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Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 121 Reviews
3.7/10
121 Reviews
Complaint Response 489 Complaints
2 days avg. 489 Complaints
What we like
  • Large number of proprietary slots, table games, and video pokers
  • Derived from the famous Bodog brand
  • 24/7 support via live chat, email contact form, and toll-free US phone
  • Protected with 128-bit SSL encryption
What we don’t like
  • Very few classic reel games and multi-hand video pokers
  • No third-party randomness audit seals on the website
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bovada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.bovada.lv
Established
2011
Affiliate Program
Languages
English, Portuguese, Spanish, Simplified Chinese
Casino Type
Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints
Bovada Casino - Delayed verification and account disabled with no response
Casino name: Bovada Casino

Complaint type: Delayed verification / account disabled – no response

Complaint details:

I am filing this complaint due to an unresolved account review and lack of communication from Bovada following a withdrawal request.

On January 3, I was contacted by Bovada’s Investigations team and asked to submit verification documents, including a photo ID and a selfie with the ID. I submitted all requested documentation the same day.

On January 5, I received an email stating that they received my documentation and that my account was under review and that I would be contacted once the review was completed. Since then, my account has remained disabled.

As of today Jan 20th, more than three weeks have passed since the documents were submitted. I have sent polite follow-up emails and contacted live chat. Live chat confirmed that the account is still under review but advised that there is no estimated time frame for completion. I have not been informed that any additional documentation is required, nor have I received any explanation for the delay.

The funds in question in total is 24k that were obtained after meeting all wagering requirements, and I complied fully with the verification request. The only mistake I made was not using my real name when signing up because I did not know that I had to use my real name which I explained in my original response to the verification team. A simple mistake that can be corrected with the verification documents that I provided. I am simply seeking confirmation that my review is progressing and resolution of the account review so I can access my account and withdrawal. I do not understand the purpose of this delay or why this is taking more than 3 weeks to resolve.

I am requesting Bovada’s assistance in completing this verification process and providing a clear update on the status of my account.

Thank you for your help.
cart-pointer
60h left
Bovada Casino - Account temp disabled with funds locked of 21750
I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $21,750 on blackjack.
I have been an active Bovada customer for the past 4-6 months and used the platform daily without a single issue. I have never violated Bovada's terms and conditions, nor have I engaged in any prohibited or suspicious activity.
I have consistently deposited and withdrawn funds without any problems since joining.
On the previous week in question, I successfully withdrew $4-5k from my account without issue.
I then continued playing, deposited additional funds, and got free bonus this recently Sunday 1-4-2025 free play for $500 that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played blackjack.

While playing through the blackjack, I won approximately $21,750, mostly on the same game. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.
Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada's verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.
I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing blackjack .

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay
I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.
staus Resolved
$21750
Bovada Casino - Account Disabled After Winning 17000 in Slots
I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $17,000 on a slot machine.

I have been an active Bovada customer for the past 2–3 months and used the platform daily without a single issue. I have never violated Bovada’s terms and conditions, nor have I engaged in any prohibited or suspicious activity. I have consistently deposited and withdrawn funds without any problems since joining.

On the evening in question, I successfully withdrew $1,800 from my account without issue. I then continued playing, deposited additional funds, and used a 50% bonus that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played slot games.

While playing slots, I won approximately $17,000, mostly on the same machine. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.

Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada’s verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.

I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing slots.

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay

I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.
staus Resolved
$17000

Complaint Statistics

Resolved 314
Avg. Amount $ 5,654
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.7/10 121 reviews

Top reviews from our players

They pay me when I win. Free withdrawal once a month. Poker is good and you can win money on zone poker if you play correctly. Tournaments and cash games seem to be legit too.

Their blackjack. On a 6 deck shoe I counted and wrote down every card that came out. Never got through 6 decks. I was playing 2 hands at $1 a hand. 16 aces to the dealer (12 of which ended up with a blackjack), 12 to me on my 2 hands (4 ended up as blackjacks). My question is - how are there 28 aces in a 6 deck shoe? Seems extra fishy to me. Poker seems legit but play blackjack at your own risk. I won't be depositing any more money with them personally.

Inactive user
2/10

They do payout if you actually hit something. I have cashed out occasionally. Usually when it happens I am not using a deposit bonus as they are ridiculously difficult to reach the play through. Jackpots are high, but you only see the RTG platform hitting the jackpots. All the games on the BetSoft side only hit the lowest denominations.

The games are supposed to be random, but I have tracked in a spreadsheet and 9 out of 10 sessions with Aztec Treasures or Caesar's Empire and the features do not hit until almost exactly 100 spins.

When you look at their BetSoft games you will see only the lowest denominations have hit jackpots in well over a year, yet these same jackpots are hit 3-4 times a week at their Slots.lv site. How that can be described as random is beyond me.

Do not play the card games. You may get lucky 1 out of 20 sessions, but for the most part you are going to see the dealer get ridiculous hands in very long streaks. In their hold em game I tracked 50 straight hands where the dealer had a better hand than mine. That is nearly statistically impossible if you deal out 50 hands with a deck of cards. You get hands like pocket aces and they flop full houses routinely. The idea being you are definitely going to raise with pocket aces.

