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Caribic Casino

Player Rating 41 reviews
7.7/10
41 reviews
Complaint Response 14 complaints
1 day avg. 14 complaints
What we like
  • Completely instant-play
  • Features many of Microgaming’s network progressives
  • Good selection of video slots and instant-win games from NetEnt and Microgaming
  • Includes a well-diversified live casino
  • 24/7 live chat support
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Holds Certificate of Trust
What we don’t like
  • Unavailable to players in the US, Denmark, France, Romania and Spain
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Caribic Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.caribiccasino.com
Established
2015
Licences
Malta Gaming Authority, Curacao Gaming Control Board, UK Gambling Commission
Affiliate Program
Languages
Czech, English, Finnish, German, Norwegian, Spanish, Slovak, Russian
Casino Type
Instant Play, Mobile

Caribic Casino is a tropical online casino inspired by the sunny shores of the Caribbean. This instant-play site features a wide variety of network progressive slots, scratch games, and more from both NetEnt and Microgaming. It also includes a well-rounded live casino from Evolution Gaming. The site is available in English, German, Slovak, and Czech, and is totally instant-play. Caribic Casino is licensed by the governments of Maltam, Curacao and the UK Gambling Commission. As it provides a fair game, the casino holds our prestigious Certificate of Trust.

Restricted Countries and Territories

Caribic Casino does not currently accept players who reside in Denmark, France, Romania, Spain, the United States, or any other country or territory where offshore online gambling is prohibited by law.

Mobile Gaming

Many of Caribic Casino’s most popular slots are available for mobile users on virtually all smartphones and tablets, including iOS and Android devices. The mobile site will load automatically when opened on any compatible mobile browser, so players don’t have to download an app. These games are identical to their original counterparts except for the touch-based interface.

Security and Fairness

Caribic Casino ensures the safety of players by using SSL encryption on all of its pages. This technology obscures sensitive information like passwords and financial data, making it virtually impossible for anyone to compromise an account.

All of the platforms used by Caribic Casino have met the rigorous fairness requirements of independent testing agencies. These tests concluded that all of the games are powered by a genuinely fair random number generator and provide statistically unbiased results in every game round. Hence, it can be found among our group of Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Caribic Casino. Learn more about complaints.

