wanted to beat him.Yes it is true you can lose a boss, but when you do the rewards will be higher and better the next time you face it! With these 10 euro I managed to get to the boss stage again and in this fight I have won 50 euro bonus money! n_n Sweet! Now I have a pending withdrawal of 90 euros and a balance of 64 euros. The 14 euro is my winnings from the 10 euro I left to play to get to the boss. I can now try to win with these 14 euros and withdraw whatever I win because it has no wagering requirements. And only then if I do not manage to win, I will have a sweet 50 euro bonus left on my balance to play with! I also like the profile settings and cute avatars as well as the treasure chest.

I love RPG games in general so I really had and still have a truly amazing experience here. Now I only hope it wont take to long for my withdrawal to be processed. Thank you Casino Saga for providing me with a very pleasant and enjoyable experience <3 I definitely recommend this casino!

Casino Saga. On some page I saw they have a promotion-10€ free no deposit bonus. I know they have Betsoft and Netent games, so I decided to try my luck there.

I checked their page and saw they were only 1 bonus, which was a deposit bonus ( on different bonus amounts you get different number of free spins on Starburst). So first I contacted the live chat to ask, if they even got the bonus I was referring to. A nice support women answered me immediately and I have to say that it is very easy to contact them, which is a great thing. She told me that the bonus I wanted was only for Swedish players and that they don't have any free chip, only the deposit bonus I mentioned before.

I decided to sign up and make a 10€ deposit, which is the minimum, and get 25 free spins on Starburst. I did that and the bonus and spins were credited to me within few minutes. I first played them, and as usually Starburst wasn't very generous to me and I got about 4€ out of it, as the spins were played with minimum bets. The wagering attached was 40x.

After that I went to play Blood Suckers. I like this slot but I somehow usually forget about it. I placed 0.25€ bets per spin and for some time I was doing quite good, as I managed to get the bonus round which paid me 5€ , however,I kept playing it for about an hour and eventually lost all balance.

Overall I was really pleased with Casino Saga. The live chat is very supportive, professional and nice. I also enjoyed the look of casino a lot and I will definitely play there again because I really liked the games they have. Recommend, 8/10.

For those who know me on here, you know I say things straight! I do not understand the bad rap these people are getting? Ranked 456th? Most original, casino I ever played. I rarely play but decided to give these guys a shot as I was not excluded from them.

I deposited 200 and reached well into the thousands. No requirement. I went for broke because of a sickness that does not allow me to cash out unless I reach 10k and lost fair and square. Deposited again and lost clean. Deposited again and lost clean. Deposited again and won again and this time I cashed out.

Most generous bonuses given via free spins. One problem, they are/seem useless if u have a balance of real money. U can use the bonus money to bet. If u win, it's yours. But bonus money is still in bonus balance and voided if u cash. I like that.

Example, u spin against the boss and win 1000.... If u already had 1000 then when u r playing u bet with 2000. And if your balance reaches 10k, 9 is cash able. No gimmicks. But if you go from 2000 to 999, then 40x requirement kicks in.

They say here 5k monthly withdrawal. That is incorrect. Other reviews say machines are tight.... Brothers.... Go play at 32 red or videoslots if u think these guys are tight!

Extremely loose, especially DOA. 1000 spins at 1.80 and hit a ton of free spins. 600 was highest pay I think. Very fair. No, these guys are legit. They have chat support and answer emails asap. Their ranking is incorrect on here and should be revised.

If on mobile, like me, get the app. Steady. If u wanna play all games, get PUFFIN or PHOTON app.... This casino is excellent on that except for one game.... Invisible man. Doesn't work!

For me, 10/10

It's not Canadian friendly for withdrawals.

My withdrawal has been in limbo for 4 days while they wait for their bank to figure out a way to transfer money.

In this day and age, thaïs ridiculous.

I an sure they will pay me and the second time around if I ever play again, will be much faster.

I will probably not play again but it has nothing to do with them. My own reasons.

I got verified in one hour. Withdrawal pending 4 days but after chatting they finally took money out for me not to reverse again.

Establish how u will cash out before u deposit.

It has an appealing appearance and doesn't force unwanted deposit bonuses on you.

It never feels like you will actually win at this casino. Over the course of 7 or 8 sessions during a 3 month period I never got much higher than the balance of my initial deposits each time. The slots are more like hoovers for cash than at many other casinos. Bonus games/Free spins are sparse compared to my experience at other places, there is definitely more take than give. There are also only a few variations of Blackjack, and the Dealer hits a lot of Blackjack, 20's and 21's.

