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Caribic Casino

Player Rating 41 reviews
7.7/10
41 reviews
Complaint Response 14 complaints
1 day avg. 14 complaints
What we like
  • Completely instant-play
  • Features many of Microgaming’s network progressives
  • Good selection of video slots and instant-win games from NetEnt and Microgaming
  • Includes a well-diversified live casino
  • 24/7 live chat support
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Holds Certificate of Trust
What we don’t like
  • Unavailable to players in the US, Denmark, France, Romania and Spain
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Caribic Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.caribiccasino.com
Established
2015
Licences
Malta Gaming Authority, Curacao Gaming Control Board, UK Gambling Commission
Affiliate Program
Languages
Czech, English, Finnish, German, Norwegian, Spanish, Slovak, Russian
Casino Type
Instant Play, Mobile

Caribic Casino is a tropical online casino inspired by the sunny shores of the Caribbean. This instant-play site features a wide variety of network progressive slots, scratch games, and more from both NetEnt and Microgaming. It also includes a well-rounded live casino from Evolution Gaming. The site is available in English, German, Slovak, and Czech, and is totally instant-play. Caribic Casino is licensed by the governments of Maltam, Curacao and the UK Gambling Commission. As it provides a fair game, the casino holds our prestigious Certificate of Trust.

Restricted Countries and Territories

Caribic Casino does not currently accept players who reside in Denmark, France, Romania, Spain, the United States, or any other country or territory where offshore online gambling is prohibited by law.

Mobile Gaming

Many of Caribic Casino’s most popular slots are available for mobile users on virtually all smartphones and tablets, including iOS and Android devices. The mobile site will load automatically when opened on any compatible mobile browser, so players don’t have to download an app. These games are identical to their original counterparts except for the touch-based interface.

Security and Fairness

Caribic Casino ensures the safety of players by using SSL encryption on all of its pages. This technology obscures sensitive information like passwords and financial data, making it virtually impossible for anyone to compromise an account.

All of the platforms used by Caribic Casino have met the rigorous fairness requirements of independent testing agencies. These tests concluded that all of the games are powered by a genuinely fair random number generator and provide statistically unbiased results in every game round. Hence, it can be found among our group of Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Caribic Casino. Learn more about complaints.