Show all complaints
Refusing to payout, accusing me for fraud without any proofs
I made a deposit on the 24/10/2017 of £100, and solely played this on Immortal Romance slot. I then requested a withdrawal, and was asked to provide documents to verify my account, which I sent through on the 01/11/2017. | hadn't heard anything back, so chased up a week later, to be told that I was part of a fraud investigation because my account had been found to have played Beautiful Bones Slot most recently. They have today sent me an email refusing to process my withdrawal, and telling me my account is closed, and this matter is considered final. I have not most recently played Beautiful bones, & I did not play with any bonus funds on my last deposit, and I have not got multiple accounts. I have copied the email below. Hi John , Thank you for your understanding while a massive investigation consisting of multiple companies and departments was conducted. As we have written before, Caribic Casino security, in conjunction with Every Matrix security, has discovered a massive attempt to defraud Caribic Casino and other casinos using multiple gaming accounts accepting bonus offers and using such bonus offers in an a coordinated scheme using the slot game Beautiful Bones. This game has been discontinued while multiple agencies and security departments continues to conduct a formal review of all gaming, players and playing patterns. As your account has been found to have played Beautiful Bones most recently, your account was apart of this investigation. Conclusion of your account in this investigation: As you clearly knew already, your gaming account has been confirmed to be one of many that have been directly linked in a group. Multiple departments and persons within these departments, have been able to independently discover irrefutable evidence of direct contact between your account and others within the group. To be clear, this investigation was not solely conducted by Caribic Casino Management. Every Matrix and Every Matrix financial processors (which funds were processed through) have also been apart of this investigation. Therefore, as we have been able to confirm your account to be acting within a designed and coordinated group to claim multiple bonuses using multiple accounts in a direct scheme to intentionally defraud Caribic Casino, this breaks our clearly written terms in several ways: https://www.caribiccasino.com/Promotions/TermsConditions/casino/fdb201604 12. All bonuses are issued only once per account, computer, IP address, person, family, household, email address, and or where computers in a living/workplace/school arrangements are shared. 13. Management reserves all rights to discontinue any offer at any time and to determine bonus abuse, multiple bonus claims "by reasonable suspected association", deposit fraud or schemes to defraud the casino. Caribic Casino management decision is final. Therefore, as a result of opening multiple gaming accounts and claiming bonuses (with the clear intent to defraud the casino using such MULITPLE bonuses), all funds requested to be withdrawn have been denied and your account is closed. This matter is considered closed and final. Sincerely, Caribic Casino
staus Resolved
£105
Unfair confiscation of £4500 of legitimate winnings
On the 19th of September I won around £6000 at Caribic Casino playing slots with their welcome bonus. At that time I immediately thought I better cover my bases here and give their bonus terms a second read. What I read was completely ambiguous. Please see casino terms attached below. I've highlighted the relevant sections. I was going to ask Caribic Casino which limitation applied to welcome bonuses. However, after giving it some thought I decided that since I had just won a lot of money there might be a bias in their answer. I imagined that they might enforce whichever clause benefited them and disregard any of their other written rules. Maybe this seems pessimistic, but despite enjoying gambling at online casinos I certainly don’t trust them. So I asked a friend who was not a member to ask Caribic Casinos’s support staff which clause applied to the welcome bonus. That way I would get their objective interpretation of their own confusing rules. I have attached the reply I received below. So after playing a bit more to make sure I had completed all their wagering requirement, my balance ended at £6153. At that point I decided to cashout. I then realised that £4500 had disappeared from my balance. I immediately contacted support and was informed that there was a 1500 limit for withdrawals with the welcome bonus. Not only is this a complete contradiction of what they told another gambler when they had nothing at stake. It is also proof of an extremely dishonest, predatory and cynical interpretation of their own terms and conditions: Their agenda is the only thing that dictates what rules they enforce. They will offer a 10,000 prize which apparently doesn't exist in an attempt to lure in the new player who has never deposited at their casino. This is because their agenda at that time is to encourage new deposits. However, once you’ve actually won some money, their agenda changes to paying their customer as little as possible. So they interpret another set of rules entirely. A casino’s terms and conditions should not be subject to interpretation depending on what mood the casino is in. They should be unambiguous, indisputable and clear. If at the time the terms had only stated that there was a 1500 cap on winnings I would have been very disappointed but I would not be here complaining. But when you tell my friend he’s entitled to a 10,000 win with the welcome bonus just because he hasn’t actually won anything yet and in the same day you tell another customer who has just won something completely different, that is clearly extremely unethical. So I say to the casino, please do the right thing here and pay me my winnings so that we can put this behind us.
staus Resolved
£4500
Took 1160€ from me against their own bonus terms
Caribic casino took 1160€ from my account against their own bonus terms. This is how it happened: I received 6.4.2016 a promotion e-mail from Caribic casino about a new monthly bonus. It promised 30€ bonus for a deposit of 20€. I went to their promotion page to look for the bonus terms. That is what I always do before I deposit with new bonuses. I checked 3 things that are the most important to me: wagering requirement, list of excluded games and the maximum withdrawal amount. The wagering requirement was decent and there was no maximum withdrawal limit specific for that bonus, so I decided to make a deposit. I did not receive the bonus automatically so I went to their live chat and soon the bonus was added manually to my account. I played some time and a variety of games with the bonus, and I managed to get my balance up to 1500€. Then I went to check the remaining wagering requirement, which showed that I had about 100€ remaining to wager. I opened a game and started to wager. To my surprise, when I had completed the wagering my balance suddenly dropped from 1480€ to 320€. The live chat was not there at the moment so I wrote to the support and told them about my lost money. A couple hours later I got an answer to my e-mail. It was short only including this text line: “6. Maximum win cap applies to associated winnings and is set to €300.” There was also a screenshot from the promotion page where the bonus terms were. Immediately I noticed that there was something strange in that screenshot. I read the terms carefully before I deposited and I was sure there was not that paragraph 6. I went to the site to see those bonus terms again (English language terms). The terms were as I remembered. There was no paragraph 6, or at least the one that the support sent. This was the paragraph 6 in their site: “6. The bonus and qualifying deposit amount must be wagered 35 times before any part of the deposit, bonus funds or associated winnings can be withdrawn or transferred.” There was no mention about any bonus cap either. I also check the CZ language version and there was no mention about the bonus cap in there either. I opened and refreshed the page again with both Firefox and Chrome browser. I also opened it with my friend’s computer just to be sure. All of those things proved that there was no maximum win cap rule. Caribic casino had made a mistake. I took two screenshots from the English promotion page (with Firefox and chrome) and sent them to Caribic casino support team. I told them that the rules they gave me didn’t exist on their site, and I asked them to return my money. It took them over one full day to answer me back. This was their answer: “Do you see old T&C on Your side? This can really be that your page is not properly refreshed.” When I read that answer I sort of knew that they had changed the rules during that period it took them to answer me back. I went to check their page anyway, and “surprise, surprise” the rules were changed. This line about the bonus cap was added there. So basically instead of acknowledging their error and returning my money they ended up blaming me for the whole thing.
staus Resolved
€300

