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Caribic Casino

Player Rating 41 reviews
7.7/10
41 reviews
Complaint Response 14 complaints
1 day avg. 14 complaints
What we like
  • Completely instant-play
  • Features many of Microgaming’s network progressives
  • Good selection of video slots and instant-win games from NetEnt and Microgaming
  • Includes a well-diversified live casino
  • 24/7 live chat support
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Holds Certificate of Trust
What we don’t like
  • Unavailable to players in the US, Denmark, France, Romania and Spain
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Caribic Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.caribiccasino.com
Established
2015
Licences
Malta Gaming Authority, Curacao Gaming Control Board, UK Gambling Commission
Affiliate Program
Languages
Czech, English, Finnish, German, Norwegian, Spanish, Slovak, Russian
Casino Type
Instant Play, Mobile

Caribic Casino is a tropical online casino inspired by the sunny shores of the Caribbean. This instant-play site features a wide variety of network progressive slots, scratch games, and more from both NetEnt and Microgaming. It also includes a well-rounded live casino from Evolution Gaming. The site is available in English, German, Slovak, and Czech, and is totally instant-play. Caribic Casino is licensed by the governments of Maltam, Curacao and the UK Gambling Commission. As it provides a fair game, the casino holds our prestigious Certificate of Trust.

Restricted Countries and Territories

Caribic Casino does not currently accept players who reside in Denmark, France, Romania, Spain, the United States, or any other country or territory where offshore online gambling is prohibited by law.

Mobile Gaming

Many of Caribic Casino’s most popular slots are available for mobile users on virtually all smartphones and tablets, including iOS and Android devices. The mobile site will load automatically when opened on any compatible mobile browser, so players don’t have to download an app. These games are identical to their original counterparts except for the touch-based interface.

Security and Fairness

Caribic Casino ensures the safety of players by using SSL encryption on all of its pages. This technology obscures sensitive information like passwords and financial data, making it virtually impossible for anyone to compromise an account.

All of the platforms used by Caribic Casino have met the rigorous fairness requirements of independent testing agencies. These tests concluded that all of the games are powered by a genuinely fair random number generator and provide statistically unbiased results in every game round. Hence, it can be found among our group of Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Caribic Casino. Learn more about complaints.