Show all complaints
Refusing to payout, accusing me for fraud without any proofs
I made a deposit on the 24/10/2017 of £100, and solely played this on Immortal Romance slot. I then requested a withdrawal, and was asked to provide documents to verify my account, which I sent through on the 01/11/2017. | hadn't heard anything back, so chased up a week later, to be told that I was part of a fraud investigation because my account had been found to have played Beautiful Bones Slot most recently. They have today sent me an email refusing to process my withdrawal, and telling me my account is closed, and this matter is considered final. I have not most recently played Beautiful bones, & I did not play with any bonus funds on my last deposit, and I have not got multiple accounts. I have copied the email below. Hi John , Thank you for your understanding while a massive investigation consisting of multiple companies and departments was conducted. As we have written before, Caribic Casino security, in conjunction with Every Matrix security, has discovered a massive attempt to defraud Caribic Casino and other casinos using multiple gaming accounts accepting bonus offers and using such bonus offers in an a coordinated scheme using the slot game Beautiful Bones. This game has been discontinued while multiple agencies and security departments continues to conduct a formal review of all gaming, players and playing patterns. As your account has been found to have played Beautiful Bones most recently, your account was apart of this investigation. Conclusion of your account in this investigation: As you clearly knew already, your gaming account has been confirmed to be one of many that have been directly linked in a group. Multiple departments and persons within these departments, have been able to independently discover irrefutable evidence of direct contact between your account and others within the group. To be clear, this investigation was not solely conducted by Caribic Casino Management. Every Matrix and Every Matrix financial processors (which funds were processed through) have also been apart of this investigation. Therefore, as we have been able to confirm your account to be acting within a designed and coordinated group to claim multiple bonuses using multiple accounts in a direct scheme to intentionally defraud Caribic Casino, this breaks our clearly written terms in several ways: https://www.caribiccasino.com/Promotions/TermsConditions/casino/fdb201604 12. All bonuses are issued only once per account, computer, IP address, person, family, household, email address, and or where computers in a living/workplace/school arrangements are shared. 13. Management reserves all rights to discontinue any offer at any time and to determine bonus abuse, multiple bonus claims "by reasonable suspected association", deposit fraud or schemes to defraud the casino. Caribic Casino management decision is final. Therefore, as a result of opening multiple gaming accounts and claiming bonuses (with the clear intent to defraud the casino using such MULITPLE bonuses), all funds requested to be withdrawn have been denied and your account is closed. This matter is considered closed and final. Sincerely, Caribic Casino
staus Resolved
£105
Unfair confiscation of £4500 of legitimate winnings
On the 19th of September I won around £6000 at Caribic Casino playing slots with their welcome bonus. At that time I immediately thought I better cover my bases here and give their bonus terms a second read. What I read was completely ambiguous. Please see casino terms attached below. I've highlighted the relevant sections. I was going to ask Caribic Casino which limitation applied to welcome bonuses. However, after giving it some thought I decided that since I had just won a lot of money there might be a bias in their answer. I imagined that they might enforce whichever clause benefited them and disregard any of their other written rules. Maybe this seems pessimistic, but despite enjoying gambling at online casinos I certainly don’t trust them. So I asked a friend who was not a member to ask Caribic Casinos’s support staff which clause applied to the welcome bonus. That way I would get their objective interpretation of their own confusing rules. I have attached the reply I received below. So after playing a bit more to make sure I had completed all their wagering requirement, my balance ended at £6153. At that point I decided to cashout. I then realised that £4500 had disappeared from my balance. I immediately contacted support and was informed that there was a 1500 limit for withdrawals with the welcome bonus. Not only is this a complete contradiction of what they told another gambler when they had nothing at stake. It is also proof of an extremely dishonest, predatory and cynical interpretation of their own terms and conditions: Their agenda is the only thing that dictates what rules they enforce. They will offer a 10,000 prize which apparently doesn't exist in an attempt to lure in the new player who has never deposited at their casino. This is because their agenda at that time is to encourage new deposits. However, once you’ve actually won some money, their agenda changes to paying their customer as little as possible. So they interpret another set of rules entirely. A casino’s terms and conditions should not be subject to interpretation depending on what mood the casino is in. They should be unambiguous, indisputable and clear. If at the time the terms had only stated that there was a 1500 cap on winnings I would have been very disappointed but I would not be here complaining. But when you tell my friend he’s entitled to a 10,000 win with the welcome bonus just because he hasn’t actually won anything yet and in the same day you tell another customer who has just won something completely different, that is clearly extremely unethical. So I say to the casino, please do the right thing here and pay me my winnings so that we can put this behind us.
staus Resolved
£4500
Took 1160€ from me against their own bonus terms
Caribic casino took 1160€ from my account against their own bonus terms. This is how it happened: I received 6.4.2016 a promotion e-mail from Caribic casino about a new monthly bonus. It promised 30€ bonus for a deposit of 20€. I went to their promotion page to look for the bonus terms. That is what I always do before I deposit with new bonuses. I checked 3 things that are the most important to me: wagering requirement, list of excluded games and the maximum withdrawal amount. The wagering requirement was decent and there was no maximum withdrawal limit specific for that bonus, so I decided to make a deposit. I did not receive the bonus automatically so I went to their live chat and soon the bonus was added manually to my account. I played some time and a variety of games with the bonus, and I managed to get my balance up to 1500€. Then I went to check the remaining wagering requirement, which showed that I had about 100€ remaining to wager. I opened a game and started to wager. To my surprise, when I had completed the wagering my balance suddenly dropped from 1480€ to 320€. The live chat was not there at the moment so I wrote to the support and told them about my lost money. A couple hours later I got an answer to my e-mail. It was short only including this text line: “6. Maximum win cap applies to associated winnings and is set to €300.” There was also a screenshot from the promotion page where the bonus terms were. Immediately I noticed that there was something strange in that screenshot. I read the terms carefully before I deposited and I was sure there was not that paragraph 6. I went to the site to see those bonus terms again (English language terms). The terms were as I remembered. There was no paragraph 6, or at least the one that the support sent. This was the paragraph 6 in their site: “6. The bonus and qualifying deposit amount must be wagered 35 times before any part of the deposit, bonus funds or associated winnings can be withdrawn or transferred.” There was no mention about any bonus cap either. I also check the CZ language version and there was no mention about the bonus cap in there either. I opened and refreshed the page again with both Firefox and Chrome browser. I also opened it with my friend’s computer just to be sure. All of those things proved that there was no maximum win cap rule. Caribic casino had made a mistake. I took two screenshots from the English promotion page (with Firefox and chrome) and sent them to Caribic casino support team. I told them that the rules they gave me didn’t exist on their site, and I asked them to return my money. It took them over one full day to answer me back. This was their answer: “Do you see old T&C on Your side? This can really be that your page is not properly refreshed.” When I read that answer I sort of knew that they had changed the rules during that period it took them to answer me back. I went to check their page anyway, and “surprise, surprise” the rules were changed. This line about the bonus cap was added there. So basically instead of acknowledging their error and returning my money they ended up blaming me for the whole thing.
staus Resolved
€300

