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Casilando Casino is restricted in your country, please try these instead:

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Casilando Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 25 Reviews
5.9/10
25 Reviews
Complaint Response 11 Complaints
2 days avg. 11 Complaints
What we like
  • Available in InstaPlay and Mobile version
  • Wide range of games on offer
  • Support via live chat 24/7
  • SSL encrypted
  • Proven fair by independent audits
What we don’t like
  • Not available for players in several countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Casilando Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casilando.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Norwegian, Portuguese, Spanish, German
Casino Type
Instant Play, Mobile, Live Casino

Casilando Casino is an online casino that aims to provide their members a friendly, safe, excellent and unique gaming experience. This reputable casino is a home to a number of video slots and casino games, powered by the leading software suppliers such as NetEnt, Microgaming, Elk Studios, Evolution Gaming, NYX Interactive, Qiuckspin and Thunderkick. Casilando Casino is licensed and regulated by Malta Gaming Authority and UK Gambling Commission.

Restricted Countries and Territories

Players from certain countries will not be allowed to open their accounts at Casilando Casino. The list of the limited territories includes Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, France, Hungary, Israel, Italy, Latvia, Malta, Netherlands, Panama, Romania, Russia, Singapore, Slovenia, Spain, Sri Lanka, Thailand, Turkey, Uganda, United States and Vietnam. The entire list can be seen in our Restricted Countries section below.

Mobile Gaming

Players who prefer gaming on the go can easily access Casilando Casino on their compatible iPhone, iPad, or Android devices, by logging in with their credentials. This mobile casino gives players the opportunity to play different online slots and casino games regardless of the location.

Security and Fairness

Casilando Casino takes good care of their members. All players’ information will be treated securely and strictly, in accordance with Data Protection legislation.

The casino is committed to providing enjoyable entertainment that is fair. The games available at Casilando Casino are all regularly audited and proven fair by independent audits, therefore players can enjoy fair gaming experience.

StallCation

Complaints

Read the complaints other players have left for Casilando Casino. Learn more about complaints.

Show all complaints
Casilando Casino - Winnings Unfairly Confiscated Citing Bonus Terms Violation
I joined up with Casilando at 11am on 16th October, and utilised the Welcome Bonus.
At 11:57 am , i made a Withdrawal of 1100 euro . To this point in time, none of my Bets had been over 1 euro in Value.
As confirmed by their support team, triggering this withdrawal at 11:57am cause the Welcome bonus to be forefeited, and it was no long on my account. (attached Image). I have also attached excel format of my Gambling history right up to my Withdrawal at 11:57 from the beginning of my activity on the site (apologies for the breaking down into sheets as i could only export 20 records at a time, so the sheet numbers are in increasing chronological order, with the winnings and withdrawal on the final two sheet).

I continued to gamble for the rest of the day, and at roughly 8.11 pm and 8.12pm that night, i bet 10 euro on a game. These were the only event that the stake went over 5 euro, but the welcome bonus was forfeited over 9 hours previously and was no longer active.

This bet, made when no active bonuses were on my account, is being used as reason for confiscate my winnings , citing Clause 7 (vi) of the promotional Terms and Conditions (Attached image of Email received). With this evidence at hand, its clear i was not in breach of the T&Cs, and would kindly request my winnings, 1100 , to be returned to the account, and my withdrawal be completed.

I have a livechat script from a following conversation with Support, citing that a withdrawal forfeits the bonus, and no wagering restriction apply.

Id very much appreciate you to action this, as it is a considerable amount of money for me,
staus Resolved
€1100
Casilando Casino - Stalling £500 withdrawal and account verification for over a week
It’s a simple thing gambling you just place your money on the table or spin the slot or bet on the horse but with these guys when you win they say ok well I need to verify who you are. Fair doo’s right! Wrong!! They ask for a document confirming who you are I send it, only to be asked again three days later for another document so I send it along with an email saying what is going on exactly? And I get this automated response each time I asked ( I would just like to add at this point this is the 3rd time I asked what’s going on and the 3rd time I’ve had the same response) which tells me nothing. Even tho the amount is £500 which isn’t exactly a massive amount I’ve spent at least double if not triple that with the casino also the take the money in seconds but take over a week now to withdraw. It’s crazy! And as if that wasn’t bad enough I’ve just checked my casino account only to find the £500 back in my play account and when I ask the live chat what’s going on and to help me withdraw and they just say that after a week it’ll just go back in the account... this is there doing be sure of that. Do not trust this casino I’m at a point now where I’m assured that these guys a not as genuine as they appear. Also as I side note no bonus has been added I’ve not taken any free bets so this is a genuine simple withdrawal and still they can’t do it. These are after a week me withdrawing it again
staus Resolved
£500

Complaint Statistics

Resolved 10
Avg. Amount $ 6,872
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.9/10 25 reviews

Top reviews from our players

Good selection of games, nice affiliate bonus. Made a nice profit (which isnt been payed out yet since withdrawal 4 days ago).

Pending period of 48 hrs is very bad. Basicly gives them an excuse to stall ur payment for 48 hrs.. most casino's have a maximum pending period but these guys just basicly use those 48hrs to the max to ensure max reverse rate on payouts. Support can only reach payment department via e-mail and also cant speed up things because of a missed document.

Hello Yurchh, Congratulations on your winnings! The process time to check the documents can indeed take up to 48 hours. Our apologies for the inconvenience as in your case there was indeed a delay, I did see that you have received a compensation for this delay. We will make sure that the newly received document will be processed with priority for you. Note that in general we are working on speeding up every aspect of the withdrawal process. We really appreciate your feedback regarding this matter. Best regards, Amber Casilando

user avatar

I love the game selection, site looks professional to me, first deposit bonus offer is decent, 70x wagering on the bonus or the way it's put: 35x on both deposit and bonus(to make it look nicer) feels a bit excessive, but ok.

