I have recently requested a withdrawal from casilando for the sum of 750.00 GBP on 08/08/2020. I have had no previous problems with withdrawals from this casino however the withdrawal remains pending. The casino website (and live chat) state that the withdrawal should not be pending for a period longer than 48 hours. However it is now approaching 5 days. I have emailed them regarding this and this is their response:
I trust you're well...
I do see you've requested a withdrawal of 750GBP on the 08.08.2020
We are aware of the issue and it is being worked on as a matter of urgency. We are hoping to have this resolved as soon as possible. We sincerely appreciate your patience and understanding.
As soon as feedback is provided we will be sure to update you accordingly. At this time no confirmed time frame is available, although the relevant team are working to get this resolved
Should you require additional assistance please feel free to contact the support team.
Would you be able to prove myself with further assistance regarding this as they are proving unwilling to cooperate.
(I am completely verified, and a UK citizen with valid identification etc.)
Thomas < surname removed >