Complaint Statistics

Resolved 14
Avg. Amount $ 1,261
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
7.7/10 41 reviews

Top reviews from our players

Great casino!

Have been with them for a while and been lucky, but never cashed out because I decided to play on. Made my first withdrawal last night and money hit my bank this morning - sign of a good casino for me!

Love the game selection and the fact that they give you bonuses on 10 euro deposits.

Layout is nice on the eye and easy to navigate.

Nothing really! For me they are everything I look for in a casino.

Casino looks good and fair, have interesting bonuses. Not sure yet, do I need to deposit there. First impression is pretty good.

Casino design is too dark, don't have phone support.

Love the design on the page. They have also categorized the games so it's easy to look for. Bonuses and Freespins have reasonable turnover requirements. I really like how easy you can see your bonus turnover.

Live support is nice and responds quickly, I have nothing to complain about.

The only thing I can think of is that I'm missing Play'n Go slots.

Hi, MONKEY86, Thank you for Your kind feedback. We will try our best to keep high standards also in the future. We are also working on implementing new games from various providers, including Play'n Go, hopefully it will be done soon. Wish You good luck , and hope to see you back soon, Caribic Casino.

user avatar

Ahh, I love the designs of the site. Even though, it’s painted in plain brown, it’s attractive! Plus, they have classified all the different games in categories which make the gameplay even better.

However, Caribic Casino has just 5 offers… which is not very much huh!

Hi, ERICRICH6 Thank you for Your kind words. We will try our best to keep CaribicCasino the best place for our customers. As for the n0 of offers we are working on the new ones, also different promotions are sent out to our players on personal basis. Wish You good luck , and hope to see you back soon, Caribic Casino.

user avatar

100% bonus Match, CAD funds . Deposit Options, not much else to say.

I've played at many Casinos. I'm not to happy I decided to put my $50.00 CAD on this one so far.100% bonus Match with Spins on Netent game that is not applicable for Canadians and no other offer for us Canadians. Not Happy!! Usually through Chat I will get extra 5-$10.but nope nothing, guess they don't want return players.

Balance amount at top of page shows Zero, you have to scroll over it to see your funds - weird! You can only withdrawal using the same method - this I don't like and I could not enter the Withdrawal area prior to deposit, as I usually do to make sure. So I'm stuck using Bank Transfer, as I used a prepaid credit card not reloadable.
We will see if I'm in need of withdrawal by the end, as I have my doubts so far.

This is to confirm that I have been informed that the verification process is completed, and all my withdrawals are approved. So, as I mentioned earlier, Caribic Casino has one of the best customer support service system in place I have ever experienced so far. And I wish all the best for Caribic Casino team, and looking forward to play their as I feel more secured and trusted.