The gimmick of being on a saga to unlock more games is just to try and get people to keep playing and lose more cash. The boss 'battles' are super dull and very, very, very rarely reward anything useful. Plus all of the slots you can unlock are available straight from the start at many other online casinos.

The Scandinavian countries are rules the netent software so when I met with the casino saga I didn’t surprised on their individual design and solutions.Usually those netent casinos give the best bonuses to the Scandinavian players but the casino saga is opened their gates for anyone.

When I visited them first it was hard to navigate on their page but a few minutes later I used to it. I checked their promotions and terms and conditions. I saw some promising deposit bonus so I decided to register here and make a deposit. I signed up then I went to the cashier to make a deposit but they don’t have many option. I wanted to pay in with skrill but I only found the neteller e-wallet. This time I didn’t have money on it so I had to upload money first before I can deposit. This procedure was takes some minutes but at the end I deposited 10 euro successfully via the neteller.

After I deposited I get 25 free rounds but I played my real money first. All the bonuses have 40 times wagering requirements. To play here was different because some of the slots were locked until the saga bosses are been defeated. Thanks for god my favorite video slots was available from the first so I started to play with the twin spin and after a few success I played with the gonzos quest. When I started the gonzo I had 38 euro so I played on higher bets, I changed the stake on almost all of my spins between 0.4 and 1 euro. This strategy was worked for a small time but at the end I lose. I played down my free rounds but I get 2.3 euro from it and lost it very soon again.

Saga has been supported y the net ent and bet soft and both of them are very nice platforms but i think net ent is better because it is one of the best in the world. But it was all a mistake and i went by the name and joined this casino and lost three consecutive deposits on this casino and the variance on this casino is crazy insane.
They have alot of games since they are powered by numerous software s but the games do not have a good return on money at all and in fact i could never ever go ahead of my deposit even once. I do not know who to blame the casino or the platforms but all i know is that i lost 150$ in total on this casino.

They have very nice graphics and all but it is of no use if a player cannot win money from the casino. They offer a lot of free spins but in my case all of them went for waste. Aztec alone cost me more then 50$ and then i tried my and in table games as i am a good strategic player but their also i was not winning and lost my second deposit as
well.

i had to go through 3 technical break down but luckily the support staff was very nice and refunded me the money i had lost due to that break down but they first checked in their server or something i do not know.

They have a very less return on money which does not work with any player because we are all playing for money only. This is my least favorite casino fro the net ent and i wish i had never joined this casino as it would have saved me a lot of money. I would rate this casino 5 out of 10 and trust me i am being generous.

Great graphics, innovative idea and very nice way to present advantages of depositing in the form of getting more and more free spins depending on how much you deposit.

Missed a great opportunity of doing something great. Going through the bosses, while could be fun is actually extremely boring and amazingly frustrating when you get stuck in a boss for 5 or 6 times, right on the second boss.

In the end, playing at a regular casino might be better, not to be bored by the bosses thing.

hi to all the gamblers..i am writing this review about casino saga..because i love to write my opinion about it.Casino saga like its name is very generous and playful.hope you'll like my review. i had downloaded this casino when a mouthwatering situation came to me. according to me every next casino did this for their promotions.so that they can make huge number of players and gather a lot of gamblers together.

It offers a pack of bonuses to all the gamblers who register it and play the games with their minds and luck.i am a big fan of this casino by seeing all the bonuses i register it immediately..it gives several opportunities to the players with bonus offers..i used them all but i had a little doubt in depositing the money..i was bit afraid in loosing my money as several incidents happened with me in past history of my casino games..i always played a lot and won money but then didn't get my money back.

it was a bit risky but then i suppose it was a destiny that i deposited the money by not thinking more.they had a nice graphics and cool website.i started with video slot and the game i had chosen was always proved to be the best for me..i played dead or alive then they offered me 250 free spins ..it was very decent game for me and i spent 2 hours in it and left it with the balance amount of 1000$.not bad right..
i got more free spins as my bonus but all are failed..i got frustrated with my game and closed the system.i almost spend two weeks in this game and finally my balanced had reached to their withdrawal limit.

My experience is really good and i had several winnings..
Rating in various terms..
Software:8/10
customer service:8/10
overall:9/10

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