Show all complaints
Refusing to payout, accusing me for fraud without any proofs
I made a deposit on the 24/10/2017 of £100, and solely played this on Immortal Romance slot. I then requested a withdrawal, and was asked to provide documents to verify my account, which I sent through on the 01/11/2017. | hadn't heard anything back, so chased up a week later, to be told that I was part of a fraud investigation because my account had been found to have played Beautiful Bones Slot most recently. They have today sent me an email refusing to process my withdrawal, and telling me my account is closed, and this matter is considered final. I have not most recently played Beautiful bones, & I did not play with any bonus funds on my last deposit, and I have not got multiple accounts. I have copied the email below. Hi John , Thank you for your understanding while a massive investigation consisting of multiple companies and departments was conducted. As we have written before, Caribic Casino security, in conjunction with Every Matrix security, has discovered a massive attempt to defraud Caribic Casino and other casinos using multiple gaming accounts accepting bonus offers and using such bonus offers in an a coordinated scheme using the slot game Beautiful Bones. This game has been discontinued while multiple agencies and security departments continues to conduct a formal review of all gaming, players and playing patterns. As your account has been found to have played Beautiful Bones most recently, your account was apart of this investigation. Conclusion of your account in this investigation: As you clearly knew already, your gaming account has been confirmed to be one of many that have been directly linked in a group. Multiple departments and persons within these departments, have been able to independently discover irrefutable evidence of direct contact between your account and others within the group. To be clear, this investigation was not solely conducted by Caribic Casino Management. Every Matrix and Every Matrix financial processors (which funds were processed through) have also been apart of this investigation. Therefore, as we have been able to confirm your account to be acting within a designed and coordinated group to claim multiple bonuses using multiple accounts in a direct scheme to intentionally defraud Caribic Casino, this breaks our clearly written terms in several ways: https://www.caribiccasino.com/Promotions/TermsConditions/casino/fdb201604 12. All bonuses are issued only once per account, computer, IP address, person, family, household, email address, and or where computers in a living/workplace/school arrangements are shared. 13. Management reserves all rights to discontinue any offer at any time and to determine bonus abuse, multiple bonus claims "by reasonable suspected association", deposit fraud or schemes to defraud the casino. Caribic Casino management decision is final. Therefore, as a result of opening multiple gaming accounts and claiming bonuses (with the clear intent to defraud the casino using such MULITPLE bonuses), all funds requested to be withdrawn have been denied and your account is closed. This matter is considered closed and final. Sincerely, Caribic Casino
staus Resolved
£105
Unfair confiscation of £4500 of legitimate winnings
On the 19th of September I won around £6000 at Caribic Casino playing slots with their welcome bonus. At that time I immediately thought I better cover my bases here and give their bonus terms a second read. What I read was completely ambiguous. Please see casino terms attached below. I've highlighted the relevant sections. I was going to ask Caribic Casino which limitation applied to welcome bonuses. However, after giving it some thought I decided that since I had just won a lot of money there might be a bias in their answer. I imagined that they might enforce whichever clause benefited them and disregard any of their other written rules. Maybe this seems pessimistic, but despite enjoying gambling at online casinos I certainly don’t trust them. So I asked a friend who was not a member to ask Caribic Casinos’s support staff which clause applied to the welcome bonus. That way I would get their objective interpretation of their own confusing rules. I have attached the reply I received below. So after playing a bit more to make sure I had completed all their wagering requirement, my balance ended at £6153. At that point I decided to cashout. I then realised that £4500 had disappeared from my balance. I immediately contacted support and was informed that there was a 1500 limit for withdrawals with the welcome bonus. Not only is this a complete contradiction of what they told another gambler when they had nothing at stake. It is also proof of an extremely dishonest, predatory and cynical interpretation of their own terms and conditions: Their agenda is the only thing that dictates what rules they enforce. They will offer a 10,000 prize which apparently doesn't exist in an attempt to lure in the new player who has never deposited at their casino. This is because their agenda at that time is to encourage new deposits. However, once you’ve actually won some money, their agenda changes to paying their customer as little as possible. So they interpret another set of rules entirely. A casino’s terms and conditions should not be subject to interpretation depending on what mood the casino is in. They should be unambiguous, indisputable and clear. If at the time the terms had only stated that there was a 1500 cap on winnings I would have been very disappointed but I would not be here complaining. But when you tell my friend he’s entitled to a 10,000 win with the welcome bonus just because he hasn’t actually won anything yet and in the same day you tell another customer who has just won something completely different, that is clearly extremely unethical. So I say to the casino, please do the right thing here and pay me my winnings so that we can put this behind us.
staus Resolved
£4500
Took 1160€ from me against their own bonus terms
Caribic casino took 1160€ from my account against their own bonus terms. This is how it happened: I received 6.4.2016 a promotion e-mail from Caribic casino about a new monthly bonus. It promised 30€ bonus for a deposit of 20€. I went to their promotion page to look for the bonus terms. That is what I always do before I deposit with new bonuses. I checked 3 things that are the most important to me: wagering requirement, list of excluded games and the maximum withdrawal amount. The wagering requirement was decent and there was no maximum withdrawal limit specific for that bonus, so I decided to make a deposit. I did not receive the bonus automatically so I went to their live chat and soon the bonus was added manually to my account. I played some time and a variety of games with the bonus, and I managed to get my balance up to 1500€. Then I went to check the remaining wagering requirement, which showed that I had about 100€ remaining to wager. I opened a game and started to wager. To my surprise, when I had completed the wagering my balance suddenly dropped from 1480€ to 320€. The live chat was not there at the moment so I wrote to the support and told them about my lost money. A couple hours later I got an answer to my e-mail. It was short only including this text line: “6. Maximum win cap applies to associated winnings and is set to €300.” There was also a screenshot from the promotion page where the bonus terms were. Immediately I noticed that there was something strange in that screenshot. I read the terms carefully before I deposited and I was sure there was not that paragraph 6. I went to the site to see those bonus terms again (English language terms). The terms were as I remembered. There was no paragraph 6, or at least the one that the support sent. This was the paragraph 6 in their site: “6. The bonus and qualifying deposit amount must be wagered 35 times before any part of the deposit, bonus funds or associated winnings can be withdrawn or transferred.” There was no mention about any bonus cap either. I also check the CZ language version and there was no mention about the bonus cap in there either. I opened and refreshed the page again with both Firefox and Chrome browser. I also opened it with my friend’s computer just to be sure. All of those things proved that there was no maximum win cap rule. Caribic casino had made a mistake. I took two screenshots from the English promotion page (with Firefox and chrome) and sent them to Caribic casino support team. I told them that the rules they gave me didn’t exist on their site, and I asked them to return my money. It took them over one full day to answer me back. This was their answer: “Do you see old T&C on Your side? This can really be that your page is not properly refreshed.” When I read that answer I sort of knew that they had changed the rules during that period it took them to answer me back. I went to check their page anyway, and “surprise, surprise” the rules were changed. This line about the bonus cap was added there. So basically instead of acknowledging their error and returning my money they ended up blaming me for the whole thing.
staus Resolved
€300

Complaint Statistics

Resolved 14
Avg. Amount $ 1,261
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
7.7/10 41 reviews

Top reviews from our players

Caribic chat host told me I have to use the codes with start CARIBICFRIENDS1 befor any other of the codes work. I try with nr 1, didn´t work. I went back to chat and then they told me the code was expired, it´s valid 3 month more and why didn´t they told me that the first time when I ask about the codes?