Complaint Statistics

Resolved 14
Avg. Amount $ 1,261
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
7.7/10 41 reviews

Top reviews from our players

Finally I found a place that has every gaming software that I love playing all in the one place. That alone is a major plus for me. They have the nicest support and most efficient, and these days that shows the type of place where my money is going into and happy to do so, compared to some places i have dealt with.

Caribic's website caters for every kind of player and the look is alive but simple to find your way around.

Big plus for me and now to try the games !!

Thank you for your review, we appreciate you appraisal. GL, Daniela Caribic Casino Support

user avatar

I signed up to Caribic a few weeks ago now and have remained there ever since.
Their software is not only easy on the eyes but very smooth and basic to operate and navigate, and if you are like me and require variety and a large slots library then look no further.

All this coupled with great customer service and a generous welcome bonus has catapulted this casino well into my top 3.

Great Job Guys

Thank you for your review, we appreciate you appraisal. GL, Daniela Caribic Casino Support

user avatar

Everything like a casino, I suggest that the other players.

I do not like to say that, because the entire satisfaction.

Thank you for your review, we appreciate you appraisal. GL, Daniela Caribic Casino Support

user avatar

UPDATE: They are NOT accepting players from my country (Hungary). Too bad...

Thank you for your review. As soon as we will have the means to accept players from Hungary we will let you know. GL, Daniela Caribic Casino Support

user avatar

Caribic Casino is one of the newest casino added into AskGamblers. I signed up at this casino a few weeks ago. The main reason why I joined them was because of some higher welcome bonus and because of 150 free spins promotion.

I played different games after my bonus was added into balance. I played for a long session, but at the end I lost it. I had nice time when I played here at Caribic Casino. I also like their website page, it has some beautiful girls there into homepage.

The promotions which they run is great. I like those 150 free spins which they offer upon deposit each week and I think I will play here again. They offer also live chat support, I tried it out. I most of the time try out chat support at every casino and I compare it to others. Here I had nice feedback from one agent, he checked out all for me and he told me professionally. It was friendly too.

I am sure I will play here again in the future. Till now I made two deposits, but still without any withdrawal. Maybe the next one will be lucky.

Caribic casino is for me great casino. I had no problems while I was playing, all worked smoothly. During gameplay flash player works fine and games were not lagging or anything like that.

I also like that they offer different software providers. There are Microgaming, NetEnt and Evolution Gaming. Maybe this casino could be even more interesting if they decide to offer more software. In my mind are Thunderkick and WMS softwares. Maybe my review about it will be heard and they will add a few more. You never know. Till then, I will rate them with 9 stars here. I think they deserve it.

Thank you for your review, we appreciate you appraisal. GL, Daniela Caribic Casino Support

user avatar

I came across Caribic Casino few months ago when I saw 5 euros given free chip for every new player who joins their casino. Now days must admit there are tons of newly added Netent, Microgaming casinos such as this one and most of them are owned by EveryMatrix which not that good sign but having Malta licence I guess they are safe to be played there.

What caught my attention is theirs Logo sign which reminds me a lot of 21Casino, well they are not identical but very similar so when I asked live support do they have some connections, they denied telling me that they have nothing in common. So yes I opened my account got the 5 free chip, actually the 5 free were already set up on my account and what to play with tiny bonus if not Starburst slot.

Although must say Starburst is acting more then weird lately because it seems like you cant hit anything decent sometimes 20-30 spins all dead spins. So played Starburst somehow manged to raised my balance to 8.70 euros and continued to play with 0.20 cents and was on 12 euros. The minute I thought Starburst has recovered from eating condition all the time and maybe I will get a little bit more, then comes the dead period and eat all my balance.