Previous Comment:
Everything seems perfect with Caribic, and all the games that I desire are there. Specifically the live casinos games, and Video Slot games. The customer service is very responsive, even though I will mention below on the dislike that service is too slow. On the top so far everything seems to be ok, and no major glitches. I usually rate casino based on the turn around time of customer related resolution and how responsive is the customer service, and thats really what matters.

There is nothing so far negative, its all good :-)

Previous Comment:
What I dislike about the Caribic is that, so far I posted withdrawals totaling in the about GBP 4620 which I posted last Friday. They mentioned that it has to go first through the verification process. Since it was Friday, they said that the verification will be done Sunday midnight/early Monday morning. Well, I am surprised that the verification was not done on Friday, since Friday is a working day. So far I can only judge in terms of delay in the verification process, and yet have to see if the verification would be completed today which is Monday 31st of July 2017 . And I hope that verification process will go smooth without any glitches, since they mentioned everything seems ok. Its very frustrating to wait for verification to complete and specially if it is taking over 3-4 days time, so I will post further here, once I experience the whole withdrawal process. Wither Caribic is the greatest place to play and trust a reliable team out there, which I hope that is the case.... So, I will post again in the next couple of days about my experience with Caribic Casino.

Dear BIO4JAA Thank You for Your concise review. I am happy You liked our casino and had good experience with the support team . Yes, sometimes verification process can take extra time, but we will do our best to make the withdrawal process even more fast and make Caribic even better place for our players. Let us know in case of any other questions, wish You good luck , and hope to see you back soon, Caribic Casino management .

user avatar

This is what I like the most:
1. Has "Practice" option;
2. Has visible winner results;
3. Deposit via Credit/Debit Card and it is free;
4. Withdraw to bank account (or me it took about 2 days);
5. Can save favorite games;
6. Has NetEnt games.

Had a few problems with payments and finding stuff in website, but support was good and helped me with all problems.

There is nothing serious, what I dislike. One small thing that I do not like, is the Firefox message "Connection is not secure". They promised, that they will fix this, but nothing changed so far. Another small problem for me is finding my favorite games. Intuitively I go to the games section and can not find them. They only appear in the homepage and in my account sections.

Dear DMG, Thank you for Your kind words. We will try our best to keep Caribic Casino the best place for our customers. The issue with the " Non secure connection" is also resolved. Thank You for letting us know about it. Wish You good luck , and hope to see you back soon, Caribic Casino.

user avatar

Hi!
Caribic Casino is really good looking and has a nice name with professional design.
If you like to play different games, you are on the right place. The welcome bonus is nice, 100% bonus + 150 free spins.
I am very pleased to have chosen this casino, I made deposits and I also managed to make withdrawals.
The account verification and processing withdrawals are processed very quickly, they pay out in just a few hours
Customer support is very good, all in all, its a nice casino.

Dear JOHNNYKAYEN, Thank you for your review, we appreciate you appraisal. Hope you will come back to find even more great and new games. We are working hard to make Caribic the best place for our players. Sergej, Caribic Casino

user avatar

- Fast Payouts, received 2300€ less than 24hrs into Skrill account.
- Responsive and helpful live support chat
- Excellent and Friendly customer service

Not nothing!!!
Not much to tell....................

Dear EXTRACASH, Thank you for your review, we appreciate you appraisal. We are pleased You had a positive experience with us , wish You good luck and hope to see You back soon. In case of any suggestions on how to make Caribic even better place for our players, feel free to let us know. Thank you in and have a great day, Caribic Casino.

user avatar

I love the live casino and easy it is to use on my mobile.

Have had no issues with this Caribic so far and find it very enjoyable. I will be playing here often for sure!

No options, that I could find, to send in my Verification Documents without a request.

Dear TUMBLETOKE, Thank you for your review, we appreciate you appraisal.We are pleased You had a positive experience, and planning to stay with us. As for the verification documents, You can always provide those to [email protected], it will speed up the withdrawal process. In case of any suggestions on how to make Caribic even better place for our players, feel free to let us know. Thank you in and have a great day, Caribic Casino.

user avatar

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