Chat host was not friendly at all.

Dear Karjat, Thanks for Your review and Your opinion. We will analyze the situation and correct the issue, especially with your reference to the way how the chat was managed. May I please ask You to mention the e-mail address You used when chatting with the support team, so that we can refer and action n the exact case? Thank you in advance, Caribic Casino management .

user avatar

Caribic Casino: Interesting Experience First Experience you will have to be one of the easiest casino's I've had a the pleasure of doing business with everything is easy to find and you have all my favorite games which all ran very smoothly .

After registration I deployed my document package to your support email and had a response in a flash 30 mins later I'm verified most impressive indeed thank you Martin.

I found everything straight forward to understand the website is very user friendly, all the terms and conditions can be found, bonuses are easy to understand, very good customer service.

I see your part of the Everymatrix group I'm a member of a couple of their group never had any problems solid group solid casino.

This time round looks like I won but that's not always how the dice rolls ;)

After taking the exclusive 150 percent bonus with 200 free spins I managed to
make it through the wagering was quite a long session and I gotta tell ya was
one hell of a ride just about wiped out so many times but man did I get some good
hits.

I like your style Caribic I'll be back often... I usually visit casinoluck and nextcasino, but I'll push the doors open on you too now Caribic .

Your quite flexible with the bonus terms which I like very much a lot of casino restrict you from playing certain games none of ones I like were restricted I'm a happy man.

You have a great casino and I wish the very best for the future .

Dear Astaroth, Thank you for your review, we appreciate you appraisal. Hope your positive experience will last, and You will spend the best entertaining moments with CaribicCasino. We are working hard to make Caribic the best place for our players. Have a Great day, Joseph, Caribic Casino Support

user avatar

I registered here only after Caribic casino was put to the certified casinos. Deposited many times hmm well after a good win of 200 or more I always lose the balance. Don't ask you how... it just stops paying... every slot. But okay... decent one got live chat etc.

Now to my concerns... I hate bonuses with max cash out policy. Since you deposit and claim like a 50% bonus... Why should you have a max cash out? To me it's only unfair... Moreover a cash out policy to cash balance players too? Skrill and Neteller?

Rare thing for me to deposit... again... no high rolling here... imagine if you win 10.000 Eu... it will take like a month to see it all. Please change it... highen up your withdrawal limits.

Dear kayenne23 Thank you for your review, we really appreciate it, as Your opinion matters for us. We are already considering changing the withdrawal policy, hopefully it can be done soon. Hope you will come back and one day to find new policy, and your favorite games, we are working hard to make Caribic the best place for our players. GL, Sophie Caribic Casino Support

user avatar

Hi!

Caribic Casino is really good looking and has a nice name with professional design.

If you like to play different games, you are on the right place. The welcome bonus is nice, 100% bonus + 150 free spins.

I am very pleased to have chosen this casino, I made deposits and I also managed to make withdrawals.

The account verification and processing withdrawals are processed very quickly, they pay out in just a few hours

Customer support is very good, all in all, its a nice casino.

Games are ok. Not many... Look Negatives!!! Bad support. Bad cashouts periods...

Maximum payout per day is 400$/€. You have to wait 72 hour for payout. (I'm always cashout out to Skrill!) So I was cashing out 2x 400 then 200 eu. Still waiting for 600eu! Even a supporter guaranteed me to get all transactions today (31.03)

Support is afull. Sometimes you wait hours for a chat partner... I gave up after 3 hours...
Supporter did not have an answer for me why some games are just not available for me... he told me to reload and relog... totally bull****. (Interesting is: the game I was looking for (Creature of the Black Lagoon) is normally available for me as a German player. Still didn't appear.

All in all this one of my worst casino experiences I have ever met!