Not a plug here but I do far better at Drake and I see features hitting on first spins, second spins routinely whereas with Bovada it is like they are setup to look at the balance and not trigger a feature even for a low payout until they draw your balance way down. I played Good Girl Bad Girl for $500 and when I hit about $150 feature hit. I played with $1600 and the feature again did not hit until I was at $150. This occurred on multiple occasions. All of this designed to keep you from exceeding the play through on the deposit bonus. By the way if you play lower denominations you will see the exact opposite. The features will hit much more routinely. The moment you go to the $5 mark or higher the features become scarce and the payouts on the features are much lower.

Everything! The fact they don't ask for you documents to withdrawal. The easy deposits, the sport betting, the casinos, the slots, the games, the customer service. Top notch casino experience for me!

I don't understand why such a low rating. I guess when u win, there's never a complaint but when you lose...

I am an avid blackjack player but I will warn all of you who even attempt to try your hand at blackjack in Bovada's casino, DON'T! I have played with them to the point that I can actually tell what cards I will get. For instance, on all double down hands 9 out of 10 times you WILL NOT receive a face card. That fact goes for splitting aces too. If you get blackjack then the very next hand the dealer will normally get blackjack. Another point to make is that the dealer will get blackjacks at a rate of almost 10 to your 1 and will have the hand of 20 just about every other hand. If you attempt to play black in Bovada's casino you will understand what I mean. Bovada's blackjack game is so RIGGED its not even funny.

I am EXTREMELY new too online gaming so I do not have much experience and or knowledge on but a few casinos but I will say this about Bovada. They convinced me that when you win you get your money. I put in $50 and within a matter of a couple of days I was up $1200 on slots. I decided too cash out $750 on a Friday and received my check in the mail the following Friday by Fed Ex!! Their customer service has been great.

So far nothing. Other than I am not winning as much, but that is the chances you take.

Misunderstanding on my part to how they do their banking.

I am satisfied that this casino is a safe place to play at, they called and took the steps to initiate to help me understand where my money went.
I would recommend this casino.

Sorry for the negative feedback..

I go to casinos all the time and never win.

I have been playing for about a year on Bovada. I have spent a good amount of money and many hours watching each slot game at certain times and days. I never thought the jackpots were real until two months ago when my big moment came. I hit the Good Girl Bad Girl jackpot which was a little over $11,000. No one thought I would collect the money. Bovada made me turn in credit car verification form which I was very hesitant to do.

Each week after that for 3 weeks I collected $3,000 checks and then a $2,000 something check. All the money came and was cashed with no issues. It's pretty spectacular. I have not seen any fraudulent charges and keep a close eye my bank account. Being able to watch a slot whenever you want is WAY different then blindly picking a slot in Vegas.

I would recommend not using the bonus codes to double your money because in the long run when you do win something odds are not in your favor you will be able to cash your money out until you spend 35x the initial investment amount. Putting $50 in and hitting $100+ or whatever does happen and you can cash it out immediately.

Wish everyone out there the same luck!

Nothing in the last few months. This place is a scam now!! Must have new owners.Take your money right out of your debit card account without you ever having any real recourse to get it back.

What I don't like is being billed for times I did not play at this casino last week. Seems like a good place gone bad. This was a great place to play at one time, but the fraudulent charges are happening to myself as well.

Close your debit card down if you use one or keep up with the charges, cause they are sneaky on how they can get your money. I would highly not spend any more money unless you want to mail your cash to me, I will take it..lol It's sad that I was only taken for a little bit over 150.00 USD without my knowing about this. But how can you prove this, and yet here are others having the same problem.

Stay away from here!

I enjoy the multiple facets of gaming on Bovada.

Have deposited thousands of dollars over my nearly 10 years of loyalty to this site. I managed to get my bankroll up to $1000.00 once. Upon request for payout, they needed proof of a debit card that was closed due to usage on their site. I ended up losing in the interim.

If you enjoy playing for the pure enjoyment of the slots, use another site. I have been playing for years and have but once built a decent bankroll. I have played out my deposit in a short time with nothing more than a two dollar bonus!

I play .40 mostly and have had better luck playing a dollar. However, I enjoy the mindless entertainment factor and Bovada managed to capitalize on this. I will however continue to lose my money on this site because I do enjoy playing poker, slots, and sportsbook.

Beware of poker as well, over the last month I have been busted out by hands that should never be played or huge pocket pairs busted by garbage on the river. I am suspicious. Until another site opens that offers these I guess I will continue paying for the private cabana in some resort.

Good luck players.

I have been playing on an off for the last several months I normally put in about $100 on a Friday and play until I lose. I only play video poker.

I finally won (+$500) and went to payout and it seems I have to play $4500 due to the bonus and only can play it on slots which I hate to play. I used the bonus labeled Casino but I guess I am not smart enough to understand that meant slots and not video poker. I have lost over $1000 and finally hit 4 aces and a kicker and they won't pay.

Stay away.

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