Had my first withdrawal, got my documents approved within 48 hours or so, now just waiting for the withdrawal itself to be approved. Again this is something that might be an issue for others, but I don't really have a massive problem with time on withdrawals, the important thing is that I end up getting what it is mine, which I trust I will on this site.

Support also seemed friendly and mostly professional except for one thing, which I am not really sure is on them, but I'll get back to it underneath. Unless anything crazy happens, this is a casino I would warmly recommend testing out

I originally signed up through an affiliate link (it was how I learned about the casino), this link offered a 200% first deposit bonus, opposed to the standard 100%. Once I had signed up and saw the offer read 100%, I contacted support and asked about it, they then claimed I had not signed up through an affiliate link (which was the only way I actually found out about the casino) and I wasn't in the mood to say anything as I had too much bad experience that day with stupidity from other sites support that I just left the chat and took the 100%. I don't understand how signing up through a direct affiliate link that differs from the casino's own personal sign up address, does not register with the casino when it's signed up through.

That's the only negative thing I can think of.. sure maybe I could have had a discussion with support and have them contact others that could verify certain information and have it fixed, but like previously stated I was not in the mood for it. It's probably a technical issue somewhere, that if anyone from Casilando reads this, they can contact me with which affiliate link it was and I will give it to them if they want to review why it did not work.

Hello Gambulaah, First of all, congratulations on your winnings! Note that we are happy to hear that you enjoy our selection of games. We have checked with the responsible department and they have confirmed that your withdrawal will be processed today. I am sorry to hear that you did not receive the welcome offer that you expected. Regarding the welcome offer, after review of your account it appears that first you had clicked on the affiliate site you mentioned that offers 200% first deposit offer indeed, however after that you clicked on another affiliate website. The system works in a way that registers the last clicked affiliate website for tracking purposes and assigning the welcome offer and hence the corresponding welcome offer is assigned to the account. Finally, as I noticed that there is a bonus available, I contacted you about this in private. Best regards, Amber Casilando

user avatar

I had joined this Casino from the listing of new casinos. Deposited and received a great promotion 200% on first deposit, which seemed a very good promotion. I enjoyed playing on this Casino... Good selection of games and site navigation. Live Customer support seemed to be always available over the few days I spent on wagering. Very Helpful and friendly.Withdrawal is a 2 day pending process. Which is now no longer pending. Friend referral bonus scheme. Overall had fun playing here. Another casino I will visit again.

Through my experience here I cannot find anything negative to say..Thumbs up !!!

Hello Ladylux, Congratulations on your winnings and thank you for writing such a nice review! Best regards, Amber Casilando

user avatar

Ho ho ho, here comes another one with the name Casilando.

Whenever a new casino arrives, I always eager to check them out. I have my own check list regarding new casino, who doesn't, right? The most important thing is the licensing, company that runs them, games variety (the more, the better), withdrawal time frame and live support. If a casino meets all the criteria, 80% chance I'll join them.

Casilando is owned by Caddell Limited, this company owns also plenty other well known casinos like Hello Casino, Gday casino, Amsterdams casino and many more. In my experience, those casinos I mentioned above are legit. I have good good experience with them. They have plenty of games from various top notch providers and they are also always up to date. The only thing that could be better is the payout time frame. It could take up to 48 hours for the money to reaches your account. Compared with other casinos, they are a little bit slow but luckily not the slowest.

I signed up at Casilando about a month ago via an affiliate that offers 50 free spins instead of 10 free spins. Now, that's 5 times bigger than the casino itself has to offer when you sign up straight from their website. I actually had plenty of luck with Casilando, from the free spins winning of €5, I managed to boost my balance to €350 without any single deposit by playing various games. Unfortunately, wagering starts when a deposit is made. I was kinda disappointed when I found out about it. Also, no points were earned because of the bonus money.

As always, my account has to be verified before making a deposit. So I sent them my documents and got verified the next day. I love when they work fast. I decided to claim their exclusive offer of 200% first deposit bonus. Now, it's very wise to new players to read the terms first before claiming any bonus. I know there's no joy reading them but each casino could have different terms. Luckily, I did read them and I found out that e-wallet deposit method is excluded from their welcome bonuses. Soon after I found this out, I decided not to deposit.

So, I cannot share my experience regarding their payout because I haven't made any deposit yet but I do believe that Casilando is a legit casino like its sisters casinos. Last but not least, live chat agents were friendly and very helpful. Kudos for them.

The only thing I dislike about Casilando is the bonus terms. E-wallet deposit methods are excluded from all their promotion.

Hello Leodubbed, I am very happy to hear that you enjoyed playing at Casilando! Note that we are working on a faster cash out process, which will be implemented this year. Furthermore, I am sorry to hear that you did not deposit because deposits made with e-wallet payment methods are not eligible for the welcome bonus. However, I would like to inform you that it is possible to use this payment method while participating in all of our other promotions including deposit offers. Thank you for your feedback and we will take all of this into consideration to improve the experience of our players. Best regards, Amber Casilando

user avatar

I played here for first time and had great time deposited 100 euro and only took bonus on 30 of that. I ended up reaching 1000 euro on my favourite slot and eventually requested withdrawal of 600 euro. I am waiting now for payment when docs verified. So far a definite 10 out of 10 ..

Hello Sp7575, Thank you for such a lovely review and congratulations on your winnings! I hope that you will continue to enjoy playing with us at Casilando. Should you ever have any queries or would need any assistance, do not hesitate to contact us via the Live Chat, we are available daily from 10:00 CET until 02:00 CET. I wish you a great day. Best regards, Amber Casilando

user avatar

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