Dear MrGandulf, Firstly, I would like to say thank you for your review! I can remember your case (since we've talked today :), as I said your withdrawals was in the queue but not approved automatically or by someone from our Fin. dep. so I personally approved your payments along with a message to our relevant department to aviod similar issues in the future. Yes, I personally guaranteed you'll receive all withdrawals today but the day is not over, so keep it up! I know it can be stressful to wait but I can suggest just lay back > start a spotify session eg. w/ Jammin' from Bob Marley > navigate to our website, hit up the chat and talk with me your game loading issue and we're gonna solve that also together. (y) Have a great day! Sincerely, Zsolt V. Caribic Casino / Cosmos Affiliates

user avatar

When someone told me that Caribic Casino is a good casino and worth giving it a try, I simply went "ummph". But for my friend's sake, I said "okay" and gave it a go. I checked their T&C, their promotional offers and terms, their welcome package, and also the games available. I found a few things that I didn't really like! So I asked myself, "what is so good about Caribic? Creature from the Black Lagoon is missing. I was no longer ferociously hunting for Jesse James. At least Starburst is around, but Fruit Zen isn't..." Still, I closed one eye and signed up...for better or for worse!

I didn't have much choice in the games that I had wanted to play, not due to a lack of available games, but due to a lack of my favourite games. I'm the kind of player who would stick to just a few games in my favourite list, other games would still be played, but only occasionally. So it was that I played only on Starburst with my deposit and bonus money. The star weren't bursting nicely. The bee couldn't make any honey. That bee was me. The free spins that came much later on? Those went with the wind too.

It wasn't until my second or third deposit, without taking any bonus, that the stars began bursting out some pretty pretty little wins, with occasional nice decent ones on and off. When one big win finally came after much waiting and spinning, I quickly made a withdrawal. Well, $200 wasn't much at all, but coming from Starburst, I wouldn't want to try for anything bigger. Be satisfied with what I've got, and that's just what I did.

Caribic...Caribic...what can be so terrific about this casino that a number of reviewers here could rate it with 10 stars (same goes for a number of other casino reviews as well)?! Are those reviewers the kind that played a few times, made a win, and voila, 10 stars? No matter. To me, 10 stars would mean 'no flaw' found in the casino, in every aspect. Even my best rated Playtech casino could only get 9 stars from me, simply because I found flaws that I didn't like. No casino can be perfect and flawless, until proven so, and Caribic Casino is no exception.

There are a number of things that are not quite right that I found in Caribic, but I won't go into all of them. Firstly, I simply hate free spins that are not credited the same moment as the qualifying deposit! If every casino do this, I would simply lose track of what free spins, at what casino, on what day, that I am supposed get them! This is fine only if I play at one casino, but I don't. I have had cases whereby I missed collecting the free spins, only to log in later and found them expired! I certainly would not have missed them had they been credited the same day as the deposit itself. Casinos may have their reasons for implementing this system, but I don't like them and I won't buy them again.

In this 21st Century, I am finding it increasingly harder to accept free spins with any wagering attached. 1x, 3x or even 5x turnover requirements I can still accept...but more than that, I just won't take them up. My first choice will always be no-wager free spins, with 1x turnover on the qualifying deposit to get these free spins. A very reasonable and attractive offer indeed, so far, until something new and better can come up! I have since said my 'goodbye' to free spins with high wagering, as at Caribic, and I have also said 'goodbye' to any unreasonable terms.

Thank you for your review, we appreciate you appraisal. Hope you will come back and one day find your favorite games, we are working hard to make Caribic the best place for our players. GL, Daniela Caribic Casino Support

user avatar

Great casino and good service. Very fast payouts and easy deposit methods. Customer care is very friendly and the games are of a very wide variety.

Great bonuses and FPP.! Can highly recommend!

Thank you for your review, we appreciate you appraisal. GL, Daniela Caribic Casino Support

user avatar

-Fast Payout (in 3 hours!!)
-Good Support and fast answer
-Many deposit methods

Thank you for your review, we appreciate you appraisal. GL, Daniela Caribic Casino Support

user avatar

Very good experience from my side. Pleasant, lots of games from best providers. I asked some questions about free spins promo - the support was professional and gave me all the answers.

Lot of methods for deposit and withdrawal. Withdrawal comes fast - in one day the money was on my Skrill. I was positively surprised - definitely gonna play there again.

Thank you for your review, we appreciate you appraisal. GL, Daniela Caribic Casino Support

user avatar
Inactive user
1/10

Great outfit...but I have to say something this casino...

Casino wont respect responsible gaming, they open account when its permanent closed. But hey this is Everymatrix place, who cares what they do. Play if you want, but risk is too high. Avoid this place!!!

Thank you for your review. You have asked for an account closure, based on reasons, that do not forbid account reopening after requesting a reopen of an account. Therefore, we followed your wishes and reopened your account. After dealing with your case thoroughly we closed your account permanently with reasons that do not permit its reopening. We consider your case to be resolved and closed. Have a nice day. GL, Daniela Caribic Casino Support

user avatar

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