Seeing they had nice offer of 150 free spins on 2 selected games but the catch was to deposit at least 20 euros and play at least 3 times Dazzle Me slot so that way you will be eligible for those 150 free spins in Friday. What I liked was the wagering of the free spins. They needed to be wagered only X 30 as for their welcome bonus I think its pretty to high, I mean for the wagering requirements.

The welcome bonus needs to be wagered X 35 but not only the bonus but plus the deposit made. I think that this offer its not friendly even fair for us players, knowing other casinos and their wagering of the given bonuses. So I played Piggy Riches slot and lost my balance pretty fast and before that I played around 20 spins on Dazzle Me slot so I could be eligible for those 150 free spins.

I didn't like the fact that those 150 free spins are given only at Friday and other thing is the time of the free spins given. I was told I will be getting those free spins from 15:00 CET till 20:00 CET. So when Friday came here come the trouble. I didn't get my free spins so I was on chat with their live agent more then 20 minutes so she could add me the free spins. So finally she add them and was ready to play. It is really annoying when you have to ask and waste your time on live chat for something you should be having, isn't it?? I played Twin Spin and win something decent which I lost it all on Piggy Riches again, so not so lucky in this newly added casino, well they might be good one but will see will I make another deposit here, good luck!

Thank you for your review. We are happy that you provided such an in-depth analysis of our new casino. GL, Daniela Caribic Casino Support

user avatar

Very good casino as it has my platform and u can play in mobile, friendly agent.

I dislike that it won a good amount and I asked for a withdrawal, they asked about my documents to verify that I'm the owner, it's the 3rd day and I'm not having any response yet and still waiting and the bad thing that u cant withdrawal more than 400$ daily and that something is not good at all, I have now about 9k in my account and as the terms and the conditions of the casino I need like 2 or 3 months to withdrawal it.

Now I'm waiting an answer by email to see when they will verify my account and start sending 400$ daily, and waiting an answer from a manager if I can send bigger amount. :)

Thank you for your review, we appreciate you appraisal. We are happy that you like our platform and friendly support agents. Currently the minimum withdrawal amount is €10.00 or your currency equivalent. The maximum withdrawal amount is €400 per day, €2,000 per week and €4,500 per month or your currency equivalent. For VIP players higher limits are available, based on your current transaction amount you do not apply for VIP status. GL, Daniela Caribic Casino Support

user avatar

This is one of the latest casinos I joined. I was looking for some descent welcome bonus in some new casino and this was one of the few casinos I had left that were offering a descent 150% match bonus. I decided to check it out and I have to say I liked the look of their website. It is well organized so navigation is easy and it looks really great.

After talking to live chat about some questions I had I decided to make the minimum 20 euros deposit and take the welcome bonus. The bonus money was instantly added to my balance and I was ready to begin my session. They have a really nice selection of slot games. Netent and Microgaming is always a good pair and something I am always looking for in a casino. Overall I had a good session here. I played for maybe 4 hours before I lost all of my balance and had some descent wins. After that I saw the promo for 150 free spins on Dazzle Me or Twin Spin and decided to make another deposit and take it. I played for about half an hour with my 15 euros deposit. I got some decent wins on Immortal Romance and got my balance up to 30 euros but lost everything after that. On Friday I got the 150 free spins but to my disappointment I got only 28 euros. I was hoping for about 50 but that's the risk you take with free spins. You never know how much you are going to win. I started playing some of my favorite slots but in general didn’t have any descent wins and in the end I lost all of my balance.

So far 3 tries and still no withdrawals. Still this seems like a descent casino so I will try again and I hope this time I will manage to make a withdrawal to test their payout timeframe.

Thank you for your review, we appreciate you appraisal. We are happy that you like our design. If you have any trouble with the withdrawal process please contact our support via Live Chat or [email protected] they will assist you and solve it right away. Hope to see you back soon! GL, Daniela Caribic Casino Support

user avatar

Great casino. Deposited about 25 euros, got a nice bonus. Had some good luck. Decided to cash out. Within 24 hours the money was on my Skrill balance. Never seen that before! Definitely gonna play there more often!

Can't think of anything important. But they could change the overal site, to make it more user friendly.

Thank you for your review,we are glad you were satisfied with our service. GL, Daniela Caribic Casino Support

user avatar

Great casino, 100% safe, fast payouts and great customer service.

Thank you for your review, we appreciate you appraisal. Hope to see you back soon! GL, Daniela Caribic Casino Support

user avatar

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